Cornerstone Practice Management Software


 

Cornerstone Practice Management created by IDEXX is a practice management solution designed for veterinarians. Key features include a health network, data backup and recovery, a payment portal, automatic reminders and client communication.

The Pet Health Network of Cornerstone provides appointment management, medical reminders, marketing campaigns, text messaging, automated surveys and mobile websites. It also allows facilities to send newsletters to customers with customizable content. Online pet pages provide access to pets' vaccination records, appointment details, prescription and more.

Cornerstone Practice Management also offers 24-hour customer support, free RACE-approved online training and regular software updates. Support includes email, phone, live chat and remote support.

 

Cornerstone Practice Management - Appointment details
 
  • Cornerstone Practice Management - Appointment details
    Appointment details
  • Cornerstone Practice Management - Check-in details
    Check-in details
  • Cornerstone Practice Management - Completing patient order
    Completing patient order
  • Cornerstone Practice Management - Group codes
    Group codes
  • Cornerstone Practice Management - Medical notes
    Medical notes
  • Cornerstone Practice Management - Patient orders
    Patient orders
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10

98 Reviews of Cornerstone Practice Management

Showing 1-20 of 98

 

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Rachel from Pittsburgh Veterinary Specialty and Emergency Center
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Cornerstone: the better veterinarian software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have used multiple veterinarian softwares in the past and found Cornerstone to be my favorite. It is very user friendly and can be learned in a relatively fast manner.

Cons

The software (imaging and technicality) seem dated. The software can do more than you anticipate being able to be but is not as intuitive as you would anticipate. Although the software is very easy to learn. To use it to its maximum there are mundane steps that need to be performed to get it to do a simple task.

Review Source: Capterra
 

Julia from Harmony Veterinary Center
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

keep looking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hasn't been the best. Training support was and is thin.

Pros

Many ways to get to the same result.
can integrate your technology but with great difficulty and additional expense if it is not Idexx based or if you need to shift away from Idexx

Cons

not cloud based or an option for remote access.
cumbersome

Review Source: Capterra
 

Chris from Park Hill Veterinary Medical Center
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Gold Standard

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been so impressed with Cornerstone Practice Management that we have been part of their beta test group for the last 2 years. Unlike most software upgrades, Cornerstone upgrades actually make our jobs easier. As I posted earlier, the ease and intuitive nature of the software gives me and our staff more time to do different things, whether better care for our patients and clients or simply a time for staff to take a break from their day because they are not immersed in a software that doesn't work for them.

Pros

What we like about Cornerstone the most is the ease and intuitive nature of the software. This cuts down on training time and allows staff to fully use Cornerstone regardless of what task they are performing, from inventory management, incorporating pictures and reports into client files to something as easy as scheduling an appointment.

Cons

There was an issue with a cosmetic screen color change a while back......

Review Source: Capterra
 

michael from Park Hill
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Cornerstone is decent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

cornerstone is, imo, a leading developer for practice management. everything you need is at your fingertips. reminders. prescriptions, treatments. There is very little ive encountered that cornerstone cant do. i like this software and would recommend it to anyone unsure of a practice management tool.

Cons

Occasionally things fail, be it emailing records or importing records. ive never had issue getting it resolved though.

Review Source: Capterra
 

Michelle from Park Hill vet
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Good software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Easy to use, great reminder/callback system

Pros

Interface with Idexx labs, easy to navigate

Cons

Can't have more than 4 patient clipboards open at a time

Review Source: Capterra
 

Kelly from Bigger Road Veterinary Clinic
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Flexible software that is easy to learn and use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a paperless practice utilizing many of the Idexx platforms and services, we are power users of Cornerstone. We have two practices within 15 miles of each other and we need to be able to access client records from either, or remotely. It's been a good solution for our practice. I've used several practice management software systems and while none of them are perfect for everyone, Idexx has the ability to invest in it's technology and continue to make improvements. It really does offer robust options and flexibility for many practices to use the features that are a good fit for them.

Pros

It is a robust software package with good integration with other Idexx offerings. The integration increases the value of each service offering. They provide continued improvements on the user interface and enhanced functionality. The learning center provides fantastic training resources for new hires and those needing a refresher.

Cons

New enhancements seem to take priority over improvement to known deficiencies, such as the functionality of the multi-location single database systems. I would like more options to capture data for reporting and analytics. You can gather most information, but need a good grasp of excel to manipulate and combine it.

Review Source: Capterra
 

Ericka from Long Trail Veterinary
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Cornerstone is robust

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Having all your notes and ability to attached images is super important in this day of standard of care. Wouldnt use this product without the support feature agreement. Hoping they will be able to stay relevant and take this to a cloud platform. We have been very happy with this for the past 11 years.

Pros

Cornerstone is a one stop shop to ensure all your practice info is in one spot and the smart service of linking all the labwork to the medical notes. A number of tools available to extract information and one stop shop for financial and medical. Support is unbelievably great!

Cons

Becoming antiquated due to the issues associated with Windows platform integration. Reports are not as accurate as they should be.

Review Source: Capterra
 

Roberto from Connecticut Veterinary Center
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Very robust software with nice features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cornerstone is a solid product. It has a few drawbacks but its a pretty good top contender in the Practice Management Software category

Pros

I really like Cornerstone. It's our current practice software at the time. We really like the whiteboard and the lab module. We like how easy it is to make and create medical notes. The reference lab and the telemedicine integration are quite good. The ability to add charges from almost every window is a good feature as well. Cornerstone is a pretty good almost complete package for any multi doctor or multiple location practice.

Cons

It could use a face lift. Cornerstone still looks like its a windows 98/XP product. It could definitely benefit from a better User interface. Inventory module could use another look since there is some issues with it.

Updates should be a bit more frequent in my opinion

Review Source: Capterra
 

Ryan from Tranquility Veterinary Clinic
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Cornerstone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and very powerful. Lots of resources available.

Cons

not a good e-mail integration. Scheduler is a little outdated and clumsy.

Review Source: Capterra
 

Rob from Blum Animal Hospital
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Very dissatisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Standardized medical records for our practice and eliminating the need to try to read other doctors' poor handwriting.

Pros

Easy to use while working from home. Cornerstone from home is great.

Cons

It is slow, cumbersome and inefficient compared to the Impromed product I used previously. The poor compatibility with Idexx Digital Radiography is one of the most frustrating things I've ever had to deal with in practice.

Review Source: Capterra

  Response: Idexx Laboratories, IDEXX

Date: November 2018

November 2018

 


Rob, very sorry to hear about your experience with the integration between Cornerstone and IDEXX Digital Imaging. A manager from the Customer and Technical Support team is going to contact you within 24 hours so we can diagnose the problem and fix it. Thank you very much for sharing this feedback!

 

Nicole from Dayton Animal Hospital Association
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

I like cornerstone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to change pricing

Pros

Easy to customize to what our practice needs

Cons

Lots of pop ups that can be annoying when trying to invoice quickly

Review Source: Capterra
 

alice from North Florida Animal Hospital
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Confidence

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Seem to be able to accomplish anything necessary to take care of our DVM needs, client needs and pet needs. Need a practice workflow program now!

Pros

Idexx is constantly listening to users and adding to updates.
Phones are almost always answered by a person who CAN HELP!

Cons

Larger practice that has a larger data base so a more supported way to keep the database clean and rebuilt and functioning efficiently.
Cornerstone doesn't play easily or nicely with other software all the time on the platform!

Review Source: Capterra
 

Helaina from Winchester Road Animal Hospital
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Cornerstone Practice Management Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Using the reports & gaining access to specific notes for practice management

Pros

The ease of use & ability to receive reports. Also the ability to call cornerstone support when needed.

Cons

The boarding module & how frequent we have to update the software.

Review Source: Capterra
 

Cindy from East Orange Animal Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

color coding appts., reports that can for generated, time clock feature, email capabilities within CS, client clip board, vet connect integration

Cons

not inventory friendly, not easy to set up and attach documents too many steps, need boarding module updates, seems like it takes too many "clicks" to get jobs done, would like a user friendly physical exam document with drop down options to add in our own diagnosis (like the physical exam which is no longer being supported).

Review Source: Capterra
 


November 2018

November 2018

We're in 2018

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cornerstone software is pretty easy to use and will get the job done but there's alot that can be improved, lots of algorithms that can be improved to make things faster.

Cons

Not up to date with our time and technology

Review Source: Capterra
 

Destinee from Pell City Animal Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Tough to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to get well formatted reports that we can customize for our practice. Also it has allowed us to better monitor our inventory once it was set up correctly.

Pros

i Like the many different capabilities it has with reports and practice management. The inventory control component is stellar and easier to use than other companies software.

Cons

Difficult to use and teach. I came from an Avimark clinic and learning how to use Cornerstone had been quite cumbersome. Cornerstone makes it difficult to set alerts about clients and too easy to bypass, where as I could make Avimark do so with ease. Also searching from our inventory to select a product is cumbersome because you have to use a function select button first. Why not allow Cornerstone to be smart enough to start searching for our selections when we input information?

Review Source: Capterra
 

Dan from Vet village
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Cornerstone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Integration with IDEXX labs and digital radiology

Cons

Very slow to change useless when you want a change made do not consider user input

Review Source: Capterra
 

Richard from Palisades Veterinary Clinic
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Cornerstone Reivew/Survey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From a support staff point of view, very good. From a practice management point of view, it can be difficult, especially if you join a practice years into owning the software and it was unorganized. Clean up can be difficult.

Pros

I like the appointment book as it is easy to read and organize. I like the ability to email records, notes, and forms to clients. I like the help desk as they are easy to get a hold of and are very knowledgeable. I think it is easy to look up pets and clients and deal with financial transactions. PHNP is great too.

Cons

You need to make a new client file in order to make an appointment, although I know there are a few work around for this. You cannot inactivate a mass amount of clients at one time. You can email a mass amount of clients at one time. I wish you could eliminate service and inventory items instead of just inactivating them. I wish there was a better way to organize service and inventory item, so we can pull sales and revenue figure easier. It is hard to create these reports. I hate that once you have 4 files open on the patient clipboard, it make you close a few before you can continue working. I don't like that you cannot put cost of good on service items (labwork, etc.)

Review Source: Capterra
 

Laura from West Central Veterinary Services
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Cornerstone practice management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cornerstone is easy to train new staff to understand.

Cons

There are small certain things that should be able to be done, but we are consistently told that Cornerstone can’t do.

Review Source: Capterra
 

Kayleigh from PVSEC
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Cornerstone review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The basic functions are pretty self-explanatory.

Cons

The software is very redundant ("click heavy") making it inefficient. For example, to print an estimate you must click through four prompt boxes. When adding patient vitals you can't tab to the next box you have to double click in each frame, and the software doesn't always save the data input. More can be done with the medical templates (e.g. pre-made discharge instructions, automated insertion of laboratory values) but this has not been utilized by my hospital and requires IT to set up (Bluepearl's IT guys are notoriously inaccessible) . I hate that attachments cannot be open directly; you have to open the medical note, then enlarge the box at the bottom to find attachments, and then wait for the PDF to load. In general Cornerstone is just a cumbersome software with a lot of inefficiency which is very annoying for ER work.

Review Source: Capterra
 
 
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