eBuyerAssist Software

4.86 / 5 (58)

About eBuyerAssist


eBuyerAssist by Eyvo is a cloud-based procurement solution that caters to businesses across various industry verticals, which helps them to manage their purchasing routines, from requisition to fulfillment.

eBuyerAssist features an integrated, modular procurement tool with applications for supplier management, strategic sourcing, warehouse management and contract management. It also includes modules for approvals, purchase orders, budget control, cost accounting, asset management, inventory management, customer order, invoice matching, vendor portals and vendor risk management.

With vendor risk management, users can audit their vendors and suppliers to ensure regulatory compliance. With eBuyerAssist’s procurement dashboard, users can monitor their organization’s entire purchasing operation, track receipts and verify purchases to ensure visibility. eBuyerAssist also offers a reporting engine that allows users to generate custom reports, spot trends and make business decisions.

Services are offered on a monthly subscription basis that includes support via phone, email and online livechat.



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Supported Operating System(s):

Mac OS, Linux, Web browser (OS agnostic), Windows 10

58 Reviews of eBuyerAssist

Average User Ratings

Overall

4.86 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(50)

4 stars

(8)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 58 reviews

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August 2017

LISA from GOODWIN HOUSE INCORPORATED

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

This software is very user friendly. It was easy to install and implement. It's a huge asset!

Convenient, simple, and easy.

Pros

The software was very easy to install and implement and our IT Director loved the fact that it was cloud based. It has a great budget component that allows us to monitor the budget in real time. The remote app is extremely important because it allows us to assign PO numbers, approve orders, and using our smart devices. I also like the fact that I can monitor the work flow in my office by checking the status of the orders. I also like the fact that I can receive order confirmations from the vendors. The contract repository is great, especially the tickler system. The Management Reporting feature is great. It allows us to summarize our purchases for the managers in real time. The analytics are fantastic, and the built in audit trail is wonderful for our auditors.

Cons

I don't like the fact that system does not integrate with our financial system. It would also be great if we could have templates for RFP's and write contracts from the system. As the Director, I would also like to receive notification when an item changes price.

Response from Eyvo of Eyvo, Inc.

Replied August 2017

Thank you for your review - all your comments have been noted. We wanted to let you know that we do integrate with all financial systems and we would be happy to discuss this with you further plus we would be happy to address/resolve the other points you mentioned. Please do send us an email to kick this process off. Thanks again ! Eyvo Support.

April 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

The reviews are true - Its a great product with a really good support team

Without a doubt this system was made easier for us by the team at Eyvo who helped us with the deployment and closely monitored and supervised our progress. We certainly do not feel alone and that gave us the confidence to expedite the go live date of the system.

Pros

We read most of the reviews that were online on most of the review websites and we agree with what is said. We looked at the market quite carefully for many months before we decided to end up with the Eyvo system but we are very happy with our choice. The product is deep and wide with functionality and the fact that its modular is a big bonus. The integration and the design of the system all flows well. The interface is a little bit more old school than the other systems out there but don't let that fool you as we would rather have functionality and reliability over cartoonish pictures any day.

Cons

Nothing really we feel the company is definitely on track with what they done so far and what We understand that they are planning to do

April 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

This is the one I like the best

Pros

I have used several systems in previous jobs that are supposed to do procurement but they never really understand what our job is as buyers. They always come from accounting perspective and make it very hard for us to get the information that we need when we need it. My personal experience with this system has been very positive I have found all the data that I need when I need it the pricing history previous purchase orders and purchase orders are all very easily accessible. This means negotiating a contract with a new supplier have a lot of information to back up what I'm looking for. I found it easy to use and intuitive I would recommend.

Cons

I have not found anything that really annoys me about it it's just a tool and it seems to do its job pretty good especially when I have compared it to other systems on the market that are either overcomplicated or oversimplified - this one seems to balance correctly.

Response from Eyvo of Eyvo, Inc.

Replied April 2019

Thank you !

March 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Well thought out design with strong features and been very reliable

Pros

Presents the spend information in a very easy to understand manner - all the reports are clear the graphics are clean and the screens are not cluttered. Many of the other systems we looked at were way too overdesigned and far too busy on the screens and it was harder to train on and understand what was going on. We tested three sets of software we liked the Eyvo system the best and we have deployed many users across three different offices over two countries. We use multiple currencies and multiple legal entities with several different approval levels in the system took it all in its stride. It seemed to be the most flexible of the bunch that we looked at.

Cons

Overall we are very happy with the solution and can't think of too much to say negative about it if anything. We look forward to using the system in the future and seeing what else Eyvo have in their product pipeline.

April 2019

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Top shelf customer service very helpful in pre-sales and onboarding process great system & service

We had two divisions in our organisation each doing slightly different things but the end goal is the same so we decided to amalgamate these two separate processes into one by using a good tool that could bend for each division but yet still have one system.

