About ScheduleOnce

ScheduleOnce is a cloud-based scheduling solution that helps businesses of various sizes to schedule and manage online interactions with their customers and prospects.

Users can configure booking methods, assign appointments to specific staff members and choose communication channels for appointments. The automatic booking functionality allows customers to schedule meetings which are automatically entered on employee calendars.

ScheduleOnce integrates with various third-party applications such as Salesforce, Infusionsoft, GoToMeeting, WebEx, PayPal and various other applications through Zapier. The solution also offers users APIs for website integration.

Services are offered on a monthly subscription basis that includes support via phone and e...


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Supported Operating System(s):

Web browser (OS agnostic)

67 Reviews of ScheduleOnce

Average User Ratings

Overall

4.51 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(44)

44

4 stars

(17)

17

3 stars

(4)

4

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 67 results

July 2019

Alexander from Triple Agent Digital Media Inc.

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2019

Appointment booking made easy

Pros

I've experimented with a few other scheduling & booking apps. ScheduleOnce by OnceHub stands out as the best & most convenient one for business purposes. Whenever someone wants to schedule a discovery call or consultation with my digital marketing agency, I simply hand them the page to book and I get all the info I need in a flash! It's eliminated communication barriers between myself & my customers & prospects, and has helped me greatly to expedite the marketing help I provide for small business owners and professional consultants. The best part, SO integrates direct with Google Calendar - meaning all we need to do to block off an unavailable time is create an event from our Calendar, which is a huge save for those times I'm not signed into OnceHub.

Cons

SO doesn't easily integrate with Instagram and other social media. If IG had directly supported it as a custom booking option for business profiles, it would be even more of a life-saver for those visiting our business Instagram profile.

Reasons for Choosing ScheduleOnce

SO's features just give us more of what we need from a business standpoint. I liked the free trial so much that I couldn't afford not to sign up for a paid plan.

February 2020

Andrew from Nureva Inc.

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

Amazing features and product but not intuitive UI or customization

ScheduleOnce is solving exactly what we need it to do which is why we continue to use it. I wish tweaks were made to simplify the interface and give the ability to customize more within the tool. This is something that Acuity had that we were more excited about but ScheduleOnce has delivered what we need it to do perfectly for its core functionality.

Pros

ScheduleOnce was one of the few platforms that solved a unique scenario for us. We needed the ability to book a meeting space calendar and multiple sales calendars at a single time. We do demo's of technology products and needed specific rooms booked with a sales person to execute the demo. Other products didn't allow the ability to book the meeting space and individual effectively. The other aspect that I do love is that ScheduleOnce easily connects with Zapier to push the scheduled booking through Zapier into HubSpot CRM via a form submission for a consistent experience for our sales team and ongoing automation within our company. Our sales team actually doesn't have to touch ScheduleOnce and maintains everything within HubSpot for their bookings.

Cons

I don't like that you have to sign out and log in via Google incognito to configure different accounts. Because we are using meeting spaces as a user there is a lot of signing out and signing in to configure the accounts vs. doing it in one space or having meeting spaces different than users. Our scenario is unique but this is a frustrating part when you are trying to configure 5 different accounts to all work together for bookings. These 5 accounts aren't all people. Other aspect I don't like are: -Limited access to customize styling of the calendar booking via CSS or HTML. More flexibility to customize and style with brand fonts, look and feel etc. would be beneficial. -Complex customization of emails and if you do a warning tells you that it might not work in the future if you custom outside of their standards -The UI of ScheduleOnce is complex and although the Knowledge base is robust to solve for almost every scenario it could be much more intuitive for a user. There is a learning curve especially when using various users and meetings spaces together.

Reasons for Choosing ScheduleOnce

We evaluated ScheduleOnce, Acuity Scheduling and Calendly. It came down to ScheduleOnce and Acuity Scheduling (both accomplished our needs, Calendly couldn't book a meeting space and an individual). Our top choice was Acuity but ScheduleOnce met security practices for ISO27001 that Acuity didn't have instantly to provide the documentation. We needed to move forward fast so ScheduleOnce became our pick. We have had no issues with ScheduleOnce but depending on your needs ScheduleOnce, Acuity and Calendly are all great products.

September 2020

Sean from Stf Wealth Management

Company Size: 2-10 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

September 2020

Schedule Once Review

Very pleased with this service. I am glad we have utilized it for our scheduling needs as it has lightend the burden of our support staff to focus on current client servicing.

Pros

I love this service & has streamlined our orginization tremenously! We have pockets of insane business & Schedule once allows our clients to select a time that works best for them, while also allowing us to set the terms of our availabilty.

Cons

There have been a couple minor software snafu's, but even then it was a very quick fix & customer support has been very responsive

August 2020

Richard from Per Stirling Capital Management

Company Size: 11-50 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

August 2020

The customer support is horrible.

While it has made the normal scheduling of appointments easier, because of the difficulty in dealing with problems, and problems do come up, I'm looking for another provider of this service.

Pros

As long as you are just booking a regular appointment, and nothing goes wrong, it works great.

Cons

If you have any problems, or need help in any manner, good luck getting someone on the phone. All they want to do is email and refer you to hours upon hours of videos to watch. So a problem will take you days to get it resolved when it could have been resolved with a 3 minute phone call. I'd gladly pay three times what I'm paying today to have a customer service phone number that went to a department that could help me when I have an issue as opposed to their email system of referring me to videos.

September 2020

Jill from VPS LLC

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

September 2020

Very easy to use

This product has made a difficult job easy. I can offer my customers a wide range of appointment times, in their own time zone (which is often different to mine). The call is automatically set up with GoToMeeting and appears on my calendar. It's easy to cancel and or reschedule meetings.

Pros

This product syncs with GoToMeeting any my Outlook calendar. I can send a link to my customers for them to make an appointment with me, which will appear on my calendar during times that I have pre-selected. It makes scheduling calls at a convenient time easy. I really like the time zones feature.

Cons

Setting up the messages for customers can be tedious. It's not quite as intuitive as I'd like it to be but that doesn't need to be done very often.