--- title: "Birdeye Software Overview 2026 - Features & Pricing" description: "Review of Birdeye Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/online-payment/birdeye-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / Birdeye Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/)[Alternatives](https://www.softwareadvice.com/online-payment/birdeye-profile/alternatives/) # Birdeye Review Custom quote Free trial 3 plans Updated August 7, 2026 Written by [David Jani](https://www.softwareadvice.com/resources/author/david-jani/) Content Analyst Edited by [Caroline Rousseau](https://www.softwareadvice.com/resources/author/caroline-rousseau/) Senior Editor Wondering if Birdeye is right for your organization? Our Survey Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary Birdeye 4.7 [(705)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Pros: - User-friendly platform - Review request automation Cons: - Contract and cancellation - Feature limitations Pricing Pricing available upon request ### What is Birdeye: Birdeye software improves customer experience so businesses can better manage their reputation and client satisfaction. It has tools for collecting and managing online review data, customer surveys, and social media presence. It also enables messaging with customers so a business can connect with them personally to address concerns. ### Why we like Birdeye: Birdeye made Software Advice’s [Reputation Management Software FrontRunners list](https://www.softwareadvice.com/reputation-management/) in 2024, earning an overall rating of 4.7 out 5 stars. It stands out for its review request and monitoring features and its tools for managing negative feedback are also effective. ### Who should use Birdeye: Birdeye can benefit any organization that needs to manage its reputation online, but it is particularly helpful for local business, such as restaurants and retailers, hotels, resorts, and service-based companies, like auto shops. It’s a good fit for smaller organizations, with 60% of reviewers hailing from companies with two to 50 employees. Wondering if Birdeye is right for your organization? Our Survey Software selection experts can help you in 15 minutes or less. ## Birdeye User Interface ## Popular Birdeye Alternatives Main Product Birdeye 4.7 [(705)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.47Value for money - 4.62Customer support - 4.61Functionality Pricing Available upon request Get Price Alternative Product [ReputationStacker](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/) 4.9 [(57)](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.86Value for money - 4.88Customer support - 4.88Functionality Pricing Starting at $63.00 per month Get Price Alternative Product [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) 4.5 [(1206)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.16Value for money - 4.23Customer support - 4.36Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [GiveMe5.ai](https://www.softwareadvice.com/product/186583-GiveMe5-ai/) 4.7 [(86)](https://www.softwareadvice.com/product/186583-GiveMe5-ai/reviews/) Ratings Breakdown - 4.85Ease of use - 4.68Value for money - 4.72Customer support - 4.64Functionality Pricing Starting at $79.00 per month Get Price Alternative Product [Brand24](https://www.softwareadvice.com/marketing/brand24-profile/) 4.7 [(255)](https://www.softwareadvice.com/marketing/brand24-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.51Value for money - 4.75Customer support - 4.42Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) 4.4 [(3801)](https://www.softwareadvice.com/collaboration/hootsuite-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.14Value for money - 4.18Customer support - 4.27Functionality Pricing Starting at $99.00 per month Get Price ## Birdeye Overview Birdeye is a cloud-based marketing and reputation management platform built for multi-location businesses, from small operations to large enterprises across healthcare, financial services, retail, automotive, home services, real estate, dental, legal, and food and beverage industries. The platform consolidates reviews, listings, social media, surveys, messaging, payments, and analytics into a single dashboard, removing the need for separate tools. AI-powered agents automate review requests and responses across 200+ sites, sync business profiles to 50+ directories, schedule... social posts, run email and SMS campaigns, and manage customer conversations from a unified inbox. A search visibility tool tracks brand presence on AI-powered engines including ChatGPT and Google Gemini. Reporting and sentiment analysis tools help businesses benchmark reputation and monitor performance across all locations. Birdeye connects with 3,000+ third-party systems including Salesforce, HubSpot, and QuickBooks, and supports enterprise governance through role-based permissions and audit trails. The platform is accessible via web browser and iOS and Android mobile apps. Support is available through a knowledge base, live chat, email, and phone. ## Birdeye Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Starter Pricing available upon request Plan includes: - Unlimited Users - Unlimited Contacts - Campaigns - Team Chat - Payments - Integrations - Mobile App - Reviews - Listings - Messaging Growth Pricing available upon request Plan includes: - Unlimited Users - Unlimited Contacts - Social Dominate Pricing available upon request Plan includes: - Unlimited Users - Unlimited Contacts - Referrals Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Birdeye Features Drawn from insights across 705 verified reviews, we've outlined Birdeye's best and worst rated features and how they stack up against the average rating. Birdeye's score Category average Birdeye's Best Rated Features Feedback Management 5.0 4.46 category average Support Ticket Management 5.0 3.84 category average Chatbot 4.89 4.58 category average Birdeye's Worst Rated Features Question Branching 3.67 4.33 category average Multi-Channel Campaigns 3.86 3.64 category average Access Controls/Permissions 4.0 4.22 category average - Popular features found in Survey Customizable Questions Customizable Templates Data Analysis Tools Data Import/Export Drag & Drop Email Marketing Feedback Management Question Branching Skip Logic Support Audio/Images/Video URL Customization - More features of Birdeye 2-Way Messaging Access Controls/Permissions Activity Dashboard AI Copilot AI/Machine Learning Alerts/Notifications API Audience Targeting Augmented Analytics Automated Publishing Automated Responses Autoresponders Calendar Management Campaign Analytics Campaign Management Campaign Scheduling Canned Responses Chatbot Chat/Messaging Code-free Development Collaboration Tools Commenting/Notes Communication Management Competitive Analysis Configurable Workflow Contact Management Content Management Contextual Guidance CRM CRM Integration Customer Engagement Customer Experience Management Customer Segmentation Customer Support Customer Surveys Customizable Branding Customizable Fields Customizable Forms Customizable Reports Dashboard Data Security Data Visualization Email Alerts Email Reminders Engagement Tracking File Sharing Filtering For Sales/Marketing Gamification Generative AI Group Messaging Human Handover Image Library Intent Recognition Keyword Tracking Knowledge Management Lead Capture Lead Management Lead Qualification Listing Management Live Chat Mass Texting @mentions Message Personalization Mobile Access Mobile Alerts Mobile Payments Mobile Survey Monitoring Multi-Channel Campaigns Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Distribution Multi-Language Multi-Location Multiple Payment Options Natural Language Processing Negative Feedback Management Offline Form One-to-One Messaging Online Payments Performance Metrics Post Scheduling Pre-Configured Bot Predictive Analytics Proactive Chat Pulse Surveys QR Codes Ratings/Reviews Real-Time Analytics Real-time Consumer-facing Chat Real-time Conversations Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reminders Reporting/Analytics Reporting & Statistics Reputation Management Response Management Review Monitoring Review Notification Review Request Scheduled Messaging Screen Sharing Search/Filter Sentiment Analysis SEO Audit SEO Management Single Sign On SMS Messaging Social Listening Social Media Integration Social Media Monitoring Social Sharing Support Ticket Management Survey Builder Survey/Poll Management Surveys & Feedback Tagging Template Management Text Analysis Third-Party Integrations Transaction Monitoring Transcripts/Chat History Trend Analysis Video Chat Visual Analytics Website Integration Widgets ## Birdeye Integrations Based on 705 verified reviews, we've identified products most frequently integrated withBirdeye. QuickBooks Online Integration rated 5.0 from 6 reviews Instagram Integration rated 3.7 from 5 reviews Zapier Integration rated 5.0 from 4 reviews Twitter/X Integration rated 5.0 from 4 reviews Facebook Business Suite Integration rated 5.0 from 4 reviews Salesforce Sales Cloud Integration rated 5.0 from 3 reviews See all 96 integrations ## Birdeye Key Sentiments We analyzed 705 verified reviews for Birdeye to find out what actual users really think. Most Positive Sentiments Client management 68% Positive 19% Neutral 13% Negative Reviewers appreciate Birdeye's client management features, which streamline the process of managing multiple clients from a single dashboard. They find the onboarding process straightforward and value the ability to enhance their clients' online reputations. Users also highlight the platform's flexibility in providing various functionalities that cater to different client needs. Customer service 67% Positive 17% Neutral 15% Negative Reviewers give a positive assessment of Birdeye's customer service, thanks to dedicated support that helps them navigate the platform effectively. They appreciate the user-friendly interface and the personal attention provided by the support team, which enhances their overall experience. Customer reviews 65% Positive 28% Neutral 7% Negative Users appreciate Birdeye's review management capabilities, which allow them to generate and manage reviews efficiently across multiple platforms. They find the automation of review requests and responses particularly useful, as it simplifies the process of gathering and addressing customer feedback. Additionally, users highlight the ability to direct customers to key review sites, which