About El Dorado Utility Billing


El Dorado by Creative Technologies is a cloud-based customer and meter management solution for utility companies to manage their billing process. It features meter reading, billing analytics and usage tracking. Users can set up utility bill projections for multiple customers based on meters’ historical average.

El Dorado includes online bill payments, a biller portal, billing forms and service order management. The solution allows users to set up customer alerts for very high or very low usage. Users can choose and customize invoices from preconfigured post cards or electronic invoice statements.

The solution is used for billing and collections by water, natural gas, electric companies and property management firms. It is built on open standards to interface with all meters and billing systems. Support is offered over the phone and via email.



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Supported Operating System(s):

Web browser (OS agnostic)

47 Reviews of El Dorado Utility Billing

Average User Ratings

Overall

4.30 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(19)

4 stars

(23)

3 stars

(5)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 47 reviews

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March 2019

Gwen from Lander County Combined Sewer & Water District #2

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

March 2019

Secretary

Now that I am familiar with the system I can run the program well. However, as an administrator, if anything were to happen we would have to pay to get a new person trained. There are other billing systems out there that do not require constant upgrades to keep the system at peek performance. I have to pay for that privilege and pay for upgrades as well as support.

Pros

The options, however If I want to use them I have to upgrade after paying thousands to begin with.

Cons

That I have to pay an annual fee for help. That I had no training when I first began, I have to pay extra for some of the features that were believed to be included.

Response from Creative Technologies

Replied March 2019

Gwen we appreciate your feedback and comments. I am sure you can understand the world of technology is constantly evolving and we do everything possible to keep our software up to date with the latest security patches and feature updates. We try everything we can do to keep our cost low and competitive. Unfortunately, we have to pass on the costs for our support staff, product enhancements and security updates to our customers. The benefit is you have a system that is supported with a first class team of professionals, you have a reliable, easy to use and fully functional billing system. We will certainly be glad to train you and your staff on the operation of the software so you can rest assure we are here to help. I will have someone from our customer service team reach out to you.

March 2018

Akenya from Jasber Utility Services, LLC

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2018

My experience with the software has been good; however I would love to see some improvements.

Pros

The system pretty much does what we need it to do , but would like to see some new enhancements. The software is ok.

Cons

1) Currently changes that are made to a profile is not logged; I would like a log of some kind that would tell me who made a change to a particular field in the system for a particular customer profile.
2) I would love to see misc. adjustment post that can be issued to specific lines items; currently for example let's say I want to give a customer a credit to water or Sewer which is in fields A or B the system won't allow; credit that customers can actually see.
3) We would love for customers to see both Full statements along with shut/past due notices on invoice cloud or mirror the statement in IC format with info and lines on El Dorado statements.
4) Or at least add the notes that we add to the statement; We would like it to mirror the fields that appear on the paper statement.

If these changes are not coming soon; I would like to get pricing on implementing them or if they are implemented and we are not aware; if someone could let me know.

March 2019

Diana from Sportsmans World MUD

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

March 2019

Utility Billing Review

We are definitely happy with the Software and the support...although I wish we could call later in the day - due to time differences we may not get an answer during our working hours.

Pros

Ease of entering payments, adding new accounts. Reports. The support we get when we have the craziest questions!

Cons

When I enter payments, the last account entered does not remain on the screen. Instead it reverts to the very first account that was entered in that batch.
I would like more flexibility in reports.

And I would like to have the capability of totaling out a deposit when I am finished posting payments so the program would automatically go to the next batch. This is the most frustrating aspect---forgetting to number my batches.

Response from Creative Technologies

Replied March 2019

Thank you Diana, we have a new version of El Dorado that will address your concern regarding entering payments. Our sales team will reach out to schedule a demo with you.

August 2016

Joanne from Dallas Creek Water Company

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

2.0

August 2016

Not the best time to change software for our company.

I greatly appreciate your time in presenting the new Version 9. Currently we are going through a rate case filing with the Public Uitilites Commission for new rates and have limited time now to delve into the software upgrade.

Pros

You seem to be constantly trying to stay current with customer technology demands.

Cons

The reports in the version 8 that I have to stay with are not very useful. The way that inactive accounts remain in the database for customized reports is time consuming to remove.

