Finding software can be overwhelming. Software Advice has helped thousands of businesses choose the right conference calling to help them manage conference calls, product demonstrations and trainings.

Showing 1-20 of 152 products

Jive Voice

Jive Communications delivers a cloud-based unified communication solution to organizations of all sizes across the U.S. Jive Voice includes integrated products for business VoIP, video conferencing and contact center which are all... Read more

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Recent recommendations: 76 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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Nextiva Office

Nextiva is a business-focused VoIP phone system serving small businesses and enterprises. The Nextiva VoIP service provides users with a complete phone, chat, texting, and fax solution. Customers get more than phone service. They... Read more

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Recent recommendations: 68 recommendations

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Deployments: Cloud
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RingCentral Office

RingCentral Office is a cloud-based business phone solution that offers business communication tools for video, voice, fax and text. Core features of the solution include conferencing, auto-recording and unlimited long-distance and... Read more

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Recent recommendations: 61 recommendations

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Deployments: Cloud
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FluentStream VoIP

FluentStream is a business phone solution designed for companies of all sizes. It offers call monitoring, telemarketing, IVR and reporting features within an integrated suite. The solution is available both in cloud-based and on-premise... Read more

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Recent recommendations: 35 recommendations

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Deployments: Cloud
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Ooma Office

Ooma Office is a cloud-based VoIP solution that caters to small-medium sized businesses across various industry verticals that helps them to manage their business operations. For businesses of all sizes, Ooma provides advanced voice... Read more

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Recent recommendations: 24 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
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Dialpad

Designed for organizations of any size, Dialpad Talk is a cloud-based communications platform that allows businesses to access voice, messaging, meetings and video from any computer, smartphone, or tablet. Other key features include... Read more

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Recent recommendations: 15 recommendations

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Deployments: Cloud
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Business Voice

Business Voice is a cloud-based VoiP solution created by PanTerra, which allows users to take or make calls from their office phone number, communicate with their team, and have file access, all from any device with an internet connection,... Read more

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Recent recommendations: 14 recommendations

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Deployments: Cloud
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GlobalMeet

GlobalMeet, a new generation unified communications (UC) platform, helps customers create connections with their employees, customers and shareholders. GlobalMeet provides a rich feature set including enterprise voice, a cloud-based... Read more

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Recent recommendations: 6 recommendations

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Deployments: Cloud
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Weave

Weave is a comprehensive software solution that includes a web-based phone system, a two-way texting function, customer insights, payment processing, plus more. This solution was built to help businesses with customer communication... Read more

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Recent recommendations: 5 recommendations

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Deployments: Cloud
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Versature

Versature’s cloud-based business VoIP services provide Canadian companies with unified communications and call analytics solutions to help manage their business operations. Versature’s key features include auto attendants, click-to-dial,... Read more

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Recent recommendations: 5 recommendations

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Deployments: Cloud
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net2phone

net2phone’s cloud PBX VoIP phone solution enables businesses to communicate in a variety of methods, whether voice, texting, messaging or web chat, over an array of devices, in the office and on the go. The net2phone solution features... Read more

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Recent recommendations: 3 recommendations

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Deployments: Cloud
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Five9 Cloud Contact Center

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide.  Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat,... Read more

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Recent recommendations: 1 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
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Twilio Voice API

Twilio's Voice API is a fully programmable VoIP system that helps companies make, manage and route calls to a browser, app, phone and more. Key features include call monitoring, call transcripts, call routing, PBX, auto dialer / predictive... Read more

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Recent recommendations: 1 recommendations

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Deployments: Cloud
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Vonage Business Solutions

Vonage Business Solutions is a cloud-based communications solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to internet-enabled... Read more

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Recent recommendations: 25 recommendations

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Deployments: Cloud
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Virtual Office by 8x8

Virtual Office is a collection of comprehensive web-based business VoIP solutions from offered by 8x8. Enterprise grade phone service, virtual meetings, mobile applications, virtual contact centers and more are available to help companies... Read more

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Recent recommendations: 9 recommendations

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Deployments: Cloud
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Skype for Business

Skype for Business is a hybrid voice messaging solution that enables teams and individuals across the world to communicate and collaborate. It offers both cloud-based and on-premise solutions. This solution allows users to interact... Read more

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Deployments: CloudOn premise
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GoToMeeting

GoToMeeting is a video conferencing and collaboration software that can launch meetings from various locations such as email, Microsoft Office, and instant-messaging tools. The solution is suitable for businesses of all sizes and can... Read more

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Deployments: CloudOn premise
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TeamViewer

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable... Read more

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join.me

Join.me is an online meeting platform that helps businesses manage meetings and team collaboration. Key features include real-time presentations, mobile whiteboards, scheduling, toll-free audio, chat and more.      Designed for... Read more

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Deployments: CloudOn premise
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ConnectWise Control

ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them... Read more

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Buyers guide


Last Updated: April 1, 2020

Every business meeting is an expense. In fact, a one-hour meeting among three employees with an average annual income of $50,000 costs your small business approximately $105. In order to minimize this expense, you need to conduct your business meetings as efficiently as possible so that you are able to save a maximum amount of time.

One way to do this is to use conference calling software. The software helps you:

  • Allow attendees to connect to a call using smartphones
  • Save time and money, as attendees will not need to travel to the meeting location
  • Conduct web conferences with clients and remote employees

By using a conference calling solution, you'll be able to conduct your business meetings more efficiently. This will ultimately result in streamlined processes and higher business profits.

