About When I Work

When I Work is a cloud-based employee scheduling solution that helps organizations track time and attendance, create and edit employee schedules, add new jobs to the calendar, review timesheets and fill shifts.

When I Work lets users manage schedules and track time on mobile devices using native and browser-based apps. Employees get mobile alerts when their schedules change and can request shift changes or time off using the app. Managers are notified when employees make time-off requests, and they can approve them online. Users can import employee data from spreadsheets or CSV files and help avoid schedule conflicts. Communication methods such as group email services and custom texting are also supported.

When I Work integrates with payroll prov...


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Supported Operating System(s):

Web browser (OS agnostic)

818 Reviews of When I Work

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(511)

511

4 stars

(227)

227

3 stars

(54)

54

2 stars

(15)

15

1 stars

(11)

11

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 818 results

July 2019

Trish from Pet Resort Dallas

Verified Reviewer

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Great software for teams of all sizes

I've been using this software for 5 years, first as an employee then as an employer. Ease of use for both parties is fantastic and it's well worth paying for to save the time. When I change places of business, if I have a choice, I will choose When I Work again and again.

Pros

- Shift templates, makes scheduling a lot easier - The ability to copy and paste any shift, even faster than clicking and choosing - Simple to add and remove employees - App is fairly easy to use - Time clock is awesome, easy to use

Cons

- Looking at the full staff schedule on a particular day can be tedious. - For those making schedules, it's so much easier to do on a computer - In order to have a printed schedule, it downloads the PDF which you then have to print. I wish this printed right off the website.

Reasons for Choosing When I Work

The hourly staff scheduling that comes with Gingr leaves a LOT to be desired and has a lot of catching up to do to even be basically useful.

Response from When I Work

Replied July 2019

Hi Trish, Thank you for taking the time to review When I Work, and your feedback is appreciated! We are always looking for ways to make improvements and appreciate users like you that provide feedback so we can enhance and improve When I Work! Best, Amanda

March 2020

Erin from Born Colorado Brewing

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Scheduling made simple

Overall we have loved using When I Work. It makes scheduling seamless and reduces the amount of time we spend on employee schedules. We also really love the reminders and text alerts as it makes it easy to communicate with our team quickly when things change.

Pros

When I Work is so easy to use, it is simple to add employees, great for creating shift templates and the chat features and shift drop applications make changing the schedule simple for employees. As a manager these features are awesome as they reduce the amount of time that I spend re-working the schedule.

Cons

The only challenge we have faced is that we don't have access to the task list as we don't pay for this version of the application. We would love to try it out to see if it is a good value add for us.

Reasons for Choosing When I Work

We liked how easy it was to use, and how many add ons there are included with the basic account.

Response from When I Work

Replied March 2020

Hi Erin - Thank you so much for taking the time to give us such a lovely review! I'm so happy to hear features we offer like Shift Swaps & Drops and WorkChat have been so useful for you. It's awesome to hear that scheduling has gotten easier as well! We'd be happy to discuss our Tasks feature and see what options are available for you. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Again, thanks so much for this lovely review! Kindly, Adrianne

August 2020

Elexciss from DECIEM

Company Size: 501-1,000 employees

Industry: Cosmetics

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

Functionality

4.0

August 2020

Great and Easy to Use

Overall, it's great. Since we have a rotating weekend and work from home schedule, everyone is able to see very clearly/quickly/easily where everyone is, who is in on what day. We didn't have any tools we were using prior to this, so the fact that we haven't changed it is a testament to it's ease of use.

Pros

It's great to be able to see my department schedule in one place. The ease of adding and removing shifts, the ability to preview or schedule ahead of time before publishing is also incredibly useful as we move into the holiday seasons.

Cons

Since this is shared across multiple retail stores and in-office teams, it found it odd that I couldn't just focus on one department. I don't need visibility to other teams, other staff. I occasionally would get an email about someone's vacation request that had nothing to do with my team.

Response from When I Work

Replied August 2020

Hi Elexciss, Thank you for taking a moment to leave a review. I can understand how being able to view other teams' schedules may not be useful. The Supervisor role is limited to viewing only schedule(s) that they are assigned to and may be helpful access level for your profile. Here is a guide that outlines each access level in greater detail and how to change an access level if you'd like to take a look: https://help.wheniwork.com/articles/user-access-privileges-computer/ Thanks again for the review! Please don't hesitate to reach out to us at https://help.wheniwork.com/submit-a-ticket/ if you have any questions. Best, Anna

April 2019

Laurie from Seamless Moves, Inc.

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

April 2019

Good for specific types of companies; we needed additional functions

This software seems to be developed and used for companies whose locations do not change. I can see why restaurants and small stores would be very happy with this app. However, there is a large market "out here" for companies who send employees to many locations to have an app they can use also (housekeepers, landscapers, moving/packing companies, etc.).

Pros

It has many of the features we needed for scheduling employees. We liked that more than one location can be scheduled for different employees, even sometimes on the same day. When we finally figured out how to use it, the map function was convenient because we go different places nearly every day. We liked that employees could see who was working with them each day.

Cons

There is no ability for employees to decline a shift. For several years, we requested the company add this feature. This turned out to be a deal breaker for us, and we finally went to another software. I also thought it was odd that when a loyal customer of many years left, no one from the company contacted us to find out why. Interestingly, the software we changed to also costs less per month, in spite of the fees they charge us for employees to accept/decline shifts by text message.

Response from When I Work

Replied April 2019

Hi Laurie, Thank you for taking the time to leave us such a thoughtful review. I'm glad to hear that our multiple schedules and job sites features were helpful for you as your scheduled your staff. I'm sorry to hear that you ended up choosing to go with another software; we are always looking for ways to improve When I Work, so I really appreciate your feedback about allowing employees to decline shifts, rather than just confirming them. Thank you again for taking the time to give us this feedback, Laurie! All the best, Briana

September 2020

Shannon from Zocale

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Functionality

5.0

September 2020

When I Work

It is great to use if you do not have may employees. The more employees you have the more it will cost. I loved the time clock feature and that employees can check in remotely. Although a lot of the other features you have to upgrade for. It is not the most user friendly.

Pros

I originally downloaded this as a time clock to track employee hours, it does that and much more. I like that you are able to set an admin so it is difficult for employees to change things.

Cons

It takes time to figure out how to use it and you do not get that much with the free version. If you want more features you will have to pay.

Reasons for Choosing When I Work

The free version gave me what I needed and other products cost money for that.

Response from When I Work

Replied September 2020

Hi Shannon - Thanks for taking some time to share a review with us! I'm happy to hear that our free features help meet your workplace needs and that various access levels have allowed you to manage your team with more accountability! Again, thanks for the review! Kindly, Adrianne