About SurveySparrow

SurveySparrow is a cloud-based survey solution. Key features include recurring surveys, audience management, analytics, customization and embedded surveys.

SurveySparrow allows managers to create surveys with the help of configurable built-in templates. Managers can personalize the surveys using various types of display logic such as branching. Additionally, surveys can be set up so that users can leave comments after each response.

Surveys can be distributed over multiple channels including email and social media platforms. These surveys can be personalized with unique links for each respondent, which allows users to track responses. The reporting module allows users to analyze survey performance by downloading responses in Excel or CSV formats. Surv...


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Supported Operating System(s):

Web browser (OS agnostic)

41 Reviews of SurveySparrow

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(26)

26

4 stars

(10)

10

3 stars

(4)

4

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 41 results

July 2020

Adithya from Magikle.com

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Pretty easy and cool way to build conversational forms and surveys

It has been great experience with the product, setup and also sharing it through links and embed.

Pros

There are a limited number of players who offers a huge set of features that help you build amazing surveys and forms in a conversational interface, SurveySparrow is one of them. Been seeing them and using their product since the beginning and I must say they have come a long way.

Cons

To be frank, I haven't noticed any as the support is always reachable. They are just a ping away in case something doesn't seem to work for you.

December 2019

Everly from Nuvitta

Company Size: 2-10 employees

Industry: Information Technology and Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Excellent software and alternative to Typeform!

Excellent service and fast support!

Pros

I love that the software is flexible and not too expensive. Support are great and helped resolve my clients issues fast! My clients and their clients love this software. The best resolution to typeform issues!

Cons

There were a few issues at first with partial submissions and submissions still being submitted without consent but the team resolves those issues fast, no other company was as customer centric as surveysparrow.

Reasons for Choosing SurveySparrow

No other software was interactive or functional

January 2020

Saurabh from GattiHR

Company Size: 11-50 employees

Industry: Human Resources

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

January 2020

Missing key features!

It has been a roller coaster ride. There are high points of using them and lot of cons. They seem to lack the maturity required for handing huge workloads. My recommendation to others would be to clearly review the product and understand email limits etc before selecting them. If you are looking for email based surveying capability then stay away.

Pros

1. Chat based survey capability 2. Open integration 3. SMS Text capability

Cons

1. Poor chat (only) customer support. Takes hours to get a small thing done. 2. Lack of email marketing features. There is no way to send reminders easily or even segment audiences. 3. Lot of dependence on developers, which is a huge time suck. 4. Doesn't allow you to handle bulk loads such as deleting or copying an audience list. 5. Webhooks have trouble connecting to AWS public gateway.

December 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2019

SurveySparrow - A simple and easy way to make surveys

I am solving getting customer feedback in a simple and easy way without making it a big task for them to complete or be put off by the complexity. So far I have had good response as customers dont seem to mind the surveys and they work well on a mobile.

Pros

The free trial of the Enterprise was an excellent idea to make sure you can see all the options, it was very simple to use and a lot of templates to get you started. There are a lot of addons which would be very useful when connecting to others online services.

Cons

It could do with a few more customizations and add ins for the program I use on a daily basis but it still works well and some of the buttons are not logical.

Reasons for Choosing SurveySparrow

It worked better on a mobile, it works with Zapier and the free trial without the hassle of entering your payment details was a good plus point.

February 2020

Mark from Huf Consultancy

Verified Reviewer

Company Size: 2-10 employees

Industry: Management Consulting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Fly Like A Bird, Survey Like A Sparrow!

The way SurveySparrow can handle input from visitors via chat is a tremendous help. People tend not to fill in surveys when just linked to a more static "normal" survey. But with the survey integrated into their chat application, we see more people responding. Meaning we are able to gather more valuable data than before. We made some adjustments to the website as we learned that some parts of our navigation was not that simple, according to our visitors feedback. That is a clear benefit we have realized and could not have done without the feedback we got via SurveySparrow. Give it a try, this is something you really need to experience first hand. No review will do this justice compared to just “flying in”!

Pros

The feature set is incredible and apparently ever growing. I like that SurveySparrow are continuously working on new functionality. Sure there was a learning curve, but it was not steep. We like it so much that we upgraded to a (newer) higher tier, which gives us even more functionality. We are already actively looking at our internal processes to so see how we can further improve our integration with SurveySparrow. Special shout out to their support team; they are good listeners, knowledgeable and solutions focused. I had some small feedback on a SurveySparrow newsletter, got a mail back the same day thanking me for my comment and got asked if I had anything else to share, improving future outreach.

Cons

SurveySparrow changed their tiers (for the better), but did not notify us. Improvement could (and always should ) be made regarding their external communication. We had some difficulties to login in the past, but it turned out that at that moment there was some maintenance going on, and we did in fact received an email about this (which we overlooked). Can happen, not a big problem.