About Digium Switchvox

Digium Switchvox provides a cloud-based and on-premise phone system that helps users in unified communications. Businesses with multiple locations deploy hybrid Switchvox systems, in which on-premise and cloud-based systems at multiple offices are peered to work together as a single system. The solution provides licensed users access to the system's capabilities so that users do not have to be individually licensed for features such as call recording. It provides mobile apps for Android and iOS devices.

Digium Switchvox enables unified communications for end users via the Switchboard client, which can be utilized for click-to-call, instant messaging and presence. The Mobile app allows employees to access PBX features with mobile devices. Contact centers can a...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

25 Reviews of Digium Switchvox

Average User Ratings

Overall

4.08 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(12)

12

4 stars

(7)

7

3 stars

(2)

2

2 stars

(3)

3

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 25 results

January 2018

Garry from JMARK Business Solutions, Inc. IT Support and IT Services Tulsa OK, Springfield MO, Fayetteville AR

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Fantastic Hosted PBX platform that integrates well with Switchvox On-Premise as well.

Fantastic Hosted PBX. Amazing real-time visibility and call management tools.

Pros

The switchboard is the key defining feature of Switchvox. The drag-drop call management and real-time call and queue visibility make it fantastic for receptionists, managers, and call centers. With Switchvox all features are included for all users, so you don't end up with hidden fees for add-on features. The new licensing model even gives you mobility and softphone options that are part of the base extension license.

Cons

There is a very small subset of features that are available in Switchvox on-premise that are restricted in the Hosted platform due to the shared nature of the system. Unless you're a real power user and already intimately familiar with the on-premise version, you are unlikely to notice, though.

May 2018

Aimee from Branches, Inc.

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

May 2018

This is our phone system at our office. It is definitely been a step up from our previous system.

I love that it put our phone system online and allows you to manage calls and messages from anywhere in the world.

Pros

It really has taken phone and voice mail systems to another level. My favorite feature is that it allows you to connect to your phone online. You can set up your out of office messages for your phone via your computer, you can forward, transfer, and "park" calls all via the online application. You can also listen to your voicemail through the online applications and view your company directory there as well. It has been a great technological advancement for us and especially for those of us fielding high call volumes.

Cons

Employees have seemed to be slow at adopting the online application. My hope was that the online directory would take away the need to publish a paper version, however, after 5 years of having the system we've not gotten away from updating and printing a new directory. The system also doesn't seem to have the capability to store personal cell phone information - which many of our employees must be reached that way as well. The online application could be a bit more user friendly as well. It takes some learning to figure out the 'language' in the system, how things are labeled, and the steps to getting to the employee directory, for example.

March 2018

George from Williamson Insurance Services

Company Size: 11-50 employees

Industry: Insurance

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

Switchvox: An affordable yet robust PBX for your small business

A robust PBX system at a cost that is attractive to small business.

Pros

The Switchvox is extremely customizable so that you can tailor the system functionality to your business' call structure. It can be used for automated answering or as an operator PBX with the ability to set up circular and linear call groups. With the included Switchboard web console, you can view and distribute calls in your organization, dial other users, view and retrieve parked calls, manage voicemails and more right from your workstation's desktop. There are optional add-ons to allow you to dial contacts directly from your web browser and MS Outlook.

Cons

The mobile app for Switchvox has experienced spotty perfromance with intermitent call drops and user status displays. Despite several sessions with Digium suppport, theyhave been unable to resolve the issue. This is an area where they need improvement. Be cautious is your intent is to have an employee use the mobile extension app exclusively.

December 2019

Stacy from Firespring

Company Size: 51-200 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

December 2019

Good way to get accurate phone reporting, easy way to handle phone transfers.

This is our phone system. It does what it's supposed to and allows admin-types to monitor.

Pros

I need to monitor a small team's phone calls and call logs and numbers. Switchvox reporting is fast and easy and makes good, accurate reports (sometimes some calls seem missing, and they have different parameters you can set to indicate what constitutes a call vs a dial and whatnot).

Cons

Sometimes it seems frustrating when I run a report and the numbers don't seem to line up with my own numbers, but that's usually an error on my part (i.e. what I'm querying). Otherwise, call recording, monitoring, etc is all straightforward.

July 2015

Jared from CCMG

Industry: Hospital & Health Care

Time Used: Less than 2 years


Ease-of-use

4.0

Customer support

1.0

Functionality

2.0

July 2015

Lots of issues and bugs, terrible support

Pros

No hardware issues after a year and a half. Easy to use GUI. Simple installation.

Cons

Software is old and outdated even on the latest version which requires an active support contract to stay up-to-date. Lots of bugs and problems. The Switchboard lags, crashes, and displays inaccurate information. Switchvox support (which we pay for) acknowledged this as an issue over 6 months ago and have not produced a fix or workaround. Support is a joke. No impressive features. API is not very robust. No real integration. No real fault tolerance / high availability options.