Telemedicine Software

Finding software can be overwhelming. Software Advice helps practices choose the right telemedicine software so they can see patients remotely and deliver more preventive care.

Showing 1-20 of 138 products

Updox

Updox is a healthcare collaboration platform for out-of-hospital providers that offers HIPAA-compliant video chat and other communication tools such as texting and electronic fax all within one space. Physicians, pharmacists and long... Read more

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Recent recommendations: 24 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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PowWow Telehealth

Providing access to healthcare services around the world, PowWow is a telemedicine platform that helps healthcare providers to connect with patients without disrupting the doctor-patient workflow. PowWow allows healthcare providers... Read more

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Recent recommendations: 13 recommendations

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Deployments: Cloud
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Synzi

Designed to increase patient access to your care, SynziMD helps physicians deliver telehealth via HIPAA-compliant video and messaging. SynziMD's virtual care platform helps physician groups connect with patients without any additional... Read more

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Recent recommendations: 12 recommendations

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Deployments: Cloud
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Lifecycle Health

Lifecycle Health is a cloud-based and mobile telemedicine solution that is designed to help healthcare systems, hospitals and providers breakdown complex healthcare operations and streamline provider coordination and patient engagement... Read more

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Recent recommendations: 9 recommendations

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Deployments: Cloud
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NextGen Virtual Visits (Formerly Known as OTTO Health)FrontRunners 2020

NextGen Healthcare offers NextGen Virtual VisitsTM, a unified, cloud-based platform that enables the user experience to follow the same intuitive workflow on web, iOS, and Android devices. The platform provides HIPAA-compliant, secure... Read more

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Recent recommendations: 8 recommendations

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Deployments: CloudOn premise
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CareTime Md

CareTime Md by PrognoCIS is designed to be the first line of patient care. The telemedicine app meets the needs and requirements of medical providers across a wide range of specialties and practice sizes. Both providers and patients... Read more

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Recent recommendations: 8 recommendations

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AdvancedTelemedicine

AdvancedMD offers a fully unified suite of patient-focused technologies called AdvancedMD @home. This patient engagement collection makes it easier for you to create a robust and scalable practice to treat patients when and where they... Read more

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Recent recommendations: 6 recommendations

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Deployments: Cloud
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Zeal.ly

Zeally health is a turn-key telehealth virtual care platform Trusted by over 1.8 Million patients nationwide. Healthcare providers can securely communicate with patients by video, telephone, and messaging. Features such as billing,... Read more

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Recent recommendations: 5 recommendations

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Deployments: Cloud
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Secure Telehealth

Secure Telehealth is a HIPAA-compliant video conferencing software that can be used by organizations to provide patients with virtual healthcare. This solution is built to help providers increase access to care for patients. Secure... Read more

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Recent recommendations: 4 recommendations

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Deployments: Cloud
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The Valant Behavioral Health EHR

Valant’s EHR for behavioral health offers tools for providers to streamline documentation, increase efficiency, and enhance the productivity of their practice or agency. The fully integrated suite includes secure patient records,... Read more

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Recent recommendations: 2 recommendations

Platforms: MacWin
Deployments: Cloud
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Modernizing Medicine's EHR, EMA, and Suite of Solutions

Modernizing Medicine offers an integrated telehealth platform within its specialty-specific EHR system, EMA. Called modmed Telehealth, it offers synchronous audio and video telemedicine capabilities for specialty physicians as well... Read more

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ChARM EHRFrontRunners 2020

ChARM Health is a MU certified, cloud-based EHR, Practice Management and Medical Billing solution that helps healthcare organizations ranging from large multi-specialty groups to small independent medical offices function efficiently.... Read more

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Teledentix

Teledentix is a cloud-based telemedicine solution designed to help dental organizations provide video consultation to patients by assessing symptoms via a device’s camera. Features include referral management, appointment reminders,... Read more

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Anytime Pediatrics

Built by a pediatrician for pediatricians, Anytime Pediatrics helps healthcare providers connect with patients in a way that is convenient, cost-effective, and high quality for both patient and provider. Anytime Pediatrics partners... Read more

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Dental Monitoring

Dental Monitoring software offerings include SmileMate, a website extension that enables practices to collect initial images from patients and conduct video consultations from one centralized dashboard; triage patients and conduct... Read more

