Flexible and Robust all in one solution

Speed, Efficiency, all the other various SaaS benefits.

Pros

There is tremendous flexibility within the platform to change the configuration to meet the ever-changing demands of internal colleagues and external partners. The all in one solution allows a completely integrated approach which significantly speeds up all the related processes and minimises the risk of anything being missed.

Cons

New features have been slow to come to fruition and customer support for non-critical issues is slow.

RetailOps offers something unmatched by any other platform currently available.

Simply put as CTO of a fast-growing retail company we have compared more than a dozen platforms to narrow down to choosing RetailOps as the platform that powers our multi channel retail business - we sell across multiple branded sites and marketplaces (as well as a few brick and mortar locations) and grossed about $25 million in top line sales when we transitioned onto Retailops. I can say that the processes and capabilities of the platform has been a huge contributor to us growing to now just over $95 million in 3 short years. It is not all things to all people but if you're out comparing the Netsuites of the world Retailops is worth a serious look. There is no SaaS platform out there that has the breadth and depth of Retailops' functionality pound-for-pound tailored to the unique challenges of an eCommerce-heavy or multichannel retail business with a big online component. For us it's been transformational from the way we account to purchases (and send POs) to how it's streamlined receiving, not to mention full-blown WMS warehouse management that is leaps and bounds better than our old "Manhattan" set-up that was costly to set up and even more costly to fix. We also have so much data granularity at our fingertips in the Retailops system that reporting has been a real easy on-the-fly type exercise for our finance team. Highly recommended enterprise solution and easy to use and thus fast to adopt for your standard users. Their monthly service includes unlimited users to number of "seats" is never even an issue, which I love.

Great features and integration but customer service needs a little help

Getting products received, listed, and shipped is faster now for us than ever! Our oversells have decreased dramatically as well. The integration with ChannelAdvisor is seamless. The only problem we currently have is with customer service. If we have a bug that isn't urgent it takes forever to get it resolved.

Pros

Integration and operations management

Cons

Customer service

Best thing

We been using Retail Ops for a while and its made it easy to manage orders

Pros

Love how easy it is to check on an order status

Cons

We have issues with cancelling orders from time to time

Solid platform for ecommerce growth

Significant efficiency gains in operations processes. Inventory accuracy to prevent oversolds. Improved granular data reporting. One system to replace 3 previously.

Pros

Product information management, strong inventory management capabilities, powerful data extraction capabilities, scalable and efficient receiving, fulfillment, shipping, and inventory processes. handheld functions.

Cons

Breadth of features takes a little while to fully grasp. Data extraction UI could be simplified. Secondary marketplaces require custom setup

The Sweet Spot for Warehouse and Order Management

Pros

Before discovering Retail Ops we found all other order and management to be laughably rudimentary or outrageously expensive. RO turned out to be the perfect for our growing business. They helped us to eliminate manual processes, organize our warehouse and simplify complexities.

Cons

Third party hardware and software integrations are sometimes limited. For example, we had to buy all new scanners across our organization when we launched.

RetailOps provides a one-stop-shop for all of our e-commerce needs.

Pros

The bulk upload functionality of this platform helps to streamline an otherwise tedious process of uploading inventory. Before RO, the warehouse was an organizational mess and now we are experiencing less inventory and shipping errors.

Cons

The platform can be extremely finnicky. Especially when uploading new inventory CSVs, the errors that come about when the sheet is uploaded to RetailOps. It can also be really glitchy sometimes.

RetailOps helped us streamline many ops processes including product creation, receiving and go-live.

Pros

- We have streamlined our product creation process and reduced the time from product receipt to go-live. - Intergrations - Scalability

Cons

- Customer service takes awhile to respond and get results. - Limited visibility to backend - Reporting needs improvement

Tons of

Pros

User-friendly interface that allows me to navigate quickly between functions. One place to manage customer transactions for multiple channels, product catalog, purchase orders and receiving, inventory adjustments and transfers, data feeds with other systems, and more.

Cons

Reporting tool could use some better documentation to help user identify correct parameters for desired results.