# Birdeye Software Overview 2026 - Features & Pricing > Review of Birdeye Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/online-payment/birdeye-profile --- [Home](https://www.softwareadvice.com/) / [Customer Support Software](https://www.softwareadvice.com/customer-support/) / Birdeye Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/)[Alternatives](https://www.softwareadvice.com/online-payment/birdeye-profile/alternatives/) # Birdeye 2026: Benefits, Features & Pricing Updated May 5, 2026 Written by [David Jani](https://www.softwareadvice.com/resources/author/david-jani/) Content Analyst Edited by [Caroline Rousseau](https://www.softwareadvice.com/resources/author/caroline-rousseau/) Senior Editor Wondering if Birdeye is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary Birdeye 4.7 [(704)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Pros: - User-friendly platform - Review request automation Cons: - Contract and cancellation - Feature limitations Pricing Pricing available upon request ### What is Birdeye: Birdeye software improves customer experience so businesses can better manage their reputation and client satisfaction. It has tools for collecting and managing online review data, customer surveys, and social media presence. It also enables messaging with customers so a business can connect with them personally to address concerns. ### Why we like Birdeye: Birdeye made Software Advice’s [Reputation Management Software FrontRunners list](https://www.softwareadvice.com/reputation-management/) in 2024, earning an overall rating of 4.7 out 5 stars. It stands out for its review request and monitoring features and its tools for managing negative feedback are also effective. ### Who should use Birdeye: Birdeye can benefit any organization that needs to manage its reputation online, but it is particularly helpful for local business, such as restaurants and retailers, hotels, resorts, and service-based companies, like auto shops. It’s a good fit for smaller organizations, with 60% of reviewers hailing from companies with two to 50 employees. Wondering if Birdeye is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. ## Birdeye User Interface ## Popular Birdeye Alternatives Main Product Birdeye 4.7 [(704)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.47Value for money - 4.62Customer support - 4.61Functionality Pricing Available upon request Get Price Alternative Product [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) 4.5 [(1205)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.16Value for money - 4.23Customer support - 4.36Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [Brand24](https://www.softwareadvice.com/marketing/brand24-profile/) 4.7 [(254)](https://www.softwareadvice.com/marketing/brand24-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.51Value for money - 4.75Customer support - 4.42Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [GiveMe5.ai](https://www.softwareadvice.com/product/186583-GiveMe5-ai/) 4.7 [(86)](https://www.softwareadvice.com/product/186583-GiveMe5-ai/reviews/) Ratings Breakdown - 4.85Ease of use - 4.68Value for money - 4.72Customer support - 4.64Functionality Pricing Starting at $79.00 per month Get Price Alternative Product [ReputationStacker](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/) 4.9 [(44)](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/#reviews) Ratings Breakdown - 4.73Ease of use - 4.82Value for money - 4.84Customer support - 4.84Functionality Pricing Starting at $63.00 per month Get Price Alternative Product [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) 4.4 [(3797)](https://www.softwareadvice.com/collaboration/hootsuite-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.14Value for money - 4.18Customer support - 4.27Functionality Pricing Starting at $99.00 per month Get Price ## Birdeye Overview Birdeye is an AI-based conversational tool designed to interact with website visitors. It answers questions, schedules appointments, and captures leads automatically, even outside business hours. This solution is suitable for multi-location businesses in industries such as automotive, healthcare, financial services, real estate, and retail, enabling continuous engagement with website visitors. The system includes a customizable chat widget that aligns with brand identity through personalized messaging and styling options. It features smart handoff capabilities to transfer... conversations to live agents when necessary while collecting visitor contact information without requiring pre-chat forms. A knowledge base setup allows the platform to generate accurate responses by using content from frequently visited website pages and AI-refined FAQs. Conversations are organized in a centralized inbox that filters interactions by location, time, or type for streamlined management. AI writing assistance supports agents by summarizing lengthy conversations and generating tailored responses. If visitors leave the website, conversations can continue via text messaging. Performance tracking tools provide insights into chat effectiveness, with filtering options based on location or