ShopKeep

4.26 / 5 (669) FrontRunners

Our advisors have recommended this product 97 times in the last 30 days

About ShopKeep

ShopKeep is an iPad and Android POS system for retail businesses, restaurants, bars, franchises and quick-serve businesses. The POS software offers a touch screen interface, when used on an iPad or Android tablet device, which allows users to add and remove orders from wish lists. Users can also scan barcodes using barcode scanner hardware in order to add items to the shopping cart and facilitate inventory management. Other inventory management and inventory tracking tools within the POS software include SKU management, re-order management, and the ability to add a new inventory item manually.

ShopKeep POS software offers a built-in register to keep track of checks and payments. Users can maintain multiple p...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

669 Reviews of ShopKeep

Average User Ratings

Overall

4.26 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(387)

387

4 stars

(169)

169

3 stars

(45)

45

2 stars

(27)

27

1 stars

(41)

41

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 669 results

June 2019

Angie from Wonderland Emporium

Verified Reviewer

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2019

Puts Square to shame

Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.

Pros

I like the fact that it is a lot more detailed in the inventory set up because it allows you to actually separate you retail store into sections where square did not allowing check out to be easier and faster if you are having issues with or do not use UPC/SCU coding. I also like the fact that you can enter your inventory purchases which automatically adds it to your inventory counts and then you can enter your payout/paying for such accounts

Cons

The inventory entry durning initial setup. Because I am computer illiterate, I am still struggling to get it set up correctly and you do not have the option to go in and erase everything to start over.

Reasons for Choosing ShopKeep

Because they had no issues with the type of inventory we chose to carry.

November 2019

Denise from Private Gallery Boutiques

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Review of ShopKeep

I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.

Pros

My favorite thing about ShopKeep is That it can give you so much information about your numbers yet it is so easy to operate.

Cons

I know this sounds crazy but I really don't have any negatives with this system.

Reasons for Choosing ShopKeep

Clover seemed to be geared more toward restaurants and their fees were higher. Shopify was more expensive. I got a much better rate for my credit cards with ShopKeep. The people are always so helpful and really go above and beyond. If someone didn't know the answer to my question they would find out and get back to me. Rep was key to getting everything set up and running and how best to apply it to my business. It was like speaking with a friend. She was amazing. She would always contact me when something new would come out if she thought it would benefit me and my company. ShopKeep is thorough, user friendly, and provides a plethora of information that is helpful with running my business. Sounds silly but ShopKeep feels like family! They treat me like they would want to be treated and it doesn't get any better than that in my book. I have been in business for 25 years and have never experienced anything like it! Thank you for this opportunity to share my experience!

June 2020

Joseph from Polonia Ave Pharmacy

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2020

Great product

Makes the business run quite smoothly. I thoroughly enjoy using this product.

Pros

This software was very easy to set up, update and use. It continues to evolve to make operations glitch free. No manual is required.

Cons

I do not have any negative comments about this software. I was surprised that I could set it up with little or no instructions.

April 2020

Michelle from Paia Mercantile

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

1.0

April 2020

DO NOT PURCHASE THIS PRODUCT IF....

Customer service has been helpful, as we are constantly "freezing" or losing connection (much much more than Quickbooks)! I have considered NOT changing over to Shopkeep in my remaining locations (4 more). I wanted to change from Quickbooks as it was very costly and had to be paid all up front. I also wanted the ability to check product inventory from the Cloud, and from anywhere. This is very convenient, but the many, many downfalls are just not making up for it. Maybe this system is not for someone who had changing product and a large line of SKU's. I'm not sure. They knew this when I purchased. By the way, because they billed me last week for a whole year, the best they could do for COVID 19 and because ALL of our stores are closed, was credit me back ONE month of service. I'm tempted to do a charge-back on my cc.

Pros

This was easy to install and easy to startup.

Cons

It takes FOREVER to enter product. When you are entering product, you CANNOT look up the product by vendor item #. The only way to check to see if the product/item is already in the system is to type in the name of the vendor and scan for the item. Once you have started "inputting" your invoice/products, and you come across an item on the invoice which is NOT in the system, you cannot "add" the item on the fly. You have to start over again. It would be FANASTIC if, when entering received items, you could put the vendor's item number into the system for a search. NOT. In addition, there is no "finalized" report or print out once you are done with the input from one of your vendors. You cannot "print" a copy of the invoice. You can only see the total and compare the total with your actual invoice to see if you "balance" and haven't missed any items. Once you "finalize" you can NEVER go back and look at this information again! When printing labels for an order which comes in (sometimes, mine are $5k plus) you cannot print all labels at one time (like Quick Books POS). You have to go line by line and print each item's tags. In addition, I have tried over and over again to line up my printer, and I STILL have to adjust the labels after every item I print. Finally, the labels are proprietary, which I did not know. They are EXPENSIVE. On the butterfly or jewelry labels, you cannot just print 1 or 3. You HAVE to waste labels by printing them 2 at a time, whether or not you need them.

Reasons for Choosing ShopKeep

I thought it would fit all of our needs.

October 2019

David from Worcester Railers

Company Size: 11-50 employees

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

October 2019

Good System For Smaller Minor League Sports Teams

I have had a very good experience with ShopKeep. This is an easy to work with system both back and front of the house, that is moderately priced. If I ever needed to figure out how to pull a report a simple phone call or internet search solved the problem. I don't think that I have ever been on hold with their customer service, for more than a minute. My only real problem with SkopKeep is that you have to pay full price for a second register and then full price again for a 3rd register, and so on.

Pros

Great back of the house inventory system. Lots of viewable sales reports. Easy to use and clean POS. Dozens of Hot Keys available for POS Immediate register updates and syncing with back of house. Good customer support system

Cons

In order to get multiple POS registers, you have to pay full price for a whole new system. Meaning that you are paying the same amount for an extra register, that you would be paying for a single register plus your entire back of house inventory system. I would be willing to pay a little extra for multiple registers, but not the same amount for a whole new system. In order to pull an inventory report, you have to export to excel. Would be much easier if you could pull an inventory report based on Department or Category.

Reasons for Choosing ShopKeep

Retail Pro and Revel offer a little more, but are much more expensive. ShopKeep has a much better back of house inventory system compared to Square. ShopKeep seems to be designed by people that know retail, while Square sometimes does not.