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SimplePractice

SimplePractice is a cloud-based mental health solution that helps wellness professionals automate processes related to managing client relationships via scheduling, payment processing, documentation and more. Key features include appointment... Read more

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athenaOne

athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other... Read more

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Deputy

Deputy is a cloud-based human resource management (HRM) solution that caters to businesses of all sizes across various industry verticals and provides them employee management and scheduling functionalities. Deputy's rostering application... Read more

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Doxy.meFrontRunners 2020

Doxy.me is a telemedicine solution designed for healthcare providers and mental health practices of all sizes. The solution is HIPAA compliant and offers a secure platform, video conferencing, and virtual waiting room features. A mobile... Read more

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ChiroFusion

ChiroFusion is a cloud-based electronic health record (EHR) solution designed for chiropractors to manage key clinical activities such as scheduling, reporting and billing. ChiroFusion offers integrated practice management features... Read more

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2020 Telemedicine Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

Includes:

  • Pricing models & ranges

  • Unexpected costs

  • Pricing of popular systems

Buyers guide


Last Updated: October 8, 2020

What is Telemedicine software?

Telemedicine software is any technology that enables medical providers to diagnose or treat patients remotely using secure telecommunications tools like video chats, phone, email, etc.

It’s easy to see why you should start offering telemedicine services at your practice, but it can be hard to evaluate software solutions. Do you want a system that integrates with Electronic Medical Records (EMRs)? How do you make sure it’s HIPAA-compliant? What pricing model aligns with your budget? What the heck is a virtual waiting room?

In this buyers guide, we’ll help you answer all of these questions and more so you can offer virtual consultations through a new system as soon as possible.

Here's what we'll cover:

Telehealth vs. Telemedicine

The words "telehealth" and "telemedicine" are very often used interchangeably, but there is a key difference that users should be aware of.

Telemedicine specifically covers all remote tools and processes that allow doctors to see and treat patients remotely. It only refers to clinical services.

Telehealth, on the other hand, includes all remote clinical and non-clinical services. For example, doctors can use telehealth to attend remote administrative meetings and participate in continued medical education.

To summarize, telemedicine is a type of telehealth, but not all telehealth is telemedicine.

Telemedicine Use Cases and Definition

Before we start talking about software, we need to address our use of the term "telemedicine," since it can refer to a variety of scenarios where health care services and information are delivered through technology, including the following examples:

examples of telemedicine

 

Though all of these can be telemedicine use cases, most software solutions focus on facilitating virtual care between patients and physicians through video conferencing and secure messaging. In order to align our Buyer’s Guide with the health IT market, we’ll also be referring to telemedicine software as technology to enable remote patient-physician interactions through online video and messages.

Telemedicine Software Benefits

In a Gartner report (which is available to Gartner clients), analysts predict that one-quarter of all care in the U.S. will be delivered virtually by 2020. While adoption rates may not rise quite that quickly in your part of the country, it’s clear that there’s increasing demand for virtual care, and it can only benefit your practice if you start incorporating telemedicine software sooner rather than later.

In a Software Advice survey of U.S. patients who have never participated in a telemedical visit, 75 percent tell us they are at least "moderately interested" in having a video consultation instead of an in-person visit for a minor health issue, such as a rash or cold symptoms.

Because industry experts and patients both see value in this tech, you have a good chance of increasing revenue after implementing it. For example, you can expand your patient panel by seeing patients who live in rural areas and extend your office hours without adding staff or overhead costs.

In addition to the financial benefits, there are clinical advantages to practicing telemedicine. Because it’s more convenient for patients to schedule a telemedicine appointment, they are more likely to seek treatment from a primary care physician or specialist. The earlier you can detect a health issue, the better chance a patient has of responding favorably to the treatment plan.

Here are some additional advantages from our report, "Telemedicine Benefits Small Practices Can Capitalize On":

Top Telemedicine Benefits

 

Top Telemedicine Benefits

 

Common Functionality of Telemedicine Software

You can’t just open a Skype account and expect it to meet your needs for virtual care delivery. In addition to EMR integration (which we’ll cover in detail in the next section), a telemedicine platform should offer many of these functionalities:

Encryption/security protocols Data security features, such as encryption, make it possible to keep sensitive patient data safe and private for all your online consultations.
Video conferencing Enables face-to-face interactions on a computer or mobile device with high quality video and audio. Some solutions also allow screen sharing and multiway video so third parties (such as caregivers or translators) can also participate in a virtual consultation.
Instant message chat Allows doctors to exchange text-based messages with patients in real time before, during or after an appointment.
Appointment setting Patients are able to schedule telemedical appointments themselves by logging onto the system and selecting an available time slot from a calendar provided by your staff.
Billing Collect insurance information and process payments for each encounter.
Virtual waiting room A customizable site that allows patients to wait for a digital appointment to begin. You can add pictures or videos for patients to see while they stand by.
Clinical documentation Document patient encounters with digital notes and/or charts.
E-prescribing Create and send prescriptions to a patient’s pharmacy of choice.

Telemedicine EMRs vs. Stand-Alone Platforms

You have two main choices when it comes to telemedicine software: a stand-alone platform or an EMR suite that includes telemedicine functions in addition to other applications, such as accounting or a patient portal.

The easiest way to figure out which option is best for you is to determine whether it’s the right time to invest in a new EMR.

If so, it makes sense to choose a system that already has telemedicine functions built-in. Maybe you’ve been planning on replacing your current EMR, or perhaps you’re starting a new practice. Either way, it shouldn’t be tough to build a shortlist of solutions that fit the bill.

A growing number of EMR vendors are acquiring or partnering with companies that exclusively focus on facilitating telemedicine services. As a result, it’s much easier to use a single system for all your clinical services and documentation needs without having to do duplicate data entry.

Pricing for this kind of setup is significantly different from vendor to vendor. Cost estimates will largely depend on the size of your practice and how many applications you want to include in your software suite.

Since it’s possible to update health records seamlessly, telemedicine-enabled EMRs are best for practices that plan to offer virtual consultations to existing patients. However, even though that’s the desirable route, it doesn’t totally exclude practices hoping to attract new patients online through the telemedicine software (more details about that scenario below).

Examples of telemedicine EMRs:

Practitioners who are happy with their current EMR solution can always check with their vendor to see if the company now offers a telemedicine module or easily integrates with a third-party telemedicine solution. Keep in mind additional fees may apply for the added module.

The alternative is investing in a stand-alone telemedicine platform that may not interface with your EMR. That’s totally OK in many cases. Most stand-alone platforms allow you to schedule, bill and request medical histories from patients, so you don’t need an integrated EMR or practice management system for any of that.

Some stand-alone platforms even attract patients for you. Here’s how it works: Patients sign up for a virtual appointment with the first available doctor on the telemedicine platform and then they’re matched with you or another provider on the same platform. In this model, practitioners serve as independent contractors who are paid a percentage of whatever the patient pays per visit.

That service is optional for some stand-alone telemedicine systems, so the cost of ownership will again vary significantly from vendor to vendor. However, many systems charge a monthly subscription fee per physician for access to the software.

Examples of stand-alone telemedicine software:

  • American Well
  • Teladoc
  • eVisit
  • Doctor on Demand
  • Doxy.Me
  • WeCounsel

Key Considerations

Here are some important factors to think about before you implement a telemedicine solution:

HIPAA compliance. The Health Insurance Portability and Accountability Act (HIPAA) is a series of mandates that protect patient records against unauthorized access. You’re off to a good start if you’re evaluating telemedicine solutions that have the security protocols we described in our features table above, but that’s just the first step to achieving HIPAA compliance. In order to safeguard patient privacy and security while abiding by the law, you need to conduct a risk assessment. That is an overview of your current security measures and potential vulnerabilities. You can find out how to put together a risk assessment here.

Regulatory requirements. Telemedicine regulations are still being worked out in legislatures across the country. As health IT writer Cathy Reisenwitz recommends, "you may want to look into resources like the ATA State Telemedicine Legislative & Regulatory Trackers for updates on telemedicine policy. Regulations vary by state, so you need to research how insurance companies cover telehealth visits in your area."

FrontRunners

Your Guide to Top Telemedicine Software, April 2020

Software Advice uses reviews from real software users to highlight the top-rated Telemedicine Software products in North America.

Learn how products are chosen

Explore FrontRunners

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