Katabat Software


 

Katabat is a cloud-based workflow management solution that enables users to automate manual operational processes into workflows. It covers marketing content workflows and complaint management workflows. It can be useful in various departments such as marketing, customer service, collections, recovery and agency management

Katabat for marketing automation enables users to create and define marketing workflows and automated processes with trigger-specific events, such as new customer onboarding, anniversary emails and more. The solution can also be used to gather data to measure customer satisfaction or upselling a product.

With Katabat, users can automate and standardize the complaint management process. Users can create automated workflows based on operational procedures, without requiring IT involvement. Customers can initiate complaints via the self-service customer portal, or over email or telephone, and users can create a workflow to routing tasks to the specialists.

 

Katabat - Accounting
 
  • Katabat - Accounting
    Accounting
  • Katabat - Customer service
    Customer service
  • Katabat - Recovery workflow
    Recovery workflow
Supported Operating System(s):
Web browser (OS agnostic)

8 Reviews of Katabat

Showing 1-8 of 8

 

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November 2018

November 2018

Very functional!

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Pros

This software is awesome! we use an AI system to help us contact patients which then forward those calls to us and we are able to help them better and more efficiently. This system has helped our company grow and be more efficient.

Cons

This software is pretty great, we don't have problems with it so far.

Review Source: Capterra
 


August 2018

August 2018

Great software! Very easy to create strategies and flows with this very flexible system.

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I've found the team at Katabat to be extremely responsive, friendly, and professional. They've been excellent partners and I'd be pleased to recommend their services.

Pros

I liked that you could run multiple strategies side-by-side independently from each other. Many other applications on the market allow only a single waterfall treatment. Katabat lets you run as many as suits your needs, making it very flexible.

Cons

There isn't anything I didn't like, but there probably is some opportunity to improve basic reporting.

Review Source: Capterra
 

Tyler from Genworth

May 2018

May 2018

I used the Debt Management platform at a previous employer and was extremely pleased with it all.

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One stop shopping for my collections reps. Instead of searching several out dated platforms, this product allow them to have all the information at their fingertips. Production and overall associate morale increased drastically.

Pros

The entire process could not have been smoother. From the writing of the business requirements, testing, training, implementation, on going support, troubleshooting, IT, everything was extremely efficient and effective. The post roll out support was second to none. The Relationship Manager was always available and readily willing to assist in any way, but he was not the only one. Everyone from the President to the trainers made me feel like I was the only customer on the books.

Cons

The only drawback was one my Company's side. They did not tap into the true potential of the product and all the services they provided.

Review Source: Capterra
 

Kelly from RBS Citizens
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

Detailed requirements gathering, efficient deployment and met business objectives.

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Reduction in loss rates, operational costs, errors. Improvements in customer satisfaction (NPS) and agent ramp time. Better adherence to ops policy and compliance.

Pros

Straightforward integration with multiple legacy systems and easy for operators, analysts and agents to learn and ramp up to produce results. Powerful strategy engine that works across the customer life cycle. As a top 20 mortgage lender/servicer, compliance was an important factor in our decision to purchase and the platform delivered on each challenging requirement we presented.

Cons

Not necessarily a bad thing, but the platform is incredibly powerful. This means strategists and operators need to challenge themselves to not just do what they always done. The power of the platform is using it to also test new ideas.

Review Source: Capterra
 

Jamie from TD Bank
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

Great product. Relevant, agile, adaptable. Katabat is very client centric!

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Higher contact rates, consistent strategy results, operational expense reductions, loss mitigations.

Pros

The product is highly adaptable, but easy to use. The easy of use does not limit the potential and power of the solution, most notable, the strategy engine.

Cons

Katabat only con is on the roadmap, which is WCAG AA+ standard. The continual releases of features always proactively addresses the need of features as the industry evolves.

Review Source: Capterra
 

Vilay from Best Asia Financial
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

No features are missing. All functionalities are there. Intelligent machine

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Gaining Time. Manage better humanitaire resources. Instant support.

Pros

Efficient bridge between Collection and CRM solutions. Responsive after sale service. Competitive flat fee

Cons

Too much solutions for non experienced user. Implementation fees are high but negotiabable based on business volume

Review Source: Capterra
 

Syed from Executive Legal

April 2018

April 2018

Fantastic cost effective solution

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Pros

I have used the Katabat solution in 2 organisations in Australia and found it both times to be a very effective tool for managing both collections and customer lifecycle. The interface is both easy and simple to use as well as backend changes in the system can be done quickly.

Cons

None that I came across in my time using the software from both my front line staff as well as team management.

Review Source: Capterra
 

Adam from Flexigroup

January 2017

January 2017

Great System

Ease-of-use

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I have implemented this system in 2 large consumer leading environments, and its ability to drive efficiency through automated and customized contact strategies are the best I have seen. The workflow design capability is second to none and alloy process you to control any process end to end across multiple touch points and teams.

Great product.

Review Source: Capterra