--- title: "authorize.net Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of authorize.net. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if authorize.net is a good fit for you!" source_url: "https://www.softwareadvice.com/online-payment/authorize-net-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Accounts Receivable Software](https://www.softwareadvice.com/accounting/accounts-receivable-comparison/) / [authorize.net](https://www.softwareadvice.com/online-payment/authorize-net-profile/) / authorize.net Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/online-payment/authorize-net-profile/) Reviews [Alternatives](https://www.softwareadvice.com/online-payment/authorize-net-profile/alternatives/) # authorize.net User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 220 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 135 reviews (61%) - 4 stars: 64 reviews (29%) - 3 stars: 13 reviews (6%) - 2 stars: 3 reviews (1%) - 1 star: 5 reviews (2%) ### Most mentioned pros - With this, our team is able to process safe payments and manage accounts with fewer errors, bringing more speed and confidence to our export operations. - Authorize helps us securely capture payment from customers on our eCommerce customer facing site that is a partnership with our fulfillment business. - The fraud detecting package makes me feel comfortable when handling large credit card payments done by new shippers I have never done business with before. ### Most mentioned cons - They started off fairly aggressive that they had a great solution that would save us significant money. But again when faced with hurdles and questions they were not very willing to help us work through those problems. - net team they were fairly unwilling to assist us with finding alternative workflows to make it work. - Managing fees and multiple accounts is confusing at first. ## authorize.net customer reviews Showing reviews 1-25 of 220 (page 1). ### Authorize the Net - Overall rating: 5/5 - Reviewer: Dapree A. - Verified reviewer: Yes - Industry: Graphic Design - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros They have fair pricing for starters. But what stands out the most for me is the access to almost every feature a business owner could ask for. #### Cons There's not much that I don't like. Over the years my satisfaction and experience with them has grown immaculately. --- ### User friendly, easy to navigate. - Overall rating: 5/5 - Reviewer: Nathalie H. - Verified reviewer: Yes - Industry: Machinery - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience using this platform is good. I do not have any complaints at the moment and I am satisfied with this product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is user friendly, offers the necessary tools for our business and the customer service is very responsive and knowledgeable. #### Cons They could have a more modern platform and would be nice it they could customize it for each business need. #### Reasons for switching to authorize.net To integrate both sides of our company this product seems more secure and reliable for our business. --- ### Great app for ecommerce - Overall rating: 5/5 - Reviewer: Vipul C. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great way to do ecommerce business on authorize.net platform. Reporting helps us a lot and then refund and chargebacks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reporting is the best and then refund process helps us a lot. Any order inquiry for customer is just click of a button. #### Cons If we get reporting by card type without doing any customization will help us as we are getting paid by V/M/D next day and Amex takes little longer. --- ### authorize.net is a Reliable, Accurate and Secure Payment Processing Solution - Overall rating: 5/5 - Reviewer: Piergiorgio Tamiazzo C. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with authorize.net is super amazing. Therefore, everything about authorize.net is effective. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy the accuracy and impressive capabilities of this payment processing software. authorize.net is friendly and effective to use. #### Cons I do not have any dislikes when it comes to authorize.net. authorize.net has always been reliable and amazing to use. --- ### Overall good but please make changing passwords quicker! - Overall rating: 4/5 - Reviewer: Lanika B. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Satisfactory. The website is well designed out and finding needed services is quick. The changes in passwords are frequent which is frustrating as it seems to take more time than it should but it is secure. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Secure and easy to use and void if necessary. Website is user friendly. Emails are clear. Prices are competitive. #### Cons Understandably they require a password change frequently but it seems to take multiple tries and invariably comes at a time when I am in a rush. A suggestion would be to find a more streamlined way to update passwords. #### Reasons for choosing authorize.net Price and ease of use. It seemed to be the most streamlined. --- ### Reliable Payment Processing with Strong Security, but Some Usability Gaps - Overall rating: 4/5 - Reviewer: ALISSA P. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Authorize.net has been a dependable and secure payment solution. Once everything is set up, it runs smoothly and handles transactions efficiently. While it could benefit from a more modern interface and improved usability, it remains a strong choice for businesses that need reliable payment processing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The biggest strengths are reliability and security. It processes payments consistently without major issues, and the fraud protection tools provide peace of mind. It also integrates well with a wide range of systems. #### Cons The interface feels outdated, and some features aren’t as user-friendly as they could be. Setup can take time, and reporting could be more customizable and easier to navigate. --- ### Safe, secure and GREAT customer support. - Overall rating: 5/5 - Reviewer: Amy S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Authorize.net has been very positive. Very rarely has there been an issue that was not resolved easily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really love that you can search for past transactions multiple ways. Being able to print out a report for a patient for the entire year for their HSA accounts #### Cons Because it is a separate program, it does not automatically add the patients information and does not automatically post to their account. --- ### Safe and Secure - Overall rating: 5/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered My overall user experience is positive. I have not "upgraded" to the new user interface and don't plan to if I don't have to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use the services provided by authorize.net every single day. The service allows me to securely accept credit cards through my online store. I feel the security is top notch and the fees are very resonable and a good value for the money. Customer service is quick and knowledgeable. #### Cons Although I use authorize.net every day, I am not happy witht eh new user interface. What was possible in one screen is now spread out into mutliple screens. It is pretty but the old User interface was much more useful. --- ### Trustworthy high value freight transactions. - Overall rating: 5/5 - Reviewer: John P. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is a nightmare industry to get a chargeback on a coast-to-coast transport job. I rely on this gateway since it is solid secure. It can cope with our day-to-day traffic without stuttering despite the arrangement having a retro feel to the early internet days compared to today’s contenders. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The fraud detecting package makes me feel comfortable when handling large credit card payments done by new shippers I have never done business with before. #### Cons The user interface is so outdated, and it is impossible to navigate through the backend settings with the required number of clicks. The monthly gateway charges are accumulated within a short period even in months when our transaction volume is low. --- ### Used for over 10 years! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We enjoyed using them - always great customer service and issues resolved - money was always transferred to the bank account and account managing and log in were easy to use! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were able to intergrade with our software at a cheaper rate. Easy log in and easy to run reports for members and sales. #### Cons We were unable to charge 3% to the customer for online transactions. We did incur a monthly gateway fee plus multiple other fees monthly - we were pci compliment but yet still got charged on the statement --- ### Payment Processor Easy to Use - Overall rating: 5/5 - Reviewer: Alexa R. - Verified reviewer: Yes - Industry: Textiles - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easily connects to backend of websites. Stores credit cards as tokens and is safe and easy #### Cons Hard to find transactions, have to know the last 4 of the credit card and the date the credit card was processed. #### Reasons for choosing authorize.net We use all payment options, but Authorize was the easiest to connect to our 3rd party platform. --- ### Authorized to use authorize.net - Overall rating: 4/5 - Reviewer: Katrina H. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I feel that my overall experience with authorize.net has been positive. When I first began using this product, I needed some customer support on an issue and they were so quick to respond and they let me know that they would be available 24/7 to help with any other questions that I may have. You can't beat customer service like that. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that I am not held to a contract if it didn't work as I expected. Luckily, it works just as I need it to but that was a big factor in using authorize.net. I am glad I made that investment #### Cons I think having to pay a monthly gateway fee is a con but not enough of a con to keep me from using this service. --- ### Solif Payment Processor but outdates interface - Overall rating: 4/5 - Reviewer: Thomas S. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall very good. It is used daily on our subscription sites. It flags false cards and takes payments with no issues. Has a solid report that gives you all info that you need. Has multiple fields that can be added if you need more info. very secure! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Solid payment processing system and one of the best ones out there. We integrate it into a lot of websotes. #### Cons Interface a little outdated and complicated integration structure. Difficult to test sometimes and documentation does not seem to always be easy to understand. --- ### Easy to use - Overall rating: 5/5 - Reviewer: Becky U. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very satisfied with their service - reasonable rates and great service. Nicely integrated with Optimantra. #### Cons Wish it were free :-) No issues yet, so very happy with the service. --- ### Worked great for us!! - Overall rating: 5/5 - Reviewer: Adeel S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the whole integration process was smooth. The management portal is pretty intuitive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integration was smooth and easy with all the documentation for direct web integration. #### Cons The developer documentation around API was not that detailed. Had to reference other sources on internet. --- ### Discover the Power of Authorize.Net - Overall rating: 5/5 - Reviewer: Kavindu Githsara K. - Verified reviewer: Yes - Industry: E-Learning - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, Authorize.Net is a reliable and secure payment gateway service that offers a range of features and tools to help businesses accept and process payments online, in person, and over the phone. Its flexibility and integrations make it a convenient and flexible solution for businesses of all sizes and industries, although the cost may be a consideration for some businesses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Authorize.Net is a very reliable and secured platform. The platform is PCI compliant and uses advanced security measures to protect our customers data and ensure secure transactions. It also offers a range of fraud prevention tools, such as address verification and card code verification. Those features helped us to reduce the risk of fraudulent activity. Another pro is the platform's flexibility and integrations. Authorize.Net supports a variety of payment types, including credit cards, debit cards, and electronic checks, and it can be easily integrated with a wide range of shopping carts and e-commerce platforms. This makes it a convenient and flexible solution for businesses of all sizes and industries. #### Cons Nothing to complain, but this platform requires merchants to have a merchant account in order to use its services, which can be an additional cost for businesses that do not already have one. --- ### Authorize.net a payment processor right for you. - Overall rating: 5/5 - Reviewer: Rizwan Q. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Authorize.net is very trusted and reliable payment gateway which also provided payment processing solutions. It is simple and easy to use and PCI compliant. There is advanced fraud detection feature and by using different parameters you can set security and authenticity of transactions to a level of your satisfaction. #### Cons Simple features and easy to use. Its the most reliable payment gateway I can say surely. --- ### It's been great for our business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Think Tanks - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Authorize.net has been super simple and straight forward to use. I've been able to cancel a charge that was made in error before it even hit a card. I get full details of who is purchasing and how much. I can look up transactions easily. It's been a great second backup system for us as far as credit card records. It's been very easy to implement on our website and we've been very happy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have loved using Authorize.net. Often I have to go back thru our credit card records to check how much was charged or how much was refunded. It's great to be able to look up via credit card number or names. Customer service has always been excellent whenever I've needed to contact them. I also like that I'm able to run reports of all of our transactions when I'm trying to compartmentalized different amounts and categories. It works well with our registration system. #### Cons I wish that we were able to issue refunds after the 3 month period. I know we can lose some of our security measures to allow our system to automatically refund but we don't want to do that. Instead we take the cc number and manually enter it into a different refund system for those return that are past 3 months. I think the security issue is a mandated issue and there is not much Authorize can do. I do wish the downloads went to a simpler to read excel format but I tend to take the CSV file and do what I need to do to make it work. --- ### Very Useful CC Gateway - Overall rating: 4/5 - Reviewer: Brian W. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Authorize.net is really a payment gateway for your site or business. We have utilized the mobile application for 1 off transactions and have been pleased with how it works. It is not made to be your whole inventory tracker in the least bit, but it does its job for the occasional transaction. We have been using the gateway on our sites for years. We have used Magento, and WooCommerce and now Shopify for our site. We did have some issues with WooCommerce and finding plugins for the payment gateway that worked for all we needed it to. That being said, for the majority of the time it has worked. Thank you #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros It really has never failed us when utilizing the application to run transactions on the go. It has worked for us for years. #### Cons Integrations with WooCommerce has proven difficult at times. We have utilized the official plugin for some time, but that has recently started to have problems for us. We ended up switching to a new backend for our site. We'll probably still be utilizing Authorize.net though. --- ### authorize.net Is a Powerful, Essential and Reliable Tool - Overall rating: 5/5 - Reviewer: Valentina M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the effcetive features of authorize.net. authorize.net has been meeting our needs due to its reliability. #### Cons authorize.net has powerful features. It has been so amazing to use authorize.net. --- ### authorize.net: A Reliable Visa Solution - Overall rating: 5/5 - Reviewer: Carla M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This visa solution has been reliable and easy to use. authorize.net has great capabilities. #### Cons I like all the features of authorize.net. No dislikes for authorize.net. --- ### A wonderful way to process payments - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software makes it so easy to process payments. It was very easy for us to build the bridge between our main software and authorize.net to process all payments through them. The website requires no training and doesn't have a million options of choices to pick from like some do- everything is very self explanatory! Their customer service is great and gets back to you quickly. #### Cons I don't have many complaints about Authorize.net except the reports. They are very confusing and it is hard to know which report you are supposed to be using and when. They don't provide a great description of each report. --- ### We've relied on Authorize.Net for over 10 years - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've used Authorize.Net with our website shopping cart for over 10 years. Along with that, we've used the virtual terminal for manually keying phone / mail orders. It is easier to use than PayPal Manager. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Authorize.Net provides good, helpful API documentation. Its web-based virtual terminal is also easy to use. #### Cons I would give their support a grade of B. Fortunately, it is rarely needed. A few years back, there were some rough patches where the service was down or unreliable for brief periods. We have not had reliability problems for the last few years. --- ### The payment gateway we've preferred for ecommerce development projects - Overall rating: 5/5 - Reviewer: Bryan M. - Verified reviewer: Yes - Industry: Design - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Reliable and trusted payment processing #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Authorize.net is the standard in payment processing. For a complex and established ecommerce website, Authorize.net will offer the features needed and provides a trusted payment solution. Processing fees will be lower than competition like Stripe which larger volume businesses will benefit from. #### Cons The interface, lack of reporting, and complexity in setup is an issue for us in 2018 when options like Stripe can be setup and running in a few hours vs days with Authorize.net --- ### Authorize payments with Authorize - Overall rating: 5/5 - Reviewer: Jill R. - Verified reviewer: Yes - Industry: Chemicals - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Extremely user friendly. Easy to use and has features we do not use yet but as a growing company love knowing the features are available as we neef #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of intro into our company and ease of use. #### Cons Can only capture 20 payments at a time at the end of the day ## More reviews [Next reviews](https://www.softwareadvice.com/online-payment/authorize-net-profile/reviews/?page=2) --- authorize.net Reviews, Pros and Cons - 2026 Software Advice