Form.com Software

4.59 / 5 (22)

Our advisors have recommended this product 1 time in the last 30 days

About Form.com


Form.com is a field service solution that provides tools that aim to optimize the workflow involved in traditional field service operations. Based on a variety of responses, the system triggers events that are situationally appropriate, from automatically creating follow-up tasks to scheduling additional appointments. By establishing an automated workflow, Form.com helps prevent issues or miscommunications, creating a sleek and effective way to track and facilitate field service activities.

The system uses a flexible core technology, with advanced logic and workflow functionality to streamline data-driven processes. Comprehensive reporting capabilities help with data analysis, and its business intelligence (BI) dashboard functionality allows for businesses to compare information from multiple data sets. The system can also create charts to provide a visual element to reporting features.

Form.com also provides a variety of modular plugins that go beyond the system’s core functionality. These plugins include Geo-Location Mapping, barcode scanning, file upload, calculations, sliders and calendars and more. By developing the system on a modular basis, Form.com allows businesses to customize the system without purchasing modules that aren’t necessary.



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Supported Operating System(s):

Windows 7, Windows Vista, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

22 Reviews of Form.com

Average User Ratings

Overall

4.59 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(18)

4 stars

(2)

3 stars

(0)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 22 reviews

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September 2016

Phil from AB Agri

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2016

A product that meets all of our requirements

We spent a long time looking for a product that could capture data online and offline, add logic and validation to the forms, empower our team to build their own questionnaires and also allow us to host the system in our own data centre. We finally found form.com and the implementation was straight forwards and ongoing support has met our requirements as our userbase has grown.

Pros

The system is highly configurable but not complex, so our in-house resource can use the system without the need for IT's involvement.
The software can be accessed on any platform and the system is being constantly improved.

Cons

If anything, the look and feel could do with a refresh, but this is probably due to the flexibility of the system.

February 2019

Maia from Industrial Manufacturing

Company Size: 51-200 employees

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2019

Form.com easy and complicated to use

Pros

Form.com is an application that is very simple and user friendly. Offline mode features are great during emergency cases.

Cons

Application can't be used without tutorial videos(so for the beginners i suggest to thoroughly watch instructional videos before using the app.

June 2017

Ryan from Schreck Financial Group

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

The software have been great! By far has the most customizable features of all its competitors.

Pros

The ability to customize nearly everything. The large database of interactive logic makes the forms your own.

Cons

Initially it was geared more towards just surveys. It has started to evolve to be more robust though.

February 2019

Matt from PetermanDirect

Company Size: 2-10 employees

Review Source


Ease-of-use

3.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

February 2019

Mortgage Field Inspections

There are many situations with mortgage field inspections that require a quick, decisive visit. This app does not seen capable of anything quick. There are occasions where the longer I am in front of a property taking pictures, my personal safety can be put at risk, or my client may have legal issues from violating the stay of Bankruptcy protection. Unfortunately, from my experience and many others in the same industry, this app is too slow for us to be efficient and effective inspectors.

Pros

It is very simplistic and easy to navigate around. That is the only positive I can think of for this app.

Cons

For the android app, on a new Android Pixel XL phone, the app has some issues.

The layout or order of the questions and pictures, mostly pictures, is not organized in a logical order for my industry.

The amount of time that it takes to click "take picture", to loading up the camera within the form.com app and taking a picture,then acknowledging to keep this picture consumes way too much time. The app lags during this process and sometimes will close by itself or the picture just acknowledged does not get added and is lost in the ether.
This app has also lost complete inspections and all photos with no record that they ever existed.

