DocuPhase vs WORLDOX GX
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
3.8 / 5
Value for Money
4.2 / 5
4.2 / 5
Customer Support
4.4 / 5
4.1 / 5
Functionality
4.3 / 5
4 / 5
Last Review Written
May 1, 2024
March 10, 2024
Pros/Cons
Pros
- I like the ease of this program. Training is extremely simple for a program like this and document retrieval is super fast.
- Can be used to automate and store documents for any process, department or team and has outstanding integration capability.
- With customization capabilities and impressive search functionalities, it offers scalability and ease in finding results.
Cons
- It can be hard to use and find documents as well as some features. Those who are not tech savy will struggle to use it.
- The software should be made to recognize duplicate entries. It does not prevent duplicate entries which wastes time once the error is found.
- Wait is too long for iDatix customer support, bad for keeping day to day business afloat.
Pros
- My overall experience has been a resoundingly positive one, and I would recommend Worldox over ATO or any other document storage software to law firms seeking a better platform worth the investment.
- I love that I can save e-mails directly from outlook into Worldox. I also like that I can create multiple matters in file.
- I love the easy file storage system and document identification feature. I like how the favorite file features is set up and the easy it is to copy and move files.
Cons
- The software is unstable. We have been experiencing frequent crashes, inability to save documents, and the inability to attach to an email.
- The software's updates are almost always a disaster to perform and until their last update to the indexer it had been a constant issue for us where it would crash and need to be re-started.
- I've been using it for over a year now on a daily basis and still do not know all of the functionalities. There seem to be several different ways to access the same thing, which can be confusing.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
10 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
