ShopKeep

4.20 / 5 (374)

About ShopKeep


ShopKeep is an iPad-based POS for retail businesses, restaurants, bars, franchises and quick-serve businesses. The multi-feature solution offers tools to manage registrations, booking, marketing, inventory, staff, and payments. The touch screen interface allows users to add and remove orders from the wish list. Users can also scan barcodes for adding items to the shopping cart.

ShopKeep offers a built-in register to keep track of checks and payments. Users can maintain multiple payment registers and split, merge or transfer payments between different accounts. With ShopKeep, retailers can manage large inventories and configure alerts for items to ensure that they never run out of adequate stocks.

ShopKeep also offers tools to track employee working hours and calculate their weekly and monthly payroll. Business owners can clock in and out their staff for different shifts and know their exact working hours. The software also offers the provision to generate and add gift cards and promo codes. ShopKeep integrates with multiple marketing tools as well as lets users create reports and analyze business data to find trends.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

374 Reviews of ShopKeep

Average User Ratings

Overall

4.20 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(197)

4 stars

(107)

3 stars

(30)

2 stars

(17)

1 stars

(23)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 374 reviews

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March 2019

James from Lava Mountain Lodge

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2019

Shopkeep in diverse hospitality

Shopkeep allows managers/owners to keep track and/or make changes from remote location as opposed to requiring a server in a specific location. Ease of use on Front & Back end and processing payments, splits and tips. Printer set up, grouping and integration is a rather simple process. The system flows together with all registers. Excited about the new Table feature and it's use once separate checks can be processed with Table feature. We have a diverse offering of services. We are set up in shopkeep for a Gas Station, Lodging, Vacation Rental Cabins, Convenience Store, Bar, Restaurant, Package Liquor Store etc... and shopkeep was relatively easy to set up for all these offerings in different areas of the property with basic computer skills using 3 registers (Store/Front Desk, Restaurant Dining Room, Bar) in different locations on the property.

Pros

Easy to program. Relatively easy training for FOH staff. Really easy to add items and keep organized compared to other systems we have used. Splitting checks has been made simple with a couple ways to do it. Payments & Tips is a handy function and works well. Improvement Updates are often and always announced promptly when available.

Cons

Need more control as far as permissions and manager enabled functions such as manager approval of discarded items. Activity reports for employees/registers to record more activities within the registers. Example: Bar has a lot of discarded items with $ amount but no other record available to see what the items were, time of actions etc...the ability to see when the item(s) was discarded vs when the check was started-this would help identify if items are discarded when it is known the transaction will be cash vs credit card and cash pocketed when item is removed from system for those who do not have time to keep accurate daily liquor inventory. A longer history for X or Z reports would be great for quick viewing at the register. Cannot overtender a handwritten check for payment and tip. Credit Card Readers and Printers drop off a lot and need to be reset often. Open tabs for bar environment would be nice to just tap a list of tabs (maybe it's own page) and enter more items. Having to sign in after each transaction to start a new one is sometimes time consuming when processing multiple checks/transactions.

