About PayPal

PayPal is a digital payment platform that enables businesses and individuals to pay and accept payments through an online portal without revealing any financial details. The solution is suitable for businesses of all sizes.

PayPal provides a one-touch login process, so there is no need to re-enter information. For individuals, users can shop as well as process transactions overseas by linking their card details through PayPal’s portal.

For business owners, users can accept international payments from banks or digital wallets on through the portal. They can bill the clients, receive direct payments from suppliers or manufacturers and accept payments from more than 200 markets with a single account.

PayPal charges a transaction fee, which ...


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Supported Operating System(s):

Web browser (OS agnostic)

14,955 Reviews of PayPal

Average User Ratings

Overall

4.69 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(11,007)

11,007

4 stars

(2,930)

2,930

3 stars

(555)

555

2 stars

(99)

99

1 stars

(58)

58

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14955 results

December 2019

Jake from Evergrow Marketing

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2019

A User-Friendly Invoicing System and Accounting System

Great so far. I don't see us switching to any other invoicing platform anytime soon.

Pros

The thing that led us over to PayPal was how easily integrated it was with other platforms as well as how familiar everyone already is with it. The pricing is competitive per transaction and it easily allows for international invoicing and payment. It also made it really easy for our accountant to understand the layout of it.

Cons

The only thing I didn't like at first was that I typically associate PayPal with a cash app between non-professional relationships. After seeing their invoicing system, I was immediately impressed.

Reasons for Choosing PayPal

It came down to pricing and functionality. PayPal offered the same features without the monthly fees.

July 2020

Pedro from Duarte Solutions

Verified Reviewer

Company Size: 2-10 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

2.0

Functionality

3.0

July 2020

The Global Solution - but not the best

As someone who likes to solve problems and its willing to work around technicalities to make things work, PayPal has been a very decent experience. As I mentioned, I really miss some key features regarding recurring billing and checkout customization but, as an overall, it is an amazing platform.

Pros

What I really like about PayPal is that it is available in almost any country in the world and works with almost any existing credit card. It's also a great payment option because it has no initial upfront costs, which means that anyone can start using it right away. If, for some reason, you cannot have the money transferred to your local bank, PayPal will transfer the money to any dollar card you might have within two days. The fact that you can also embed it to your website or smartphone app is also great. You can also create a PayPal.me checkout, which will allow you to charge anyone any amount you need to charge in a quick and simple way by via a link you can share.

Cons

I think that the user interface is not the easiest to understand at all. PayPal also lacks on features when it comes to, for example, recurring billing systems (recently, they tried to improved it but the generated codes - to embed on a website - generated an error, which is something unbelievable coming from such a giant technological company), and the options to charge or personalize the icons are not the best neither. The $5 (per transaction) and 5% commission of the total amount you are transferring are not the lowest on the market neither. This is only compensated by the fact that they are the most globally accepted payment platform in the world. Finally, customer service doesn't exist at all and you must solve almost every problem and question by yourself. Google and forums are your only source of help. This is, probably, one of the worst things about PayPal. What happens if they freeze your money and you cannot withdraw it? No one knows.

Reasons for Choosing PayPal

PayPal is, by now, the only platform that works in most countries of Latin America. It has almost no upfront costs neither and its international reputation transmits a certain degree of guarantee.

June 2019

Mary Lee from Literature's Living Room (www.literatureslivingroom.com)

Company Size: 2-10 employees

Industry: Writing and Editing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

3.0

Functionality

2.0

June 2019

I find it diffult, although necessary, to use PayPal

My overall experience of PayPal has been poor, and it is only when work purposes force me to have to use PayPal that I subject myself to the site. First, dating back to my earliest use of it in the early 2000s, I had to be paid online using PayPal for some travel articles I wrote at the time, and as cashing out was so complicated, somehow the money became frozen or sealed, so it is only now that in 2019 that I may be able to access that payment of a few hundred dollars. Equally, in this international age, it is a great disadvantage that once one has set up an account, one's country cannot be changed if one moves. I used to live and work in the UK, and moving to the USA, it means having to close the existing account, which is not easy, and start a new account. I realize this has to do with legal requirements, but the procedure for having to close an account and open a new account for the same e-mail address associated to a new postal address should be simpler. It should also be information that is quick and easy to find on the website. I spent several hours trying to figure out what was going on that I could not change my address before realizing that it had to do with the country change, and I am still sorting through this difficulty. This has resulted in my now having received a business payment from a client in pounds instead of dollars, which is probably alright, but I am still looking into the ramifications. I'd say PayPal is secure, but the ease of use is not reliable.

Pros

Being able to safely transfer money online between small businesses and personal people is useful, especially in the digital age, as it is usually true that (1) the money appears quicker, (2) whatever potential problem online money transfer has, it does eliminate the worry of a check being lost in postage, so each transaction requires less follow up time for the sender to keep track that all has been accounted and completed, (3) it's paperless, which is becoming increasingly important, and (4) in some ways, with paypal especially, it requires the sender to have less persona details of the person/business being sent the money, only an e-mail address is needed, which has benefits on both sides. PayPal, in particular, for online money transfer, is probably the most widely used by individuals, at least, and as it is so popular and commonly used, it has become almost necessary to have a working relationship/account with it. To the best of my knowledge, it has proven secure, which is comforting, and everything about PayPal conveys some tone of professionalism, which is preferable to feeling as if one is trying to transfer money through a site that seems to be trying to present itself with a tone of 'I am trying to be your best friend and sound like a teenager and be fun'.

Cons

Although I have used PayPal for several years, I still find the site reasonably difficult to navigate. I am always fearful that my money will be lost to the wrong location, and it takes me longer than it should to put through simple transactions because I double check everything (especially every word) on the screen at each stage. I am aware that websites are formatted differently as different trends take hold, but for money transfer, I expect the actual transaction page(s) to be very direct and laid out very simplistically (not so much all over the screen to cause confusion). As a result, I am very nervous whenever I must deal with PayPal for work purposes, and I find the experience of dealing with the site very frustrating.

April 2020

Ross from pandora

Company Size: 5,001-10,000 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

2.0

Functionality

5.0

April 2020

#1 solution for non-credit card payments

Robust payment solution for both personal and business use. Fast, secure and used widely across the US. Less popular in other countries and has issues with customer support, but overall this is still the industry standard for payments other than via credit cards.

Pros

I use PP for both personal and business purposes. Personal: 1. Extremely easy to use: simple interface, intuitive functions. 2. Send money to friends, receive money from friends - transferring money among people via PP has become as natural as finding information on Google. 3. Apps are very high quality, stable and reliable Business: 1. Payments collection: PP has a great reputation for use on websites that don't instill a lot of confidence. Which is basically any website that is not Amazon, Walmart and maybe a few others. My business falls into the category of "unknown", which automatically makes customers reluctant to pay with a credit card. PayPal is the way to go, about 60% of all transactions on my website are done via PP. 2. Invoice functionality is great - especially with the reminder feature. 3. Even for people who don't have PP, it offers an option to pay w/Credit Card through the PP interface. 4. Integrations with other services (besides Venmo) are great. For example, integration with Woocommerce / Wordpress. 5. The option of a credit/debit card is fantastic.

Cons

1. Customer support is terrible. Usually everything goes great, but if there's a problem - good luck trying to get it resolved. If Amazon is around 10 on the customer support scale, PP is closer to 2 or 3. 2. PP is not popular in other parts of the world besides the US, which makes it difficult to have business with other countries. For example, it would be almost impossible to pay an Easter Europe freelancer. 3. Business reporting is buggy. The reports seem to be disconnected from reality or just don't show the needed info. 4. Some features on the website are buggy or lacking, for example transactions search: you can't just search by a sub-string of a keyword. First, you need to select a category (first name, last name, email, etc), then you have to write the whole term. Unnecessarily cumbersome and so 2001. 5. Zero synergies from Venmo integration. You'd think that owning Venmo would make it easy to use the same login and other features across the two products. Wrong - those are still two separate services with no cross-integrations whatsoever.

Reasons for Choosing PayPal

1. More popular 2. Better business integrations

July 2020

Siddharth from 4 Dollar Website

Verified Reviewer

Company Size: 11-50 employees

Industry: Internet

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2020

Paypal is the future of payments

We are using Paypal as a payment gateway between us and our clients to make digital transaction safer and more convenient. Its a bestpayment gateway for yourself or for your business, company or brand do choose paypal because its packed with the features that one needs plus theirs an amazing customer support and a sense of extra security so do consider paypal as a payment option

Pros

I started using Paypal lastyear and till date i use it as my top priority for payments to be made online. Next, I really like the ease of use. It has tons of features and they are all easy to use. Again theres a policy where paypal covers the return shipping costs upto a certain amount and its awesome. Its mobile apps are amazing so i domt nneed pc to acess it and best of the best part is that it allows to send and receive globally.

Cons

There's not much cons i have noticed using paypal but i would recommend Paypal to make people aware that paypal is ease of use even in India because when i share my paypal link for payments to my clients they think that paypal is a American company and so they dont trust it so much.