About Bill.com

Bill.com is a cloud-based accounting solution specializing in billing and invoicing. With Bill.com, users can receive payments from clients, pay vendors and contractors and handle financial reporting.

Bill.com includes an accounts accounts payable module, where users can be invoiced electronically, or they can use drag-and-drop functionality to manually enter bills. Then, invoices may be sent to team members for review. Different payment methods, including ACH payments and paper checks, are available.

The solution also includes an accounts receivable module, which can send customers automated electronic invoices and reminders. As with the accounts payable module, users can choose the method by which they would like to rec...


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Supported Operating System(s):

Web browser (OS agnostic)

366 Reviews of Bill.com

Average User Ratings

Overall

4.15 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(196)

196

4 stars

(101)

101

3 stars

(28)

28

2 stars

(14)

14

1 stars

(28)

28

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 366 results

February 2018

User Profile Picture

Jennifer from Reliant Realty

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Bill.com is THE BEST software for managing accounts payable!

No mailing invoices/checks! The software prints the first page of the invoice on the bottom two stubs of the check. You can also pay your vendors electronically with a simple invite email AND the system emails your vendors to let them know payment is on the way!

Pros

I started using this software solely for its accounts payable function. You send your bills directly to the inbox, attach the document to the bill, then pay! You can even record bills paid outside of bill.com (credit card payments for example). You can also save vendor documents (contracts, W9s) within the vendor files. This software keeps us incredibly organized over multiple locations. HIGHLY recommend! (And it syncs seamlessly with QuickBooks!)

Cons

No cons! Great product! Keeps us organized and allows timely and effective bill payments to our vendors.

June 2020

Serguei from ManyChat Inc.

Company Size: 51-200 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Great Accounts Payable Software

Overall, great software for managing accounts payable. There are all kinds of dashboards where you can see the status of your payables on one screen which is convenient. Also, the reporting features are great. Very easy to pay company bills. Would definitely recommend to small/midsize business.

Pros

This is a great solution for processing accounts payable in a small/mid-size business. Bill.com has approval workflows which makes it easy to control your payables and avoid fraud. It is super easy to pay bills with a few clicks. The company takes care of all check mailing and ACH processing. Also, vendors can see the status of their payment easily which is convenient and saves you time answering payment status requests from vendors.

Cons

The company recently implemented a new interface which is confusing at times. Also, now screens load very slowly with the new features that they implemented. Also, there is no option to switch back to the old interface which I prefer.

Reasons for Choosing Bill.com

I've had prior experience using Bill.com and enjoyed using it.

July 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

5.0

Functionality

4.0

July 2021

Strange pricing but solid product

It is a weird walled garden of invoices. It not completely transparent as I can't really tell what has happened to my invoice on the other side. It may be listed as late over unpaid but there is no sense to "why" or any next steps I can take in Bill.com. You just have to write to the accounting department of the company who needs to pay you. Would be better if they facilitated this though so I can say "hey, look here where it says unpaid. why is that?" and they would know what I'm talking about.

Pros

Overall, I like Bill.com because it allows us as a vendor to receive money in a transparent manner without fees. They do transfers by ACH to US companies. I don't know if you can pay internationally though.

Cons

The pricing model is a little strange. To use their API they charge $300+ per month. I would use their API to find out which new clients have Bill.com already to encourage them to pay that way. But I'm not going to pay $300 for the privilege of getting their clients to use it.

Reasons for Choosing Bill.com

This is a solid way for a Vendor to be paid and simplifies things for AP.

Response from Bill.com

Replied July 2021

Thank you for your feedback! We'd love the opportunity to help with any questions and/or outstanding issues that you're experiencing. Please feel free to provide us with your best email address and we will relay that to our team so that they can reach out.

April 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

1.0

Value for money

3.0

Customer support

1.0

Functionality

1.0

April 2019

New April 2019 Interface HORRIBLE!

My company and I have used Bill.com for several years and it was so easy to use and made our vendor payments a breeze, but now it’s just absolutely awful. My entire finance staff hates the new interface. Nothing is streamlined at all and the way it’s set up now goes against common sense because the flow is just terrible. The bills and the payments section are broken out into 2 different tabs which is so inefficient because you can no longer take a quick glance as to which bill matches what payment without making several clicks to get this info. Also, I can’t see if a vendor check or ePayment has cleared at a glance in the payment tab since I have to click open the actual payment for this info now. There’s so much wasted space where the vendor details used to be when you open a vendor profile. There are just 3 unhelpful lines of vendor info and 90% empty white space which takes up half my viewing screen. When I edit the vendor details, the country of residence is at a section on top instead of being grouped with the address section. When I try to set a vendor up for ePayment, I no longer have the option of finding them by their name+email, now it’s only by their Vendor display name. We work with a lot of vendors where the ‘pay to’ is an agency so we aren’t able to easily connect a vendor for ePayment. I’m going to have my company move to something else since ruined user experience. I don’t know who the developed this new interface, but it certainly wasn’t an accountant.

Pros

I used to think Bill.com was amazing and would have given it a 5 out of 5 just a month ago. However, with the new interface update that rolled out in April 2019 I’m downgrading my rating to 1 out of 5. See my review below.

Cons

The new interface is awful and not efficient AT ALL. See my review below.

July 2021

Theresa from In trust center

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

July 2021

This software has streamlined our accounting

Overall this product has made our company more productive and more environmentally friendly.

Pros

I love bill.com because everything is now done online and it’s easier for our employees and accounting office alike. All employees have to do is send an email with the invoice and we are done. No more paper and no more confusion!

Cons

The only thing I don’t like about this product is there is no confirmation email feature. It would be nice to receive a confirmation email when something is submitted.

Response from Bill.com

Replied July 2021

We're thrilled to hear that Bill.com has helped to eliminate confusion. We'll be sure to relay your feedback about the email confirmation to our product team!