Response from Creative Technologies

Replied August 2016

Joanne - thanks for your comments we always appreciate the great customer feedback. As we have presented to you with our new version 9 we have made significant improvements to the system reports. We have added serval new financial reports to simplify end of period reporting for billing and collections. Hopefully you can get the PUC rate case behind you and move forward with newer technology to simplify your billing and collections.

March 2018

Susan from San Luis Bay Mobile Estates, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

This has streamlined our process from reading meters to the end billing extremely well.

Greater level of efficiency. Less mistakes and there is less keying in/duplication. More confidence in our billing outcome.

Pros

The general ease and functionality of the program. This program has made our process of reading the meters, entering the data, creating invoices, etc. much quicker. What used to take approximately 4 days now takes less than 1 day.

Cons

Being able to utilize this software with QuickBooks which is our bookkeeping system would be the perfect scenario. I have to deal with deposits twice and as an HOA we should be using an accrual method of bookkeeping, but with this software I have to deal with payments and deposits through El Dorado, but have to then double enter some data into QB to have an accurate accounting/bookkeeping system.

August 2010

Amrit from South East Water Management Services

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

August 2010

Great Sfotware/Customer Service Support

I would sincerely recommend this system to anyone entering or working in the utility billing industry. We feel confident that the system is secure, reliable, and have ease of use to move along our business quickly. We were able to turn from signature of contract for services to bills being sent out in 10 days!!!

Pros

I have purchased this utility software based on price, features, and compnay providing services personnel. The product was easy to acquire and install. The private and personal overview of software was thorough, timely, and very informative. Further calls were made to clarify user procedures and immediate, instant attention was provided. Priority was placed onto our system at no extra charge. I look forward to expanding our system with the help of creative technologies and also feel secure that if and when we run into difficulties, we will have the support necessary to overcome issues quickly and effectively.

Cons

At this time we have not seen any cons other than we can not navigate from the account manager directly to the "print bill" tab. However, the system does allow us to enter mulitple invoices at one time to be billed. This issue maybe something that we are doing incorrectly at this time.

Response from Creative Technologies

Replied August 2010

Amrit - Thanks for the positive feedback on our El Dorado Utility Billing product. We have taken your suggestion into consideration and feel it would be a useful addition to our product and for many of our customers. We are in the process of implementing the new feature and will provide you the updated version shortly - let me add there will be No Additional Charge to your organization for this new feature ! Please let us know if there are any other new features or functionality you would like to see. We are always open to customer suggestions. Best Regards, From the Creative Technologies Product Development Team.

March 2017

Tim from Cape Royale Utility District

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2017

Billing software review

Our experience in transitioning to your billing software has been good. The one thing that would really make it better is to be able to have more flexibility in generating custom reports. We tend to open the database with MS Access to generate custom reports.

Pros

We are not limited on the number of accounts we can create. Our previous billing software was limited with stepped pricing if we needed more account numbers.

Cons

Custom reports within El Dorado are not as flexible as we need them to be.

Response from Creative Technologies

Replied March 2017

Tim appreciate the feedback, we are always looking at ways to make the product better one of the items is on our list for our next release due out this year is to enhance the custom report features so stay tuned more innovation coming down the road...

August 2010

GREG from KOSRAE UTILITIES AUTHORITY

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

August 2010

Affordable, Easy to Use, Open Utility Billing Solution

Get access to the demo and try it yourself.

Pros

We recently purchased the El Dorado Utility billing system and found the installation to be very easy and straight forward. Before switching to El Dorado we looked at many billing systems and found many of them to be overly complicated, short on functionality and overpriced. Our old billing system was too complex to use and caused us frustration every we used it, our staff had to spend hours trying to figure out the most basic functions or to make simple changes. We choose Creative Technologies for their expertise in the industry and superior customer service. Creative Technologies added features and functionality in the product to satisfy our particular needs, the reports are accurate, flexible and provide the extensive details and we need to report back to the accounting department. The product is feature rich, rock solid and exceeds our requirements.
We plan on expanding our system to bill both electric and water with the El Dorado Utility billing system.

Cons

I have no Cons.

