Concord Contract Management Software


Concord is an online contract management solution designed to help companies create new contracts and keep track of existing contracts.

It allows businesses to automate contract management and e-signature processes and is suitable for all types of businesses and industries, ranging from freelancers to multinational corporations.

Concord is designed to manage contract authoring, track approvals, enforce workflows and audit contracts. Users can edit contracts directly through an online interface and legally bind contracts with the system's e-signature functionality.

Concord's workflow management feature helps track multi-step contract approvals and permissions, allowing businesses to make their approvals process all-electronic.

Concord provides integration with various cloud storage platforms, including Salesforce, Google Drive, Box and Dropbox, offering unlimited contract storage in the cloud to the users.

Other features include customizable templates, deadline alerts, change tracking, document versioning, sending bulk notifications and LDAP integration, among others.



78 Reviews of Concord Contract Management

Overall rating

4.40 / 5 stars

Filters:

Showing 1 - 20 of 78 reviews

February 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

February 2019

Bring Concord aboard!

Pros

I honestly can’t imagine life without Concord. I now have several thousand contracts at my fingertips, all easily accessible with a few keystrokes. We compared several contract management platforms and Concord was the clear choice. I would say this to other in-house attorneys: the longer you wait to get Concord, the harder you’ll be kicking yourself when you see how much more efficient and productive it makes your legal department!

Cons

I wish I didn't wait so long to make Concord an essential tool in my daily practice!

October 2016

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Great & Easy to Use Product

My company struggled to find a contract management product that didn't cost thousands of dollars. Concord very nicely meets that criteria and comes with wonderful features. We unfortunately don't utilize all of the features available, but the repository and the reminders are extremely helpful. I also love being able to add comments as notes to myself when I check back in on a contract at some point. Another plus for Concord is the search feature. When dealing with hundreds of contracts sometimes I cannot remember all the names of each vendor. You can add "tags" to your contracts and can search for tags very easily. This makes the process of searching and finding a contract very easy. The ability to have reminders sent to yourself so far in the future is wonderful. I never have to worry about missing a deadline as long as my contracts are uploaded in Concord. Great product that we will continue to use!

August 2016

Andrew from 2pifi

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

August 2016

Concord Review

The software has helped us to reduce the number of errors and the time to draw up a contract. I wish we could automate all of our processes like we have for contract management with Concord!

Pros

The templates with predefined fields to be filled out work great.

Cons

Some formatting issues. Can't print documents from internet explorer without having a very tiny font size (I know it's not your issue but I don't care to explain that to our clients). One other problem is that a contract has to be shared via email before it can be printed and manually executed. I would also like to be able to upload an executed physical copy of an agreement to existing document that is in negotiation (instead of voiding it and uploading it separately).

February 2019

Adam from WALTERS SERVICES INC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2019

Good Product Overall

Overall, I really like the software and I would recommend it to companies who need an easy and efficient way to get their contracts signed by their customers without the headache of using actual paper.

Pros

I appreciate the organization features of this software. It allows you to create templates for various contracts which you can save for multiple uses between multiple customers. It makes signing, organizing, and saving contracts quick and painless.

Cons

It can take a bit to get used to the overall formatting of the software. Overall, it is easy to maneuver through but it does benefit if you are a bit tech savvy.

September 2016

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Terrific! Great value, and great features

So far, this product has been amazing! We needed a way to stay on top of deadlines for renewals and terminations, and found the perfect solution. Being able to set reminders has helped stay on top of these important dates. Another great aspect of the software would be the ability to add Tags to each contract. This enables us to sort and determine how many contracts, and what contracts different areas are currently using.

Pros

Ease of Use
Email Notifications
Value for Money

Cons

There is nothing I would recommend changing

November 2016

Eric from Parley

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Bootstrap to Growth

I'm a fan of ease of use, as a long time SaaS user a product needs to be easy to use right away and i want to be able to get to work quickly. Concord has built just that . When needing to get a contract out quickly and struggling with making the contract sound "legal" enough Concord delivers. Concord has helped me take a 1 man PR agency to a 10 person Agency in 6 months.

Pros

Ease of use, easy to roll out to the team as we grow and we don't need to hold hands to get contracts out

Cons

None, the customer service is second to none

November 2017

Candice from Right Now Media

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2017

User friendly with good functionality

Ease of use and one location to track contract negotiations and records.

Pros

The ability to negotiate and sign contracts online. Managing all aspects of the contracts online and quick access to the software. Have not had any programming issues delaying productivity.

Cons

The need to customize many necessary features specific to our industry. Would like to see more features added that address accounting needs and track comments within the same screen.

February 2019

Jacob from StackPath

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

February 2019

Great for SMB

Pros

It's incredibly easy for us to manage our vendor and independent contractor agreements. Our favorite and most used feature is the automated templates, allowing us to save hours a month in paperwork for all of our independent contractors.

They're also incredibly simple, which, for us is a huge plus.

Cons

- We have over a dozen entities and we wish that we could manage users in one panel, then giving them inherited/overridden permissions by the entity, instead of each and every entity one-by-one.
- The analytics piece is bare bones and could use some TLC.

September 2016

Vishal from First and Franklin LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2016

Great contract management system

After researching all of the major e-contracting products in the market, we concluded that Concord offered the most functionality for the price. In particular, we were seeking a product that allowed us to customize workflows and set up approvals before a contract is sent out. Surprisingly, we were unable to find another system that could do that.

Pros

Ability to customize work flows.

Cons

There is no mobile app and the signature function does not seem to work on mobile phone browsers.

October 2017

Kasie from Victor

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2017

Overall very easy to use & useful. I like that they are constantly improving & adding new features.

Pros

Easy to use and navigate, functional, easy to keep categories organized. Easy to make edits and updates. The Concord team is responsive.

Cons

I wish that there was the option to stack folders. The tags are useful, but ideally I'd like to be able to store contracts in folders AND with tags.

October 2017

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2017

Streamlined our agreements process

We moved from doing all contracts on paper to being 100% digital. It's streamlined our whole contract process incredibly and made it much more organized & efficient.

Pros

It's very easy to track contracts throughout the writing, negotiation, signing, & execution process. The on-boarding process was made very easy, thanks to our Account Manager who walked us through that process and went the extra mile to make sure it was setup perfectly for our needs.

Cons

I wish there were more robust reporting features- such as summarizing financial clauses by month/year and some way to mark them as paid or unpaid. That would be an invaluable tool for our finance/accounting department.

September 2016

Casey from Linden Row Inn

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Convenient

We have been using Concord for contracting purposes and it has made it much more streamlined. The ease of uploading a template and then using that over and over again for our needs with e-signature has expedited the process of our clients signatures. I also love the messaging feature that sends and email to the client so it helps me track what I have sent to them in regards to the status of their contract with us.

Pros

Easy to use, simplifies the process.

Cons

None

September 2016

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

September 2016

Concord Contract Management Review

The Concord contract management platform has become a resource tool used everyday for our company. Internal permissioning and automatic notifications allow for efficient maintenance and monitoring of our contracts and agreements, with a centralized repository for quick and easy referencing. The audit trail, discussion notes, term, and finance sections also add to ongoing dialogue amongst our users. Would definitively recommend the Concord contract management solution.

November 2016

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Somebody finally understands contract workflow

I have tried about half a dozen different "contract signing/management" apps over the past several years. They all work, but there have always been limitations that require clunky workarounds. Concord is the first one I have tried that makes it easy to manage contract changes (and the back and forth required to agree on those changes) and signing both with people inside my organization and outside.

Pros

It has the best workflow management tools to get from first to final draft, to signed.

Cons

It differs from other tools I have tried in that it isn't really designed to add signature fields into the body of your prepared document. That is not really a problem, but it took a little trial and error to figure that out.

August 2016

Andrew from Solaris Foundation

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2016

Simple and Clean Program

Concord was very helpful. Zach contacted me very quickly, within a few hours of completing my Capterra request. Zach found out about our company's needs, and built a demo around those needs (something I wish more of the referred companies did). Zach was also very willing to repeat his demo again when asked to show it to an executive who could not sit in on the original demo. We have only completed our second month with Concord, but we've been very pleased so far. We have not utilized too many of the front-end features, e.g., the drafting and revising functions, although these are pretty nice too (love the draft management feature). We mostly use it for the back end, storing, organizing, and alerts for existing agreements.

Pros

Concord has a very simple, easy to navigate user interface. Didn't take long at all to figure out how things work, and start uploading documents.

Cons

Customer Support. When you get in touch with someone from Concord, they are fantastic, and always help you get your answer. However, its not a set up where there is tech support standing by, and there is no customer service line. So you are limited mostly to email. They still respond quickly, so the only time this could be an issue is if you are in an emergency.

October 2016

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Concord Contracts

Concord has given us a platform to catalogue and manage our numerous business and employment related contracts. It has been beneficial in abstracting terms and running reports.

Pros

Concord has given us a platform to catalogue and manage our numerous business and employment related contracts.

March 2017

Katie from Box Talent Agency

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

March 2017

Got custom fields you need to access? Run away!!

We contracted with Concord over a year ago and have experienced two very disappointing situations: (1) We started working with Concord in April of 2016. We were guaranteed connection to our custom Salesforce fields within 30 days before we signed our contract in June (only out-of-the-box fields are accessible at this time). Once those 30 days passed, we still were not able to connect custom fields and were then 100% gold star guaranteed it would be working by the end of 2017 (note this is still seven months after initial promise). As of March 2017, we are still not able to connect to the custom fields. We have been paying for a severely handicapped service all this time with no offer of account credit, or any sort of response as to when the custom fields will actually be available. On top of that... (2) One of our users that we have been paying for is not able to connect his API key at all to the Concord platform. We have been in contact with their Customer Service department at least a dozen times regarding this and keep getting the same general response that the tech team is "working hard to investigate the issue". To add insult to injury, our last two emails requesting a response have not received any response. It's been over 30 days since they last responded at all. We feel ignored, lied to and very disrespected as a customer. The saddest part is that we really love everything else about the platform! But if it won't connect to the fields we need, or connect to our user at all, it's not valuable and causing productivity issues. Get it together Concord. At least RESPOND to your customers. And if you are going to promise something to a customer to get them to sign a contract, FOLLOW THROUGH.

September 2016

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2016

Very Happy with Concord

Implemented this software several months ago and am so surprised at how user friendly it is. Had a great integration session with a team at Concord. Compared several other Contract Management programs before deciding on Concord and their pricing and features were far superior.

Pros

very user friendly....easy to search for contracts

Cons

sometimes when uploading Word Doc the document needs tweaking....signature lines are out of whack. simple fix though. PDF's are preferable if you only need e-signature, however, you can't edit a PDF so Word doc is needed for redlining.

December 2016

Cody from SupportNinja

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Concord Review

The best experience I think is that it allows me to see what changes are actually happening and to check back what was modified. It is easy to use.Concord allows me to organize our files basically, so I don't have everything dumped into one place. It's easier to see and more organized.

Pros

It's user-Friendly. I can share the documents with the client and I can check on the changes and what was modified. We can track the number of contracts sent out vs. how many were executed.

Cons

So Far so good. I can tell that it was really useful.

September 2016

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2016

Concord has changed the way we manage business deals

Centralizing all agreements in one location has been tremendously helpful to our business. Everyone knows where to look for docs. Negotiations are managed in the platform. We no longer need an additional e-signature service. The efficiencies are amazing.