user. ## Birdeye Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Starter Pricing available upon request Plan includes: - Unlimited Users - Unlimited Contacts - Campaigns - Team Chat - Payments - Integrations - Mobile App - Reviews - Listings - Messaging Growth Pricing available upon request Plan includes: - Unlimited Users - Unlimited Contacts - Social Dominate Pricing available upon request Plan includes: - Unlimited Users - Unlimited Contacts - Referrals Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Birdeye Features Drawn from insights across 704 verified reviews, we've outlined Birdeye's best and worst rated features and how they stack up against the average rating. Birdeye's score Category average Birdeye's Best Rated Features Feedback Management 5.0 4.34 category average Support Ticket Management 5.0 4.31 category average Chatbot 4.89 4.12 category average Birdeye's Worst Rated Features Question Branching 3.67 3.67 category average Multi-Channel Campaigns 3.86 3.86 category average Access Controls/Permissions 4.0 4.66 category average - Popular features found in Customer Support CRM Email Management Knowledge Base Management Live Chat Service Level Agreement (SLA) Management - More features of Birdeye 2-Way Messaging Access Controls/Permissions Activity Dashboard AI Copilot AI/Machine Learning AI Writing Assistant Alerts/Escalation Alerts/Notifications API Audience Targeting Augmented Analytics Automated Publishing Automated Responses Autoresponders Benchmarking Calendar Management Campaign Analytics Campaign Management Campaign Scheduling Canned Responses Chatbot Chat/Messaging Code-free Development Collaboration Tools Commenting/Notes Communication Management Competitive Analysis Competitor Monitoring Configurable Workflow Contact Management Content Ideas Content Management Contextual Guidance CRM Integration Customer Communication Customer Engagement Customer Experience Management Customer History Customer Segmentation Customer Support Customer Surveys Customizable Branding Customizable Fields Customizable Forms Customizable Questions Customizable Reports Customizable Templates Dashboard Data Analysis Tools Data Import/Export Data Security Data Visualization Drag & Drop Email Alerts Email Marketing Email Reminders Engagement Tracking Feedback Management File Sharing Filtering For Sales/Marketing Gamification Generative AI Group Messaging Human Handover Image Library Impact Measurement Influencer Tracking Intent Recognition Keyword Filtering Keyword Tracking Knowledge Management Lead Capture Lead Management Lead Qualification Listing Management Mass Texting @mentions Message Personalization Mobile Access Mobile Alerts Mobile Payments Mobile Survey Monitoring Multi-Channel Campaigns Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Distribution Multi-Channel Management Multi-Language Multi-Location Multiple Payment Options Natural Language Processing Negative Feedback Management Offline Form One-to-One Messaging Online Payments Performance Metrics Post Scheduling Pre-Configured Bot Predictive Analytics Proactive Chat Pulse Surveys QR Codes Question Branching Ratings/Reviews Real-Time Analytics Real Time Comparisons Real-time Consumer-facing Chat Real-time Conversations Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reminders Reporting/Analytics Reporting & Statistics Reputation Management Response Management Review Monitoring Review Notification Review Request Scheduled Messaging Screen Sharing Search/Filter Sentiment Analysis SEO Audit SEO Management Single Sign On Skip Logic SMS Messaging Social Listening Social Media Integration Social Media Monitoring Social Sharing Support Ticket Management Survey Builder Survey/Poll Management Surveys & Feedback Tagging Template Management Text Analysis Third-Party Integrations Transaction Monitoring Transcripts/Chat History Trend Analysis URL Customization Video Chat Visual Analytics Website Integration Website Monitoring Web Tracking Widgets ## Birdeye Integrations Based on 704 verified reviews, we've identified products most frequently integrated withBirdeye. QuickBooks Online Integration rated 5.0 from 6 reviews Instagram Integration rated 3.7 from 5 reviews Zapier Integration rated 5.0 from 4 reviews Twitter/X Integration rated 5.0 from 4 reviews Facebook Business Suite Integration rated 5.0 from 4 reviews Salesforce Sales Cloud Integration rated 5.0 from 3 reviews See all 126 integrations ## Birdeye Key Sentiments We analyzed 704 verified reviews for Birdeye to find out what actual users really think. Most Positive Sentiments Client management 68% Positive 19% Neutral 13% Negative Reviewers appreciate Birdeye's client management features, which streamline the process of managing multiple clients from a single dashboard. They find the onboarding process straightforward and value the ability to enhance their clients' online reputations. Users also highlight the platform's flexibility in providing various functionalities that cater to different client needs. Customer service 67% Positive 17% Neutral 15% Negative Reviewers give a positive assessment of Birdeye's customer service, thanks to dedicated support that helps them navigate the platform effectively. They appreciate the user-friendly interface and the personal attention provided by the support team, which enhances their overall experience. Customer reviews 65% Positive 28% Neutral 7% Negative Users appreciate Birdeye's review management capabilities, which allow them to generate and manage reviews efficiently across multiple platforms. They find the automation of review requests and responses particularly useful, as it simplifies the process of gathering and addressing customer feedback. Additionally, users highlight the ability to direct customers to key review sites, which helps improve their online reputation. Least Positive Sentiments Email notifications 40% Positive 31% Neutral 28% Negative While, users value Birdeye's email notifications for keeping them informed about customer inquiries and find the integration of text and email messaging helpful for maintaining communication with clients,, some users report issues with email customization and an overload of emails, which can be overwhelming. Messaging and chat 51% Positive 21% Neutral 28% Negative Users find Birdeye's messaging and chat features beneficial for improving customer communication, with easy-to-use text messaging and live chat options. They appreciate the convenience of desktop notifications and the ability to manage conversations in real time. However, some users experience issues with notification reliability and automated responses, which can hinder effective communication. Integration issues 47% Positive 33% Neutral 20% Negative Users find Birdeye's integration capabilities beneficial, as it easily connects with various platforms and enhances their workflow. They appreciate the support provided during the integration process, which helps address any challenges. However, some users experience delays and difficulties with certain integrations, which can be frustrating and time-consuming. ## Birdeye User Reviews Overall Rating 4.7 Ratings Breakdown 5 81% 4 13% 3 2% 2 1% 1 3% Secondary Ratings Ease of Use 4.7 Value for money 4.5 Customer support 4.6 Functionality 4.6 SK Shrina K. Verified reviewer Health, Wellness and Fitness Self-Employed Used daily for less than 2 years Review source Reviewed March 2024 Great software for any small business 5 My overall experience has been great and I would highly recommend it Ratings Breakdown 5 Ease of use 5 Functionality Previously 4 Pros: Easy to use for businesses as well as clients. We have received a significant increase in reviews The chat feature has changed our business for the better. Cons: The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both Read More GY Ghiwa Y. Verified reviewer Airlines/ Aviation 11-50 employees Used daily for less than 2 years Review source Reviewed November 2025 My Experience Using Birdeye: A Balanced Review 5 with Birdeye has been very positive. It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility. Although the cost and initial complexity might be drawbacks for some, the value it delivers through automation, organization, and insight makes it an excellent choice for businesses that want to enhance their customer experience and digital presence. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Birdeye truly excels at bringing all customer interactions together in one easy-to-manage platform. I really liked how simple it was to collect, track, and respond to reviews across multiple channels. Cons: Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget. Some of the most useful advanced features are only available on higher-tier plans, which may not be ideal for everyone. Read More EE Elijah E. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for more than 2 years Review source Reviewed June 2022 Excellent Service, a must have for dental offices 5 Very Satisfied Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 3 Functionality Previously 5 Pros: The software is extremely user friendly. It takes the place of an entire team member if you ask me. Cons: The app needs some tweeks, but thats all I would say. Read More Cv Clara v. Verified reviewer Automotive 51-200 employees Used daily for more than 2 years Review source Reviewed April 2026 Makes a Difference 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It’s honestly super to the point and easy to use! We stopped using BirdEye for a second and went back within months. We truly could see the difference without the platform. Cons: It’s hard to say. The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye. Read More LH Lacy H. Verified reviewer Medical Practice 11-50 employees Used daily for more than 2 years Review source Reviewed September 2025 Highly recommend 5 Our overall experience with Birdeye has been great and we are happy we found them. Before we found Birdeye our online reviews were really struggling. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. We have always had great customer support anytime we had a question regarding our account. Cons: We don't have anything we don't like about Birdeye. Our experience over the past 5 years has been great. Read More CS Cap S. Verified reviewer Medical Practice 2-10 employees Used daily for less than 2 years Review source Reviewed August 2025 Easier to connect with patients via Birdeye texting vs calls/emails. 