Toast POS Software

4.28 / 5 (264) FrontRunners

Our advisors have recommended this product 67 times in the last 30 days

About Toast POS

Toast POS is a flexible system built exclusively for restaurants and the food service industry. Offering tools like online ordering, delivery, takeout, mobile app ordering, contactless payments, and e-gift card purchasing, this solution is designed to help restaurant operators adapt fast and take control of changing industry trends and guest expectations. As a safe and secure cloud-based platform, Toast POS includes new feature updates while allowing users to access restaurant data from anywhere, on any mobile device. Its powerful reporting and analytics suite allows restaurant management to identify opportunities for saving on costs, highlight best-selling menu items, and much more.

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Supported Operating System(s):

Web browser (OS agnostic), Windows 8

264 Reviews of Toast POS

Average User Ratings

Overall

4.28 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(161)

161

4 stars

(58)

58

3 stars

(19)

19

2 stars

(7)

7

1 stars

(19)

19

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 264 results

September 2019

Jayelynn from 12 West Brewing Co.

Verified Reviewer

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

September 2019

Incredibly Efficient!

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.

Pros

Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.

Cons

Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.

Reasons for Choosing Toast POS

While it has a lot of features, we couldn't justify the cost versus the features we would actually be using. Since we don't have a kitchen in our Taproom, we didn't need the inventory and recipe features that make Aloha a standard in our industry.

Response from Toast

Replied November 2019

Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!

May 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2019

Toast--Support when you need it.

We are still early in the implementation of using Toast, but thus far I have been very impressed with their customer service and professional manner in which they have trained and supported our company.

Pros

I love that Toast supports their product. You can call and get someone on the line that will help you answer your questions. They also provide the hardware necessary to run their software. They are constantly updating their software to meet the needs of their users and are staying current with the technology. One option that is particularly useful to us is printing individual labels for each shake. In other words, we could have a bus of individuals come to our restaurant, and we need to print individual labels on each shake to identify what is in the shake so that it gets to the right person. In the past, we had to individually write on each cup.

Cons

The most difficult part to swallow is the fact that you have a monthly payment for the software--even if you are a seasonal business and only open for less than half the year. Toast will make some concessions for that, but it still seems costly since our other solution we used was free and pretty much did everything we needed short of printing individual labels for the shakes.

Reasons for Choosing Toast POS

We chose Toast over Square because of: 1. Dedicated support 2. Individual labels for each shake 3. Text notifications to customer when their food is done 4. More reliable KDS (Kitchen Display Systems) 5. Much larger and more functional KDS screens

November 2020

Sky from Dirt Dog

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

November 2020

Toast POS

Very good Despite the few technical difficulties that occur at times .

Pros

This POS system is much more advanced compared to others I have used prior. There are many options for inputting whichever items and functions are needed within your business. The overall appearance of this software is much nicer. I also enjoy how user access changes with position ranking, and verification can be implemented for certain features which helps to deter possible theft or misuse. The sales reports are also extremely thorough . Overall, this is a great pos system for all occupancy levels.

Cons

There have a been a few issues with the connection dropping/printer not receiving orders despite our internet working fine. This has caused quite a few times of commotion due to our high volume occupancy levels which left our kitchen backed up for at least 30 minutes to an hour depending on how fast customer service could resolve the issue. Of course since it is an app it will be prone to crashes, but it is extremely inconvenient when it happens during a rush.

July 2018

Tony from Hessen Haus

Company Size: 501-1,000 employees

Industry: Restaurants

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

July 2018

Our company's experience with Toast has been pretty terrible.

The benefits we have gotten are overshadowed by the drawbacks.

Pros

The front end functionality is pretty good, though not as good as it was sold. Aloha was better. There are features such as drag and drop table transfers that are pretty neat. Splitting checks is very easy.

Cons

I researched Toast very thoroughly and went through many hours of Q&A with the sales team. I feel duped. I should have dug deeper and gotten more personal feedback from current users. The platform has certain features that are very good, but not enough to outweigh all of the bad. Hands down the worst part of it are their service and support after the sale. If I ever get through to support, they typically have to call me back with a solution...which never happens. My account "manager" responds to every communication with regurgitated boilerplate BS and has yet to solve any of my issues. We have frequent issues with our card readers, and our warranty period is up in November. They won't replace the crap readers with the newer upgrades. You don't get nearly the functionality and ease of use on the back end that you pay for. The reporting features are weak at best. The inventory module is terrible. They claim you can use the tablets to do inventory...which is true, but it takes 4x longer to do it that way because you can't select the fields to enter the numbers and then when you do, often times the quantities change. My account "manager" replied to my complaints about this with "Our inventory module may not be as robust as you need, maybe you could add on one of our partner software companies." Short story: Run from Toast and never look back. I regret the move every single day.

Response from Toast Tab

Replied July 2018

Tony - We're sorry to hear that Toast has not lived up to your expectations. Hardware reliability and support responsiveness are top priorities for us. We recently covered our plan for staffing and additional resources in the Live Q&A with Toast Leadership (watch it here: https://central.toasttab.com/s/article/Webinars-Toast-Leadership). Please note that this video requires a Toast login. We're committed to making your experience with Toast a positive one. Your Restaurant Success Manager is not a technical expert, but is there to advocate on your behalf. She will work with you to ensure you get what you need out of our product.

August 2020

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

I'd give it a 10 but then it would be perfect!

Overall, I really enjoy the system. It's simple to program and they have a great support system. It's worth the investment to pay for extended support until you or a manager has the ins and outs of the backend in hand. The reporting is awesome and when used the right way, you have your answers to questions you didn't even know you needed to ask.

Pros

I have been using restaurant POS for over 20 years and Toast has shown itself to be one of the best on the market. It is so user-friendly and easy to work in, including the handhelds, that it's amazing. In training new teams they offer a great program and support team. The layout is ideal for high-volume. Reporting is excellent. I refer Toast to most of our clients.

Cons

As with any new system you install, there will be issues and "clunks." Toast is no exception. The worst was the display screen and the use of it on the line. If you do not set aside enough time to train, prior to opening or first use, it will be challenging to understand, especially if you are not used to systems other than tickets and calling out. It just takes time getting used to and working out the kinks upon install.

Reasons for Choosing Toast POS

Price, support, system use

Response from Toast

Replied August 2020

Hi there, Mora from Toast here. It's great to hear that your positive experiences with Customer Care have enabled you to efficiently train up new team members. Thank you for providing this feedback!