About TrekkSoft

TrekkSoft is a cloud-based tour and activity booking solution for tour operators of all sizes. TrekkSoft offers tools to help users manage online bookings, payments, marketing and more. Mobile apps are available for iOS and Android devices.

Along with managing bookings, tour schedules and payments, the TrekkSoft website builder lets users create branded websites where clients can view activities and tour packages, booking tours and submit payments. The resource management feature lets users track inventory, check the availability of local guides and book their schedules.

TrekkSoft has partnered with various online travel agents including Expedia, TourRadar, Viator and Musement, which provides users with additional online marketing channels. The TrekkS...


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Supported Operating System(s):

Web browser (OS agnostic)

183 Reviews of TrekkSoft

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(121)

121

4 stars

(42)

42

3 stars

(6)

6

2 stars

(5)

5

1 stars

(9)

9

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 183 results

September 2019

John from Tour and travels

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

We use Trekksoft daily for all of tour operations.

Overall A+ there is nothing as good as it out on the market at the moment and I have looked at them all. If a company wants to take their booking seriously they should use the Trekksoft backbone and customise it to suit their needs.

Pros

It is a turnkey system with a full back end support staff. The management of the booking process is designed for ease of use and the best user experience.

Cons

Because it is a new more people need to use the software in order to grow the network, this happening as more and more companies trust the system.

Response from TrekkSoft

Replied January 2020

Dear John, Thank you for your feedback, we are happy to work with you and to see that you are successful with our system so far. We are looking forward to many more years of partnership with you. Best Regards, The Trekksoft Team

December 2019

Elena from magnetoUr

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 12 months

Review Source


Ease-of-use

4.0

Value for money

2.0

Customer support

4.0

Functionality

3.0

December 2019

Happy, but I hope in future improvement

Generally speaking I am very happy with Trekksoft, and I hope to have more possibility and function in future.

Pros

What I like most is that the software is very easy to use and a lot of function are very useful to manage the experiences. Also it is very easy to create a web site. The connection with the marketplace is of course one of the most important part.

Cons

Sometimes I would prefer to have more choices. For example I would like for the voucher to have a period of availability, so that I can set to sell the voucher only for the next two months. Or sometimes the are words (in the creation of the website or in the booking part) that I cannot change or choose if I want them to be shown or not and I can not change them. I would also like to have the possibility to suggest another activities at the end of the booking, or during.

Response from TrekkSoft

Replied January 2020

Dear Elena, Thank you for your review, we are happy to see that you feel comfortable so far with our system and that it is helping you to manage your daily operations. I believe some of the things you are discribing in the cons are currently possible with our system. For example our Gift Certificates (Vouchers) they have a possibility to add expiration date and recently we implemented it as well to our discount codes. Also a good option to promote tours in the check out is our multidiscount feature, I kindly invite you to check our support pages or to contact our support team to get more assistance in the topic, we will be happy to help you with more information. Once again we are pleased to work with you and we are looking forward many more years of partnership. Best Regards, Your Trekksoft Team

May 2019

Marianne from World holiday travel and tours

Company Size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2019

Great app and company

Theres nothing i do not like because if you want to change anything they are there right away to adjust for you to fit your needs.

Pros

I am a client of trekksoft for several years and i highly recommend it. First customer service is fast, staff are always helpful they answer and extend help to all questions i have and even guide you in setting up your website, they do tutorial and show you how patiently. Its very easy to use.

Cons

None that i dont like everthng is ok. i just taught at first its hard to use but after thier team teached me and showed me its just easy to set up.

Response from TrekkSoft

Replied May 2019

Dear Marianne, Thank you so much for taking the time to give us your positive feedback. We are happy to see that you are satisfied with our software and our service, we are hear to help our customer and positive reviews like yours is what give us satisfaction and motivates us to keep on working together with our customers. Looking forward for many more years of Partnership. Best, The Trekksoft Team

October 2017

Anonymous

Verified Reviewer

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

October 2017

Mostly horrible.... No idea how much money our business has lost because of the systems problems.

Pros

Two of the salesperson, are really nice and even try to help but many times it is a technical issue that they cannot solve, and that it simplifies having to send confirmation emails manually, or follow up emails and that we can create fields to get some information about our clients to be properly prepared for the type of guest coming.

Cons

What I like least...here is the list: -No quality customer service or person to speak to (especially on weekends which are our busiest days) -A little mistake can be nearly impossible to fix easily without having to do HOURS of work to fix it. -The calendar online fits HORRIBLY on an iphone (where most of our bookings are done) and many of our customers say they cannot book, but it's just likely that it is not obvious that you have to scroll or click. -Tons of bugs that have prevented customers from booking. -Guests tell us all the time they cannot book -Paypal doesn't work sometimes -The app has to be shut down and reopened to be accurate -The app has TERRIBLE and limited functionality -We see people that are trying to book all the time and don't - but we have no idea if it's because they can't or just get frustrated and give up. -I don't think that anyone from the technical department asks for feedback from non-trekksoft users who aren't accustomed to how the app works (try asking people to use it off the street) -Clients complain that confirmation emails go to spam Honestly, with all the issues we've had, I am surprised they are in business. To me, all the problems we have had is completely UNACCEPTABLE for a business that is supposed to help augment and simplify your business process. I have to CONSTANTLY do test bookings and be monitoring to be sure there are not problems. This takes hours per week of supervision and creates sooo much stress. The worst part, is no one probably has any idea how much business they are losing unless you spend all your time monitoring it. Don't waste your time or money with them...do your research and go elsewhere.

June 2019

Perrine from SHADES TOURS

Company Size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2019

professional booking system with high degree of customer care

We were searching for a booking software that would take away a lot of things we were doing individually. TrekkSoft enabled us to have great automatisms and therefore reduce the workload and the mistakes that it could result in. Easy to use, great design and logic steps for enhanced usability

Pros

-) great customer support -) high level of development based on the needs of the customer -) high usability, just sometimes too many steps -) Backend handling through App, perfect for when you are on the go -) Great API connections and additional incorporations in order to allow automatisms, such as Google Calendar and Zapier

Cons

-) Sometimes it is not adequate for human guides as resources -) Payouts could be more friendly for accounting and controlling issues

Response from TrekkSoft

Replied June 2019

Dear Perrine, Thank you so much for taking the time to leave us a review, your feedback is always important for us. We are happy to hear that you have been successful with the system so far and that it is helping to reduce the workload. We will really appreciate if you could give us more insight about why the resources are not working as expected for you so we can follow up on that and try to improve if possible. And as well about the payouts. Thanks again for your great feedback. Best, The Trekksoft Team