4 Convenient for sending post-appointment reviews to guests. We get better responses throughout the day via Birdeye texting vs phone calls/emails. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: It's easy to text patients - being a medical practice. The Hipaa-compliant security is a must. Customer support is always speedy. Cons: We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients. Read More VR Verified Reviewer Construction 201-500 employees Used daily for less than 2 years Review source Reviewed September 2025 Excellent Platform for Reviews and Reputation Management 5 Birdeye has been an excellent partner. It saves us time, helps us generate consistent customer feedback, and gives us tools to manage our brand reputation effectively. It’s user-friendly, reliable, and has added significant value for us. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Birdeye makes it so easy to collect and track customer reviews. The automation takes a lot of work off our plate, and the dashboard gives us a clear, real-time view of our reputation. The support team is also fantastic–very responsive and helpful. Cons: Nothing negative comes to mind—it’s been a consistently smooth and positive experience. Their team is dedicated, responsive, and always quick to provide support or answer any questions we have. Read More DV Dimos V. Verified reviewer Real Estate 51-200 employees Used daily for more than 2 years Review source Reviewed September 2025 BIRDEYE - open your eyes to a new look at your portfolio 5 It helps us understand our client base on a more granule level. We did not have this level of contact with our tenants before. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Great product that helps our marketing and leasing teams understand what is going on at our properties. Cons: I don't have anything negative to say at this time! The product functions as advertised and offers us a look at our tenant base we did not have before. Read More VR Verified Reviewer Financial Services 201-500 employees Used weekly for less than 12 months Review source Reviewed August 2025 Great product and even greater customer service! 5 From the beginning, our agents listened to our needs and the solutions we were looking for. I feel like a valued customer and that this product is a worthy investment. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Birdeye's platofrm is user friendly and their customer service is second to none! Implementation was easy, efficient, and timely. Cons: So far, nothing to note! From the onboarding process to demos and day-to-day use, we are really enjoying the platform and the service. Read More WK Wendy K. Verified reviewer Hospital & Health Care 201-500 employees Used weekly for more than 2 years Review source Reviewed August 2025 Good for Our Biz 5 BirdEye helps to build a reputation and maintain it. It's easy to use and when you need help, you can usually get a human in short time. I also like the social media interface. Ratings Breakdown 5 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: The easy automation of reviews - receiving them and the auto responses. With this comes the overall brand and reputation protection. Cons: Some of the automation features for responses could be more intuitive. For example, certain words found in the review = a certain response. Read More Showing 1 - 10 of 704 Reviews [See All Reviews](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) ## Birdeye FAQs - What is Birdeye used for? Birdeye is mainly used to improve a business’s online reputation and enhance customer experience. It gives businesses tools to collect and then analyze customer reviews, as well as reach out for feedback. Many companies use Birdeye to manage their customer satisfaction by connecting with their audience directly. - How much does Birdeye cost per month? The cost of Birdeye depends on the size of your business, how many locations you have, and the features you need. Even though the company doesn’t publicly advertise its prices, you can get a quote from Birdeye by contacting them directly. It offers three plans: Starter, Growth, and Dominate. - Is Birdeye trusted? Yes, many trust Birdeye with their online reputation management. It has 668 reviews on Software Advice, and people use it in a variety of industries. However, as every business has unique requirements for its reputation management, it’s a good idea to ask the vendor questions on how to utilize its features effectively to determine whether you want to trust it to manage your online reputation. - Is Birdeye HIPAA compliant? Birdeye offers features that help healthcare providers and other HIPAA-covered entities maintain compliance, such as security settings to protect PHI. However, it doesn’t include built-in audit tools to monitor or verify HIPAA compliance within the system. - Is Birdeye anonymous? Birdeye is not inherently anonymous because when customers leave reviews, their online ID gets ported to Birdeye directly from the site where their review is posted, such as Google. 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