Desk.com vs SurveyMethods

Desk.com has 507 reviews and a rating of 4.37 / 5 vs SurveyMethods which has 51 reviews and a rating of 4.94 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.37 / 5 (507)

4.94 / 5 (51)

Ease-of-Use

4.0 / 5

5.0 / 5

Value for Money

4.0 / 5

5.0 / 5

Customer Support

4.0 / 5

5.0 / 5

Functionality

4.5 / 5

5.0 / 5

Last Review Written

November 30, 2020

January 14, 2021

Pros/Cons

  • Pros

  • Very powerful tool, and very robust program. The amount of detail it can track is amazing! Quick to access the info that you want.

  • good program. easy to use and great use to solve problems and make amazing sales.

  • Cons

  • While having everything in the cloud is awesome, having internet issues at work or network throttling can make developing frustrating at times.

  • The only con is that it takes time to set-up correctly but will allow you to scale and grow.

  • Pros

  • This product works similarly to most of the survey products. Its less expensive and it has excellent service. There are people you can reach to address issues.

  • Extremely user-friendly survey tool. Good value. We switched from SurveyMonkey due to cost and were able to build and launch our surveys in a few minutes.

  • Cons

  • Interface is a little dated but it does everything we need it to do.

  • None. I experienced an issue but the customer service was top notch and address the issue and we had a resolution immediately

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A

FrontRunners

2020

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A

N/A

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux