





SoGoSurvey Reports






Supported Operating System(s):
Web browser (OS agnostic)About SoGoSurvey
The world's top companies use SoGoSurvey to gather game-changing business intelligence through its Customer Experience, Employee Experience, Survey and Assessment platforms.
SoGoSurvey's Employee Experience (EX) platform helps you collect, analyze, and leverage employee data to transform your workplace, attract better applicants, and improve staff retention. This employee engagement software provides a space for honest feedback and an exchange of ideas. Leadership can leverage the platform to connect with employees through engaging, attractive surveys, quizzes and assessments that attract high quality engagement.
SoGoSurvey Customer Experience (CX) is a comprehensive system for understanding your customers to drive return on investment. From sig...
SoGoSurvey Reports
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
July 2018
Mavares from Universidad Nacional Experimental Politécnica 'Antonio José de Sucre'
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
July 2018
A good survey represents a clear business idea
Save time and effort with the best results in your business
Pros
The social sciences, as well as the disciplines related to trade and finance, build their research, results and conclusions using the different types of surveys. The SoGoSurvey platform offers a wide range of templates with their respective questions with a suitable format for the surveys, as well as the most common questions and answers, and the best thing is that it offers personalized design options, which allows you to distribute your surveys by different media. Then, complement your research with the reports module, which will allow you to analyze the data quickly and in real time through the reports module which can generate results in graphics, or if you wish, in diagrams of high professional level , which can be adjusted to your needs and requirements.
Cons
Every good system, in any field, must be checked according to the real needs of the organizations, since, although there is a "basic" version of this system, which is free, it is important to evaluate if it is possible to cover all of them. and each of the corporate needs. In general, these versions are very limited, so it is advisable to contact the support staff, who are always attentive to your requirements.
December 2019
Cindy from Syracuse City Arts Council
Company Size: 51-200 employees
Industry: Performing Arts
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
User Friendly Software and Responsive Company
SoGoSurvey has exceptional customer service!!! This is the biggest reason I would choose to use SoGoSurvey. I LOVE the ease of building surveys, saving questions to use later, copying surveys to use again with minor edits, testing surveys, and looking at survey results. With the free non-profit upgrade we are able to get all the survey results we need to help our organization improve and meet the needs of our community. Downloading survey results is easy and the format of the results makes it easy to evaluate our results. Having used this survey company for a little more than a year, currently I have no reason to look for another survey company to use.
Pros
Being able to save questions in a question bank, copy surveys to re-use after editing, and reviewing the survey before sending are wonderful features. I can send test surveys to others for review as well. Free upgrade for non-profit does increases our survey limit so we don't worry about losing survey results because we reached our limit. Customer service is the best with responses almost the minute you ask for help!!! This is huge for me! I hate waiting day(s) to get answers to solve problems I may encounter. I haven't had very many problems with SoGoSurvey, so I don't contact them often, but the few times I have, they have always responded promptly. We can download all the results we need, no need to print it all up in order to share with members of our organization.
Cons
Getting a QR code was not as intuitive as SurveyMonkey, but their customer service easily bypassed this problem. The benefits of SoGoSurvey heavily outweigh the few things I liked slightly better about SurveyMonkey. The first year we applied for the free upgrade we needed to provide a review of their product. Because we had not used them before this was a problem, but the company was willing to work with us on this so that we could provide an honest review.
Reasons for Choosing SoGoSurvey
SoGoSurvey offered the best options with their free non-profit upgrade and their customer service was rated as exceptional with almost a 'no wait' responsiveness rate to customer questions and problems. No reason not to try them first. I have not regretted the choice.
Reasons for Switching to SoGoSurvey
We needed to collect more surveys than SurveyMonkey allowed with their free account. SoGoSurvey Monkey had great reviews and with their free non-profit upgrade SoGoSurvey met our needs. After switching, I have appreciated many other features we didn't previously have as well.
Response from SoGoSurvey Enterprise
Replied January 2020
Cindy, thank you for such a thorough review! We are so happy to support non-profits like yours. I have passed along your accolades to our support team. I know they will be very appreciative! :)
January 2021
Luz from El Desafio Foundation
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
January 2021
Our M&E Experience
El Desafio is an Argentinian non profit- focused on fighting poverty from its root. Showing the impact that our work have on the youth that we serve is what allows us to get more donors and continue our work. SoGo Survey is an amazing platform that serve all of our needs with great customer support, and super easy to use. It definitely makes our work simpler , help us to make smart decisions and allows us to focus on the important stuff.
Pros
Ease of use, designs possibilities, integration with other platforms
Cons
For the use that we give, it's perfect.
Reasons for Switching to SoGoSurvey
Customization options
January 2019
Anonymous
Company Size: 5,001-10,000 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Customer support
4.0
Functionality
3.0
January 2019
Online survey tool that relies on most other competitors for it's product features
Good for use, heavy on pockets!
Pros
Customer support is the main thing that I can talk about this survey software. There are a bunch of people who constantly reply to our queries and issues, and get them fixed at high priorities when required. The overall user interface is decent, although, it cannot be compared to the other brands. It provides a wide variety of functionalities and tools and thus seems really great as and overall application. (All under one roof). However, this sometimes looks densely populated when you are looking for one specific function and you have a lot of ways to do the same thing. Creating and distributing surveys is the most basic part, but the reporting features makes the application really stand out!
Cons
It copies a lot of other survey tools and tries to replicate their premium functionalities. The product management team seems to be pretty ordinary with their thinking and cannot go out of the box to widen the scopes of this application. The tools are way too expensive and no comments on how their overall performance or scalability measures are!
November 2020
Katie from U of Colorado Boulder
Company Size: 10,000+ employees
Industry: Market Research
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
November 2020
Free Trial Review
Very pleased with the product in a free trial. Many desirable features are in the various paid tiers.
Pros
Easy to add survey questions, rearrange, create pages. Was able to quickly export data. Clear on navigation within projects. I liked the test survey option.
Cons
I would have preferred more template demographic questions or fields. Navigating between projects was a little confusing. Not all changes after test survey made it to the visual report but was available in data export.
Reasons for Choosing SoGoSurvey
Review indicated that SoGoSurvey had most features in free option and SurveyMonkey didn't export data for a free version. Google Forms only exports to Google sheets. I needed quick export to csv. The student license was very desirable as my immediate use cases are for school projects.
Response from SoGoSurvey Enterprise
Replied January 2021
Thank you, Katie. We hope to see you back when you are ready to conduct your your next market research project!