We've helped dozens of salons find salon software so they can manage customers and staff, schedule appointments and track inventory. How does it work?

Salon Software

 
Shedul logo
 
Shedul by Surge Ventures Inc. is a cloud-based appointment scheduling and business management software solution. It offers slot booking, calendar management, product management, service management and a point of sale (POS) functionalities... Read More
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Shedul by Surge Ventures Inc. is a cloud-based appointment scheduling and business management software solution. It offers slot booking, calendar management, product management, service management and a point of sale (POS) functionalities... Read More
 
Versum logo
 
Versum is a cloud-based salon management solution that helps manage daily operational tasks. It is suited for businesses of various sizes and can be accessed from internet-enabled devices, including smartphones and tablets. Versum... Read More
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Versum is a cloud-based salon management solution that helps manage daily operational tasks. It is suited for businesses of various sizes and can be accessed from internet-enabled devices, including smartphones and tablets. Versum... Read More
 
Acuity Scheduling logo
 
Acuity Scheduling is a web-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize organizations, as well as to individual... Read More
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Acuity Scheduling is a web-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize organizations, as well as to individual... Read More
 
Timely logo
 
Timely is a cloud-based appointment scheduling solution that caters to individual professionals and small and mid-size businesses, including beauty salons, hair salons, health clinics, massage therapists and personal trainers. Users... Read More
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Timely is a cloud-based appointment scheduling solution that caters to individual professionals and small and mid-size businesses, including beauty salons, hair salons, health clinics, massage therapists and personal trainers. Users... Read More
 
Schedulista logo
 
Schedulista is a cloud-based scheduling solution that enables users to schedule appointments online, generate notifications and reminders and manage customer information. The product caters to caters to hair salons, massage therapists... Read More
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Schedulista is a cloud-based scheduling solution that enables users to schedule appointments online, generate notifications and reminders and manage customer information. The product caters to caters to hair salons, massage therapists... Read More

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BookSteam logo
 
BookSteam is an online appointment scheduling solution. It offers business and customer-facing functionality so that customers/clients can schedule appointments online, while businesses can manage these appointments on the backend.... Read More
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BookSteam is an online appointment scheduling solution. It offers business and customer-facing functionality so that customers/clients can schedule appointments online, while businesses can manage these appointments on the backend.... Read More
 
Insight logo
 
Insight is a salon and spa management solution that offers online booking, staff management and automatic notifications within a suite. The product is available both in cloud-based and on-premise deployment options. Insight allows... Read More
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Insight is a salon and spa management solution that offers online booking, staff management and automatic notifications within a suite. The product is available both in cloud-based and on-premise deployment options. Insight allows... Read More
 
Vagaro logo
 
Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client databases... Read More
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Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client databases... Read More
 
Booker logo
 
Booker is a cloud-based booking solution that provides businesses in cosmetics and wellness industry such as spas and salons, tools, which help them to manage their booking routines, payments, customer interactions and marketing activities.... Read More
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Booker is a cloud-based booking solution that provides businesses in cosmetics and wellness industry such as spas and salons, tools, which help them to manage their booking routines, payments, customer interactions and marketing activities.... Read More
 
MINDBODY logo
 
MINDBODY is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and massage... Read More
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MINDBODY is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and massage... Read More

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10to8 logo
 
10to8 is a cloud-based booking solution for small to large businesses in all industries. It provides users with a customized booking website where clients can schedule appointments, pay for events and services and access existing bookings. Clients... Read More
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10to8 is a cloud-based booking solution for small to large businesses in all industries. It provides users with a customized booking website where clients can schedule appointments, pay for events and services and access existing bookings. Clients... Read More
 
SimplyBook.me logo
 
SimplyBook.me is a cloud-based scheduling solution designed for service businesses in multiple industries. It provides a booking site so that users can accept online bookings, collect client feedback to optimize revenue and service... Read More
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SimplyBook.me is a cloud-based scheduling solution designed for service businesses in multiple industries. It provides a booking site so that users can accept online bookings, collect client feedback to optimize revenue and service... Read More
 
Revel logo
 
Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with... Read More
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Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with... Read More
 
Rosy Salon logo
 
Rosy Salon Software by Floydware is a cloud-based salon and spa management solution designed for small and midsize businesses. It offers client scheduling, point-of-sale, inventory management, reporting and marketing within a suite.... Read More
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Rosy Salon Software by Floydware is a cloud-based salon and spa management solution designed for small and midsize businesses. It offers client scheduling, point-of-sale, inventory management, reporting and marketing within a suite.... Read More
 
Salon Iris logo
 
Salon Iris is an on-premise salon and spa management system that helps users manage day to day tasks, check in clients and book new appointments. It is compatible with Windows operating systems 7 and above. Users can manage regular... Read More
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Salon Iris is an on-premise salon and spa management system that helps users manage day to day tasks, check in clients and book new appointments. It is compatible with Windows operating systems 7 and above. Users can manage regular... Read More

Call us for a free FastStart Consultation: +64 4 488 7035


 
MyTime logo
 
MyTime is a cloud-based scheduling platform for businesses to create profiles and take appointments. It provides point-of-sale (POS), e-commerce, customer management relationship features and is suitable for small business hair salons,... Read More
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MyTime is a cloud-based scheduling platform for businesses to create profiles and take appointments. It provides point-of-sale (POS), e-commerce, customer management relationship features and is suitable for small business hair salons,... Read More
 
Pike13 logo
 
Pike13 is a cloud-based client management and scheduling software solution that targets health and wellness clubs, fitness studios and music and dance studios. This solution features scheduling, billing, client management, reporting... Read More
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Pike13 is a cloud-based client management and scheduling software solution that targets health and wellness clubs, fitness studios and music and dance studios. This solution features scheduling, billing, client management, reporting... Read More
 
Transcend logo
 
Transcend is a cloud-based suite of applications from ProSolutions Software that is suitable for spas, salons and resorts of all sizes. It offers modules for client management, appointment booking, inventory tracking, marketing, point... Read More
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Transcend is a cloud-based suite of applications from ProSolutions Software that is suitable for spas, salons and resorts of all sizes. It offers modules for client management, appointment booking, inventory tracking, marketing, point... Read More
 
Salonized logo
 
Salonized is a cloud-based salon management software designed for salons of all sizes. It offers appointment setting, payment management and marketing functionalities within a suite. Salonized features appointment scheduling, which... Read More
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Salonized is a cloud-based salon management software designed for salons of all sizes. It offers appointment setting, payment management and marketing functionalities within a suite. Salonized features appointment scheduling, which... Read More
 
You'reOnTime logo
 
You’reOnTime is a cloud-based spa and salon management solution that helps users manage appointments, marketing and sales operations and online bookings. The solution helps users automate marketing campaigns, email reminders, text... Read More
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You’reOnTime is a cloud-based spa and salon management solution that helps users manage appointments, marketing and sales operations and online bookings. The solution helps users automate marketing campaigns, email reminders, text... Read More
 

Buyer's Guide

by Justin Guinn,
Market Research Associate
Last Updated: March 16, 2018


Salon software helps salon owners and independent styling professionals manage day-to-day business operations. Among other things, the software automates:

  • Appointment booking and scheduling
  • Customer interactions
  • Secure storage of customer data
  • Monitoring inventory usage
  • Appointment confirmations
  • Staff management
  • The creation and delivery of effective marketing campaigns

This guide can help potential buyers find the best salon software for their needs. Here’s what we’ll cover:

What Is Salon Software?
Common Functionality of Salon Software
Benefits of Salon Management Software
What Type of Buyer Are You?
Market Trends to Understand

What Is Salon Software? 

Professionals working in the salon industry are often so occupied with helping customers that, at times, it can be difficult for them to manage multiple customer appointments. This problem is exacerbated during peak hours.

That’s where salon management software can help. A salon management solution helps salon professionals manage their appointments and easily reschedule appointments or take requests for new ones, which can help maximize the efficiency and profitability of their business.