January 2017

Christopher from Le Panier

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2017

Rescued us from a POS of perpetual problems

When we first transitioned from a legacy POS to an iPad-based POS, we'd gone with another product that seemed perfect. Unfortunately, that product was like buying a house and discovering a day in and day out that it was full of mold, had cracks in the foundation and other structural problems, and the repair people tasked with helping you seemed trained to make things worse. It required constant attention in order to ensure very basic functionality, crashed constantly, caused massive headaches with credit card processing, and everyone from our account rep to her bosses to "tech support" was so clueless, one could write a sitcom with the stories. We shopped around for our replacement, making sure to ask all the questions and investigate to the best of our abilities so as not to end up in the same place. We found ShopKeep and could not be more pleased with the results. I cannot overstate how completely opposite every interaction with ShopKeep has been compared with the competitor we replaced. Every question has been answered satisfactorily, every issue dealt with (and not forgotten by an overwhelmed support crew), and every guarantee upheld. Even better, the application itself functions as advertised, so we are not spending actual hours of our time making something work; it just works. We don't experience crashing, lost data, unsolvable credit card processing nightmares, and the rare calls to tech support are quick and painless. There may not be as many back-end bells and whistles in terms of reporting and inventory, but these are always in development, and I feel comfortable saying that when these new elements are introduced they will function as described. The app is clean, intuitive to learn, easy to use, and the resources made available, detailed online instructions, videos, etc. combined with helpful, engaged, communicative staff at all levels have made ShopKeep a hero to us. If I ever notice ShopKeep being used at another business, I always make a point to ask about it and find the same enthusiastic appreciation I'm trying to convey here. (Whereas I do the same with the competitor we ditched, and always see their eyes glaze over.) I highly recommend ShopKeep and know that users will be as satisfied as we are to have found them.

Pros

Clean design, easy & intuitive to learn, very stable i.e. does not crash, connectivity has never been an issue, back-office works well in its current format. Tech support always available, helpful, and willing to go the extra step to help when they do not immediately have the answer. Simplicity, meaning one is not overwhelmed with more features than one could use (and which could be rendered pointless if overall stability is a challenge). Fairly flexible layout for the iPad menus. Very straightforward to set-up, and the online resources are comprehensive. I taught myself everything in an afternoon, and staff all took to it quite easily. I have not had to spend hours and hours trying to establish functionality with a line of customers staring at me.

Cons

BackOffice reporting could be a little more comprehensive and with more user control in terms of personalization. Bulk editing and management of inventory/stock items is nice, but individual item edits can be time-consuming if one is only working on 5 items (vs. 50).

January 2017

Dan from Avitas

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2017

Fantastic Retail Point of Sale System

Shopkeep has been an incredible system for us. We've been using it for just over two years now and are extremely satisfied. For the price, you will not find a better system anywhere, and trust me, I've done the research. The cashier end of the system is very intuitive and easy to learn. Teaching my new staff how to use it is a breeze. Customizing the screens makes it easy to sort products by page and button color. The back end of the system is just as easy to use. The built-in analytics can quickly bring up a great overview of how your business is doing. Inventory management is fantastic and very easy to manage. Importing and exporting inventory, customers, sales, etc... is all effortless and great for analyzing data outside of Shopkeep. The App and web-based back office are constantly being updated and improved. Support staff are very friendly and knowledgeable and have always been great at providing us solutions. For anyone who is looking for a great system for a small retail business that is cost efficient, has great customer support, and is easy to use, look no further... This is the system for you. The only cons to this system is that you can't manage or transfer inventory between stores in the same back office. You will have to switch between stores and manually add/subtract inventory for each store. Another great feature missing is a separation of stock between the storefront and a storage area. These are features probably better suited to a larger retailer who would need a more capable system but features Shopkeep should consider in their development. Overall we are very pleased with the system. You can't go wrong!

Pros

Ease of Use. This is some of the most intuitive software I've ever used. It literally took me a couple of hours to learn the system inside and out and my staff is able to count on me for answers any time and I have no problem providing them quick solutions.

Cons

I would really like to see a way that we could consolidate store management into a single back office so that we could transfer stock quickly and easily between stores. Also, if there was a way to have a back stock/storefront separation for inventory, it would save us an insane amount of time with our inventory management control.

March 2019

Julie from Greetings from the Farm

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

Shopkeep continues to Impress...

Shopkeep is my overall solution for register transactions and my merchant account. I have been extremely satisfied with the overall look, performance, easy of maintaining inventory, reporting and the very competitive merchant services I am receiving. Updates to the system functionality are continually being delivered and provided in the What's New tab... I'm finding treasures there for things I didn't realize I would need, but have made my life so much easier. Check quantity of inventory at the register, bar code scanning for returns was a big one, and I really like the ability to print bar code labels for the quantity needed right from the back office. Overall, I feel I have partnered with the right provider who is progressive in continually developing and delivering the best software solution to their customers, which is the same model I have adapted to continually provide fresh new products for my customers. Thanks, Shopkeep, keep up the great work!

Pros

I am a retail store and was looking for a register solution which was affordable, scalable, and flexible for my type of business. The overall aspect of this software solution by Shopkeep which I am really impressed; they continue to improve and update the features and functionality. I have really enjoyed the new returns option to tender back to a gift card and the flexibility to add items and variants in the back office quickly and send to the register.

Cons

The only challenged experienced when I started the service was around the delivery of my equipment. The order got a bit stuck in the system and some of the equipment did not arrive on time. Customer Service was extremely helpful, and continued to follow-up with me until resolved. Making a difficult situation easier to get through.

March 2019

Zach from Souzza LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2019

3 years into my account and here's what I noticed

Overall, our experience with ShopKeep has helped us grow to almost 3 times the size. I appreciate all the customer service and issue reporting help we've gotten throughout the years. I also like that I have a monthly fee and no extra charges or increases in subscription. This allows me to easily budget and continue to grow my business. Employees have told me the system is very easy to learn (over top corporations systems) and are pleased with the ease of use.

Pros

I enjoy the additional features and updates frequently. I also enjoy the level of experienced programers you have, especially when I'm able to get text message updates. Thumbs up! Also, the inventory system is becoming more and more detailed... which is something we need as a growing company. I enjoy controlling what is on screen directly from our back end.

Cons

My biggest let down is the chip reading hardware. I purchased one that remains unusable for us. Integrations for programs such as appcard should be interlinked within shopkeep software. Also, I like that you're working on the employee side of things, such as hourly tracking etc. It would be helpful to also add a payments system for paychecks. Using another software for this has added an extra hurdle for us. It would be nice to have an all inclusive software/hardware partner for our growing business. Thanks for reviewing!

August 2016

Bobbie from Ginger's Garden Cafe


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

August 2016

On it's way

Pros

When Shopkeep is running and everything is syncing it's wonderful. Easy to use, easy to train staff to use, the credit card signing page has increased tipping by 30%, reporting is fun to see without extra data entry.

Cons

When Shopkeep isn't running and syncing time moves so slowly. Resetting the credit card machine over and over during a busy time is awful. Resetting the ticket printers then updating the ipads when we are busy is miserable. Having them just not re set and paying more to manually enter credit card numbers sucks. Having the printers just not reset and having to go back to hand writing and running tickets to the kitchen is the worst. When the ipads don't sync so we can't pull checks at the register for customers who didn't order at the register and well that really sucks. A lot. Troubleshooting with customer service on this last issue was pretty bad. They would go back to the beginning and tell me to restart the ipads as if I wouldn't have tried that considering we experience them not syncing at least every other day. I have had to get a new router and faster internet to try and solve it. We still experience the ipads not syncing at least every other day even with the expensive upgrades. And lastly reading the summary report to understand what amount of cash you are intended to deposit daily is very confusing. I was told different things by different reps and this led to a daily error we had to go back and fix weeks after we discovered it. Is cash total with your initial drawer amount or not and why doesn't it automatically subtract cash Pay Outs or does it in fact do that? Well we figured it out finally it does not include your starting cash but does include not exclude your Pay Outs. Seems dumb for such a smart system. But worse seems dumb customer service gave different information on different days.

June 2017

Sabrina from Maude Vintage Clothing & Costumes LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Shopkeep is a tool that every shop owner needs! It's seamless and well rounded features are A+++

I have recommended this software many times, and I believe two of those recommendations have elected to use Shopkeep. My personal benefits are ease of training new staff to use it, time savings on back office reports, and the edge it gives my business to utilize the data gathered from the use of this POS.

Pros

I love the back office abilities to crunch your numbers allowing me to make better business decisions. I have saved a lot of time with this POS and it's seamless back office in regards to gathering pertinent information like monthly sales tax, employee hours and return customer activities.

Cons

There are still functions about Shopkeep that as a buy sell trade business I have to do work arounds in order to make it work for my business model. For instance, % based cost 'when' a consignment item sells. I also would like to rename the tender buttons as it is used for my business. For instance, we use the Other tender when a customer utilizes the Trade in my store. Though these are negatives I am also confident it is possible shopkeep will consider updating this function. That's what I love about Shopkeep. It is not a static, once you buy it that's what you have, POS. It's an ever evolving software that will keep you up to date.

January 2017

Abby from So Sweet Ink

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Great for Small Business!

As a Small Business Owner, I thought maybe just doing it on my own would be best. After a few weeks of opening, receipts were lost and inventory was messy. I was looking for the best for my store so I figure to look for an inexpensive POS System that can cater to what I need to be more professional and organized. I came across how many POS Companies trying to sell me what I would call "just sell it because I need the commission" products. I didn't like the fact that all they were doing is selling me something because they needed to meet a quota. I was reading my receipt and at the bottom of my total had ShopKeeps logo so I decided to look more into it and with the great help of their Customer Service I found a POS System that does all that is needed. It was so easy to use. I can manage my daily sales at the end of the day. When my monthly GRT is due it's so easy for me to pull up what I need to complete my form properly. The monthly rate is great. For all the services that they give and you are not entitled to stay on a contract is wonderful. Shopkeep has made a big impact on my business and I am very happy with it. Maybe even grateful!

Pros

That as perfect as it already is, the updates make the System even better!

Cons

I hope that ShopKeep can look into not just Apple Devices, but also Samsung. :)

January 2017

Teresa from New World Cheese

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

A monger's dream POS

We initially had another POS and I had to switch because some features were missing. I asked around our cheese community and ShopKeep came up as an ideal for our particular industry. It works like a dream for us. Well, I might like a new card reader but I know the folks at ShopKeep are working on better equipment for that I'm told. It isn't a problem that gets in the way and I would recommend ShopKeep to any other retailer/restaurant that is similar to ours. It really is a super user-friendly, support accessible POS system. A biz in our space uses Square and while it's nice enough, it really doesn't hold up to how nice ShopKeep is for us. They keep improving. When we opened a little over a year ago there was a report that wasn't available that I thought would inform our projections/planning. Since requesting it (as I'm guessing others have) it is now a particular report feature we can access. Thanks, ShopKeep -- for all the glitches that can happen in day to day biz, my POS is one I don't really have to worry about.

Pros

Ease of use for someone who generally is technically challenged. Reliable.

Cons

Our card reader needs frequent restarting and synching.

March 2019

Marlies from Inspire Art Studio

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2019

ShopKeep in an Art Studio

ShopKeep has enabled me to run a much easier business, from inventory control (my main reason for getting this program), to a cash register completely laid out to our needs. My month end prior to ShopKeep would take 2 very long intensive days without any interruptions, it now takes a few hours interruptions included!

Pros

When housing the wares of over 45 artists in the studio, keeping a good inventory and being able to see what’s sold over a period of time is crucial. ShopKeep allows you to do that with just a few clicks.

Cons

ShopKeep is a US based program, so we cannot break down our sales tax on the register in 2 categories (GST & PST), takes extra steps to sort. When we run reports at the end of the month to do artist pay outs, it takes a good amount of sorting, I wish that was more streamlined. (I have to export all transactions with that artist, then if that transaction also had another sale delete it from it, export it to excel or numbers and delete columns)

March 2019

Sue from Frans' Flowers

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

Excellent program

We use the reports on a daily basis to predict sales and staffing needs. On our very busy days I know when the peak sales are and can schedule staff accordingly. Also we see exactly which product sold over any day or special day (Valentines, Mother’s Day etc), we prepare our product accordingly. At the sales end it is easy to use & very fast to learn. We also use it with the Appcard loyalty program which our customers love!!

Pros

We have used this program for many years. It is constantly improving in response to customers needs. Great detail on the iPhone, easy to use at the store front, very easy to change any settings in the back office and get anytype of report. Also love the employee time clock & reports, great to have this feature in the same program.

Cons

I would like a commitment pricing. After so many years of paying month to month, it was offered for a brief time when the price went up but I missed the window to commit.

March 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2019

Easy to Run POS System

Setup was easy, the register component is great, and the back office reporting and tie-ins to Quick Books make for a trouble-free POS system

Pros

Simple to setup and maintain from the Backoffice side of the software. Front End/Register side is extremely easy to use and employees with even limited computer abilities are able to smoothly run the register.

Cons

The lack of Open Accounts, where the credit card is captured and able to be charged at regular intervals, for Regular Customers is a challenge, but we have a work around for that missed opportunity.

Also, the search functionality could be improved...for those items that are not bar-coded or have a "button" on the register, the search is very temperamental. If you enter something in the search bar and it isn't an exact match, the system isn't intuitive enough to find the item.... can be a challenge.

March 2019

Timothy from Delicate Decadence

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

The slickest thing running

Overall it is been a great experience. The IPAD set up makes it very easy to bring on new employees especially those more adept at technology.

Pros

I like the ease and usability. Adding items in a bakery is very easy. We use a lot of general cost - a cupcake, a donut, but when we make very specific cupcakes looking at trends in the market - cost with vary and adding those items is really easy. The sales reports and looking for trends in the market is incredibly handy and you could spend a great deal of time just looking to widen the gap in profit. Any company today not doing analytics is seriously wasting time and money!

Cons

Vermont is a place of many taxes, Applying individual taxes to different items can be a little cumbersome. Dowling templates is helpful when you have expertise in excel or other data processing programs.

March 2019

Karen from Anabolic Ventures, Inc dba Nutrition by Max Muscle

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

Best POS software

The customer service is phenomenal. Always polite and quick to respond and help. With Shopkeep we are able to track inventory more efficiently, there are less inaccurate inventory counts, easier to see what needs to be ordered, how often we sell a specific product, etc. It take next to no time to generate reports. The reports have more information in them with much less effort, no searching around for hours trying to get the information we're looking for. The only reason the rest of the franchisees (we're a national franchise) have not jumped on board is because corp cannot monitor the individual sales for each store with Shopkeep. Please DO NOT change that!

Pros

This software is extremely easy to use and provides detailed reports which is essential in running any business. Having the staff clock in and out using the same software is extremely beneficial as well. No more separate software programs!

Cons

I honestly cannot think of any cons. We've used Shopkeep for over a year and if there were any issues, they would've been long ago in the beginning and they weren't really issues, just needing to learn the program.

July 2017

Kevin from Twisted Taps

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2017

Getting better but still needs work

Be careful with BYOD equipment (they prefer you buy from them). I recently added a wireless receipt printer and had problems with the system printing multiple receipts. When I contacted support they stated my solution is not supported but they would try to help me. The problem got fixed by deleting all three printers and re-adding them but I was concerned about the not support comment. Seems like they are way behind on current technology.

Pros

Quick to learn and easy to operate. A recent update made navigating tabs easier if you have more than one screens worth of tabs.

Cons

Serverless sync needs work. If you have a second register you do not open shifts on very often, you will have to clear out old tickets on it before you can use it without confusion.
Would love to be able to view, adjust, and receive inventory from a single screen. If you have lots of adjustments to do, you have to run a report and print it then go to adjust or receive separately.
Just raised monthly subscription prices 30%+ unless you committed paying to at least two years in advance. Who knows where you might be in two years?

March 2019

Winifred from AwenTree

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2019

ShopKeep has been awesome for my small business!

ShopKeep has been a GREAT addition to my business. I have been able to better manage my sales and inventory which has led to increase sales growth and better profit margins. It is so easy to use to ring out my customers and that has improved customer service. Their customer service is excellent, friendly, speedy and efficient. I really valued the onboarding process too. They were super helpful and supportive, providing an easy transition.

Pros

All the tracking, ease of use and great customer service. I now have reports that are easy to access to better understand key drivers in my business plus manage my inventory. I also love the staff timeclock report; makes running payroll so much easier and accurate.

Cons

A few more detailed reports would be great. I wish there were a report for manual keying in of inventory when receiving orders so I could easily double check that it was entered properly. I also wish there was a vendor report I could run for when I want to do spot checks and cycle counts on a specific vendor line.

March 2019

Richard from Friends of the Savannah Coastal Wildlife Refuges, inc.

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2019

Great choice for a small business

Very happy with ShopKeep and have recommended it to a number of other refuge nature stores. Uasy to tack inventory, can do it from home.

Pros

Ease of use is important to me. I manage a nature store in a National Wildlife Refuge Visitor Center, staffed exclusively by volunteers on a rotating basis. Our volunteers can become proficient with ShopKeep with little training and few errors.
Inventory management process saves me many hours every month compared with previous cash register system.

Cons

Takes a long time to print labels. When I click on "print labels", there is a 20-30 second delay before the app is ready to print, then another 15-20 second delay before printing starts. May not seem like much, but adds up when printing multiple labels when inventory comes in.

January 2017

Kim from Kreative Design and KDesign Studio

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

With a High Paced Ladies Boutique I need inventory accuracy at the click of a button.

With constant season changes and style changes, I need access to inventory on the go. I love that with Shopkeep I can log in any time, anywhere. I can tap into my inventory to help up to date quantities or to plan a sale. Because Shopkeep is so easy to use AND so easy to access I can work from any smartphone, tablet or computer. I can also log in to check on hourly or daily sales, do the month, quarterly or year-end reports and forecast daily, weekly or month sales. Plus I never have to pay extra for updates or maintenance to our system. I highly recommend Shopkeep for your business!!

Pros

How easy it is to use. How their experts are always maintaining and updating the system to make it better and easier.

Cons

Some of the tabs, like the Customer Name tab is a little small and takes a few tries to get it to tap.
It won't pair up to our Moneris Debit System.

March 2019

Scott from Maryland Estate Treasures

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

March 2019

A nice package but needs more

My experience goes between frustration and a little happy. There seems to have been a lot of work put in to support restaurants and a small shop with consistent inventory. If you are running a shop where the inventory changes a lot, this is not the system for you. This is why I will probably find a new system when my contract runs out.

Pros

The ability to collect email addresses at the register and the email receipts are great options for building the business.

Cons

There are times when the credit card processor does not respond back to the register when a transaction is completed. You have to go into the card processor system to check whether the transaction completed. if you are not careful, you could end up charging a customer twice.

In fact, there are a lot of flakey problems with the credit card processor which includes a printer. The device will disconnect without warning. It will also report a strange error when it runs out of paper.

I wish I could send a bill to a customer from the system and have the customer pay the bill through the Shopkeep system. Now, I have to use another system for that.

March 2019

Joan from PARTNERS IN ART

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2019

Shopkeep Rocks!

We went from a mechanical cash register to this system. I now have complete control over my inventory. It tells me what I need to order and when. End of year inventory is a snap. We never run into the kinds of errors that we used to encounter and when there is a problem we can easily track it down and rectify it. I had one of our artists request and accounting of his expenditures for tax purposes and was able to provide it without a problem. I feel so much more on top of my business now.

Pros

The whole ShopKeep system functions in an iPad world so the learning curve is great. If you are an iPad user, the functionality already makes sense to you.

Cons

We have a multi-faceted business (Frame Shop, Art Supply Store and Teaching Studios with classes and workshops) so sometimes it's a little hard to "bend " the programs to my needs....but we usually can figure it out and the ShopKeep people are always willing to listen to suggestions to improve functionality.