About CIS Utility Billing

CIS Utility Billing is a Windows-based utility billing solution for water, electricity, gas, waste and sewer utilities. The solution enables utilities providers to manage payments, deposits, customer accounts, tax and meters through a single interface.

Key features of CIS Utility Billing include process scheduling, event alerts, rate structure management, service order management, historical bills access, data analysis and more. The solution offers asset management through integration with Elements XS3, which allows users to track assets in real time. Users can also view meter readings and notes related to customer information.

CIS Utility Billing lets users generate reports for billing, payments, collections, customer notices and customer base report...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

157 Reviews of CIS Utility Billing

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

5.0

Ratings Snapshot

5 stars

(100)

100

4 stars

(49)

49

3 stars

(7)

7

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 157 results

April 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2018

Excellent Utility Billing Software

Pros

The technical support staff is AMAZING! Very knowledgeable and professional. There are so many options and functions with this software. It is very detailed and there are so many different modules to help manage every aspect of the business. It also has very detailed reporting functions.

Cons

Sometimes the program takes a little longer to load information, specifically during memory intensive processes such as calculating bills or running detailed reporting with a lot of criteria.

March 2016

Pam from Town of Big Flats Water Department

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2016

One of the best decisions we have made! Wish we had made it sooner!

I work for a small municipal water utility with about 1700 accounts. After having used an older billing system, with very high maintenance fees, for 15 years it was time to make a change. I did my homework and recommended to the Board the change to CUSI. I could not be happier that they agreed. The conversion process was painless. This was due to solid preparation and CUSI's own Steve Romine, who led the project. Besides the very knowledgeable staff that did the conversion CUSI has very capable, patient and pleasant people on the customer service and tech side. I have made calls for assistance and they made it a breeze. In 9 months I have called 2 times and the issue was resolved immediately. Another important thing to mention regarding their help line is that if you have another person waiting with you, perhaps an IT person that you are paying, CUSI will move you to the front of the queue so that the person you have waiting is not waiting long and you are not paying more than you have to. Sounds like a small thing but it's that understanding of their customers that impresses me. The cost of this software is very reasonable, more than reasonable I think when you consider the ease of use and what it is capable of. I would urge anyone considering new billing software to look at CUSI. I not only looked at it I went out and visited other municipalities and spoke to the people that use it. Every single one was on board with this software for the same reasons I have stated above. We will be implementing the web portal and web payments in the 2nd quarter and I am looking forward to doing that. I have every confidence that it will go smoothly.

May 2017

Steve from Fort Bend County MUD 25

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

1.0

Functionality

5.0

May 2017

Less than stellar

Pros

Product tracks accounts very well and includes a plethora of options for customer information. The software is relatively easy to use and priced well.

Cons

Their payment system integration was not compliant with PCI DSS standards at the time we used this product. Big problem!

December 2016

Tanya from North DeSoto Water System

Company Size: 2-10 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Best company ever!

I have been at NDWS for 20 years and CUSI was the billing system when I started. I had no training from the person before me and I was the only one in the office at that time. So needless to say I was on the phone with them a lot back then. Over the years CUSI has done nothing but gotten better and better. I am thankful that I have gotten to grow with such awesome people that are willing to stay on the phone with you for as long as it takes to get things right. Would not want them to change a thing! Thanksfor everything CUSI!

March 2010

Raelene from Southwest Rural Water Supply District No. 1

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2010

IF IT AIN'T BROKE, DON'T FIX IT!!!

We highly recommend CUSI to any utility company looking to streamline their billing system.

Pros

Our water district is eleven years young. After demonstrations from two other software providers, it was clear that CUSI was the group to go with! In the early days of implementation, customer and service/account set up, we were put at ease and led through the various functions of the software by a very friendly and competent technical support staff. We remember fondly Marvin, Jonathan, Jennifer and especially Lori, (the real-live receptionist) who recognized my voice before I could even say what company I was with. The CUSI tech support has always been courteous and exceptional while showing a good sense of humor by entertaining my somewhat quirky sense of humor. We have been approached by software companies wanting to lure us away from our happy home with CUSI but there has never been a reason to even read their literature. As the saying goes, "If it ain't broke, don fix it!"

Cons

We really have had no bad experience with the software or the tech support group. Although that "date sensitive" thing was hard to accept in the beginning!