Revel Systems Software


 

Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with a POS system with integrated inventory management, customer management and social media management functionalities.

Revel offers a data analytics application that tracks hourly sales, order history, payment summaries, product mix and sales summaries and presents the data in reports and graphs. Other features include managing loyalty programs and gift cards, mobile ordering and barcode support.

Business owners can control user access with unique user IDs, passwords and swipe cards. Inventory management tools connect in-store and e-commerce channels to provide real-time inventory data. CRM features let users capture and record customer data and order history.

Revel offers support through training videos, live chat and over the phone. Integration with third-party partners like Apple Pay and QuickBooks is also available.

 

Revel Systems - iPad POS
 
  • Revel Systems - iPad POS
    iPad POS
  • Revel Systems - Ordering
    Ordering
  • Revel Systems - Check out
    Check out
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

262 Reviews of Revel Systems

 

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Software Advice Reviews (211)
More Reviews (51)

Showing 1-20 of 211

Ben from Little Machine
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great point of sale system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Offers a ton of functionality for the monthly fee. We have been using it for three years and are still finding new features that improve our business.

Cons

Would be nice to have a consultant to work with so we don't have to hunt for features. Sometimes customer service can be a challenge to work with.

Review Source

  Response: Holden, Revel Systems Inc.

Date: October 2018

October 2018

 

Ben,

Thanks so much for your feedback! We'll be reaching out shortly to hear more about the features you're interested in and connect you to some resources. - Holden

 
 

Ward from The Parkway Theater
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Sold a bill of goods that just didn't pan out.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Fast, easy-to-use POS interface. I like Apple products so that was a bonus that they use Apple branded iPads.

Cons

Revel is a decent product backed back some terrible customer service. The on boarding process, done remotely, is not robust enough and as a result you are left unable to use most of the features without paying for ongoing account support. Most importantly, I was sold on the idea that Revel had total and complete integration with Quickbooks, which is NOT the case. The integration creates a total mess in Quickbooks, and employee hours can only be ported over to Quickbooks in whole numbers and no overtime. The sales team was, for the most part, unresponsive after the sale was made. Extra equipment was sent and billed to us that we did not order. Revel is extremely expensive compared to the competition. I would not purchase this product again.

Review Source

  Response: Holden, Revel Systems Inc.

Date: October 2018

October 2018

 

Ward, thank you for the feedback—we're sorry that we let you down. We've been in touch on other platforms and with you directly, but please let us know if there's anything we can do to help. Thanks, Holden

 
 

romain from le labo fragrances
Specialty: Other specialty retailer
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Revel up

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Revel up is not clear sometimes.

Pros

We can see/ check everything but I think is perfect for a restaurant not for a shop.
It s a bit too complicated.

Cons

To complicated to sea things inside template.
By template I mean where we have to go, to click one before seeing everything.

Review Source

  Response: Holden, Revel Systems Inc.

Date: October 2018

October 2018

 

Romain, thanks very much for your feedback. We're sorry to hear about the difficulties you've been having! We have an array of educational resources available to our customers to make sure they're getting the most functionality possible out of their POS, as well as product experts who can walk you through the various features. Please let us know if we can help point you in the right direction! -Holden

 
 

Gaylene from Tactical INC DBA Combat Denfense Systems
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Not at all good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

THIS SYSTEM DOES NOT WORK

Pros

Equipment looks nice and this is about all I can say about Revel. They do answer the phone when you call not that they are of any help.

Cons

This system will stop working right when your trying to make a sale. We have lost several sales because of this. When you call Revel they blame it on TSYS and Freedom pay and tell you they don’t know what is wrong. But they will work on it and it could take 3-5 days to fix. Maybe they can fix it “Maybe “. Don’t waste thousands on this System.
Combat Defense Systems
Fayetteville NC

Review Source

  Response: Holden, Revel Systems Inc.

Date: October 2018

October 2018

 

Thanks for your feedback, Gaylene. We're very sorry to hear about the recent difficulties you've had processing payments. We understand how frustrating it can be to lose business because of issues beyond your control. Our support team is aware of the payment processing issue and, in addition to a short-term fix, is working diligently with our partners to identify a long-term solution.

