About Chatbox

Chatbox is a cloud-based messaging platform designed for businesses of all sizes. It enables users to manage SMS, Facebook Messenger and live chat communication channels.

Chatbox offers integration with different customer relationship management (CRM) solutions such as Salesforce and Oracle Service Cloud, which allows users to connect with their customers and prospects from within the solution itself. Users can also personalize messages using customer data such as name, age and address fields in the message.

Chatbox features phone assist, which allows users to request information from the customers using SMS and provides agents with customers’ information at the start of the call. Users can also create and send quotes and follow-up with their cu...


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Supported Operating System(s):

Web browser (OS agnostic)

8 Reviews of Chatbox

Average User Ratings

Overall

4.00 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(5)

5

4 stars

(1)

1

3 stars

(0)

0

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 8 of 8 results

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April 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Incredible Product that Helped Us Grow

Pros

Chatbox was easy to use, and more importantly, easy for our users to interact with

Cons

It took us some time to fully understand what it is capable of

September 2019

Claire from General Assembly

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

September 2019

Useful Product, Responsive team

There were some issues with the rollout of CB2, but I was able to work with the team to resolve those issues-- they were responsive, communicative, and made a serious effort to better understand our uses of the product to improve service going forward. The Chatbox team is very easy to work with, and responsive to any concerns or issues we may encounter with the product.

Pros

The product is great for our CRM and outreach- texting potential students allows us to reach them in a way that is probably the most accessible today. It allows us to coordinate with students to book calls, find out what info they need, or quickly recognize a lack of interest. The primary features are easy to use and straightforward.

Cons

When it comes to admin usage and deeper features of the software, it's not as easy to navigate. Sometimes glitches prevent us from responding to leads in a timely manner, if at all (though this is rare). Making it easier for admins to add and edit macros from the inbox view would be really helpful, and it's also a little too easy to accidentally delete a macro.

Response from Chatbox

Replied September 2019

Hi Claire, We truly appreciate your review! Thank you for being such an engaged customer! Your feedback on what we can do to improve is invaluable. Thank you for putting your trust in us!

January 2019

Kim from General Assembly

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

1.0

Functionality

4.0

January 2019

Too spotty of service to rely on

Pros

Chatbox makes it easy to text customers directly from salesforce, and keeps a record of SMS conversations on the salesforce file. It's as easy to keep texting records as it is to keep email records with Chatbox.

Cons

Our team constantly experience service outages/downtimes during peak hours of operation. When trying to send a text, it's almost a 50/50 shot that it will go through. The integration is not set up to work will with large sales teams.

Response from Chatbox

Replied September 2019

Hi Kim, we appreciate the honest feedback on your experience with Chatbox. Uptime is one of our highest priorities, and we'll do our best to win back your trust. Please reach back out to your account team anytime that you want to discuss your experience further

July 2017

George from General Assembly

Verified Reviewer

Company Size: 201-500 employees

Industry: E-Learning

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Extremely flexible company with a great product.

We have seen close rates jump up around 20%-30% on individuals who had received SMS messages vs those that did not. In addition to those tangible benefits, the software is easiest enough to use that our internal users really enjoy having this tool at their disposal.

Pros

Chatbox is an incredibly lightweight yet powerful tool. It was incredibly easy to work with the team to setup text messaging within our Salesforce CRM. The biggest pro for me is how flexible Chatbox is with building and implementing our product. We had a few but very specific requests on how the service needed to connect with Salesforce and Chatbox was VERY receptive to these asks and built out our needs accordingly. Beyond this, as we worked to roll out some automated texting from our Salesforce application they responded to feedback and changes we had requested and worked quickly to implement. Very impressive.

Cons

Not many to mention but the only additional ask I would have would be for a better message template system which is something I believe Chatbox is already working on.

Response from Chatbox

Replied July 2017

Thank you for your feedback George! It's been great working with the General Assembly team to enable SMS and we look forward to getting additional features rolled out for the team soon.

September 2019

Tom from Coast Group

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Executive

I love the support team

Pros

Ease-of-use and functionality were by far most appealing

Cons

None that jumped right out at me. The product works very well.

Response from Chatbox

Replied September 2019

Tom, it's reviews like this one that inspire us to keep innovating and making the product better. Thank you for putting your trust in us!

April 2018

Brian from Level2

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Chatbox saves me time.

Pros

I use Chatbox mostly for the Bot interaction with potential customers. I can set up the questions the Bot will ask and get notified when its time to take over.

Cons

Like anything else setting everything up at the beginning is time consuming and can get frustrating but well worth it.

January 2020

Steve from Pablow Inc.

Verified Reviewer

Company Size: 2-10 employees

Industry: Insurance

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Simplified user engagement and increase ROI within a very short time period!

The Chatbox team from[SENSITIVE CONTENT HIDDEN] make the process so seamless and very professional.

Pros

That fact the the Chatbot software is so agile the time to market was drastically reduced from months to literally a few days. [SENSITIVE CONTENT HIDDEN]

Cons

No issues with the software, other than I wish I had found these guys earlier!

Reasons for Choosing Chatbox

The time to market with Chatbox was the main reason we went with them, given other providers didn't seem to have such a "Drag and Drop" setup.

Response from Chatbox

Replied January 2020

Hi Steve, it's reviews like this one that inspire us to keep innovating and making the product better. Thank you for putting your trust in us!

January 2019

John from Zillow Group

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

3.0

Customer support

2.0

Functionality

1.0

January 2019

Consistent Errors, Bad Choice

I would NOT recommend Chatbox if your business relies on texting.

Pros

It's convenient to be able to text from Salesforce.

Cons

It ceases to function almost daily, there are constant errors and missed texts. They are never available for support.