Dialpad Software

4.23 / 5 (294)

Our advisors have recommended this product 24 times in the last 30 days

About Dialpad

Designed for organizations of any size, Dialpad Talk is a cloud-based communications platform that allows businesses to access voice, messaging, meetings and video from any computer, smartphone, or tablet. Other key features include call routing, call controls, admin capabilities, voicemail, meetings and collaborations.

Dialpad's native Voice Intelligence features include real-time transcription, sentiment analysis on active calls and highlighted action items within post-call transcriptions.

Dialpad’s interface is able to integrate with business platforms such as G Suite, Office 365, Zendesk and Salesforce.

Dialpad Talk doesn’t require any additional hardware, infrastructure or IT support. Implementation and provisioning are accomp...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

292 Reviews of Dialpad

Average User Ratings

Overall

4.23 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(137)

137

4 stars

(107)

107

3 stars

(37)

37

2 stars

(8)

8

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 292 results

January 2020

Nicholas from Project: Website

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

The Best Office Phone Solution

Dialpad's AI transcription service makes it easy to follow up on calls without writing notes. It automatically locates todo actions and positive/negative sentiments and makes it incredibly easy to stay on top of all your office communications.

Pros

Dialpad truly has two distinguishing features that make it better than all other competitors: 1. Design. Dialpad's intuitive user interface across all its platforms far exceeds the clunky, outdated interfaces of its closest competitors. Having a similar, yet distinguished interface helps differentiate it from your regular phone app on your phone while retaining similar functionality to ease the learning curve. 2. Seamless integration. Dialpad makes it easy to switch calls between your devices. For example, if I take or make a call on my Mac, I can easily move it onto my cell phone if I need to move locations. Other competitors typically have an iPhone app. While some have apps on other platforms, we have found them buggy, and for some, unusable. There are a number of other features, such as its AI transcription, but these are probably the two most important features for a phone system. Simply put, our team has never had a single complaint about Dialpad, which is exactly what you would hope for in an infrastructure component like Dialpad.

Cons

There isn't anything that I dislike about Dialpad. It has been a perfect solution for our office phone system.

May 2019

Dysiree from ContactCRE

Company Size: 11-50 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2019

Dial Pad Versus Other Phone System

My experience was great, basically it does the job we need so I am satisfied with that. But to be more advanced, the system needs more improvement and I hope they could make it more user-friendly.

Pros

If you are looking for a cheaper phone service, that does the job of catering your customer's, this might be the one for you. Way cheaper than Ring Central and The Customer Service is Up top, but SOMETIMES not so easy to get in touch with especially on weekends. However, I highly recommend their service as they are very fair to their users, For instance, when we were still getting used to the system, we have 4 phone lines that were reserved and we weren't aware that it was being billed, but the customer service steeped in and refunded the cost of the unused lines RIGHT AWAY, they are easy to negotiate with.

Cons

The Software is basic, but not that very user-friendly compared to ring central. We've been using Ring Central for a few years before we shifted to Dial Pad. Recordings are not easily located, when you try searching the phone number on the call logs, it will just give you the activity and the only way for you to turn on the recording is to manually turn it on while on a phone call, there must be some other ways, but for people who are not so techy and just wanted to use the phone service solely, it would be quiet a challenge figuring how to set this in automatic mode. Dial Pad also Offers Transcription, this means that all Voicemails left on your phone numbers we're automatically transcribed, however, it is not accurate but it does the job. Integrations with dialpad to your customized databaseMIGHT be possible but at a higher cost and you may need to get a quote with their Sales Department.

November 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

November 2019

Freedom from hardware!

Our "phone system", i should say, "solution" is orders of magnitude cheaper, easier to support, and easier to expand.

Pros

I like that we kissed, well, without mentioning names, we kissed goodbye to hundreds of thousands of dollars worth of "top of the line" physical equipment and replaced it with a simple "byod" solution... and our organization couldn't be happier with the switch!

Cons

It's been awhile now, and I've forgotten most of it so it couldn't have been too severe, but there were some quirks with how different kinds of lines were priced out. if it's still the same, they could use some extra clarity there.

July 2018

Harry from Oak & Willow Bodywork (d/b/a)

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

2.0

July 2018

good value but buggy.

As primary business phone line, Dialpad fits the bill. I can make and receive calls for my business on my personal phone without revealing my personal number, and I can maintain a minimalist customer list. As a mobile-only (not an enterprise) user, theres a lot that the app can do which I dont need. Dialpad appears to have capabilities that can support my business growth (additional users and physical locations), but Ill be wary of whether their inconsistent iOS interface is an indication of spotty development overall.

Pros

Note: Dialpad offered gift certificates to reviewers. I think thats shady. But I have used the app 2+ years. Best: I am a sole proprietor (single user) & love that this app gives me a business phone number that rings to my personal device. Thats genius, a good value, and worth all interface hassles. Also, support has improved a lot. I get timely, thorough responses to issues: theres a star-rating requested every outgoing call, and when I have reported issues (rare, such as one-way audio), theyve sent detailed analysis explaining what happened. At least one bug I reported (an issue where the keyboard covered most of the comment field on a feedback window, with no scrolling) has recently been fixed.

Cons

Dialpad scores terribly on its interface and on interoperability with other apps. The contacts-search function wont access iOS Contacts (even with access granted in Settings): type a name in search, and it will sit & spin all day. It doesnt even time out. The app provides a skeleton contacts function (name, phone numbers, emails, company, and titlethats it), so I lose a lot of functionality thats essential for a communications app. Similar fail when sharing a picture from Photos: tap Share, select Dialpad, and the app will open to the eternal spinner (yet the app will acceess Camera and Photos the other way around). Also, unlike iOS Messages, when I start a text in Dialpad and need switch screens or apps, the draft text goes away. Lost time & effort. These issues are all long term, so clearly, the development team just has not prioritized basic functionality in their phone app.

December 2019

Kate from Property Protect

Company Size: 2-10 employees

Industry: Insurance

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Dialpad has made our business ops run without a hitch!

Great experience. We've never had any down time or major glitches. The value is great for what you pay. We appreciate the pricing as we are a smaller company.

Pros

Easy to set up. Established a business phone #, a conference call # and voicemail in a matter of minutes. I love that you can text from the web app. Dialpad has changed the way we communicate with customers.

Cons

We had a slight glitch when we set up the 2nd department's voicemail. We didn't even know that dept could have it's own voicemail so we are grateful for the feature.

Reasons for Choosing Dialpad

Ring Central seems so complex, they wanted to up sell us on everything and mentioned "hardware" why would I use hardware in 2020, ha!