Pros

I was responsible for reviewing for these solutions for our business admittedly none of them are perfect but the one we felt was the most flexible and we could use straight out of the box with the Eyvo system So in the end our management decided to go for it. We have not been disappointed product works as advertised descriptions on the website are accurate more than that the product is very flexible and managed to fit around our business needs.

Cons

None that we can identify - all users seem to be happy with the speed and reliability of the product management is happy with the reporting tools and graphics.

January 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Highly capable, lots of functions, a broad and deep product for Enterprise purchasing

Overall we couldn't be happier and we will be recommending this product to some of our other clients who are in the market for an Enterprise grade system.

Pros

We just completed a deployment of this tool and my impression was that it had a very wide range of tools to assist everyone in the buying chain from Requestor all the way through to Accounts payable. The dissemination and presentation of information was timely and impressive. It has a very low training requirement which meant we could get all our users on boarded very fast. Take up has been good with out user base of over 100 people and the CFO seems happy with the choice.

Cons

Really very little. Even their customer support team and on the ball. We normally find when we buy a product that the vendor is very sales focused and forget about you after you have given them your money - but not these folks.

April 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

A really nice system very useful and awesome customer support

We were trying to improve our audibility and transactional transparency in the business and this process has assisted us in achieving those goals

Pros

The thing that stands out about our use of this product is not just the product itself but also the amazing customer support and pre-sales support we got in the whole buying process of the product. There are many choices out there and we analysed all of them very carefully and we felt that this one had what we were looking for in terms of feature set price good reviews from real customers (which we checked) and first-rate customer support for the deployment.

Cons

The pricing seemed aggressive at first but they adjusted it to fit our budget so we ended up being very happy they are very easy to deal than they definitely go the extra mile to win your business and continue to do so even after you sign the contract

Response from Eyvo of Eyvo, Inc.

Replied April 2019

Thank you !

August 2016

Richard from Unum

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Reliable, easy to use and very flexible to change

We had to deploy a new procurement system with very short lead times - I was tasked with finding, testing and recommending a new product - I looked at 5 and the Mikrofax system stood out both to me and my managers. We liked its ease of deployment, short training requirements and highly flexible methodology. We had some very unusual requirements and the team at Mikrofax really nailed it for us.

Pros

Feature rich
Ease of use
Speed of deployment
Easy to change
Strong workflow
Very strong customer service

Cons

They constantly release new features which is challenging to keep up with for our staff

March 2016

David James from Barwa Bank

Company Size: 201-500 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

March 2016

Comprehensive product, feature rich works well and was simple to deploy

We deployed this system into our bank after reviewing several different eprocurement vendors. We found the Mikrofax eBA system to be the perfect balance of functionality, usability at a fair and affordable price - plus the pre-sales staff were very knowledgeable and knew the correct answers to all our questions - even helping us improve our internal process's. We had onsite training which helped our more hesitant users. Since deployment we have also deployed some additional modules like RFQ and Vendor Portals - our suppliers now feel fully engaged - we would recommend this product.

Pros

Great order approvals process - via email suits us perfectly
Good design, easy to understand
Simple to train on
Technical Support staff are excellent
Cost per user was fair
Have run incident free for over 12 months so far

Cons

On-boarding of our vendors was complex as we didn't have then in a computerized form so they had to be manually entered
Setting up new users needed some additional detailed training to ensure all the access rights were correct
There was minimal documentation when we first started to assist us getting our expense codes worked out but they have since improved the documentation

April 2016

Anonymous

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

April 2016

Great system to grow your purchasing dept with and instill strong buying controls

We did a thorough search of the market place in 2015 and found only 3 vendors that managed to give us the price performance ratio we were looking for. We settled on the eBA system from Mikrofax because they were highly responsive to our needs and wowed us with their excellent sales presentation. Our CFO was sold on the basis of ease of use and the level of tight control the system offered over the buying process. The system has been running for 6 months without any issue and has delivered everything it promised - in fact we have added 50 extra users and 4 optional modules since we initially deployed it. The RFQ module alone is saving us a ton of work we used to do manually. I will be recommending it to other companies that I know.

Pros

Well designed and powerful with good analytics and budget controls
Easy to use with minimal training
Deployed in 7 days !
Kept it sales promises - no bait and switch
Integrates well with other systems due to the Open ODBC platform
Their customer support is very fast - responding literally in minutes

Cons

Its not the prettiest system to look at - the design is very business like - could do with a bit more color but that a personal choice
Reporting tools are powerful but needed a little getting used to
Can be expensive if you want any custom work done but thats fairly typical

March 2019

Ilyse from LettuceB Organic

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Great for non-techie users - very reliable, powerful and easy to use

This is a giant step in the right direction for our company - using a real enterprise grade platform is giving us a lot of credibility with our vendors and the punchout is a massive time saver

Pros

We had no system in place at all and so did a review of the top 15 products here - Eyvo came out on top based on feature set vs price - we really liked the scalability of the product - that it could grow with us. Internal Requisitions with attachments and all the controls it has was a perfect fit for us.

Cons

Nothing yet - we think this is a good fit for our business.