ShipStation Software


 

ShipStation is a multi-carrier, multi-channel shipping solution designed to facilitate the shipping and fulfillment process for online retailers. The solution is cloud-based and key features include label creation, order management, customer information management and discounted shipping rates.

ShipStation automatically retrieves and consolidates order information from over 40 sales channels, applies a preconfigured set of shipping preferences to each order based on specifications, processes and prints customized shipping labels and packing slips and automatically updates each store with shipping status and tracking information.

Management of all customer communication is automated and provides consolidated reporting for immediate viewing. Other functions include prefilled international customs forms, the ability to combine and split orders, user auditing and permissions management. ShipStation also offers integration with Fulfillment by Amazon.

 

ShipStation - Shipment batches
 
  • ShipStation - Shipment batches
    Shipment batches
  • ShipStation - Order details
    Order details
  • ShipStation - Insights
    Insights
Supported Operating System(s):
Web browser (OS agnostic)

564 Reviews of ShipStation

 

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Software Advice Reviews (20)
More Reviews (544)

Showing 1-20 of 20

Abigail from Luna Boutique
Specialty: Apparel
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Shipping Ease

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This site allowed me to make shipping products 10 times easier! I loved how I was given a free 30 day trial as I was unsure about the site initially.

Cons

I do feel like shipping prices are better on paypal and with paypal I do not have to pay a monthly fee.

Review Source
 
 

John Kennedy from Cience
Specialty: Other Nondurable Goods
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

ShipStation Just Solved my Problem!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

ShipStation makes it easy for business owner especially online sellers to work efficiently; not having to focus on their shipping thing.

Pros

This is an all-in-one shipping software. You can basically import, manage and ship your orders with ease. I also love that integration is never an issue!

Cons

It sometimes lags. I think with better interface it can be easily resolved. Other than that, it works totally fantastic!

Review Source
 
 

Suzanne from All Pro Moving
Specialty: 3rd Party Logistics (3PL)
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Love how easy it makes our Order Fulfillment

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Love how we can get all of our customers orders in one spot, it makes our order fulfillment process much easier.

Cons

We haven't had any issues at this point - everything runs great and makes our process so much easier.

Review Source
 
 

Geraldine from Cience
Specialty: 3rd Party Logistics (3PL)
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

ShipStation is a big help to Online Retailers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

ShipStation, integrated with several eCommerce platforms offers a reliable service for both retailers and consumers.

Pros

It automatically updates orders and send emails to customers in no time with complete shipping and tracking information. The rates are also very reasonable.

Cons

Just like any other software, this one has its down time as well. It sometimes duplicates customer accounts.

Review Source
 
 

Terry from Stix
Specialty: Consumer Packaged Goods
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

An absolute staple for any e-commerce business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After trying just about everything else out there, Shipstation is as close to a perfect solution as you'll find. It helped me save over an hour each day, time that I was then able to spend on actually growing my business. It was a stretch to think of anything I didn't like - which speaks volumes about the software.

Pros

Integration with most major platforms and channels - it communicates back and forth between your Shopify, Amazon, eBay, etc. accounts to mark orders shipped and email the customer.
Discounted shipping labels - The subscription pays for itself with how inexpensive the labels are.
Automated tracking emails - create your own template and look the part of other major e-commerce stores.

Cons

Can get a little confusing when dealing with international shipments but their support team is definitely top notch and can help you sort out the issues quickly.

Review Source
 
 

Eric from Order Simplicity
Specialty: Other Nondurable Goods
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Simple straight forward shipping software for small to mid market companies

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Ship station shipping software can easily integrate with popular eCommerce channels. Integration with our home grown order management system was not challenging and work very well. Our systems really complemented each other.

Cons

Ship station couldn’t do the customized level of rules example: If FedEx beats Ups on ground rates Ups upgrades them to 3rd or 2nd day depending on the location free of charge.

Review Source
 
 

ken from salesforce
Specialty: Restaurant Equipment & Supplies
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Easy to use and Great tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great tool to combine shipping and multiple orders and channels of distribution. Setup was easy and importing function worked as expected.

Cons

During peak times the software can be slow. Reliant on market places. Cancelling orders can be difficult to process.

Review Source
 
 

Santosh from Infobahn Softworld
Specialty: High Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Affordable and featured shipping tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

they have made the product very affordable for many companies who would like to do online sales and have too many freight features enabled.

Cons

You need to watch what content is being shipped as most of the dealers do not adhere to the rules and which is actually a good practice. system does not track this.

Review Source
 
 

Sharad from Infobahn Softworld
Specialty: High Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Make your shipping experience wonderful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

the best thing about this is it is easy to set up and implement. It provides lot of easy tracking information.

Cons

It would be perfect to be able to say what products are in each box. Being able to print off packing lists for each box with exactly what's inside would be extremely helpful!

Review Source
 
 

Yoraima from DAL
Specialty: 3rd Party Logistics (3PL)
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Really easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software is easy to use and I love the fact that I can generate tons of shipping labels ( FedEx, UPS, USPS and others ) In bulk. The ease of use of the program is phenomenal. I can also upload orders and styles via CSV in a special format which is awesome!

Cons

The only real issue I have is customer service. It is kind of hard to get in contact with someone when you actually need some live help on issues and questions.

Review Source
 
 

Sarah from Infobahn Softworld
Specialty: High Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Great product for ecommerce sellers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Perfect for shipping and fulfillment across one or many online sales channels. It's easy to use and reasonably priced.

Cons

I occasionally have a problem importing new SKUs and having all the settings updated correctly. Rest is all good.

Review Source
 
 

Savvy from Infobahn Softworld Inc
Specialty: High Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

ShipStation truly makes my shipping very easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The User Interface is good, although there is A LOT in there and so you really need to spend time looking at all areas.

Cons

For some reason, the BAR CODE for the End of the Day Shipments does NOT scan at the USPS offices. I have had to PRINT it out.

Review Source
 
 

Mike from James Publishing
Specialty: Books
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Expansive Shipment Management

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

There's no doubt that ShipStation is built well and has the necessary features to please companies of all sizes. We've found very few problems in our 2-3 years of utilizing the platform and it's the best solution we've found to this point. We would recommend the system to any company looking to expertly manage its shipping operations.

Pros

Our publishing company utilizes ShipStation to handle inventory and shipping management. The system is extremely comprehensive, offering a robust feature set covering orders, shipments, products, customers, and reports. It's easy to set up multiple stores for different aspects of the business in order to keep the silos separate, and alerts draw your eye to the areas that need attention. ShipStation can also be seamlessly integrated with various e-commerce platforms so that orders are ported directly over and into the shipment queue. Once shipped, we enjoy the tracking features that allow our team to check shipment status whenever customers have inquiries. Additionally, there's an insight section that shows how many customers interacted with a their personal tracking pages, how many shipment notifications have gone out in a given time period, and general sales trends.

Cons

The interface isn't the prettiest, but it gets the job done and doesn't suffer from glitches. Occasionally, we have a little bit of trouble locating a specific option because the system has so many features. Perhaps the organization or visibility of some areas could be improved.

Review Source
 
 

Tanner from Brewer's Lantern
Specialty: Apparel
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Highly Recommend ShipStation!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very user friendly and has a lot of features and options. Use it on a daily basis and rarely ever have a problem. If I do, customer service takes care of it very promptly.

Cons

Sometimes I feel like there is too many steps for a certain task. Also, printing from the Zebra requires an extra step - that could be a user error though.

Review Source
 
 

Joe from Its Delish
Specialty: Food & Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Love this!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So far so good. I havent bumped into issue yet. Like I sayd, it really made shipping much easier and the printing labels for various ecommerce sites, a breaze.

Pros

Shipstation made our lives at the shipping dept. so much better. It made the complex part of the business flow and streamlined.

Review Source
 
 

Alexa from Allonsy Creative
Specialty: Apparel
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Shipping Made (Sorta) Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

ShipStation is a great option for shipping large quantities of products. The customer support is usually helpful and tries to get you an answer as quickly as possible. The real selling point of ShipStation for me personally, is the integrations and discount during bulk shipping (especially around the holidays).

Cons

ShipStation is only as reliable as the mail. If any other website is down, like USPS for example, ShipStation also tends to have an error.

Review Source
 
 

shachar from Ship my Deal
Specialty: Other Nondurable Goods
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

i love it, but wish they have a better customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

very happy with the software, hoping to see more integrations.

Pros

easy to use, many reports and integrations. most of it is self-explained. there are many functions to use in order to set a report.

Cons

no phone customer service. sometimes an easy solution will take a while to get answered just because they do not have customer service on phone and sometimes not even on chat.