 
 

Sean from Tipping T Eatery
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Revel is very simple to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The staff is very knowledgable

Pros

Very intuitive and simple to use. We like the reporting on the back end too. The system it self is very sleek and small.

Cons

A little on the expensive side for a small mom and pop company when you pay the month lease option.

Review Source

  Response: Holden, Revel Systems Inc.

Date: October 2018

October 2018

 

Shucks, Sean! We appreciate your feedback and are very happy to hear that you're happy. Let us know if we can do anything for you. Thanks!

 
 

Abe from DōShack
Specialty: Franchise
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Good overall. Missing some details

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use and user friendly. Mobile friendly and reports are okay. Would reccomend to others if they like easy platforms

Cons

Need to pay for an app. Although already paying over market price. Could have done extra features that would help more.

Review Source

  Response: Holden , Revel Systems Inc.

Date: September 2018

September 2018

 

Thanks very much for the feedback, Abe. We'd really like to hear your thoughts on the features that you think would improve your product experience. - Holden at Revel

 
 

cheryl from West Market Square Artisan Coffehouse
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

I shopped extensively and found Revel to be the best value, with support and ease of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Support is very helpful.
Easy to use once trained on it.
Like the reports that I can run. I can get data needed to make decisions on pricing and staffing. I can get tax data easily.

Cons

We have some issues with disconnected from the printer, but this could often be an internet issue. Overall, it all works well.

Review Source
 
 

Effrin from Parrot Nation LLC
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

easy to use and ability to add is nice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

ability to add items is nice and the ease of all buttons on same screen is a huge improvement. inventory reports are nice

Cons

difficult at times to do inventory reports. sometimes they make no sense. employee page could use some ease as well

Review Source

  Response: Holden, Revel Systems Inc.

Date: September 2018

September 2018

 

Thanks for your feedback, Effrin! We are constantly working to improve our product and make it easier for customers to use. In the meantime, we suggest that you check out https://revelsystems.com/revel-university/ for guides and tips. - Holden at Revel

 
 

Gentry from Works of Florida Cracker
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

A journey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I feel they are listening and improving, several of my concerns have been addressed and a few have even been corrected in recent updates.

Pros

The cloud-based system allows me to access and make changes remotely which is fantastic. The online resources for education and help are great. Ease of use in payments, refunds, tabs, etc is awesome. I have had a great experience with a team who helped set up and guide me through the Revel experience

Cons

This software is improving, but is sold to traditional dining service restaurants and is more optimal for fast casual- register style dining. I have had many struggles trying to get the system to categorize things abd get me the information I need. The payment process and tracking for server checkouts has been complicated, as well. As far as tips processing and credit cards.

Review Source

  Response: Holden, Revel Systems Inc.

Date: September 2018

September 2018

 

Thanks so much for your feedback, Gentry. We've been working hard to improve the experience of our customers with both our product and our support. That work isn't yet finished, though, and your input is greatly valued. - Holden at Revel

 
 

Tracey from 4 Fingers Crispy Chicken
Specialty: Restaurant
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Quality and simplicity

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

It's very simply to use, while still maintaining the quality of a 'fancier' more expensive platform.

Cons

The backend can be a little confusing to navigate but only until you become familiar with the system

Review Source

  Response: Holden, Revel Systems Inc.

Date: September 2018

September 2018

 

Thanks so much for the feedback, Tracey! We really appreciate it. Best, Holden at Revel

 
 

Kanwarinder from SA & S Foods
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Great software and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I have been using Revel for the past year or so and would definitely recommend this all the other business partners.
Great system, the UI is customize able to fulfill your needs and the best part is most of the customization can be done using your management console.
There is a 24 hours support available in case of any issues.

Pros

Customize able to your needs, easy to use, built for any business, 24 hours support line available for your help.

Cons

Haven't seen any issues so far with this system, hence nothing much to mention here.
Like I stated the support team is great and in case you run into any kind of issues they are always on the phone to assist.

Review Source

  Response: Holden, Revel Systems Inc.

Date: September 2018

September 2018

 

Wow, Kanwarinder! We are floored by your feedback and so delighted that you're enjoying your Revel POS. Thanks for being such an awesome customer. - Holden at Revel

 
 

Kaitlin from Wisconsin Brewing Company
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use/user friendly. Our experience with the staff of Revel has been great. Customer support has been phenomenal up to this point. We almost didn't have credit card readers to use because the bluetooth wasn't working but we were escalated to a support guy who helped us out in his free time. We're lucky with who are project manager was and having her contacts available to us.

