About ImproMed Infinity


ImproMed Infinity is an on-premise veterinary practice management suite for clinics of all sizes. Primary features include treatment plans, patient information tracking, appointment management, billing, invoicing and reporting.

ImproMed Infinity allows users to configure user workflows, manage care facilities, track expenses and communicate with clients and vendors. The system also offers inventory management, and it can generate postcards, letters, and labels. Patient reminders and marketing tools are also available.

Users can export information to Microsoft Excel. Integrations include VetPressOnline, Rapport, AXIS-Q and 50 other software. These partner integrations allow users to connect with vendors who provide reference labs, digital imaging and pharmacy references.

ImproMed Infinity is compatible with Windows and offers ImproView, a mobile application for iOS and Android devices. The mobile application allows users to access their patient and client database, view medical records, track account balances and upload images.

Support is available online and over the phone.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Windows 8, Windows 10

22 Reviews of ImproMed Infinity

Average User Ratings

Overall

3.50 / 5 stars

Ease-of-use

3.5

Value for money

2.5

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(8)

4 stars

(5)

3 stars

(3)

2 stars

(2)

1 stars

(4)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 22 reviews

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October 2018

Erich from Lavitt Animal Hospital

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

October 2018

Not what it used to be

Before Henry Schein bought this company and software, I thought this was a great product - which is why I introduced it to our practice 2+ years ago. Having struggled with it since, I would not recommend this software to anybody. Save your money and get a different software -- there are several with the same features that run more smoothly and have better support.

Pros

The appeal of Impromed is the potential for customization to suit your practice. It also contains numerous features, but I'll get into that more in the Cons section.

Cons

Support for this software is non-existent. Get ready to open your veins for an expensive 'tech support' package that they'll inevitably push down your throat if you want any patches/fixes or updates to the software - and it's riddled with bugs and errors. When you can even get someone from tech support, 80-90% of the time they are unable to fix the problem you have. Most seem to be inexperienced with the software in general, meaning they will need to escalate to a higher level technician who will more than likely not call you back. New features that their webinars superficially demonstrate without getting into practical use...expect that tech support will know no more than you. Get ready to be a beta-tester for free.

Although it has lots of modules - each to address a certain feature practices have asked for - most of them do not work well together. This is part of why the learning curve for new staff is so high and your practice manager will struggle to make things more streamlined for them. There are many ways to do the same task in this software, but this usually results in confused staff. The software is not very efficient, meaning its going to run very slowly on anything other than a 4+-core PC. The latest updates have made the software even slower.

Response from Henry Schein Veterinary Solutions of Henry Schein Animal Health

Replied November 2018

Hi Dr. Roush, Thank you for sharing your feedback! We agree that ImproMed is customizable to suit the needs of your practice. We're sorry to read about your dissatisfaction with Support and the varying features of ImproMed. I've shared this information with our Executive, Product Management, and Support teams. If you ever have additional feedback you'd like to share, please email it to us at HSVS.Solutions@HenryScheinVet.com.

February 2019

Kerrie from Community Care Veterinary Clinic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

February 2019

Impromed

Overall good. Its overall keeping tract of our clients patients medical records.

Pros

It's easy to keep track and answer our clients questions with improMed.
I also use lab screen and other templets that can ease my documents on
our patience. Its also nice to have the emailing features so I can get the information
to our clients immediately.

Cons

The inventory and product side of this software is complicated. I also wish it will tell me
where I'm at with needing to reorder our inventory.
The Templates with prescription labels and reminders we seem to always need a IT person
to help us. IT help can sometimes not followup with us when we need something not as immediate can be pushed aside and not followup. Transactions take a long time with the credit cards.

Response from Henry Schein Veterinary Solutions of Henry Schein Animal Health

Replied March 2019

Thanks for reaching our and sending your feedback, Kerrie! We agree that ImproMed provides a lot of great, easy to use features that make it easier to run your business. While inventory can be complicated to get in to a rhythm, we have a great Training Team that knows the best practices and is here to help. In fact, we did a webinar focused specifically on inventory. We would love to put you in touch with a Trainer who can help you and the team sort out some of these areas. If you're interested in learning more, reach out to us at the email mentioned below. If you ever have questions or additional feedback we'd love to hear it! Email us at HSVS.Solutions@HenryScheinVet.com.

August 2015

Alinda from East Lake Hospital for Animals, Ltd.

