About Restaurant Manager

Restaurant Manager is a cloud-based point of sale (POS) system for restaurants offering table service, quick service restaurants, delivery, bars and clubs of all sizes. Features include a touchscreen interface, automatic server prompts, various tab and payment options, sales tracking, coupon management and more.  

Restaurant manager allows servers to split check or items, pre-authorize and transfer bar tabs, process payments on advance orders and use one-touch “next round” ordering. Users can program coupons, integrate delivery or takeout service, manage inventory and view real-time alerts. Restaurant Manager also offers mobile software for wireless tableside ordering.

Managers can manage automatic alerts and messages on POS scre...


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Supported Operating System(s):

Mac OS, Windows 10

33 Reviews of Restaurant Manager

Average User Ratings

Overall

3.55 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(5)

5

4 stars

(17)

17

3 stars

(4)

4

2 stars

(3)

3

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 33 results

February 2017

Krista from Donato's Italian

Company Size: 11-50 employees

Industry: Restaurants

Time Used: More than 2 years


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Restaurant Manager POS

Great feature rich POS system at an affordable price.

Pros

Easy to use, reliable and updates are included with their inexpensive software maintenance plan. We recently upgraded to RMPOS version 20. It's redesigned, bug free and works great. It also has paid at the table and supports chip card processing. Way ahead of other systems that friends of mine use at their restaurants.

Cons

I was forced to upgrade my server PC from Windows XP to Win 7. I guess that's not a huge deal, but worth noting.

June 2020

Kane from The Crow

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

1.0

June 2020

Customer service nightmare

very disappointed in the effort to fix problems.

Pros

it has everything you would need for a growing business. But good luck implementing it with no help from tech support

Cons

There is a big disconnect in communication between RM customer support, your customer service rep (tech support) and your business. Its IMPOSSIBLE to troubleshoot individual needs for small businesses. Don't bother trying!!!

Reasons for Choosing Restaurant Manager

local reseller.

September 2018

john from New york pizzeria

Company Size: 51-200 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source


Ease-of-use

2.0

Customer support

1.0

Functionality

2.0

September 2018

Restaurant Manager need to get in to the 21 century ....

Very disappointing in Restaurant Manger and Shift 4 . They want to act like a big company but have no resources or expertise to handle a major problem. They have no relationship building techniques with customers. They will let you crash and burn. They only care about getting there monthly fees!

Pros

The software is great for pizza ordering , you can split the pizza in half very easily and it is very easy for the prep printer to send out to kitchen.

Cons

The software is out dated , the Online ordering module is very out dated. Restaurant manager/Shift 4 is terrible to partner with because they hold you ransom when it comes to credit card processing. Restaurant manager now has there own Credit card processing ( Shift 4) and if you do not use there shift 4 processing they will destroy your business with fees. Shift 4 is in a bad turmoil at the present time because they have a major problem in processing on line payments. The most important factor is that Restaurant manger and Shift 4 has no explanation for the error and the customer service is terrible. They have no answers for the issue and have offered nothing to all there customers for there losses. Stay away !!!

January 2020

Dave from Washington Prime LLC

Company Size: 11-50 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

3.0

Functionality

2.0

January 2020

Out with the old, in with the New

Overall I will say that for the first 19 years I liked it, didn't love it, but it got the job done. After all the new technology that's coming out with simple cloud based apps, I really don't think RM will be around for much longer.

Pros

This was the original POS software that blew everybody's minds. I used this product for over 20 years, at over a dozen different locations. I grew up in the business on it, it takes me back when I see a location using it.

Cons

As I said, I used this for over 20 years, the problem is that the software never changed or evolved in that 20 years. The lease structure from the backing company is a giant rip off, you had to spend 20 - 30 grand just for a capable system. Software crashes all the time, you have to phone in tech support which they're good, but most of the time they'd have to call you back. In the restaurant business you can't wait. Lastly, it wasn't cloud based, so when the power went out, you were screwed. You were at the mercy of the dinosaur that is RM.

February 2018

Hesham from Rania Properties

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2018

It was great experience

Pros

This software is very easy to install and setup , because it guides you in all steps . also user interface is attractive and easy to use .

Cons

The backoffice module needs more improvement and less complications. If it became able to connect to any general account software this will be great because most of the companies need to join pos to their own account software.