Review Source
 
 

Patrick from Cleveland Furniture Factory Outlet
Specialty: Furniture / Home Decor
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Excellent software for anyone who ships products!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

ShipStation is a great software for anyone who ships products...especially those who sell through multiple sales channels. It integrates with basically all of the online marketplaces and website platforms as well as software such as Sellbrite that help manage inventory and listings on those channels. The automation rules are awesome for routing orders where they need to go without having to hire someone to process paperwork, and automatically populating info onto shipping labels is great.

Review Source
 
 

alisa from Technology
Specialty: Electronics
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

SS is a user friendly shipping software,but it takes forever to get a response from customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

ShipStation saves my time to print my shipping labels, but the plan price is a little bit too high since I am high volume shipper. I found out Circle.us couple weeks ago on Google and have been using it for a while. It's interface is not very easy to use BUT they offer deep discounted shipping labels. I no longer using my own Fedex and UPS accounts anymore. I save approximately 40% shipping cost by using Circle.us.

Pros

It saves my time to print labels for my amazon and eBay stores. I plan to open my Newegg store and shipstation has that.

Cons

Customer service responses slowly.
Price is high if you are a high volume shipper.
International shipping is not easy to use .

Review Source
 
 

Matthew from Infinity Source Inc.
Specialty: Other Durable Goods
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Excellent Option for those looking to speed up shipping.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you're looking to speed up your shipping service then this is an excellent choice. Prices are reasonable and there are so many integrations it is more than likely that you'll be able to use it with your marketplace. After you set up automated rules and product information, all it really takes is several minutes to get all the labels you need to be printed. Integration with order fulfillment/warehouse management software also allows you to print labels after picking and packing so you can avoid shipping canceled orders.

Pros

-Online Interface
-Tons of integrations with both marketplaces and other business software.
-Can contain product information
-Support for multiple SKU aliases on a single product
-Support for nearly all shipping channels.
-Chat Support
-Automated rules

Cons

While ShipStation does have many functions, there are a lot that still need to be improved upon.
You cannot "delete" products, merely deactivate them.
There is a limit to how much you can customize labels.
When importing products from eBay weight and dimensions not imported, this is particularly annoying when you have many products.

 
 
 
Showing 1-20 of 544

Mike from Burts Bees Baby
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Why use anything else?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Absolutely amazing. It is so easy to use that I was able to easily integrate it across three warehouses plus our corporate headquarters. I had 20 different ecommerce sites across several platforms including Woocommerce, Magento 1, Shopify, Prestashop, Open Cart, Ebay and Amazon Merchant fulfilled. Setting up rules to automate our business was so simple. I can automatically have orders go to the correct warehouses based on rules by skus. We were easily able to customize marketing material for each store on invoices and shipping labels. Love you shipstation.

Pros

Besides everything? The thing I loved the MOST would be how fantastically easily it was to get up and running and integrated with every platform. I looked like a real genius. But it wasn't me, it was the simplicity of the system. Its that easy.

Cons

They had an inventory management portion of the software that I didn't quite understand how to utilize it.

Review Source: Capterra
 


October 2018

October 2018

So much more than just shipping

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

One of the best systems today to manage orders and shipments. A must have for almost any ecommerce business.

Pros

Integrates with almost every marketplace channel. Very fast and reliable system. Allows many functions to manage orders (not just shipping), such as managing returns, leaving feedback, generating sales reports, and inventory management. Support has also been top notch.

Cons

Wish inventory management system was more intuitive and was able to support bundled products/skus.

Review Source: Capterra
 

Audrey Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

SHIPSTATION is improving

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

First I must say there once was a version of Shipstation that was so bad that I had to flush it. They came back last year with a fresher version: more comprehensive and better features. They now seamlessly integrate with Canada Post and have a clearer user interface which makes it easier to use, but still... It is designed to work and integrate with Shopify.

Cons

It is not my favorite Billing and Shipping app. I still find they need to progress on the user interface and ease of navigation to offer a more appealing user interface. Although improved you still wonder who designed the app. But that goes for a plethora of apps on the market! But for Canadian companies it remains a serious competition to Order Cup.

