About ezyVet

ezyVet is a cloud-based veterinary practice solution that helps hospitals and clinics manage daily operations. The solution has a calendar management feature to book appointments using color-coding and status flags. The calendar management enables staff to make last minute changes in appointments.

ezyVet enables staff to gain quick information about the patient without clicking the patient's record. The solution has different billing icons to indicate whether the payments are pending receipt or approval. The application has a structured clinical module to store animal records, prescription details, treatment history and appointments in one place. The clinical module allows multiple teams to view and edit patient records at the same time.

ezyVet integr...


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Supported Operating System(s):

Web browser (OS agnostic)

108 Reviews of ezyVet

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(80)

80

4 stars

(26)

26

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 108 results

July 2020

Genel from Veterinary Dental Services, LLC

Verified Reviewer

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2020

EzyVet is great!

Utilizing ezyVet along with Smartflow has really helped to capture fees and ensure we are not losing income due to medical record keeping errors.

Pros

Being able to customize the software and use it to my needs was very important to us.

Cons

The set-up process takes a lot of time but is worth the effort. If you put in the time and energy your go-live day will be much smoother.

Reasons for Choosing ezyVet

I chose ezyVet over other available cloud-based softwares because of how customizable it is and the excellent reporting features.

Response from ezyVet

Replied July 2020

Thank you for the great review, Genel. It's great to hear that you are enjoying the switch to ezyVet and the benefits of a strong partner ecosystem. We have some really exciting new developments in the pipeline, which will bring real value on the coal-front, so watch this space! Sincerely The ezyVet team

August 2020

Andrew from Westgate Pet Clinic

Company Size: 51-200 employees

Industry: Veterinary

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Review from a new user.

Overall our experience has been very positive. They were upfront about the work that would be involved in making the transition and were supportive of our team. Our implementation team was great and handled a very unique launch week involving COVID issues and outside stressors to the clinic team. They were patient and flexible with our team during the stressful time. Post launch the Ezyvet Support that I have worked with have been helpful and prompt in the follow up. I rarely have to wait for help on an urgent issue and it's great having 24/7 support for the system. I would recommend this as a great option for others moving to the cloud and just recommend that you prepare for a fair amount of work as you would any software transition.

Pros

We've enjoyed the most the fact that Ezyvet integrates so well into many of our existing systems and allows us to connect with our clients in new ways straight through the system without having to turn to a different software solution. Features such as texting messaging, emails, enhanced client portal with online booking, and the greater degree to which we have control over how communications are sent out to your clients have been welcome features.

Cons

Making the transition from Cornerstone has been difficult for staff because of the new aspect of determining at what level communications should be housed. It's a beneficial feature being able to house a communication at the client verus patient versus clinic record level but has slowed us down in the first 6 months post launch working through those challenges. Some of the information also converts in a less than ideal way from Cornerstone as attachments within Ezyvet.

July 2020

David from Comal Pet Hospital

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

July 2020

Look elsewhere

This has been one of worst softwares I have ever experienced.

Pros

Cloud based and their fluff up talk about how they are staying in front of the market place, customer support, ease of use, etc.

Cons

Everything. False promises of being a easy software to integrate with other software providers using their API integration. They are very restrictive on who they will actually integrate with, they hold your database hostage. Customer support is awful, most of the ones you talk to is there first day with no training. Wellness plan management is a nightmare. This list could go on and on. Stay away.

Reasons for Choosing ezyVet

Seemed like the best option and was highly recommended from our veterinary exclusive accountants.

Response from ezyVet

Replied August 2020

Hi David, We are sorry to hear you haven't had a great experience. With regards to your data, you can export it directly from ezyVet any time using the Records Export tool (Admin section). Data sovereignty is vital and why our legal terms and conditions state that you own your data. Here are a couple of key reasons we have all integrations going through the API, rather than the database directly: Speed: interacting with the database directly can slow the system down. Security: the database is an attack vector for intruders (hence why many server-based systems have issues with Ransomware). As far as 3rd-party integration partners, we need to be careful who has access to clinic data and also look out for the little guys. Many clinics do not have the legal expertise to understand what some of these third-party companies are able to do with their data (i.e. sell it to other parties). Hence any 3rd-party integrations go through a rigorous vetting process. Best The ezyVet Team

July 2020

Jayme from Veterinary Specialty Center

Company Size: 201-500 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2020

Great cloud-based veterinary practice management software

Very smooth implementation. We have monthly meetings with them and they even visit our hospital on occasion to make sure they’re addressing all of our pain points. All of their customer service are very friendly and helpful. Aside from the occasional extreme slowness, we’ve been very happy with ezyVet.

Pros

I like that it’s intuitive, 100% cloud-based, has several integrations that we use daily and is constantly updating the functionality and ease of use. The reminder system and now added telemedicine functionality really set it apart. I also like that we can text clients and if they text back it goes directly into the clinical record. Several recommendations that we have suggested, they have implemented. I can also get a human being on the phone 24/7/365, which is unheard of for most EMRs. A+++

Cons

Occasional slowness and the number of communications that can be sent cap out at about 1 per every 15 seconds. For a company of almost 300 people who send thousands of reminders per day, it can cause a significant delay. The inability to trend blood values is also disappointing. Our previous software allowed us to do it, but ezyVet can’t at this time. The reporting functionalist also leaves a lot to be desired, but they are working on improving that as well. You can’t data mine very easily. If a particular word is mentioned in a clinical record, there isn’t an easy way to find all of the records with that word unless you take the time to tag each record.

Reasons for Choosing ezyVet

We liked the workflow, customer support and integrations offered by ezyVet the best.

Response from ezyVet

Replied July 2020

Thank your for your review Jayme. It's good to hear that you and the Veterinary Specialty Center team are getting value for the switch to ezyVet. Thank you too for the feedback around improvements we can make. I've shared it with the Product team and will get these features into the mix if they aren't already. Sincerely The ezyVet Team

August 2020

Stephanie from Veterinary Specialty Care

Company Size: 201-500 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2020

EzyVet Software

ezyVet staff is great! Super helpful. Implementation was good. Staff is knowledgeable

Pros

We really like the referrals letter. The way they look, how we are able to customize the letters. We also like the feature of sending records to rDVM's online portal via rVetLink. It is easy to use, once you get familiar with it

Cons

We wish everything had the "chains" to be able to get to the portal. Biggest example would be communications. We send everything to rDVM's and it would save so much time if we could just turn the "chains" green and they would send automatically. Also, there are several different spots to put the same information. Again this relates to communications. If everyone is not on the same page, communications can be put under different tabs and different spots within the same tab. And not all these areas communicate with one another so it can make it difficult to find communications

Reasons for Choosing ezyVet

It seemed to be targeted more towards specialty