Cons

We had a lot of growing pains in the beginning. The bluetooth devices were not working and we had to contact a Revel support person at their home to get them working. This was stressful as we were set to open our first very busy night of our outdoor season and no ability to take a credit card.

Review Source
 
 

Murat from 5 stuy cafe
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Complete POS in one small app with a lot of reporting options behind.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would love to have custom reports
ie;
Between given dates how many green salad was sold?

Pros

Reporting functions. There is a lot of reports that we can check the data that has been processed.

Cons

Even though whenever i call i reach very knowledgable rep. If a person is not into tech stuff (like me ;) ) its very difficult to apply all those to the pos to fix something.

Review Source

  Response: Holden, Revel Systems Inc.

Date: September 2018

September 2018

 

Murat, thanks so much for the kind feedback! We really appreciate it—we're always trying to find ways to improve our product, and the users like you who are pushing our platform to its limits are invaluable to that process. Best, Holden at Revel

 
 

Thierry from Paris Crepes Cafe
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Not sure it the best choice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Maybe not the best for a restaurant!!

Pros

Easy to set up, remote access.

Cons

No consolidation for the kitchen
Not the most practical, it feels that it could be good for store.. not sure for a restaurant.
When install i had been Told they will work on consolidation for the kitchen, told me several times they will contact me,still nothing.

Review Source

  Response: Holden , Revel Systems Inc.

Date: September 2018

September 2018

 

Thierry, we really appreciate your feedback--I'm sorry to hear about the experience you've had. We'll be in touch with you soon to answer any questions and see how we can help. Thanks, Holden at Revel

 
 

Charles from Fildeo LLC dba Wildwood Market
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

This has been a useful investment for our young business and I feel we wont outgrow its capabilities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Range of features as a POS and backend system for our business. Easy to add products and change pricing. Good employee and schedule features.

Cons

Relative of some of the hardware through Revel that isn't really back up with any proactive set-up/use support.
Too many touches to close out an order on the POS - should be simplified.

Review Source

  Response: Holden, Revel Systems Inc.

Date: August 2018

August 2018

 

Charles,

Thanks very much for your feedback—we really appreciate it. We're always looking for ways to improve our customers' experience with our product.

Best,
Holden at Revel

 
 

Lily from Healthy Community Store Initiative
Specialty: Grocery / supermarket
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Ok Product with very poor customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We run a small grocery store. This system came with no set up instructions, and when we called customer servoce they suggested we hire their tech guy. Absolutely unhelpful when we ran into trouble with both the software and hardware, and then the company ended up sending us parts that we didn’t order for our scanner/scale that we purchased from revel and that did not work from the get go, then refused to take the parts back, and then charged us for said parts 2 years later. Had very poor customer service and a team that was unwilling to support their system.

Pros

Fairly easy to operate if using for a very limited purpose. The main menu screen is clear enough. Like that it uses an IPAD.

Cons

BAD customer service. Software too limited for our needs, did not live up to its promises. Inventory and data hard to utilize from the dashboard.

Review Source

  Response: Holden, Revel Systems Inc.

Date: August 2018

August 2018

 

Hi Lily,
Thanks very much for your feedback—I'm sorry to hear you've been having difficulties with your Revel POS. We are looking into this matter and will be reaching out shortly.

- Holden at Revel

 
 

Peter from Stefani Management
Specialty: Restaurant
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

Revel review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

See above..love to discuss further (gratuity)

Pros

Easy to use, adding items, promo discount not and employee info super easy. Tech service is thorough and follow thru is great.

Cons

Thought Revel is able to accept and store claimed tips by employees, they need to add the ability to "tip out" and record amount given to support staff(by name) without that ability gratuities received will never be taxed as income correctly.

Review Source
 
 

Sonam from TSYS
Specialty: Other specialty retailer
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

A POS with ultimate security

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is a high quality POS platform. It takes very few time in processing. It has ultimate security features.

Cons

Processing time can be reduce more. Though it is easy to use but can be add more features for easy customer access.