Common Functionality of Salon Management Software

Most salon management software solutions come with some or all of the following capabilities:

Appointment management Enables users to book, reschedule or follow up on appointments on the fly by using an intuitive drag and drop interface. Certain solutions allow users to confirm appointments via SMS text messaging.
Marketing campaigns Allows users to execute SMS or email-based marketing campaigns to help bring customers back to the salon. These campaigns can include promotional packages, membership programs and loyalty cards or gift coupons.
Billing and POS processing Enables users to generate bills and process payments through multiple methods, including cash, debit and credit cards or electronic wallets. The feature also allows customers to redeem gift coupons or services using a POS (point-of-sale) solution.
Reporting Generates reports on customer satisfaction by stylist or service categories, effectiveness of marketing campaigns, tracks staff performance and evaluates revenue trends.
Customer management Allows users to capture useful information about customers that help in supporting marketing campaigns. It includes features such as capturing customer feedback, segmenting and categorizing customers and tracking customer spend.
Staff management Enables business owners to track key employee metrics, such as customer satisfaction and retention, employee availability and employee schedules.

Benefits of Salon Management Software

Salon owners can realize multiple benefits as a result of adopting salon management software, including:

Centralizing customer information. Keeping a track of customer information is vital for salon owners since this data can be used to generate targeted campaigns to increase customer loyalty. Salon management systems offer centralized storage of customer data, including customer contact details, important dates, service history, membership information and loyalty points and gift voucher usage details. This software also allows for the scheduled backup of customer data.

Streamlining appointments. Styling professionals often find it challenging to manage customer appointments during peak hours. Without the right software in place, they can risk double-booking appointments, which can lead to lost customers. Salon management software enables easy appointment scheduling, single-touch rescheduling and the ability to confirm appointments with customers so time isn't wasted.

What Type of Buyer Are You?

Choosing the right salon or spa software depends on the size of the business. Consider the following buyer types:

Small businesses and individual professionals. Small businesses typically operate in individual capacities or as small establishments with five employees or less. For businesses where managing daily appointments is the top priority, a salon management solution that focuses primarily on appointment management will typically suffice. For those businesses with employees that are constantly on the go, a web-based solution may be ideal, particularly one that has a mobile app or is mobile-friendly.

Midsize businesses. As businesses grow in size and volume, it becomes especially important to be able to capture customer data. This data can be analyzed and segmented further to generate targeted marketing campaigns that focus on customer loyalty and retention. An ideal solution for these types of businesses should have the ability to offer customer management and marketing campaign management features, in addition to an appointment scheduling feature.

Large enterprises. Large enterprises require software that help them perform multiple tasks from the same interface. These tasks include tracking inventory, creating work-orders with the vendor to replenish stocks, POS billing and gift card management, employee attendance tracking, trainings management and extensive reporting capabilities. For these types of businesses, a modular salon management solution that gives them the option to pick and choose modules according to their company's needs is an ideal solution .Cloud-based solutions may be preferred because they often have lower maintenance costs than on-premise solutions.

Market Trends to Understand

Booth rental model. Some salon and spa professionals are shifting focus towards a booth rental model, where owners of a salon provide all of the necessary equipment and products, and third-party professionals can pay to rent out a booth in which to conduct their business. These third-party professionals then pay periodic rent to the owners for the use of their premises, typically like a serviced office. The booth rental model offers far-reaching benefits to all the stakeholders in the model’s value chain: It helps booth owners earn regular income without incurring marketing or training expenditures, and styling professionals get to set their own business terms and choose their preferred product line(s) without heavy capital expenditures. The customers eventually benefit by having convenient access to their favorite stylist.

Predictive purchasing. Salon enterprises can capture a good chunk of customer data through software, but most salon management systems do not feature advanced big data analytics capabilities that can predict consumer buyer behavior and help personalize client experience and deals to drive sales. As such, several vendors have started to integrate their salon management systems with analytics tools that study buying behaviors and compare it with larger datasets to predict buying patterns.

 

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