Response from Creative Technologies

Replied August 2010

Greg Thank you for putting your trust into the Creative Technologies staff. I know that switching from an existing billing system can be time consuming and a learning curve. Change is never easy but knowing you have a team of professionals behind you makes the transition a whole lot easier. As we demonstrated we make every customer a top priority and hand hold them through the entire upgrade transformation process. Its very reassuring to know that our marketing and development staffs are in sync in making our products open, capable and affordable for our customers to use. We appreciate your business! L J - Creative Technologies President

March 2018

REBECCA from DELTA RAIN INC

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

March 2018

BEEN USING PROGRAM FOR 17 YRS.

Pros

CUSTOMER REPS! TWO OF THEM WERE THE NICEST PEOPLE AND ALWAYS READY TO HELP. THE REPORTING OPTIONS ARE GOOD.

Cons

1-WOULD LIKE DROP DOWNS TO SCROLL FOR ALL LISTS. 2-AN "UNDO" OPTION WHEN MAKING CHANGES TO AN ACCOUNT. 3-TO BE ABLE TO SORT CUSTOMIZED REPORT FIELDS IN THE ORDER I DESIRE. 4-IN CREATE STATEMENTS, HAVE THE BILL, DUE, LATE DATES SAVED BUT WHERE THE MONTH WILL CHANGE. IT ALWAYS REVERTS WHEN YOU LEAVE THE SCREEN. 5-SAVE VARIANCE ALERT %. 6- NOT TO HAVE A PASSWORD TO LOGIN. 7- LAST BUT NOT LEAST: OPTION TO MAKE SCREEN WIDER WITHOUT SCROLLING OR NARROWING EACH COLUMN TO FIT THE ACCOUNT HISTORY PAGE FOR VIEWING.

July 2010

Dennis from Scottsville Water Distribution

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

July 2010

Affordable, Easy to use Utility Billing

We find this product to be Excellant

Pros

We have been using El Dorado for many years and recently upgraded to the version 7 Utility billing system and found Creative Technologies staff to go above and beyond our needs for the installation and support. We recently had a computer hardware crash and the Creative Technologies team was ultr-responsive and flexible to meet our needs when we needed them most. We choose Creative Technologies for their expertise in the industry and superior customer service. The new version is as simple to use as the old one with a whole lot more additional features, reporting options and nice graphical interface with large buttons for each program funtion. I would recommend Creative Technologies to anyone looking for a easy to use and reliable utility billing system.

Cons

We can think of none

Response from Creative Technologies

Replied August 2010

Dennis - Thank you for your many years of customer loyalty, we are honored to support fine organizations like the Scottsville Water Distribution. You will be glad to know that we enhanced our support for Automatic Meter Reading devices to now include Infinity Meters as well as Itron, Badger, Neptune, Sensus, Datamatic, and Radix. Its customers like you that keep us focused on delivering world class customer service and support. We know that we have to earn your business every day, and continually measure customer satisfaction rates; we are driven to outperform the industry in customer satisfaction of product quality, support and ease of use. Our entire team of US based development and support teams takes customer feedback into everything we do. We hope that we can continue to support your organization for many years to come. Its a pleasure serving you The Creative Technologies management team

February 2019

Amy from Cascadia Water

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Great upgrade from previous versions

It's made running reports much easier. There are so many ways to track individual customers.

Pros

The overall layout - all my customer accounts are right there in front of me, and I know exactly how to find them all.

Cons

You have to "exit" from each customers account, and the "exit" button is on the far right of the menu, so you sometimes have to scroll just to be able to exit back to the main menu.

Response from Creative Technologies

Replied March 2019

Amy, Thanks for your feedback we have recently added new function to scroll across accounts without exiting to the main customer grid which I am sure you will like. Give us a call and we can discuss the new features.

August 2016

REBECCA from DELTA RAIN INC

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2016

USEFUL CHANGES

HAVE BEEN USING PROGRAM FOR PAST 15 YEARS...............................................................................................................................................................................

Response from Creative Technologies

Replied August 2016

Thanks Rebecca we appreciate the 15 yr loyalty to us and the El Dorado program.

August 2016

LIZZETTE from TOWN OF FOUNTAIN HILL

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

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