ShipWorks Software

4.31 / 5 (26)

About ShipWorks


ShipWorks is an on-premise shipping software for e-commerce companies, online retailers and warehouses of all sizes. Key features include import-shipping information, print labels, automated tasks and scheduling, workforce management and reporting. It is compatible with Windows XP and newer Windows operating systems.

With ShipWorks, users can automate tasks such as printing invoices, updating shipping details and sending emails. Users can also compare and negotiate prices from different carriers and services for each package. Built-in documentation helps users generate required forms with shipping information for international shipping.

ShipWorks is compatible with multiple online marketplaces and shopping carts including Amazon, eBay, BigCommerce and Magento. It allows users to manage and ship orders for multiple sales channels from a centralized interface. Users can print labels for shipping carriers including FedEx, USPS, UPS, DHL, OnTrac and more.

ShipWorks accounts come with phone, email and online support. Users also have access to an online knowledge base, forums, webinars and video tutorials.



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Supported Operating System(s):

Windows XP, Windows 8, Windows 10

26 Reviews of ShipWorks

Average User Ratings

Overall

4.31 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(18)

4 stars

(3)

3 stars

(2)

2 stars

(1)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 26 reviews

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July 2016

Sidney from Flip It North

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2016

The one program that makes my business succeed

I was looking for a product like this, and tried shipworks after several competitors. They sat with me on the phone to get it set up, and literally after that ten minute call, its been saving me five to six hours a day in shipping and organization time. Shipworks is the single most valuable piece of software in my online sales, and is flexible enough to expand as my business grows to other platforms. The support when there is an issue is amazing, they are easy to talk to and immediately fix problems, which is a must with mission critical software. I have now shipped over 10,000 packages with shipworks and am a huge fan. If you're looking to simplify your life and improve your shipping process, get this software, its a game changer.

Pros

It just works. It organizes your data from different sources, allows for varied analysis, and has many built in features that save a lot of time and money. I use this to leave feedback, print and schedule orders, email customers before I ship, check when orders were sent out, leave notes when there are problems, and a million other things. The best thing about shipworks is the amazing support, when something goes wrong, they fix it in minutes to keep you up and running.

Cons

I wish there would be WYSIWYG editing for templates instead of complex XML, support for Canada Post commercial accounts, the ability to print indicia for shipping on demand, the ability to update tracking after a label has been printed, more customer and order analysis tools, Canadian address validation,. I would also like to see very cheap or free new channel addons for very low volume channels, so we can try new ecommerce platforms without committing to the minimum package per month.

June 2017

Robin from BillyTheTree, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

June 2017

Great time-saver, can be a little tricky to set up, but well worth it!

Faster shipping, fewer errors in shipping, integration with needed OMS systems.

Pros

The time-saving features in this great software are the best I've come across in a shipping software, bar none.

The ability to bulk ship multiple orders simultaneously can also be a lifesaver, depending on your setup.

The integration with just about any API or FTP capable system also means that this is very flexible.

Cons

There are occasional bugs that can be frustrating and apparently difficult for ShipWorks to squash, given that everyone has differing systems, printers, etc. The great news is that they do eventually fix the bugs -- just last month, they finally fixed a printing issue that had been given us headaches for quite some time.

Lastly, it can be tricky to get this set up initially, but their customer support is generally quite good.

April 2018

Ray from The Lenci Group

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Reliable, professional CS and a robust tool

Pros

The flexibility and customization is everything an ecommerce firm needs. From managing our backorder to sending vital vommunications, Shipworks probably does a lot more than what we currently use it for. I love it!

Cons

Not being a cloud based system really stinks. It makes having employees in multiple locations, to work in the same data very difficult. It actually prevents us from scaling our business because if we could have more users see and utilize the same database in various locations in the US we could employ more people and designate specific tasks to streamline fulfillment and customer service.

November 2017

Karen from Bubbles Bodywear

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Been using for 14 years

I am a big fan of the way this company is run. I've never been let down by their service or their technology.

Pros

Very fast processing orders because software does not run in the cloud. Highly customizable and intuitive interface. They are always upgrading to add features and integrations. Service has always been great - no unqualified tech sending you in circles to fix a problem. I've only spoken with well-trained techs.

Cons

Database backups are important as this software does not run in the cloud. When not running in a server environment, would love an easier method for upgrading (all at once vs each workstation individually).

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

We use ShipWorks Every Day!

We are able to ship hundreds of orders a day quickly and accurately. It automatically updates our online web store with shipping information and changes the order status to completed. It's great!

Pros

This software is easy to use. I am able to create filters on the fly that enables us to display only certain data when we need to see only certain data. Customer support always answers the phone and is ready and able to give us help and direction whenever it is needed.

Cons

I am not familiar with the forms coding. I would like more on-line help so I can manipulate some of the existing forms, adding features and fields where I need them.

February 2018

Kathleen from Total Sports LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2018

Great Shipping Program

Ease of use.

Pros

ShipWorks was very easy to use and it worked great with all carriers you could see ship time for each carrier before you printed the shipping label and their invoices were well laid out. You could have more than one user and you could see what user printed what shipping label. This program is great for beginners too because it's so easy to use and understand.

Cons

Didn't care for the fact that you couldn't make your own invoice from scratch without contacting them and having them do it for a fee. When we used ShipWorks they didn't give you free insurance like the program we use now on USPS Priority Packages and they didn't give the best discount for rates on USPS shipping.

April 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

ShipWorks will Streamline your Shipping and Lower Costs!

Customer service is great. They will help you with all your needs, and even help you customize and establish shipping rules!

Pros

Highly customizable software, with the ability to add multiple shipping companies, templates, preferences, etc. You will go from a clunky and time-consuming shipping method, to saving lots of time AND money with your newly-found efficiency.

Cons

The only con would be the learning curve. It takes a little while to familiarize yourself with all the options and power ShipWorks has to offer.

November 2017

Theresa from DATAQ Instruments

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

We have been using Shipworks for almost 10 years and we love the software!

Easy shipping for all of our orders.

Pros

Shipworks makes our UPS and USPS shipping fast and easy. The best feature is the ability to create custom templates and then automate actions to email the customers with tracking information and order status, etc.

Cons

I honestly do not have a lot of complaints about the software. One feature that they used to have that we miss is the ability to select a bunch of orders and the dollar amount would show at the bottom.

October 2017

Mary from California Cedar Products Company

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Great Software

We have been able to keep up with all of our shipping demands. Without ShipWorks, I don't think we could successfully ship out our daily orders.

Pros

I use ShipWorks every day to ship our online orders. The software functionality is awesome. We are able to ship our orders quickly and easily.

Cons

The only complaint I have with ShipWorks is that I am not familiar with the coding needed to customize forms and Actions better.

October 2017

Larry from Hunt N Stuff

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Mr

It handles all your shipping needs

Pros

It does it all with simply to use templates and if you ever have a problem support just takes control of your computer and fixes no questions asked.

Cons

When stamps.com bought them the order number dropped off the envelope label. they said they were working on getting it back on but it has been years now and still not order number on the envelope label

June 2016

Anthony from Niji Entertainmnet Group, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2016

Game changer!

We have been using ShipWorks now for a few years. We manage multiple web-stores and thousands of customers. ShipWorks made it possible for us to lower our total processing time per order to just seconds. Reliable and easy to use, by