Answer360 is a cloud-based VoIP solution designed for small and midsize businesses. The solution offers call routing, video conferencing, SIP trunking and other call center functionalities.
Answer360 offers hosted VoIP phone service which includes auto-attendant, voicemail-to-email, call queues and company directory features. The solution offers an admin portal that assists service technicians to operate phone system and make account changes in real-time. Using call volume reports, users can analyze calls by viewing information about a number of calls answered and unanswered.
Answer360’s “LiveConnect” provides businesses with a live receptionist and answering services that help them to capture leads and manage call flow. The solution offers Bconnected functionality that enables users to connect to the Internet when wired connections are not available.
Answer360 enables users to manage call history, call transfers, contacts and visual voicemails by using SNAPmobile application. It’s compatible with Android and iOS devices. Users can raise a service request or contact the customer care team for support inquiries.