About Coupa Business Spend Management

Coupa is a cloud-based business spend management solution that helps businesses to manage their budget and spending for business services. Key features include e-procurement, expense management, expense report auditing, real-time benchmarking and internet crowdsourcing.

Coupa's procurement module can be configured for a number of industries that includes apparel, biotechnology, food and beverage and pharmaceuticals. Coupa helps provides businesses executive dashboards and alerts, which provide real-time updates and actionable intelligence to manage spending.

Coupa's iRequest function lets users search the Internet for deals, and automatically add the specific items to requisition. It supports integration with Google Maps and various enterprise resourc...


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Supported Operating System(s):

Web browser (OS agnostic)

48 Reviews of Coupa Business Spend Management

Average User Ratings

Overall

4.12 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(19)

19

4 stars

(24)

24

3 stars

(2)

2

2 stars

(1)

1

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 48 results

July 2018

Anonymous

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2018

The best expense coding system we've ever had!

Pros

It is easy to learn and use! The process for updating and communicating about various transactions is so much simpler than it used to be. It's saved us time by keeping communication between our users and approvers streamlined. The fact that I can just hit "reply" to an email asking me to adjust some coding on a receipt has kept me from digging around in my company directory, figuring out who to call with a question, and getting redirected often. So much faster.

Cons

It can be a little slow to load and the mobile version has often had issues uploading receipt images or giving me access to all the coding breakdowns I need.

December 2019

Sean from Workfront

Company Size: 501-1,000 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

December 2019

Coupa Review

Great software for the end user and supplies but not for the admins.

Pros

It is very easy for the end user and supplier to submit invoices. Suppliers are able to track the invoice process and payments. Helps reduce the time spent communicating with suppliers.

Cons

Making changes are not easy. Adding custom fields and changing approval chains have not been easy to adjust.

May 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

2.0

Functionality

3.0

May 2019

Bolt-On to NetSuite

Our business added it as a bolt-on to NetSuite, and a large selling point was the Sourcing package. Even though we cannot use the Sourcing module as it is, it has benefits of keeping the invoices and POs tied together and integrates well with NetSuite

Pros

The mobile app is very convenient for our PMs in the field that need to review and approve POs and invoices remotely

Cons

the Sourcing module is far to restrictive and cumbersome - it makes it harder for our vendors to submit quotes and there is now way for them to add options/alternatives to what we have asked them to quote

October 2019

David from FlexTrade

Company Size: 501-1,000 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

October 2019

Coupa is the worst software I have ever used

Pros

Absolutely nothing. The software is the least institutive, user friendly I have ever used.

Cons

Regardless of whether I am using expenses, requisitions or invoices, I have never been able to submit or save anything without having to get the finance team to perform magic in the background. The end user typically gets an error message "Please fix the errors below", but there are never any highlighted fields or errors displayed.

December 2018

Nicholas from Software

Company Size: 1,001-5,000 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

4.0

December 2018

Coupa Expenses makes paper receipts obsolete

Pros

So often employees loose paper receipts and just give estimates of their expenses. This creates difficulties for the accounting department that needs to track these expenses and their related taxes accurately. Coupa Expenses allows your employees to take pictures of these expenses as they are incurred so they cannot be lost of forgotten. All of this is delivered with an easy to use Android or Iphone app as well as a full featured web client.

Cons

It sometimes gets tedious filling out the same options on every single expense, these should be caches so they do not need to be selected each time. The web client interface is sometimes a little clumsy.