About MiCloud Connect

MiCloud Connect (formerly ShoreTel) is a cloud-based VoIP phone system that offers collaboration and conferencing tools to enable information flow within the organization. 

The solution enables system administrators to manage user settings, set preferences and monitor call activity. With ready-to-use calling data, the management can keep track of sales performance and service levels. Mitel also offers an analytics package to analyze call data and generate valuable business insights.

With MiCloud Connect, callers can invite people to their conference line, retain conversation history, record calls, share desktops and more. The solution also offers tools to configure rules for prioritizing call routes. Users can also design flexible models for call...


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Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 8

243 Reviews of MiCloud Connect

Average User Ratings

Overall

4.22 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(95)

95

4 stars

(102)

102

3 stars

(36)

36

2 stars

(7)

7

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 243 results

February 2019

Julie from Bricker & Eckler LLP

Verified Reviewer

Company Size: 201-500 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

February 2019

Everything I need.

I'd say we've had a seamless integration of ShortTel at our firm. I love the added features and how easy they are to use. Fits very well in my day-to-day operations.

Pros

Our company switched to ShoreTel a few years ago, and I've noticed a significant difference in how I use my phone and voice services. The desktop application makes it extremely easy to track missed calls, know the status of people I'm trying to get a hold of, and forward any calls when I'm out of the office.

Cons

Only one complaint - when voicemails get sent to my email, I have to listen to them through my external phone speakers instead of the earpiece. Sometimes I get confidential calls, so I can't be discreet about checking my messages.

December 2018

Shae from nFocus Solutions

Verified Reviewer

Company Size: 51-200 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

December 2018

Complex Implementation - Low Key Day-to-Day Maintenance

Pros

We were lacking quite a bit with our prior phone system. So the transition to shoretel was much needed. I was involved with the RFP and pricing discussion with a multitude of vendors. In all cases, Shoretel offered the greatest amount of features, including integration with our CRM (Dynamics) all while having the lowest price point. As the Director of HR, I am able to act as system admin with zero technical background, which is also greatly appreciated.

Cons

Reporting analytics are limited. Requires integration with third-party product to get the analytics we prefer. That being said, we dive more into our call details as we are a call center and execute performance metrics at the agent-level based on said data.

February 2021

Patricia from MKC Architects

Company Size: 11-50 employees

Industry: Architecture & Planning

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

February 2021

Great for phone portability

Allows us to work remotely without loosing the ability for our clients to contact us via our office phones

Pros

This software has enabled our office to work remotely during the pandemic and to remain productive. We can forward our desk phones to our cell phones and it is transparent. When someone calls our desk phone they have no idea they are ringing our cell phones

Cons

It is a little unstable at times. Also their direct company support is sorely lacking. I have tried to chat several times and either the agents don't know how to solve the problem or I keep getting kicked off the chat.

Reasons for Choosing MiCloud Connect

We had previously had experience with our equipment partner and they offered us excellent local support. Price was cheaper as well

May 2015

Natalie from Ronald McDonald House New York

Industry: Philanthropy

Time Used: More than 2 years


Ease-of-use

4.0

Functionality

3.5

May 2015

Shoretel truly makes the communication process easier

Pros

I rarely actually use my voicemail, but I understand that it's a necessary part of doing business with some. I appreciate that when I'm on the go, Shoretel's transcription allows me to still read voicemails, and the IM function is so necessary for intra-office communication. I love that I can access my voicemails via email and I never have to call in!

Cons

I think Shoretel could benefit from a few more user-friendly benefits like recording of chats. Once the window closes, it's gone. However, at its core, what it does best is the availability of voicemail across other platforms. That happens very well. Also, I think that the interface that allows you to switch between the functions (calls, IMs, etc.) could be a little better organized. I've had complaints from colleagues that have been unable to figure out how to add contacts. When they try to set it up, they end up accidentally calling people.

October 2020

Amber from Argon Medical

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

October 2020

Shoretel Review

My over all experience with ShoreTel has been mostly positive. There have been no major issues.

Pros

Shoretel has decent support and this product makes things easy for our company. We have had the phone system for quite a few years and have not had much difficulty with it when we had it. We did switch over to a new phone system because it had much more versatilely for our growing company.

Cons

The client could be more user specific I wish there were a theme and more general updates. The web interface is could use some more work as well.

Reasons for Choosing MiCloud Connect

At the time it was the best option for our company we were not on a global scale.