To help you select the right software for your business, we've included the necessary information related to conference calling software market in this guide.

Here's what we'll cover:

What Is Conference Calling Software?
Common Features of Conference Calling Software
What Type of Buyer Are You?
Benefits and Potential Issues
Market Trends to Understand

What Is Conference Calling Software?

Conference calling software helps businesses set up audio, video and web conference calls with employees and customers. The software helps users perform the following functions:

  • Manage a secure connection between host and attendees within a video and audio conference.
  • Create online events and manage the registration process.
  • Collaborate with multiple hosts and attendees via live chat, Q&A and live polling options.
  • Provide customers, clients and attendees with a web conference portal to join calls.
  • Provide customers and employees with custom URLs and credentials for joining web conferences.

Common Features of Conference Calling Software

The first step towards selecting the right conference calling solution is to understand the software features. Having the right set of conference calling software features will help you maximize the ROI on your software purchase since you won't need to purchase other solutions to make up for a lack of features.

In this section, we'll list the most important conferencing software features that you must check out while searching a conference calling solution:

Screen sharing

Lets you share your desktop screen and presentations with the participants in the call.

Multiple hosts

Allows multiple participants to host a conference meeting. Organizers can decide different hosts for the different sections of the meeting and transfer audio and screen-sharing controls accordingly.

Live chat

Enables collaboration between organizers and attendees via a live chat section on the screen.

Polls/voting

Conduct in-call and post-call surveys to capture participants' opinions.

Reporting and analytics

Provides you with reports on conference calls. The reports include parameters such as conference duration and the number of participants.

Mobile app

Lets users join conference calls from their smartphones.

Dial-in number

Allow participants to join a conference by dialing a specific phone number. Users can also set conference codes that attendees can use to connect to the call.

Reporting in Zoho Showtime

Reporting in Zoho Showtime

What Type of Buyer Are You?

The next step towards selecting your conference calling solution is to understand the types of buyers in the market. With this knowledge, you'll make an informed software purchase decision to fit your buyer type.

In this section, we've classified the conference calling software buyers into two broad categories:

Audio conferencing software buyers. These buyers look for a voice calling software with conference calling functionality. If you own a small business that has a single-location office or that does not need video conferencing functionality, you should invest in this type of software solution.

Audio and video conferencing software buyers. These buyers usually belong to businesses that have multi-location offices or that need a lot of collaboration with external stakeholders and clients. Businesses that work with freelancers or need to provide product demonstrations can also invest in these solutions.

Benefits and Potential Issues

If your business conducts a lot of web conferences, webinars or online events, a conference calling solution will help you organize them more efficiently. Following are the key benefits of conference calling software:

Reduced costs. Since conference calling software allows users to access calls via the internet, it provides a cost advantage when compared to conducting the same number of calls via mobile and landline networks.

Higher attendance. Conference calling software lets users join calls via multiple options—desktop application, cloud application, mobile app and dial-in numbers. Also, with attendance tracking, organizers can track the applicants that are present in a call. These result in improved attendance in your business meetings.

Improved collaboration in meetings. A conference calling solution provides you with multiple features to improve collaboration in meetings. Users can select multiple hosts to present different sections of the meeting. The screen sharing functionality allows hosts to share presentations with all the participants, and the live chat and poll options improve engagement between the participants.

However, despite these advantages, there are some issues that may arise if you are not careful while selecting or using conference calling software. Below are some common issues that the users of conference calling software face:

Dependence on the internet. If you use a cloud-based solution, this will be one of your biggest challenges. If the internet speed is not good, it will affect the quality of your audio and video calls. This is an even bigger issue if a lot of your employees join conference calls from their smartphones. Cloud-based conference calling software users can minimize this risk by selecting a product with dial-in functionality. This way, attendees will be able to dial-in from their smartphones and connect to the call when the internet connection is poor.

Website downtime and network-equipment failure. This issue affects both cloud-based and on-premise software users. Equipment failures and vendor maintenance affect the availability of conference calling software until the issues are fully resolved. For this reason, buyers looking for cloud-based conference calling solutions should select a vendor that offers low downtime in its service level agreement (SLA). If systems are down, attendees may also need to connect via telephonic conference calls while the maintenance is being carried out.

Unauthorized access and other data security breaches. Since conference calls are hosted via the internet or physical servers, there is a risk of unauthorized access and call interception. To combat this risk, conference calling software buyers should make sure that the product they shortlist has the necessary security protocols, such as HIPAA, 56-bit DES encryption and 128-bit AES encryption.

Market Trends to Understand

Based on our research, following are the key trends in the conference calling software market:

Virtual reality is the future of web conferences. Virtual reality can provide users with an enhanced meeting experience. With the help of this technology, attendees will be able to convey their opinions and gestures more efficiently, making the conference calls more effective and engaging. We expect virtual reality to become a core conference calling functionality by 2025.

AI and natural language processing (NLP) to take meeting notes. AI and NLP can help businesses make their note-taking process more efficient. While NLP can transcribe calls to text, AI can sift through the transcripts to find relevant items and summarize meetings. With products such as Wrapup and Hendrix already making developments in this area, we can expect the technology to expand into conference calling software by 2022.