March 2017

Jason from Kimbel Mechanical Systems

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2017

Form.com and Key Survey Is the Best Form and Survey Software I've Ever Used

We utilize Form.com for doing quality control in the construction industry. The ability for us to be able to capture data in real time, out in the field and the type of data we are able to capture - along with the speed of the upload back to our servers - makes Form.com the best Form Software that we have used. We have utilized everything from custom built to large enterprise software for forms - and nothing compares. 1) Quality - 100% the best. 2) Ease of Use - I would say that depending on the complication of your rollout (ours was fairly complicated) that learning how to set the software can take a little bit. But once you know it - you can create dozens of forms that do powerful things like Skip Logic and collect Photos with ease. 3) Features & Functionality - I think that Form.com, especially with their API, has the best features. 4) Customer Support is outstanding - every person I have worked with at World App is world class. 5) Value for Money - I would say that there might be less costly solutions out there - but World Apps willingness to work with you and for the overall value you get - I would put it right at the top. Form.com is an irreplaceable part of our business.

January 2017

Emily from FrohErda

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

Excellent Data Entry Program

I use Form.com for data entry for my business and find it to be a very smooth and efficient program. It's got great plugins and it easy to use; I am not technologically inept but I am also not the most tech savvy person and I find this program to be very user-friendly. It's helpful that you can grant (or deny) access to other employees on the forms. There is an offline mode also, which has been great for my team on certain occasions. You can also attach photos in the forms which is a must for my company. This is a very versatile program that has numerous features and functionality beyond what we use it for. I would highly recommend Form.com to any business or individual that is looking for a good quality data entry program.

Pros

Great customer service, offline mode, grant/deny access to forms, photo input in forms.

Cons

No cons thus far

January 2017

Guy from Sprague Pest Solutions

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

January 2017

Early stages, decently impressed

Above and beyond anything, Form.com has an amazing support team. They are very easy to access (web chat within the program) and are very helpful. The program itself has a large number of features which hurts its ease of use. There are "lots of ways to skin the cat" which is a double edge sword. Many options are great but can get confusing if it's not streamlined. There are elements that the program doesn't do natively but you can find workarounds for it through the use of alternate options. This might feel "hacky" to some, but the flexibility allows for great potential. The systems ability to do electronic signatures is not as robust as I would like, and we often require that a document be sent to someone to sign (similar to Docusign). There are possibilities within this program, but they feel more hacky and I would like a better native way to handle multi-person workflows than this system offers. Data retention is great (unlimited as far as I'm aware). They also provide API use that I have not tested as of yet (but will be using eventually). Overall a solid recommendation, but make sure you get a demo of exactly what you are looking for to make sure that their tool will meet your needs.

Pros

Flexibility and potential for workarounds

Cons

High learning curve for advanced features. Would like to see more flushed out advanced features.

December 2016

Peter from Cyber Data Solutions Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

An effective, intuitive and efficient solution for any and all assessments/questionnaires/etc.

Form.Com offers solutions from simple customer care questionnaires to complex task management. Start with the simple work and move into the complex as your experience with the product increases - it can really be "all things to all people" for any interactive dialogue with customers or suppliers. Strongly recommended!

Pros

Simple, intuitive, scalable; exceptionally well supported

December 2016

Michael from Jack in the Box, Inc.

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Amazing Features and Flexibility

After an extensive RFP for a new survey provider, we landed on Form.com, and have a fantastic experience since. The software is loaded with features and is flexible enough to handle all of our demands. Customer support is very responsive and knowledgeable. Love it!!

Pros

It's so flexible. You can accomplish almost anything you want with this tool.

Cons

I always feel like I need more training so that I can better understand some of the features/capabilities we don't use. That's more of a "me" issue than the software ...

June 2017

Matt from R Taco

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Very user friendly. Very easy to use.

This has created a very easy process for auditing restaurants and maintaining consistency across the markets.

Pros

Ease of use for new users. It is very easy for new users to implement this platform in their restaurants.

Cons

Creating forms can be tough until you get the full training. Although once you get the full training, it is very easy.

February 2017

Alex from All Star Sports Picks

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2017

Value For Money And Technically Advanced

I used this software for a while. It is simple, straightforward, and technically advanced. I started using this on trial and now on a pro side. Scripting automation routines is simple and works both offline and online. It's a good tool and time saver too. The price for this product is just the right. Thanks for a great product.

Pros

Running is smooth and easy to use (both online and offline)

Cons

Wait a while to create a new task

December 2016