helps improve their online reputation. Least Positive Sentiments Email notifications 40% Positive 31% Neutral 28% Negative While, users value Birdeye's email notifications for keeping them informed about customer inquiries and find the integration of text and email messaging helpful for maintaining communication with clients,, some users report issues with email customization and an overload of emails, which can be overwhelming. Messaging and chat 51% Positive 21% Neutral 28% Negative Users find Birdeye's messaging and chat features beneficial for improving customer communication, with easy-to-use text messaging and live chat options. They appreciate the convenience of desktop notifications and the ability to manage conversations in real time. However, some users experience issues with notification reliability and automated responses, which can hinder effective communication. Integration issues 47% Positive 33% Neutral 20% Negative Users find Birdeye's integration capabilities beneficial, as it easily connects with various platforms and enhances their workflow. They appreciate the support provided during the integration process, which helps address any challenges. However, some users experience delays and difficulties with certain integrations, which can be frustrating and time-consuming. ## Birdeye User Reviews ## Birdeye customer ratings - Overall rating: 4.7/5 - Total reviews: 705 ### Rating distribution - 5 stars: 569 reviews (81%) - 4 stars: 94 reviews (13%) - 3 stars: 17 reviews (2%) - 2 stars: 6 reviews (1%) - 1 star: 19 reviews (3%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.5/5 - Customer support: 4.6/5 - Functionality: 4.6/5 --- ### Great software for any small business - Overall rating: 5/5 - Reviewer: Shrina K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been great and I would highly recommend it #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy to use for businesses as well as clients. We have received a significant increase in reviews The chat feature has changed our business for the better. #### Cons The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both --- ### Powerful SEO and Review Management Platform - Overall rating: 5/5 - Reviewer: Susana L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience has been fantastic. Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses. We've noticed more reviews, better Google rankings, and stronger engagement. Their support team is responsive and knowledgeable, which makes setup and troubleshooting easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Birdeye is an excellent tool for managing local SEO and reputation. We’ve seen major improvements in our visibility across search engines and directories. The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place. We use it with all our clients and have seen significant improvements. It is so simple to use. It even has AI reviews, surveys, and campaigns that help us reduce labor work and reach the leads more easily to get good reviews. #### Cons The dashboard can feel a little overwhelming at first due to the number of features, but once you're familiar with it, it’s extremely powerful. A bit more customization for reporting would be great. --- ### Excellent Service, a must have for dental offices - Overall rating: 5/5 - Reviewer: Elijah E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Very Satisfied #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The software is extremely user friendly. It takes the place of an entire team member if you ask me. #### Cons The app needs some tweeks, but thats all I would say. --- ### Highly recommend - Overall rating: 5/5 - Reviewer: Lacy H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Birdeye has been great and we are happy we found them. Before we found Birdeye our online reviews were really struggling. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. We have always had great customer support anytime we had a question regarding our account. #### Cons We don't have anything we don't like about Birdeye. Our experience over the past 5 years has been great. --- ### Makes a Difference - Overall rating: 5/5 - Reviewer: Clara v. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s honestly super to the point and easy to use! We stopped using BirdEye for a second and went back within months. We truly could see the difference without the platform. #### Cons It’s hard to say. The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye. --- ### Easier to connect with patients via Birdeye texting vs calls/emails. - Overall rating: 4/5 - Reviewer: Cap S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Convenient for sending post-appointment reviews to guests. We get better responses throughout the day via Birdeye texting vs phone calls/emails. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's easy to text patients - being a medical practice. The Hipaa-compliant security is a must. Customer support is always speedy. #### Cons We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients. --- ### Top-Tier Reputation Management with BirdEye – Perfect for Our Clients! - Overall rating: 5/5 - Reviewer: Tara R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience using BirdEye’s reputation management software through Morbiz has been nothing short of excellent. We’ve rolled it out across all our client accounts, and the impact has been immediate and measurable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've implemented BirdEye's reputation management software across all our client accounts, and the performance has been excellent. The system is powerful yet easy to use, helping us generate and manage reviews seamlessly. Monitoring feedback, responding to customers, and boosting local SEO has never been easier. BirdEye gives us the tools to keep our clients' reputations strong and visible online. Highly recommended! #### Cons Honestly, there’s nothing we disliked. Every aspect of BirdEye has worked exceptionally well—from setup to daily use. The platform is reliable, efficient, and delivers consistent value for us and our clients. --- ### Lauren's Review - Overall rating: 5/5 - Reviewer: Lauren G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Birdeye every day and I would say I have a very good experience with Birdeye. The customer service is fast and dependable and the software is constantly being updated with features I didn't know I needed. I would like a mini tutorial for sections that do get updated, such as the report page- its somewhat hard to nagivate through. I love Birdeye and I will continue to use it for as long as I can. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros How easy it is to upload contacts. It is very accurate with when the review requests get sent out, and especially though integration, makes the process seamless. I also appreciate being able to view the contact journey of each person, holding them accountable to their review, but also noticing if there are any struggles with the process. #### Cons The reports page is a little confusing to me. I liked how it was before, being able to view it on a pie chart. Unless I am looking/viewing it wrong, I tried changing the chart layout in the filters but it didn't let me click on it. --- ### Excellent Platform for Reviews and Reputation Management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Birdeye has been an excellent partner. It saves us time, helps us generate consistent customer feedback, and gives us tools to manage our brand reputation effectively. It’s user-friendly, reliable, and has added significant value for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Birdeye makes it so easy to collect and track customer reviews. The automation takes a lot of work off our plate, and the dashboard gives us a clear, real-time view of our reputation. The support team is also fantastic–very responsive and helpful. #### Cons Nothing negative comes to mind—it’s been a consistently smooth and positive experience. Their team is dedicated, responsive, and always quick to provide support or answer any questions we have. --- ### BIRDEYE - open your eyes to a new look at your portfolio - Overall rating: 5/5 - Reviewer: Dimos V. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered It helps us understand our client base on a more granule level. We did not have this level of contact with our tenants before. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great product that helps our marketing and leasing teams understand what is going on at our properties. #### Cons I don't have anything negative to say at this time! The product functions as advertised and offers us a look at our tenant base we did not have before. --- Showing 1 - 10 of 705 Reviews [See All Reviews](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) ## Birdeye FAQs - What is Birdeye used for? Birdeye is mainly used to improve a business’s online reputation and enhance customer experience. It gives businesses tools to collect and then analyze customer reviews, as well as reach out for feedback. Many companies use Birdeye to manage their customer satisfaction by connecting with their audience directly. - How much does Birdeye cost per month? The cost of Birdeye depends on the size of your business, how many locations you have, and the features you need. Even though the company doesn’t publicly advertise its prices, you can get a quote from Birdeye by contacting them directly. It offers three plans: Starter, Growth, and Dominate. - Is Birdeye trusted? Yes, many trust Birdeye with their online reputation management. It has 668 reviews on Software Advice, and people use it in a variety of industries. However, as every business has unique requirements for its reputation management, it’s a good idea to ask the vendor questions on how to utilize its features effectively to determine whether you want to trust it to manage your online reputation. - Is Birdeye HIPAA compliant? Birdeye offers features that help healthcare providers and other HIPAA-covered entities maintain compliance, such as security settings to protect PHI. However, it doesn’t include built-in audit tools to monitor or verify HIPAA compliance within the system. - Is Birdeye anonymous? Birdeye is not inherently anonymous because when customers leave reviews, their online ID gets ported to Birdeye directly from the site where their review is posted, such as Google. 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