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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.63 / 5 (98)

Ease-of-Use

4.5 / 5

Value for Money

4.5 / 5

Customer Support

4.5 / 5

Functionality

4.0 / 5

Last Review Written

December 5, 2019

Pros/Cons

  • Pros

  • Easy to setup. I like the Slack integration. It really unites the company around the customer. I also like the email experience too.

  • The analytics. Really love the dashboard. We use it to show the team a daily glimpse of their performance and it looks really great. Easy to setup and understand.

  • Cons

  • scoring system can be a bit fluid until a large number has gone through. But it still highlights any issues.

  • As an account manager, i am only interested in a few accounts and their responses. I would like to be able to select multiple accounts at a time and only see them.

Pricing

Pricing Range

Product Demo & Screenshots

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Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Operating Systems

Windows

Mac

Linux