--- title: "authorize.net Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of authorize.net. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if authorize.net is a good fit for you!" source_url: "https://www.softwareadvice.com/online-payment/authorize-net-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Accounts Receivable Software](https://www.softwareadvice.com/accounting/accounts-receivable-comparison/) / [authorize.net](https://www.softwareadvice.com/online-payment/authorize-net-profile/) / authorize.net Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/online-payment/authorize-net-profile/) Reviews [Alternatives](https://www.softwareadvice.com/online-payment/authorize-net-profile/alternatives/) # authorize.net User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 220 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 135 reviews (61%) - 4 stars: 64 reviews (29%) - 3 stars: 13 reviews (6%) - 2 stars: 3 reviews (1%) - 1 star: 5 reviews (2%) ### Most mentioned pros - With this, our team is able to process safe payments and manage accounts with fewer errors, bringing more speed and confidence to our export operations. - Authorize helps us securely capture payment from customers on our eCommerce customer facing site that is a partnership with our fulfillment business. - The fraud detecting package makes me feel comfortable when handling large credit card payments done by new shippers I have never done business with before. ### Most mentioned cons - They started off fairly aggressive that they had a great solution that would save us significant money. But again when faced with hurdles and questions they were not very willing to help us work through those problems. - net team they were fairly unwilling to assist us with finding alternative workflows to make it work. - Managing fees and multiple accounts is confusing at first. ## authorize.net customer reviews Showing reviews 1-25 of 220 (page 1). ### Authorize the Net - Overall rating: 5/5 - Reviewer: Dapree A. - Verified reviewer: Yes - Industry: Graphic Design - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros They have fair pricing for starters. But what stands out the most for me is the access to almost every feature a business owner could ask for. #### Cons There's not much that I don't like. Over the years my satisfaction and experience with them has grown immaculately. --- ### User friendly, easy to navigate. - Overall rating: 5/5 - Reviewer: Nathalie H. - Verified reviewer: Yes - Industry: Machinery - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience using this platform is good. I do not have any complaints at the moment and I am satisfied with this product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is user friendly, offers the necessary tools for our business and the customer service is very responsive and knowledgeable. #### Cons They could have a more modern platform and would be nice it they could customize it for each business need. #### Reasons for switching to authorize.net To integrate both sides of our company this product seems more secure and reliable for our business. --- ### Great app for ecommerce - Overall rating: 5/5 - Reviewer: Vipul C. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great way to do ecommerce business on authorize.net platform. Reporting helps us a lot and then refund and chargebacks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reporting is the best and then refund process helps us a lot. Any order inquiry for customer is just click of a button. #### Cons If we get reporting by card type without doing any customization will help us as we are getting paid by V/M/D next day and Amex takes little longer. --- ### Authorize. net challenges - Overall rating: 3/5 - Reviewer: Matt G. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. They started off fairly aggressive that they had a great solution that would save us significant money. But again when faced with hurdles and questions they were not very willing to help us work through those problems. we eventually left the platform and was left with our pre existing handling solutions that do cost more. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros there were some real savings potential with what was offered. Our company had an opportunity to save $20,000 per year by making this change. #### Cons During the exploration phase of the project we found that making this change with our current job planning software that we would lose the ability to collect payment on quotes, just one of those things that they put in place to protect their investment. When i brought this hurdle to the authorize. net team they were fairly unwilling to assist us with finding alternative workflows to make it work. #### Reasons for switching to authorize.net Stripe was a more expensive solution. Authorize.net also pitched themselves very well. --- ### Overall good but please make changing passwords quicker! - Overall rating: 4/5 - Reviewer: Lanika B. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Satisfactory. The website is well designed out and finding needed services is quick. The changes in passwords are frequent which is frustrating as it seems to take more time than it should but it is secure. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Secure and easy to use and void if necessary. Website is user friendly. Emails are clear. Prices are competitive. #### Cons Understandably they require a password change frequently but it seems to take multiple tries and invariably comes at a time when I am in a rush. A suggestion would be to find a more streamlined way to update passwords. #### Reasons for choosing authorize.net Price and ease of use. It seemed to be the most streamlined. --- ### Solo provider clinic - Overall rating: 4/5 - Reviewer: Kristi D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love that it integrates with my EMR and I can so subscription model charges. These are the most important factors for me and my practice. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros it integrates with my EMR, Patients can pre pay when they make their appointment. There is a subscription/reoccuring model that can be used. #### Cons I feel the dashboard is pretty complicated. I struggle often to find certain transactions and data. If I need to issue a refund or if I want to see a report for the month I feel there are a lot of steps just to do this,. #### Reasons for choosing authorize.net cost, integration, recommendation from peers . #### Reasons for switching to authorize.net It did not integrate with my EMR charting system --- ### I've only used it because I've had to - Overall rating: 4/5 - Reviewer: Alec R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Authorize.net because it is the only solution available to a specific program I need to collect payments through. It offers what is needed to collect payments in the most widely used network of providers but it's pricier than most and not easy to navigate. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It is the most widely accepted payment processor by merchant service providers and billing systems #### Cons The user interface is convoluted and not very intuitive. I end up using the back-end software of my payment processor instead. Also, rates tend to be higher than other solutions I've used in the past. #### Reasons for switching to authorize.net New software force the switch to a different provider --- ### Reliable Payment Processing with Strong Security, but Some Usability Gaps - Overall rating: 4/5 - Reviewer: ALISSA P. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Authorize.net has been a dependable and secure payment solution. Once everything is set up, it runs smoothly and handles transactions efficiently. While it could benefit from a more modern interface and improved usability, it remains a strong choice for businesses that need reliable payment processing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The biggest strengths are reliability and security. It processes payments consistently without major issues, and the fraud protection tools provide peace of mind. It also integrates well with a wide range of systems. #### Cons The interface feels outdated, and some features aren’t as user-friendly as they could be. Setup can take time, and reporting could be more customizable and easier to navigate. --- ### Safe, secure and GREAT customer support. - Overall rating: 5/5 - Reviewer: Amy S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Authorize.net has been very positive. Very rarely has there been an issue that was not resolved easily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really love that you can search for past transactions multiple ways. Being able to print out a report for a patient for the entire year for their HSA accounts #### Cons Because it is a separate program, it does not automatically add the patients information and does not automatically post to their account. --- ### Used for over 10 years! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We enjoyed using them - always great customer service and issues resolved - money was always transferred to the bank account and account managing and log in were easy to use! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were able to intergrade with our software at a cheaper rate. Easy log in and easy to run reports for members and sales. #### Cons We were unable to charge 3% to the customer for online transactions. We did incur a monthly gateway fee plus multiple other fees monthly - we were pci compliment but yet still got charged on the statement --- ### This system is Ok - Overall rating: 4/5 - Reviewer: Tammy F. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros That you can go in and search specifically by name on someone who has paid #### Cons It was confusing once we were switching over companies. We cancelled and they are still charging us for it #### Reasons for switching to authorize.net Because they integrate with our other softwares --- ### Decent payment process option - Overall rating: 5/5 - Reviewer: Ryan P. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it's a solid platform for processing payments, with a little bit of pricing complexity, and not always transparent. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that it is backed by Visa, so there is some reliability factor with name recognition. It works consistently for payment processing. #### Cons My least favorite things are that the dashboard feels clunky and not intuitive. Also, it isn't beginner-friendly compared to modern tools. --- ### Solif Payment Processor but outdates interface - Overall rating: 4/5 - Reviewer: Thomas S. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall very good. It is used daily on our subscription sites. It flags false cards and takes payments with no issues. Has a solid report that gives you all info that you need. Has multiple fields that can be added if you need more info. very secure! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Solid payment processing system and one of the best ones out there. We integrate it into a lot of websotes. #### Cons Interface a little outdated and complicated integration structure. Difficult to test sometimes and documentation does not seem to always be easy to understand. --- ### Easy to use - Overall rating: 5/5 - Reviewer: Becky U. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very satisfied with their service - reasonable rates and great service. Nicely integrated with Optimantra. #### Cons Wish it were free :-) No issues yet, so very happy with the service. --- ### Works Great 100% Of The Time - Overall rating: 5/5 - Reviewer: Carleton T. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered I use Authorize.net to handle my e-commerce transaction payments . It works great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's basically a 100% trust symbol, and I know it's going to work every time, while protecting my transactions. #### Cons I guess I don't like when I need a secret key AND a security token and a few other things, since it just seems excessive. --- ### Authorize review - Overall rating: 5/5 - Reviewer: Ashfak K. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros its robust security features, user-friendly interface, and extensive integration options. Its ability to support various payment methods and recurring billing capabilities makes it a popular choice for businesses of all sizes. #### Cons Net include its pricing structure, which can be higher than some competitors, especially for small businesses. --- ### Authorize.net easy to navigate and great support - Overall rating: 5/5 - Reviewer: Sara W. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Authorize.net is always there in the background of every credit card transaction whether online or in person, but you never notice it because it integrates so seamlessly with all my other programs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Authorize.net is very easy to navigate as an admin, you can set up parameters and change company info on your own without support, but if you do need support, the support team is easy to contact and very helpful. Also the reporting is easy and comprehensive. #### Cons The set up with my bank was a bit cumbersome, perhaps because we have a Hawaii bank? The time difference between where authorize.net is located and Hawaii caused a couple of reconciliation problems until I realized that some of yesterdays transactions are on todays reports, once I figured that out the reporting was a breeze. #### Reasons for choosing authorize.net The ticketing system we were using at the time required us to switch to Authorize.net due to their high level of PCI compliance --- ### The most affordable payment processing option out there! - Overall rating: 5/5 - Reviewer: Candice R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The fees are a fraction of some competitors, but the software works seamlessly #### Cons I can't think of anything I dislike. It really is awesome software. #### Reasons for choosing authorize.net Easier to implement, much lower fees #### Reasons for switching to authorize.net Pricing --- ### Great for and B2B payment processer - Overall rating: 4/5 - Reviewer: Shannon S. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Super Secure for you and your customers easy to set up and use Low fees Over 25+ year experience in the payment gateway services business #### Cons Some feature do not work properly due to high security of information even when set up properly.(Stored Credit Cards feature in BigCommerce) --- ### AUTHORIZE FOR NON PROFIT DONATION MANAGEMENT/PROCESSING - Overall rating: 5/5 - Reviewer: Kenneth M. - Verified reviewer: Yes - Industry: Military - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service and adaptability of the system with our CRM has been very positive for us. When we adopted our new CRM system along with the the hosted website managed by the same CRM system, we were not sure how everything would integrate, but our donation links and sponsorship links that take contributors directly to Authorize for processing have never let us down. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Authorize integrated flawlessly with our CRM system. It was one of several options for donor management and processing that was compatable with our CRM. We researched each available system and Authorize was both suggested by a fellow non profit as well as seemed to meet our requirements. #### Cons Transaction charges seem to be the biggest issue that we have. There are industry averages for processing various cards, and Authorize is on par with other systems. It is unfortunate that Authorize does not offer a non-profit processing rate or possibly a flat rate that is well below what would be offered to a for profit organization. --- ### AUTHORIZENET IS A MUST HAVE - Overall rating: 5/5 - Reviewer: Vanessa C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. OVERALL IT IS A GREAT WAY OF SETTING UP PAYMENT ARRANGEMENTS WITHOUT CONSTANT REMINDERS. I LOVE THE EASE OF GAINING CLEARED AND DECLINED PAYMENTS. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros INSTANT PAYMENT INFORMATION. DECLINED AND ACCEPTED WITHOUT HAVING TO TAKE THE TIME TO PROCESS EACH PAYMENT. #### Cons LOG IN CAN BE DAUNTING. I HAVE TO MAKE SURE MY EMAIL IS UP TO RECEIVE A CODE EVERYTIME I SIGN IN. I UNDERSTAND WHY BUT, IT CAN BE A HASSLE --- ### Authorize is a Must for Fundraising - Overall rating: 5/5 - Reviewer: Katherine S. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Authorize allows our office to be efficent in collecting payments for our campaigns and track donors. It also is a quick way to look up past payments in the transaction search-- a feature we use weekly! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Our office can do everything with Authorize.net...track payments, set up recuuring billing, recharge community members. Our favorite feature is how we get an email everytime someone uses the credit card form on our website so we do not have to go into Authroize.net to pull up information. #### Cons Our office would benefit from the last 4 digits of the credit card in the email that is sent to us after someone makes a payment. --- ### Authorize.net (former user) - Overall rating: 5/5 - Reviewer: Judith D. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience was good. We got a lot of help setting it up from start to finish and in-between. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked that I had a lot of options when it came to reporting. #### Cons The cost was getting to be a little prohibitive. --- ### My go to payment processor - Overall rating: 5/5 - Reviewer: Dave A. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, highly recommended. We've never had any serious issues with Authorize.Net's service. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros We have been using Authorize.Net for years on our customer eCommerce sites. Setup is easy and payments are secure. #### Cons If a problem arises, our customers normally contact Authorize directly by phone. They won't usually respond to me directly since I am not the account holder. As the IT contact for our customers, it would be nice to more easily be able to contact Authorize without having to go through the customer for technical issues. --- ### Authorize for Small Businesses - Overall rating: 5/5 - Reviewer: Jessica L. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros We have been using Authorize.net for over 10 years with no complaints. We use it strictly for online credit card processing both manually and on our website. The website is super easy to use and navigate. We recently added the fraud detection suite to our account that Authorize has available. We are very happy with the results and the filters you are able to place to control fraudulent activity. #### Cons Nothing. We have been very pleased with this software. ## More reviews [Next reviews](https://www.softwareadvice.com/online-payment/authorize-net-profile/reviews/?page=2) --- authorize.net Reviews, Pros and Cons - 2026 Software Advice