Review Source
 
 

Stephen from Barnyard
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Key tool for business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Multiple levels of POS customization on the front and back end. In addition, there are multiple levels of support for the company. They truly care about your business.

Cons

Inventory app requires three employees for Cycle counts. As a small business owner it would be nice if I could upload my current inventory counts and conduct Cycle counts without having three rolls assigned.

Review Source
 
 

Leah from Goose Bay Marina and Campground
Specialty: Convenience store
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Works Well for our Small Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, Revel is a good company. We are a small convenience store at a marina and campground and they are working well for us. One of the reasons we went with Revel is because they have teamed up with Shell Corp. to create an integration for fuel pumps and the Revel point of sales. Revel is the cheapest option on the market, that I was able to find, to be able to offer my customers pay at the pump options. This is still in the works, but they are making steady progress and I am excited for when we can try it out.

Pros

Revel is easy for employees to learn (even the non-tech employees) and to use. They have good updates; they listen to their customers about what is needed and then try to implement it. Our store is an hour away from the main office, and we are able to see the inventory from the office to place orders for the store! The reports are useful, varied and well laid out for ease of reading.

Cons

The integration between QuickBooks Desktop and Revel has been a bit tricky. I wish their support team was a bit better at understanding how the two programs talk to each other. I have found that I need to have the Revel Support team tell me how Revel is supposed to talk to QuickBooks and then I'll have to go to the QuickBooks support or forum to figure out how to set up QuickBooks so that it does what Revel intended.

Review Source
 
 
 
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Carla from Frekin gud bbq
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Easy handheld POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really liked its ease of use for just about anyone.

Cons

There was no aspect that I could point out as not liking.

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: October 2018

October 2018

 

Thank you for the kind feedback, Carla! We are so lucky to have customers like you.

 

Bailey from Barker Mansion and Civic Center
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

It's easy to learn and accessible. Having it on an Ipad means that it's large enough to know what button is being pressed, and to move things around if need be. Having categories set up is great so we can keep track of how much change we need or how many people came in to visit the museum, that day.

Cons

It can get a little complicated especially with adding discounts to certain purchases which can be difficult for our older volunteers to get a hold of. But is really it, on the basic side of things, it works well and does the job efficiently.

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: August 2018

August 2018

 

Bailey,

Thanks so much for the feedback. We're delighted that Barker Mansion is making good use of its Revel POS!

If some of your volunteers are having a hard time adding discounts, you can have them visit the below Revel University page for video guides detailing how to complete a variety of discount-related actions within your Revel POS:
https://revelsystems.com/revel-university/categories/discounts-combos/

I hope this helps! Please reach out to us if you have any questions.

- Holden at Revel

 

Jeremy from That 1 Place

July 2018

July 2018

Outsourced overseas customer service is not friendly or easy to deal with.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As a small restaurant owner this software does all I'm looking for it to do. It is easy to use on a daily basis, easy to modify and easy to train the staff to use.

Cons

Like everything else the pricing could always be adjusted down and having a customer service team that has English as a first language would help.

Review Source: Capterra
 

Mohammed from BU
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Average system with disastrous relationship management staff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I liked the idea that it worked in iPad with KDS, reporting and QSR menu building options. I though it was good until I tried the alternatives.

Cons

Poor and complicated customers database
Too many dropped connections between POS and KDS
Poor inventory management
Complicated app update process
After using the system for 5 years I decided to cancel my subscription, they lock my account and didn't respond on time and asked me to pay an additional month ( because of their late reply) to get access to export my old reports, so be cautioned if you are using it now or planning to use it.

Review Source: Capterra
 


July 2018

July 2018

I own a restaurant and we use Revel as our POS.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the view of the menu the most. It allows you to easily select products and add additional items, if you need to.

Cons

The customer service is horrible. If you have any issues with the system, good luck to you and block off at least an hour.

Review Source: Capterra
 

Maria from Green Table
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

We use Revel for our restaurant for the last 2 years and it's challenging

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's easy to use, at least the front part and it's popular among employees a lot of locations used Revel and when we have new employee it's not rock in science to learn it, that if he/she doesn't' already knows it from a previous job.