Although designed to work with Shopify I am finding more and more that all the billing and shipping features I need are already well integrated in SHOPIFY itself for the 79$USD/ month
At this point it depends on the shipment volume of your company and your personal preferences. I find that fully integrated apps are now slowly taking over (the salesforce and the likes...) because of the full integration of the CRM (customer relationship management). Wonder who is going to win the billing and shipping app battle...

Review Source: GetApp
 


October 2018

October 2018

Really beats the other options!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the automatic download of orders across many platforms. It saves me so much time. Batch label printing and simple tracking really makes life easy

Cons

The support is a bit lacking. Chat support is only available M-F business hours and only to higher level subscriptions. They do have email support but it can be slow. Setup was a bit tedious and so was the learning curve, but now that i am up and running, It is a game changer for me

Review Source: Capterra
 


October 2018

October 2018

Helps you manage a large volume of orders

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Shipstation helps you manage a large volume of orders across multiple shipping carriers.

Cons

There is a monthly subscription fee for using the software and the USPS rates are a bit higher than Pirate Ship.

Review Source: Capterra
 


October 2018

October 2018

Very versatile platform

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Automation rules are good and there is a great inventory system. I also love being able to bulk upload .csv files, and being able to batch orders.

Cons

I think the biggest con for me is that my company uses a different platform for certain orders, and it would be great if there was a way to connect the info from both, more collaboration.

Review Source: GetApp
 

Aleksei

September 2018

September 2018

We used it in Shopify and everything works perfectly, it looks like a native part of the system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Shipstation is a must, that integrates with your shopping cart and UPS or FedEx accounts. The rules - called "automatisms" - can be easily configured and allow you to connect to Shipstation and by simply typing in the "print" icon, all the necessary delivery notes and shipping labels are created - an extremely simple and incredible time savings.
integrates almost natively with wordpress (woocommerce) and shopify

Cons

Shipstation does not cover all areas, for example in Europe does not offer the service, otherwise it works well and integrates with all services easily and quickly.

Review Source: GetApp
 


September 2018

September 2018

ShipStation Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

What I like most about this software is the prompt and complete technical support services offered. They investigate to find issues in the coding to resolve shipment issues. These issues are normally resolved with one web based conversation.

Cons

What I like least is not being able to adjust an order once it has been downloaded.

Review Source: Capterra
 

Cody from Bio-Medical Instruments
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Get Ship Done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall it is one of the best decision I made. I would be unable to keep up with order flow without it.

I used it every day and it is 10 times better than the program we were using previously (ShipRush)

Pros

This software brings all of our marketplaces together. Magento, Amazon, and we can even import our phone orders via CSV upload.

It has everything you could possibly need to compare different shipping services and save money and time.

Cons

If I had to pick something that I liked the least it would be the search functionality.

Many times I'll have to do an advanced search to find something that won't pop up but should through the general search.

Review Source: Capterra
 

Sagar from Tarkett
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2018

September 2018

Good one stop shipping solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I used this software while I was an intern with a food company, we had ship station available to us which integrates all of our web orders in one stop and provide comparable shipping options between different Shipping partners. It made the work so easy

Cons

Inability to include LTL shipping partners.

Review Source: Capterra
 

Jon from OEL
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Shipstation makes shipping from different channels with different methods easy

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

I've had a great experience with ShipStation. It was easy to connect our stores and other channels and setup our rules. It was also straightforward to train our employees on it. ShipStation has saved us many headaches and a lot of time. We no longer have to ship orders from each channel individually and ship everything from one ShipStation console. We were also able to reduce the number of thermal printers we were using from three down to one. ShipStation is well worth the cost if you are currently shipping from more than one channel or need to setup rules for shipments to follow.

Pros

The best feature of ShipStation is how well it can handle orders from multiple channels (eBay, amazon, website) and ship them without the hassle of going to each channel. It flawlessly imports the orders, creates shipments, verifies addresses, and ships with the preferred method. It also allows you to easily set up rules so you can easily specify how each channel, product, or other various filter is shipped.

Cons

The main feature that I wish this product had is the ability to scan SKU/product ID verification to confirm shipment before shipping. ShipStation does have scan to ship available, where you scan the barcode on the packing slip to bring up the shipment and then ship the item. This is a nice feature, but I would like to to go once step further where you scan the barcode on the packing slip, then you scan the barcode of the SKU/product ID to make sure it was picked properly, then you print the shipping label.

Review Source: Capterra
 

Malcolm from Canopy, Inc.
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Simply the best shipping software for multi-channel sellers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have been using ShipStation for the past 4 years and it's a lifesaver. They make it extremely easy to print large batches of labels and they save us money with discounted USPS rates.

The automation profiles are a huge time saver. Once I ship a product once I can save the details and it will automatically set those same details every time I ship. This makes it, so I can manage hundreds of orders at a time without having to click into each one to set the shipping details.

Cons

There are USPS errors every once in a while when we go to printing labels. However, they are usually resolved quickly.

Review Source: Capterra
 

Jaime from ActionVFX
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Shipstation Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like how easy it is to create shipping labels. It is right at my fingertips!

Cons

I don't like how many tedious things you have to click and unclick to ship internationally.

Review Source: Capterra
 

Carlos from Cuebix
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Shipstation making work simpler

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use to have to make invoices and use many platforms for shipping our products. Since we started using shipstation we have stop using all this platforms and now we only use shipstation to do everything which saves time and money as we been able to use our workforce in a different area

Pros

Overall ease of use and time saving features

Cons

Sometimes you have to connect to computer and printer a few times a day

Review Source: Capterra
 


August 2018

August 2018

Use shipstation in my retail job and it is easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All in one shipping software. I use it most days I work in retail.

Pros

It helps us organize customer information. Collects it and stores it for future use. I like that it collects and keeps the information so when we have repeat customers we can easily populate their information.

Cons

Sometimes it can be a pain to figure shipping cost of not standard size items. Other than that, it is pretty easy to use.

Review Source: Capterra
 

Venugopal from Max Life Insurance Company Limited
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

August 2018

August 2018

Good software for the price and never disappointed me.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I love using this application because I can easily manage all the shipping, along with customer service via my website without much time consumption. Creating orders is just a cakewalk, and we can easily place orders for later shipments and place certain orders on hold according to our priorities. The interface is very intuitive and user-friendly. We can easily handle huge volumes of shipping orders, print labels and the best aspect of this application is its customer service. You get personalized and highly responsive customer service based on your business. We can import orders from multiple platforms and we get to use a great variety of templates. It enables easy and free real tracking of all our shipments.

Cons

A lot of bugs are encountered in the Android version. I found it a bit complicated to switch between multiple accounts. Even though you don’t encounter many glitches, the interface requires a lot of updating. Adding multiple shipments to a single order is a pain! The international shipments are quite complicated.

Review Source: GetApp
 


August 2018

August 2018

Great shipping solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Had no problems weighing printing postage and it integrated with website easily

Cons

Nothing, everything was great and our only issues with shipping were outside of the software.

Review Source: Capterra
 

Jameli from Fit Small Business
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Shipping made easy and more convenient!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It is a hassle-free tool that lets you manage international shipping. It is ideal for online sellers who don't have time to personally go to the post office.

Cons

There are system errors which were temporary and resolved immediately. I would also like to see more customization features

Review Source: GetApp
 

Erin from Self Employed
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Shipstation is great for small businesses!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent customer service. We pay for enterprise support and the chat team has helped us on so many occasions.

Pros

Shipstation helped our small business in many ways. The process of integrating your marketplaces is straightforward and simple. The native integrations offered are quite extensive, and we did quite lengthy research to pick and fulfillment software that integrated with the most marketplaces possible. The value for the cost is totally worth the investment, and the customization of carriers, labels, automation rules, notification emails truly makes this a great product.

Cons

You can only integrate one Amazon EU account, not all countries. So for example, you can integrate amazon.uk, but not amazon.it or amazon.de. There are still some marketplaces that do not offer a native integration with Shipstation. I wish reporting "insights" were more extensive.

Review Source: Capterra
 

Anil from India Yamaha Motor Pvt. Ltd.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

Making shipments is easier with ShipStation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This one lets you recognize goods that are returned and those which are new, efficiently. Their rules are within most business limits and are really friendly. Their filters are a great shot and often enhance your platform. They are user-friendly and worth the money. Customer service is quite vibrant.

Cons

It is quite a complex one if yours is a big business lot. Flexibility is one issue. Mistakes made between placement and delivery of offers can create havoc, especially if more than 1000 shipments are made per day. There is no option for one to edit the manual orders. The process has to be started once again after its deletion. No detail is provided over choices of shipments with lower costs. Paypal cannot be used. No offline version for the system.

Review Source: GetApp
 
 
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