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

August 2015

Easy to use, Mobile-friendly, Great tech support, Grows with your practice

Infinity allows us to perform veterinary medicine and not "think" about the software. It's easy to use, versatile, customizable and always improving. We are able to be "paperless" and not miss charges. Infinity fits into all aspects of our practice-surgery, boarding, grooming, and general medicine. The flexibility of the modules to schedule appointments, make reservations, utilize a treatment plan, email clients, even track employee hours makes Infinity top notch. The added use of the smartphone app to access medical records or the appointment scheduler allows us to do house calls more efficiently. Populating the invoice from the medical record is an easy way to build the medical record without missing charges. With Treatment Plans, you can put in services as minor as walking a dog or play time, to an in-depth plan after surgery that monitors medications. In using Treatment Plans, we are able to assign team members to tasks and ensure that each task is done in a timely manner, all while simultaneously recording data to the medical record. Emailing the client, printing/emailing reports and tracking all emails sent are nice features. The Episodes of Care module is a "virtual file" of the pet that you can customize and make a checklist on to ensure that you do get the record written up, follow up visits scheduled or progress reports made. Request lab tests, input charges into record, and have Infinity automatically download and import the lab into the proper pet's record. Using a tablet and working on the go in the clinic allows employees the flexibility to work almost anywhere- exam rooms, lobby, treatment area where a workstation isn't always feasible. The integration with Element Payments Services for credit card processing is seamless. Having a secure processor with the ability to take major credit cards and balance the books is a huge timesaver. Tech support is readily available as well as fast, friendly and knowledgeable. Hardware support and software support is at your fingertips by phone, live chat or email. As we continue to grow and think of new ways to use Infinity, it seems like ImproMed has already thought of them. I don't believe that a practice could outgrow this software. Infinity is the perfect software for us. If you are looking for a software that will be able to grow and evolve as your practice does, then Infinity is the right software for you. Whether you are a 1-doctor or 20-doctor practice, Infinity can handle it.

June 2018

Casey from El Dorado Animal Hospital

Company Size: 2-10 employees

Review Source


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

3.0

June 2018

Very versatile yet cumbersome system in need of more Support.

Some versions apparently are glitchy and temperamental. The equipment they sell is not too hot. The program has potential but gets expensive and SERVICE IS POOR.

Pros

It is pretty versatile and with added modules will let you do almost anything in the clinic you need to do.

Cons

Support has gotten BAD. THEY DO NOT RETURN CALLS. Lately leave us hanging for hrs limping along with malfunctioning software. Do not buy your equipment from them. Have had to replace hard drives in the server 4 times already. To get all the features you have to buy more modules. It’s not all included. Hard learning curve for new staff. Did I mention poor response from customer support lately? They do not automatically upgrade the versions of the software. Mobile integration is poor for pads etc. and most importantly service is not good.

December 2018

Rebecca from Lakeshore Veterinary Specialists

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

December 2018

Great for general practice

Overall it is a great system for general practice.

Pros

This software is great for utilization for general practice. There are many features and ways to achieve the same outcome from modules, which is extremely helpful as many employees do things differently.

Cons

Reports are unreliable or extremely difficult to understand. Customer Service is very slow and many times have closed open tickets without any updates. It would great to be able to see tracking of a ticket placed.

Response from Henry Schein Veterinary Solutions of Henry Schein Animal Health

Replied December 2018

Thanks for your feedback, Rebecca! We love that you recognize and utilize the versatility of your ImproMed software. If you're ever interested in additional ways to use your software--we can help. I've also shared your concerns surrounding the reporting features and Customer Support with our Team. If you ever have questions or additional feedback we'd love to hear it! Email us at HSVS.Solutions@HenryScheinVet.com.

June 2016

Sheldon from Kalona Veterinary Clinic, PC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

June 2016

Not listening

We are a busy 2 person mixed practice with a lot of inventory dispensing. We have been using Infinity for about 7 years. The support is really not what is used to be. They do not get back to us. And we are paying a high quarterly fee for that support. The label program and the search communications is too complicated for the average person to use. You have to call and get help for that, and they seldom "get" what you want. The program takes way too many steps to complete the simplest tasks. A good program allows a good computer literate person to "enter" or tab through screens. With this program, you always are reaching for the mouse, which doubles the time of date entry. Most of the drop down or view screens are not customizable. They are a small window, with lots of non-necessary columns and the only way to view them all, is to go to the mouse, slide the bottom bar, or narrow the columns like an excel format, until you see what you really want. I have made these suggestions since the program came out, and nothing has been done. There is little that is efficient with this program.

Pros

Lots of reports. But, again, they need to understand what the owner of a practice needs to evaluate and put that in a report that helps, graph and compare categories, trends, product usage for the past 5 years, without exporting to excel. When I complain about that, they just are proud of the fact that you can export to excel. But my time is valuable. Make it work in infinity.

Cons

See my experience, and also, Inventory. They need to get with MWI and get a seamless way to load inventory. I know Infinity is owned by Schein, but I am not, and they need to get over it, and help the customer that can only source what they need from MWI and allow downloading of orders into the system. We need predictive inventory. It takes too much time to view product, look at the usage by month (which is a very nice feature). We have over 2,000 products (inventory) and it would take forever to set the repurchase levels. Plus, in our large animal practice, products are seasonal. Let the program predict what I need to order based on past usage, so my staff can quickly select the quantity to reorder, and let the order go to MWI through Infinity.

July 2016

Jill from Dwight Veterinary Clinic

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2016

The most user-friendly software program around!

I've worked with Infinity for over three years. This is the most user-friendly software program I've come across in the veterinary field. With easy to find functions such as medical notes, invoicing and so much more keeping our animal hospital running in the most efficient way is a snap!

Pros

Easy to use Knowledgeable and friendly staff available for any concerns and/or issues
All business aspects are in one place Able to customize to our facility

Cons

Glitches occur with all programs... that being said, in Infinity some modules, only a few, do not have the ability to print.

Response from Henry Schein Veterinary Solutions of Henry Schein Animal Health

Replied July 2016

Thank you for the positive comments. We¿re glad that ImproMed Infinity has been able to add efficiencies to your practice!

October 2018

Nicole from Western Veterinary Group

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2018

ImproMed, the best clinic software

It's really the best clinic software I've used. I've had experience with Cornerstone, ImproMed, AviMark & VCA software. It's hands down my favorite of them all.

Pros

The ease of use and customer service are great.

Cons

The only thing I can really think of is that there are just SO many features that we have not yet taken advantage of because we haven't had the training on it all yet.

Response from Henry Schein Veterinary Solutions of Henry Schein Animal Health

Replied November 2018

Hi Nicole, Thanks for your feedback! We agree that there is a lot ImproMed has to offer. If you ever have questions or need help learning more about the possibilities available, please reach out to us at HSVS.Solutions@HenryScheinVet.com! We're happy to hear more about ImproMed and your practice.

May 2018

Kendra from Renton West Veterinary Hospital

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

May 2018

15 years experience with Impromed...most of it good

Pros

I love that it's so customizable and that there are multiple ways to do the same way. It allows for the user to develop his/her favorite/most efficient way to use the system.

Cons

It's complicated at first. Simply because there are so many ways to do things, before you know which way you like to utilize the system, it can be overwhelming.

Response from Henry Schein Veterinary Solutions of Henry Schein Animal Health

Replied June 2018

Hi Kendra, Thanks for your feedback! We appreciate that you've been a long time user and have taken the time to learn the ins and outs of our software. If you ever have questions about the way you're doing something, or a new way to do something, don't hesitate to reach out!

August 2017

John from Washington Veterinary Clinic, LLC

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2017

Have used Impromed since before that was their name, 1988. Have been very satisfied.

Pros

Easy to train new staff on system.
Love the inventory control
Bundled services automatically takes out products used in procedures
Integration with Rapport

Cons

the glitches that come with updates. So many features that we can't learn to use them all, so are under utilizing the system.

Response from Henry Schein Veterinary Solutions of Henry Schein Animal Health

Replied August 2017

Thanks, John! We are happy that ImproMed software has served you so well, for so long.

October 2015

Ellen from Lone Mountain Animal Hospital

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

October 2015

Above average, worth the investment!

Pros: We converted in 2007 from a very old PSI (former Cornerstone) product to Infinity, with no regrets. We purchased the software to make it easier for our doctors to write records and for the staff have ease of use, we accomplished this. We also made the choice to buy every available module and have not regretted that decision either. We have found that new staff members find it very easy to use also. I love that we can make our own medical record forms or use the library of forms available from other clinics so we don't have to start from scratch. The customer support is great and if they can't figure out the issue, they ask for help and make sure it gets resolved. Cons: As much as we like being able to make our own medical record forms, it can be very labor intensive. Impromed does offer a few forms for few, but we have really only needed to use that option once. Second con is some of the accounting features differ from other software as they are accounting based programs vs medical record based programs. We work with quite a few rescues/govt entities that pay by invoice and the system ALWAYS defaults to the oldest. Overall in the 8 years we have used it I would recommend this software over all others. I love the flexibility it gives us, ability to work with any lab/radiograph equipment we have purchased, allows multiple users on the same account at once, the constant update of software to keep it fresh-innovative-current. I have had the opportunity to explore other software and keep coming back to Infinity as my favorite.

October 2017

Holly from Spartanburg Regional

Company Size: 201-500 employees

Review Source


Ease-of-use

4.0

Functionality

4.0

October 2017

Can be great... can be terrible

Pros

Well-known, was ahead of their time in developing this for the industry. Personally, I enjoy extracting data to Excel, but I know many people in practice who don't have time or want to.

Cons

Difficult to learn, terrible support, doctors don't love. Missing modern day features for clients that are needed in this day and age.

February 2018

Mark from Community Veterinary Clinic

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality