Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"Software is very easy to use and customer service is great. They are always 24 / 7 to support any issue."
"Easy to use for both our staff and our customers. Very customisable. Exceptional Support"
"I really liked the features Onprintshop offers at a very affordable pricing, moreover has options to customise and add on features. "
Cons
"None to date. So far any of the challenges I have come up / across have been resolved by the support and account management team."
"Sometimes the website layout is not easy to personalize according to your needs. Is not easy to change."
"The online "manual" is not well documented. However, the customer support team is readily available and goes above and beyond when it comes to responding and teaching the "how-to's" "
Web-to-Print Storefront Reviews
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January 2019
Vic from Automated Photo Technology, LLC
Company Size: 2-10 employees
Industry: Printing
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Simply the best in the Industry!
We needed a responsive make-over. OnprintShop has provided stellar commitment to our redevelopment and deployment. We are looking forward to a long partnership with a team that understands our needs and works diligently with integrity to provide solutions.
Pros
Ease of use, packed with an abundance of rich features to enhance the ecommerce workflow in our space in the print industry. The options under the hood are well thought out, developed for easy integration and work exactly as expected.
Cons
There's nothing to not like about OnPrintShop. This platform has been developed by a team of industry leaders that have performed a deep dive into the daily operations of a print organization. Everything is covered from order placement, client registration, through shipping and payment gateway integration - absolutely amazing platform.
January 2020
Neil from Colour Digital Print Ltd
Company Size: 2-10 employees
Industry: Printing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Best in its class
The experience from initial consultations to purchase, installation and use, has been exemplarary. The team at OPS listens to our needs, is attentive, prompt and efficient in their responses and solutions. The software has re-developed our business model making us efficient. It would be a great addition to any print firm.
Pros
The implimentation of the software is effortless, the support provided by the team at OPS is second to none. The flexibility of the software to customize to our own requirements has been the most important factor for us. Both front end and admin side for this software is very simple and intuitive to use. Product setup and the variations for options is incredible and the software is regularly updated with new features. This platform is becoming in our opinion the leading platform.
Cons
Software is a subscription service and access to server space is limited, however, any requirement for this is undertaken by the support team. Not having access to server space is a slight limitation in our opinion - however, we have found that the support team has facilitated each and every request we have asked for.
Reasons for Choosing Web-to-Print Storefront
The solution features and support were the main consideration.
Reasons for Switching to Web-to-Print Storefront
Running our own store with hosting and software updates, as well as custom development to fit our business model was too time-consuming and problematic - it made sense to find a managed platform that would fit the business needs.
January 2021
Darren from Future Company Consulting Pty Limited
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2021
Exceptional Platform
Pros
Easy to use for both our staff and our customers. Very customisable. Exceptional Support
Cons
None to date. So far any of the challenges I have come up / across have been resolved by the support and account management team.
September 2017
Amanda from VirtualPrint
Company Size: 2-10 employees
Industry: Printing
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
2.0
Functionality
4.0
September 2017
our customers love using it, but we have had a lot of technical issues
a lot less manual design and admin as customers can log on and make the changes themselves, which is particularly helpful when its only a name and phone number on a business card!
Pros
its very easy to use, straight forward to show customers and our corporate customers love that we can customise there interface with their logo and colours.
Cons
Our corporate customers use this everyday so with the time difference its hard to speak to technical support when we have issues and questions, and even with new updates we have the same issues reoccurring which is frustrating.
January 2020
GENE from FireSprint
Company Size: 11-50 employees
Industry: Printing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Great company, powerful product.
Great product overall. They are incredibly responsive and easy to work with. Customizations are no problem and very cost effective. The software adapts to our business model, not the other way around.
Pros
OnPrintShop works well for our needs. We have a diverse and complex product line selling signs of all shapes and sizes. OPS is flexible enough to allow us to price our products out dynamically.
Cons
As with any Web2Print solution, there is huge amount of time invested by my team and I to input all the products. I don't know how else it could be done, but this is by far our largest challenge.
August 2017
Laura from Printing
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2017
We were looking for an out of the box solution to attract new business, OnPrintShop delivered!
Pros
The software is pretty flexible. If it doesn't seem to address your need in the most obvious way, there is usually a way to work around it. The customer support is outstanding in every respect. The technical department addresses issues swiftly. Updates come out regularly. We've been very pleased that their customer support team listens to our feedback, communicates it to the developers and those concerns/wishes are often addressed in the next update.