Pros

It's pretty easy to use at lease the front end, the back end can be more user friendly, I'm able to update things really fast (menu items) even on our website menu, once I do it in Revel. It's running smoothly, never had a hardware problem with it and the communication between back end and from end is just a click away.

Cons

It's pretty expensive, comparing with other softwares, customers service support is not that fast or knowledgeable (at least with the things I needed), for example I've called customers support 5 days ago, then I've submitted an email on the 8th and today is 14th and I haven't hear from you guys.
The Inventory and Recipe books were so hard to use and really time consuming (example: if I buy one item in Grams and I want to put it in the recipe in once I have to make the transformation). The price of the items is not updating according to the last purchasing price (if you're entering Invoices in Revel) also it's not giving me the option to run a report and see the price fluctuation for one Purchased Item, or by Invoices by Items or orders by categories (is not helping me at all regarding the information I need for Inventory).
In order to integrate with some systems I had to pay and don't think that's normal.

Review Source: Capterra
 

Christy from Frutta Bowls Toms River

June 2018

June 2018

It's very easy to use especially for our younger staff who are so used to this technology.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use. It is very easy to train our employees, especially the younger ones. They have no trouble navigating it.

Cons

I wish the product icons (buttons) were larger so you could fit more words on them. I'd prefer to scroll to another screen in order to have a better product description.

Review Source: Capterra
 


April 2018

April 2018

Revel is a smart choice for small business owners looking to use the iPad as their POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A POS system that is reliable most of the time.

Pros

There are many POS providers out there today but I think Revel does a great job for small business owners. They utilize a familiar hardware (iPad) and turn it into a POS system that's easy to navigate. Being in a rush or training new employees can be a disaster if you have the wrong POS system but Revel does a great job with their easy layout.

Cons

Customer service can be disastrous at times, especially if your POS system is down during a rush. It doesn't happen frequently but it does happen so you should be aware of that before making your choice.

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: May 2018

May 2018

 

Hi There,

Thank you so much for the review and feedback!

We are sorry to hear that you do experience the occasional outage -- if you have additional info regarding an issue of that nature, we would love to hear it to address it with our agents and engineers.

Please feel free to contact me at community@revelsystems.com.

Kind Regards,
Sarah, Customer Advocacy Manager at Revel

 

Constance from Cjs Hobby

March 2018

March 2018

OverPriced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The functions and features were the best but the pricing for this software is outrageous. There are other competitors that were better priced.

Cons

The pricing was what I least liked about this software. It's great but there are other competitors with better prices.

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: May 2018

May 2018

 

Hi Constance,

Thank you for your feedback! Happy to share your input with our teams.

Best Regards,
Sarah at Revel

 

Santiago from Government Organization

February 2018

February 2018

Best and more robust system in the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best thing about this System is the easy and intuitive interface. It greatly facilitates the operations of the day and allows us to always work in a better way. It has, also, a number of options and improvements that allow me to adapt to my needs, especially the part of the discounts. They are the best!

Cons

The bad thing is the implementation, being such a complete software it takes a long time to configure all the functions to your liking to work in a better way. However, with practice and patience, it is possible to get ahead.

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: February 2018

February 2018

 

Hi Santiago,

Thank you so much for the 5-stars! So glad to hear that Revel is working well for your business. Our product team has worked hard to make improvements to the Discount functionality so it's great to hear that you are a fan!

Revel is definitely robust and can take a bit of extra time to configure, but, we agree, that once you get it set up for your business, you will be happy about your decision.

Thank you again!
Cheers,
Sarah at Revel

 

Kyle from 3 Crosses Church

January 2018

January 2018

We use it in a coffee shop, and it has helped a lot.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can program it to accept tips on charge card which increased the barista's tips. IT was a lot better than our previous system.

Cons

The backend stuff is hard to figure out and the customer service isn't the best. Also you need quite a bit of training to be comfortable with using it on a day to day basis.

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: February 2018

February 2018

 

Hi Kyle,

Thanks so much for taking the time to leave us a review and for the feedback!

Cheers,
Sarah at Revel

 

Paul from crosstown convenience
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

horibble

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

a learned lesson

Cons

no way to do lottery, i bought the system just before xmas, week to get it and by the time i figured it out and found out it really wont work for lottery payouts my 30 days was up. no return, no refund, they want a cancellation fee (good luck) support wasnt very helpfull, they suggested a few patchs but i dont think they actuaally tried them really pissed off about now, my own fault for not asking that question but I told them i was a cstore.

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: January 2018

January 2018

 

Hi Paul,

Our apologies - It does sound like their have been some miscommunications in the Sales process. I have escalated your case accordingly and I am confident that the issue will be resolved as Revel would not be a good fit for a store needing a Lottery integration.

Thank you for your patience while we get this resolved.

Regards,
Sarah at Revel

 

John from Josh ' John's Ice Cream

January 2018

January 2018

Customer since 2012: Easy to use, excellent features, poor customer service. Be careful...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This system is highly customizable and easy to use. Reports are excellent and Revel does a nice job of continuously updating the backend to be more useful. Keeping track of employee hours is easy and efficient.

Cons

We have been a customer since 2012 and Revel has changed the playing field:

1) Revel now charges more per terminal per month if you choose to not use their credit card processing service. This wasn't the case when we signed up.

2) We purchased 2 scales in 2012 and two more for a second location in 2014. Revel's updated system no longer supports these peripherals. Revel offered me a discount for replacement of these scales for ones that work. Not good enough! This same situation occurred earlier with printers which I had to repurchase.

In addition to changing the playing field, the customer service is not good. Expect the system to go down at least 3 to 4 times a year when Apple upgrades their iOS.

Revel has changed their business model. They are now in the business of credit card processing. I see this as a sign of a struggling business and would be concerned about their longevity.

3) Confusing payment structure.

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: January 2018

January 2018

 

Hi John,

Thank you so much for your feedback. I am sorry to hear that there have been issues with your scales and our latest release. I am confident that the issue will be resolved and do apologize for the delay. I have escalated your case to our customer relations team and they will be sure to address any outstanding issues for you.

You are always welcome to schedule a time to share your feedback with me at community@revelsystems.com. Happy to learn more about your experience.

Regards,
Sarah at Revel

 


November 2017

November 2017

Easy and accessible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Really easy to use and revel gives us lots of visibility into different aspects such as scheduling, payroll, and sales.
We love it because it serves many different purposes for us.

Cons

A few glitches through the point of sales systems. Software will freeze from time to time as well which does effect the productivity to have that lag.

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: November 2017

November 2017

 

Hi There,

Many thanks for the nice review! Glad to hear that you are getting a lot out of the Revel platform!

Cheers,
Sarah at Revel

 

Thomas from MEAT Eatery And Taproom
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Had to get rid of system after 2 years - integration problems with Apple updates. Constant crashing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was a learning experience for sure.

Pros

Easy to add specials and new items, great to check sales and labor costs on my phone wherever I was. Light weight - easy to use.

Cons

Terminals went out of sync with each other and caused major problems with ordering and reports, affected customer service. Every time Apple does an update the system does not work (2-3 times a year). Customer service is not much of a help. We had to remove the system after 2 years we had so many problems. They still send me daily reports a year later after we cancelled with them.

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: November 2017

November 2017

 

Hi Thomas,

I am really sorry that you had such a poor experience. We have listened to our customers' feedback and we have increased our Beta testing to mitigate potential bugs in conjunction with software releases. Unfortunately, we cannot control Apple's releases, but do our best to time releases with theirs. Your feedback is appreciated.

Regards,
Sarah at Revel

 

Charley from We Olive, LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Overall worth the sticker shock

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased visibility of individual establishment performance through cloud-based control panel and reporting.

Pros

It is reliable. That is the name of the game in a retail and restaurant service environment. It just needs to work day in, day out. Revel has been a lot more reliable than the 2 other point-of-sales we have used in the past.

Cons

The price. The initial equipment is expensive and the subscription is expensive. Again, it's worth it though.

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: October 2017

October 2017

 

Hi Charley,

Thank you so much for the great feedback! Glad to hear you are a happy customer :)

Cheers,
Sarah at Revel

 

timothy from Monkey Business Paddle Adventures
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Poor billing practices after cancellation requested

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I think it's overpriced and too time-consuming inputting modifiers and making changes to suit our business needs

Pros

I got to keep the really expensive iPad. My workers made a lot of money in overtime because of the time on the phone with customer support troubleshooting problems with the software.

