--- title: "Birdeye Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Birdeye. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Birdeye is a good fit for you!" source_url: "https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Support Software](https://www.softwareadvice.com/customer-support/) / [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/) / Birdeye Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/online-payment/birdeye-profile/) Reviews [Alternatives](https://www.softwareadvice.com/online-payment/birdeye-profile/alternatives/) # Birdeye User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 707 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 570 reviews (81%) - 4 stars: 95 reviews (13%) - 3 stars: 17 reviews (2%) - 2 stars: 6 reviews (1%) - 1 star: 19 reviews (3%) ### Most mentioned pros - Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. - Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. - Comprehensive tool to manage publicly available reviews, evaluations, display and findability of brand and business / stores / locations; nicely combines analytics with capabilities to manage and respond to create a positive public image. ### Most mentioned cons - Some of the most useful advanced features are only available on higher-tier plans, which may not be ideal for everyone. - It sometimes logs me off mid-conversation causing the message to delete and us having to restart the message. - You schedule online meetings using THEIR calendar to speak to someone and they don't show up. ## Birdeye customer reviews Showing reviews 1-25 of 707 (page 1). ### Great software for any small business - Overall rating: 5/5 - Reviewer: Shrina K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been great and I would highly recommend it #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy to use for businesses as well as clients. We have received a significant increase in reviews The chat feature has changed our business for the better. #### Cons The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both --- ### My Experience Using Birdeye: A Balanced Review - Overall rating: 5/5 - Reviewer: Ghiwa Y. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. with Birdeye has been very positive. It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility. Although the cost and initial complexity might be drawbacks for some, the value it delivers through automation, organization, and insight makes it an excellent choice for businesses that want to enhance their customer experience and digital presence. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Birdeye truly excels at bringing all customer interactions together in one easy-to-manage platform. I really liked how simple it was to collect, track, and respond to reviews across multiple channels. #### Cons Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget. Some of the most useful advanced features are only available on higher-tier plans, which may not be ideal for everyone. --- ### Excellent Service, a must have for dental offices - Overall rating: 5/5 - Reviewer: Elijah E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Very Satisfied #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The software is extremely user friendly. It takes the place of an entire team member if you ask me. #### Cons The app needs some tweeks, but thats all I would say. --- ### Good for managing online reputation - Overall rating: 5/5 - Reviewer: Isla W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The integrated review management and social media posting is pretty solid. We've seen a noticeable uptick in engagement since we started using it consistently for responding to customers and sharing updates. #### Cons Honestly, the mobile app could be a bit more intuitive. Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm out of the office. #### Vendor response Hi Isla, Thank you for your feedback. We’re glad to hear the review management and social media tools have been helping drive stronger engagement and make it easier to stay consistent with customer responses and updates. We also appreciate the note on the mobile app experience. Ease of use on the go is important, and your feedback on navigation and speed is helpful as we continue to improve the product. Thanks again for sharing your experience with us. Replied April 2026 --- ### Makes a Difference - Overall rating: 5/5 - Reviewer: Clara v. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s honestly super to the point and easy to use! We stopped using BirdEye for a second and went back within months. We truly could see the difference without the platform. #### Cons It’s hard to say. The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye. --- ### Highly recommend - Overall rating: 5/5 - Reviewer: Lacy H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Birdeye has been great and we are happy we found them. Before we found Birdeye our online reviews were really struggling. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. We have always had great customer support anytime we had a question regarding our account. #### Cons We don't have anything we don't like about Birdeye. Our experience over the past 5 years has been great. --- ### Powerful SEO and Review Management Platform - Overall rating: 5/5 - Reviewer: Susana L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience has been fantastic. Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses. We've noticed more reviews, better Google rankings, and stronger engagement. Their support team is responsive and knowledgeable, which makes setup and troubleshooting easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Birdeye is an excellent tool for managing local SEO and reputation. We’ve seen major improvements in our visibility across search engines and directories. The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place. We use it with all our clients and have seen significant improvements. It is so simple to use. It even has AI reviews, surveys, and campaigns that help us reduce labor work and reach the leads more easily to get good reviews. #### Cons The dashboard can feel a little overwhelming at first due to the number of features, but once you're familiar with it, it’s extremely powerful. A bit more customization for reporting would be great. --- ### Easier to connect with patients via Birdeye texting vs calls/emails. - Overall rating: 4/5 - Reviewer: Cap S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Convenient for sending post-appointment reviews to guests. We get better responses throughout the day via Birdeye texting vs phone calls/emails. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's easy to text patients - being a medical practice. The Hipaa-compliant security is a must. Customer support is always speedy. #### Cons We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients. --- ### Excellent Platform for Reviews and Reputation Management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Birdeye has been an excellent partner. It saves us time, helps us generate consistent customer feedback, and gives us tools to manage our brand reputation effectively. It’s user-friendly, reliable, and has added significant value for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Birdeye makes it so easy to collect and track customer reviews. The automation takes a lot of work off our plate, and the dashboard gives us a clear, real-time view of our reputation. The support team is also fantastic–very responsive and helpful. #### Cons Nothing negative comes to mind—it’s been a consistently smooth and positive experience. Their team is dedicated, responsive, and always quick to provide support or answer any questions we have. --- ### BIRDEYE - open your eyes to a new look at your portfolio - Overall rating: 5/5 - Reviewer: Dimos V. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered It helps us understand our client base on a more granule level. We did not have this level of contact with our tenants before. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great product that helps our marketing and leasing teams understand what is going on at our properties. #### Cons I don't have anything negative to say at this time! The product functions as advertised and offers us a look at our tenant base we did not have before. --- ### Highly Recommend! - Overall rating: 5/5 - Reviewer: Abby J. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered I have loved using Birdeye. They take the time to understand our business needs and understand our brand positioning. They offer applicable information, high quality tools, and an ever-changing range of product offerings. We have used them for 3 years now and don't have plans of stopping. We have done our due diligence in comparing this product to other similar tools, and Birdeye proves it belongs on top. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As an agency, this is a great additional revenue driver for not only the agency, but for our clients as well. Generating and fostering positive reviews and having the ability to manage negative ones is a great benefit to clients of all sectors. The approach Birdye takes is high quality and very fair for businesses and consumers alike. It even has applications for overall PR strategy for clients as well. There are a handful of competitiors to Birdeye that look like they generally "do the same thing", but if you want the job done right and done well, Birdeye is the unequivocal choice. #### Cons The only con from the agency perspective is that most businesses have a range of CRM's that their staff and leadership teams work in. Adoption to the tool for clients takes time and training. The Birdeye support team and tools are very helpful when getting over this roadblock. #### Reasons for choosing Birdeye Price is the best when factoring everything in, and product offerings all in one place blow them out of the water. --- ### We've been using Birdeye effectively for upwards of 3 years - Overall rating: 5/5 - Reviewer: Virginia N. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Love how you can set it and forget it and it will do its job month after month, year after year, reliably. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install. Customer service has also been superb, they are dedicated to solving problems. #### Cons The actual interface can sometimes be a bit difficult to navigate. #### Reasons for choosing Birdeye Multiple features in Birdeye were superior to Swell. Price was better also. #### Reasons for switching to Birdeye Problems with Reviews not getting published to the Google Profile --- ### A great tool for agencies looking to accelerate their growth - Overall rating: 5/5 - Reviewer: Dan H. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Customer service is next level. We had a rocky start with the platform and account services really went above and beyond like we do with our clients to help our partnership succeed on both sides. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Agency tools such as multi-location, multi-brand profiles, and user access with multi location or single location access. #### Cons Some integrations take longer to set up, but support is there every step of the way with updates. #### Reasons for choosing Birdeye Birdeye was a more complete solution for us as an agency. #### Reasons for switching to Birdeye Features. At the time, Birdeye had more features. #### Vendor response Thanks for sharing your experience. We strive to maintain strong partnerships here at Birdeye and we are glad you chose us! Replied September 2024 --- ### Very easy to use - Overall rating: 5/5 - Reviewer: Ellie V. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I feel like I have had a very good experience with Birdeye. It's been a very useful tool and I would recommend it to any business owners. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very easy to use. It's also a very useful tool to promote interactions with clients and patients. #### Cons The only bad thing about Birdeye is that is doesn't integrate with all CRM systems. I also wish more elements of the templates were customizeable. --- ### Good for Our Biz - Overall rating: 5/5 - Reviewer: Wendy K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered BirdEye helps to build a reputation and maintain it. It's easy to use and when you need help, you can usually get a human in short time. I also like the social media interface. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The easy automation of reviews - receiving them and the auto responses. With this comes the overall brand and reputation protection. #### Cons Some of the automation features for responses could be more intuitive. For example, certain words found in the review = a certain response. --- ### I recommend - Overall rating: 5/5 - Reviewer: Bradley H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered It has helped us keep our marketing and brand management top of mind. Their customer support is top notch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond. #### Cons I don't have any issues with Birdeye. Like any new software there is a small learning curve when implementing but the value you receive to help with email communication and the security Birdeye offers is well worth it. --- ### Birdeye is GREAT! - Overall rating: 5/5 - Reviewer: Cara M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I have had a great experience with Birdeye. It is very simple to switch between accounts as I manage over 100 accounts within Birdeye. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Birdeye is a very easy to use platform. I appreciate that I am able to customize pretty much anything within the accounts. #### Cons There honestly has not been anything that has stood out to me that I do not like about Birdeye. In the event that I run into an issue, the Birdeye support team is always extremely helpful! --- ### Customizing to the Stars! - Overall rating: 4/5 - Reviewer: Maura R. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Birdeye is very helpful for myself and my clients. Even if we are not connecting CRMs, there are some other options that have also worked for our clients. Some businesses like to send out the review requests themselves which can also be extremely advantageous for receiving reviews. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It has lots of options for customization which makes it incredible easy to tailor it to each of our clients and their needs/wants. The ability to customize color, wording, and review sites is extremely beneficial. #### Cons There are some limits to what it can do which can be a bit difficult to workaround sometimes. For example, we have a client whose CRM is not compatible with Google and it is difficult to get names from them for reviews and can be quite tedious. This makes it harder to get consistent names. --- ### Great Product for small business owners - Overall rating: 4/5 - Reviewer: Samantha M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Birdeye through my job to help small business owners facilitate for reviews to help their businesses grow. It is an incredibly easy tool to have in your belt and facilitates great results. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros -Ease of use -Negative review alerts -The support team has a great response time and is usually able to solve problems quickly #### Cons We are not always notified when integrations break. So i will check on a client a realize nothing has been sent out for months. --- ### Amazing service - Overall rating: 5/5 - Reviewer: Noy F. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fast and great service I was able to use the app so fast and after two min was able to finish set up new account #### Cons To be honest I liked almost everything the only one small things is that hard to find the phone number --- ### Reviews=Revenue w/BirdEye as Your Guide - Overall rating: 5/5 - Reviewer: Jessica D. - Verified reviewer: Yes - Industry: Building Materials - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Prior to using BirdEye, I had the vaguest notion of what entailed the process of online reviewing, HOW people and companies and businesses were actually able to procure such a steady stream of tremendous numbers of reviews and so quickly, in terms of date of service. It was bananas to me! Then, I had the pleasure of having the job of "sending a bird eye" to every one of our customers, right after I was hired, to be Dispatcher at a HVAC company, with absolutely no idea how a bird eye had anything to do with our business. I figured I just was not in on an inside joke and would have to learn that of course. I was given zero instruction other than the aforementioned line, we're talking I had NO IDEA what this was, what I was doing, or how I was going to do what I was supposed to be doing. Well, praise the high heavens and all the birds eyes in the sky that Bird Eye is what it is as I was able to learn EXACTLY what this system was, the importance of timely reviews, and exactly how to do the entire system simply by visiting the BirdEye website that first time. It is THAT intuitive and user-friendly, honestly, it's even FUN. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Absolutely EVERYTHING. For anyone who is tasked with being responsible for learning, implementing, and maintaining rigorous company reviews, quickly and with little to no instruction, the very reviews that Google proffer up upon searching either the respective company or simply the general industry, the reviews that are responsible for having an enormous impact on our first impression of a company and that are shown to the entire internet, those reviews, THIS exact software, this exact company BirdEye, IS what and all you need. Pinky swear. They have seriously taken this tremendous and immensely important component to a business' success and neatly packaged it into a one-size fits all, super intuitive, beyond simple to use and master and even FUN package. You WILL beast/slay the ever-present review dragon, you WILL please your boss and coworkers, as the reviews, rendered timely, efficient, and simple, keep gushing in. No matter the company's industry or scope of business, BirdEye IS THE eye in the revered review sky. Fly little review master, FLY! #### Cons Honestly, I found using BirdEye to be so fun, I realize I may be quite the outlier there, but as this is such a streamlined and easy set of steps, the same taken for each you send, doing the day's reviews is an almost therapeutic endeavor. I kid not. And I was so so grateful for how quickly I was able to understand and implement the process, having never been inconvenienced or plagued with ANY issues or problems or hiccups, I'd be remiss if I didn't say that may be there should be an appreciation show dedicated that we can call "BirdEye for the Queer AND Straight Guys." No cons. #### Vendor response Wow! Music to our hears! Thank you for taking the time and providing thorough feedback. We are thrilled you're having a positive experience and enjoying the platform. Replied July 2020 --- ### Birdeye takes the work out of asking for reviews - Overall rating: 5/5 - Reviewer: Kim O. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Birdeye has a strong customer relations team. They genuinely seek to provide optimal service. They are caring and will resolve any concerns. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Birdeye for a multi-doctor practice. The reviews are sent to our patients after they leave our office. I check the dashboard regularly and respond to received reviews. The dashboard is easy to use. One feature that I appreciate is that each review states which location the patient was seen at and which doctor saw the patient. I can also "add a tag" with the name of the doctor that referred our patient to our practice. If I am looking for a review to use for a radio ad or in a marketing piece, I can search the reviews by doctor, location, procedure done, or key words. On a side note, we have a contest each month in our office of which doctor and team received the most reviews for the month! This encourages our team members to provide the highest quality of service to our patients and they also remind the patient that they are getting a review request and to please fill it out. #### Cons Years ago, when we first joined there were glitches in the software and the review requests would not send out. I could always tell because I would stop receiving reviews. #### Vendor response Amazing success story, Kim! We love hearing how Birdeye has helped your practice. The monthly contest sounds so fun! What a great way to keep your team engaged and on top of things! Thanks for sharing. :) Replied November 2022 --- ### Birdeye makes it easy to keep reviews in one place - Overall rating: 5/5 - Reviewer: Helene V. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Because it is complicated for field service specialists to constantly check checks, Birdeye's perspective is very valuable. The busier the group of guys is, the less likely they will be to be slow to ask for a check, because Birdeye makes it easier for the specialists as they deliver what is required. Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a score of less than 5, I want you to be able to get started immediately. Birdeye brings everything together in one accessible place plus it tells me about new releases. We have recently become registered with Birdeye, however, we can already see a distinction. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This program is really easy to learn and has provided a knowledge base, plus contact with the user if you want further assistance. It is hygienic, clear and easy to use. It brings all your notes together in one easy to find place. In addition to integrating with our field program for requesting repairs, it can be linked to the company's website and can be fully customized with company branding to match the look and feel of the website. It happens automatically every day and they will ask the customer a question twice more, waiting two days between requests. Repetition increases the percentage of the customer making the critique, however, they do not aggravate the customer. #### Cons Perhaps because we are novices at Birdeye, I don't care about their software problems. Everything works as it should. #### Vendor response Thank for leaving Birdeye a review.We appreciate your business and support! Replied August 2023 --- ### BirdEye Is The Perfect Solution For Any Agency Working With Multi Location Clients - Overall rating: 5/5 - Reviewer: Thomas Q. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Fantastic. Their support has been super helpful with any questions or troubleshooting needed. This has produced significant results for client form generating positive reviews, to managing negative reviews, to responding to all reviews, to growing a businesses local SEO presence. The list goes on. I highly recommend BirdEye to agencies and businesses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AI Functionality - Summarizing reviews - Review responding Ease of use - Bulk uploading contacts for review generation - review monitoring - Local listings - Super effective reporting that does not take too much time to generate for effective presentiations #### Cons Cost. This product comes at premium price. --- ### Great For Agencies - Overall rating: 5/5 - Reviewer: Hattie M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered I think its been a good platform to save time and I feel confident that I can train almost anyone how to use it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Birdeye can be easily monitored and understood by most who use the platform. It is good to have all customers in one place when seeing what reviews came through, and I like have automated responses for the reviews that come through. #### Cons I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and sometimes, this software can be a bit buggy with connection to Meta (could be Meta's fault). #### Reasons for choosing Birdeye I think the final factors were cost, functionality, and that it was something that a lot of our customers could use as a value ad to other marketing packages. ## More reviews [Next reviews](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/?page=2) --- Birdeye Reviews, Pros and Cons - 2026 Software Advice