Cons
The online "manual" is not well documented. However, the customer support team is readily available and goes above and beyond when it comes to responding and teaching the "how-to's"
September 2018
George from Four Colour Print Group
Company Size: 11-50 employees
Industry: Printing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2018
OnPrintShop - Great Service / Flexible Software
OnPrintShop customized the program for me, but I went through several paid upgrades to get the product fully functional.
Pros
Very flexible in programming and customization, at little to no cost.
Cons
The out of the box version had a lot of language and functionality of an Indian computer programmer. Took a lot of time to put the program into shape for USA usage.
September 2017
Andry from Printalert bvba
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2017
Good system to follow the printing orders
Pros
A lot of features! And very good customer support. If there is a problem, you can contact them by mail or chat and they'll help you right away
Cons
Some features are still missing. Fortunately, there are each 3 months updates in the system and if it's possible, they'll implement the issue into the new update
October 2018
Paul from Paul Wilford Photography
Company Size: 2-10 employees
Industry: Photography
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
October 2018
Easy, Simple edits
I love the features and since i compose most of my art prior to editing, usually the only thing i need to do is sharpen and crop.
Pros
I like the ease of uploading and that the simple edits i need are quick and accurate
Cons
One and only thing i don't care for is that it cannot be guided. I usually don't have the patience to sit and watch a tutorial on special edits.
December 2018
Lisa from Fiesta Furnishings
Company Size: 11-50 employees
Industry: Furniture
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
2.0
December 2018
Good for the Basics
Overall experience was fine
Pros
Ease of use, including ordering and installation
Cons
Changed over the years. Doesn't give you the graphics it once had
September 2017
Rafeek from Ridha Prints Pvt. Ltd.
Company Size: 51-200 employees
Industry: Printing
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2017
wonder full platform
Pros
user friendly... as an administrator, it is very user friendly and easier to alter or place any product insertions..... the pre-loaded templates with relevancy is awesome and we are able to find most of the jobbers used to download our images for designing
Cons
still some graphics would have been included which would have given smoother transition looks .... this optionality absence has led us to implement the software nearly an year as we could not find a proper web designer... rest all the platform is awesome
September 2017
Gabriela from S2P
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2017
This software is an essential part of my business. Very happy customer¡
Pros
Software is very easy to use and customer service is great. They are always 24 / 7 to support any issue.
Cons
Sometimes the website layout is not easy to personalize according to your needs. Is not easy to change.
September 2017
MR. SANKET from SILVERPOINT PRESS PVT. LTD.
Company Size: 51-200 employees
Industry: Printing
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2017
Excellent Web2print Solution & application
Work Stability & profit.
Pros
User Friendly dash-board and operation. Support & training team was excellent & coperative. Updates come out regularly. We've been very pleased that their customer support team listens to our feedback, communicates it to the developers and those concerns/wishes are often addressed in the next update.
Cons
Manage all the printer needs for web to printing. Workflow management give us the exact status of the job when you have different work department.
May 2019
Mike from Signs R Us
Company Size: 2-10 employees
Industry: Printing
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Web to print
Pros
OnPrintShop team and software are the most powerful system available in the web to print market. I tried couple of different companies in past but none of them met my requirement. I am so happy and grateful to meet and working with you.
Cons
I can't setup minimum charge for additional option.
August 2017
Katie from American Business Card
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2017
Magical, Fantastic, Responsive & Lovely People
Pros
The software is very functional and the team that supports and backs it up is exceptional. Pradeep is an amazing customer service representative that saw to my every need for building for the website.
Cons
There are functions that are not accessible from the back-end. Adding a few more functions for customization would be helpful.
September 2017
Jaison from Zoombis
Company Size: 51-200 employees
Industry: Printing
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2017
Replaced old retail site with OPS. Great Support, good value, extensive options, cont. improvement.
OPS allows you to compete and keep up with others quickly and efficiently in the online print ordering market. In our specific market it has allowed to stay in the lead.
Pros
Online design tool, base templates, ease of creating design templates, integration of options and excellent customer service and support.
August 2017
frank from Printing and solutions
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2017
Really happy with this software .
Pros
we was looking for a web to print solution for a long time every time i see a demo something is missing but this this company they just nailed it everything we want and its there . customer service is awsome everyone is very helpful.
Cons
Hmmm not much i can say anything few things i dont like about the software but nothing major . i was told it will be fixed in the next upgrade so looking forward for it.
February 2018
Anonymous
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Very friendly staff and easy to use program!
Pros
Its super easy to use and very simple to add in your own HTML code to fit your very own branding style. If you have just a little knowledge in HTML or CSS, this is perfect for you!
Cons
The least I like, are the limitations to the products custom ability in their pages. Since we offer very custom print options, the product pages are strict and limit your products custom ability.
September 2017
EILEEN from Yellow Dog Digital Press
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2017
User friendly; easy to understand .
Pros
Its really great software. when I started working with this software I learned a lot. And excited to explore on other features.
Cons
not enough video tutorials, make tutorials more comprehensive. Though the onprintshop team are always ready to answer my queries.
April 2015
Christina from Online Print Store
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
April 2015
Great product with great team!
We have been using the prouduct for about a year now. There is nothing like it in the market. Before we acquired their license we did a lot of research. They have done a lot of great things. As any company, there are some areas they can perfect but they speedily reply and they listen to your suggestions. I am excited about growing with them. Chetan, is a great service member and always goes out of his way to find us an answer to our questions. I look forward to future upgrades, as they are continually developing the product. Do your research, but don't pass the opportunity to find out what Onprintshop can do for you.
March 2015
Kelly from Print Duo
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
March 2015
Very Highly Recommended
I have been using OnPrintShop for almost a year now and have been highly satisfied with their product and services. I did A LOT of research and demos when I was looking for a web-to-print solution, and OnPrintShop is by far the most dynamic and feature rich in its price range. The customer service is always very prompt and we have never had any problems with the security of our website. If you are looking for a very solid & useful web-to-print software, but don't have $20,000 to spend, I would highly recommend looking into this company.
September 2017
Rebecca from Supply Shack Ltd
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2017
Excellent service, really friendly and reliable people
Everything works as it should and the web team is always straight on hand to give you any help needed.
Pros
Easy to use, great functionality - great support from the web team there. Overall a very good experience.
April 2015
Jad from UZ Marketing
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
April 2015
Excellent Software and Service!!
Every time we need something the team is always there! It does not matter what time it is they are always around and have 24/7 support chats available! Also when I have problems they correct it ASAP and if not they get it done by NEXT DAY! The software is easy to use once you learn it and play around with it as well as get a hands on tutorial from the team. I definitely recommend this platform to others who seek this type of functionality.
December 2016
Helen from Doremus Graphics
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
Very excited to begin
I am excited to begin working on the OnPrintShop platform. This is a very intuitive program that offers many variables. After my very thorough training, I am confident that I can utilize the program to its fullest as well as have extensive customer support as needed.
April 2015
Jolene from Printnow.ie
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
April 2015
Excellent Service!
We have been very impressed with OnPrintShop. It contains all of the essential elements to ensure a very effective shopping experience for our clients. The OnPrintShop Designer Tool and Content Management System is easy to use and very flexible, all with a very high level of performance.
April 2015
Danny from Print On Call
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
April 2015
OnPrintShop Team helped a lot to us
OnPrintShop on-line print solution is great and affordable. If it was not for OnPrintShop, we wouldn't have been able to secure a web2print platform with the amount of budget we have to start the business. It really help to fulfill our business dream.
August 2012
John from PrintSmart
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
August 2012
Excellent
Excellent software and services for SME print service providers
Pros
I really liked the features Onprintshop offers at a very affordable pricing, moreover has options to customise and add on features.
Cons
Add on modules available only in license solution
April 2014
Barb from GFX Printing
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
3.0
Customer support
1.0
April 2014
Not Recommended
If you accept Paypal, be careful -- these guys get a full copy of your customer's information on the backend. If that's not bad enough, there's plenty more to say and I recommend you do a full search for their company name through Google to read other reviews in Web2Print forums to get a clear picture of this company's shortfalls. We've now had to spend many thousands of dollars to close all the security holes and get the program to be useful for us to continue to use it.
September 2015
Prakash from Star Colourpark (I) Pvt Ltd
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
September 2015
Good training section. Help to know easy understanding.
This software is useful to all printing needs. Customer no need to spend a time to get their printing materials. It is very good software.
April 2015
Ingrida from onprint shop
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
April 2015
Great web2print solution and software
Its really great software. when I started working with this equipment I learned a lot. This solution is rapidly evolving.
January 2017
Carol from Good Shepherd Lutheran church
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
1.0
Functionality
3.0
January 2017
Print Shop review
I do not find this program easy to use. I am however self taught on it and can use it for a few things in this organization.
December 2015
Cherylyn from Print VfX
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
1.0
Customer support
1.0
December 2015
Not Good!
They over promise and the solution is not stable yet!!!