Cons

As a business owner please do your due diligence and run from this company. After calling to stop the recurring billing from Revel and receiving a ticket 1245556, which stated it was being sent to billing department for cancellation. Revel continued to bill until i contacted them a second time. Their excuse of needing to speak to someone in client relations first before they would cancel the service. No indication when the 1st request to cancel was made that I had to call or speak to anyone else. They go on and on about company policy and how I don't see it their way. Someone calls to cancel a service, as a responsible business you cancel it, you don't leave the account open and continue to bill. If I say cancel, I don't need a sales guy calling from customer relations to offer incentives or to gather facts about his product or why am I leaving. Stop wasting customer's time having them speak to multiple people just to have you stop taking money out of their account month after month.

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: October 2017

October 2017

 

Hi Timothy,

I do apologize for the inconvenience and added frustration. Revel has a policy in place to protect our customers which requires our customers to cancel their account with our customer service team specifically. Unfortunately, if they are unable to reach you, it can prolong the process. I have shared your feedback with our leadership team as we do understand that the experience has been a frustrating one - not what we want for our customers.

Regards,
Sarah, Community Manager at Revel

 

Shelby from Bush's Chicken
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Elegant, simple, very easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are many features of the Revel IPad POS that I really like. One of the the most important would be the simplicity and ease of use of the product. It's very simple to program a menu and the menu can be set up however you please. Employee's orders can be tracked by using their personal employee number to take an order. I really like that the devices are mobile and orders can be sent in on the go. Orders that have already been submitted can easily be altered accordingly. Keeping track of inventory is a breeze as well as the system keeps up with the product being sold. Overall this is a great system.

Cons

One of the only downfalls I've come across would be keeping the mobile devices charged during busy times. But we've basically worked that issue out with trial and error.

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: September 2017

September 2017

 

Hi Shelby,

Wow, what a nice review! Thank you for your input and it's great to hear you are enjoying our Mobile Order Takers and inventory management functionality.

I have heard that sometimes experimenting with charging cords and the charging blocks can help issues with keeping a charge.

Thank you, again!
Cheers,
Sarah at Revel

 

Greg from Malawi's Pizza
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

The best SMB point-of-sale for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to train employees on, decreased costs, moved scheduling into our POS and removed some of the payroll issues we were having. Quickbooks integration made our accountants happy too

Pros

It's inexpensive, cloud-based, easy to set up & operate and doesn't break the bank on start-up fees & equipment. Love that they use iPad's & android so that I'm not stuck with worthless computer equipment when it's time to upgrade.
System has above-average, out-of-the-box reporting & had many of the small odds and ends we were wanting to make payroll, scheduling, and inventory tracking easier

Cons

Inventory tracking is their weak spot. Yields, edible portion calculations and supplier integrations don't exist. It's a simple system and could get the job done for many restaurants but lacks some functionality if you're wanting to get the specifics

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: September 2017

September 2017

 

Hi Greg,

Thank you so much for your review and for your feedback! Would love to set up a time to hear more and maybe even recruit you for our advisory board ;)

Thank you again!
Cheers,
Sarah at Revel

 

Chris from Mike's Corner Deli
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Tons of customizations!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

No other system had the flexibility to provide what we needed. Customization took months to get sorted out (and I am a network engineer during the day). Despite all the hard ships I couldn't imagine switching again. I still experiment with competitors that have lower fees, however can't match half the features and flexibility I get with Revel.

Pros

The ability to customize the POS
Online ordering built in at decent rate (may be more expensive now)
IPad based (flexibility)
Integrates with many payment processors (heads up on gateway fees)

Cons

Expensive
Seems like they are moving to a la carte pricing structure (more expensive)
Customer Support is based in Philippines, while sometimes good they don't really understand sometimes

Review Source: Capterra

  Response: Revel Systems, Revel Systems Inc.

Date: September 2017

September 2017

 

Hi Chris,

Thank you for the review! We appreciate your input and it's great to hear you like the flexibility you get with Revel.

Our Support team, however, is no longer based in the Philippines, as of about a year and a half ago. We have U.S. and Lithuanian-based Support now and we have gotten great feedback.

Hope your experiences of late have been great ones.
Cheers,
Sarah at Revel

 
 
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