--- title: "Birdeye vs Broadly - 2026 Comparison - Software Advice" description: "Birdeye vs Broadly - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization." source_url: "https://www.softwareadvice.com/online-payment/birdeye-profile/vs/broadly/" page_type: "comparison" language: "en" publication_date: "2026-11-09" --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / Birdeye vs Broadly Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated November 9, 2026 # Birdeye vs. Broadly: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated November 9, 2026 # Birdeye vs. Broadly: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/online-payment/birdeye-profile/) [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/) 4.7 [(709)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Starting Price Not provided by vendor Free trial: Available Free version: Not available Pros: - User-friendly platform - Review request automation Cons: - Contract and cancellation - Feature limitations Who uses Birdeye Based on 709 reviews - Popular among: Small businesses - Most common industries: Health & Medicine (25%), Professional Services (18%) and Retail, Consumer Goods & Services (9%) - Top use cases: Review Management (27%), Reputation Management (19%) and Customer Experience (11%) 85% of users recommend this product [](https://www.softwareadvice.com/review-management/broadly-profile/) [Broadly](https://www.softwareadvice.com/review-management/broadly-profile/) 4.8 [(336)](https://www.softwareadvice.com/review-management/broadly-profile/reviews/) Starting Price $249.00per month Free trial: Available Free version: Available Pros: Not enough reviews Cons: Not enough reviews Who uses Broadly Based on 336 reviews - Popular among: Small businesses - Most common industries: Retail, Consumer Goods & Services (23%), Construction (22%) and Transportation (12%) - Top use case: Review Management (38%) 88% of users recommend this product [](https://www.softwareadvice.com/online-payment/birdeye-profile/) Birdeye 4.7 [(709)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) [](https://www.softwareadvice.com/review-management/broadly-profile/) Broadly 4.8 [(336)](https://www.softwareadvice.com/review-management/broadly-profile/reviews/) + Add product Add product ## Birdeye vs Broadly: At a glance * * * Product ratings at a glance | | Birdeye | Broadly | | --- | --- | --- | | Overall rating | 4.7
709 reviews | 4.8
336 reviews | | Ease of use | 4.7 | 4.8 | | Value for money | 4.5 | 4.6 | | Functionality | 4.6 | 4.7 | | Customer support | 4.6 | 4.7 | | Ease of deployment | 4.6 | 4.8 | Best in comparison ## User interface * * * ## Key features Features selected based on 1,045 reviews from Customer Experience * * * Customer Experience Management 4.4 Keyword Tracking 4.3 Multi-Channel Distribution 5.0 Negative Feedback Management 4.6 Reporting/Analytics 4.5 Response Management 4.6 - Support Ticket Management: 5.0 - Feedback Management: 5.0 - Chatbot: 4.9 - Customizable Branding: 4.9 - Customizable Templates: 4.9 - Live Chat: 4.9 - Social Media Monitoring: 4.8 - Message Personalization: 4.7 - Chat/Messaging: 4.7 - Automated Responses: 4.7 - Campaign Scheduling: 4.7 - Real-time Consumer-facing Chat: 4.7 - Mobile Access: 4.7 - Surveys & Feedback: 4.7 - Review Monitoring: 4.7 - Real-Time Monitoring: 4.7 - Transcripts/Chat History: 4.7 - Multi-Location: 4.7 - Customizable Reports: 4.7 - Engagement Tracking: 4.7 - Review Request: 4.6 - Sentiment Analysis: 4.6 - Communication Management: 4.6 - Customizable Fields: 4.6 - Negative Feedback Management: 4.6 - Performance Metrics: 4.6 - Review Notification: 4.6 - Response Management: 4.6 - Reporting/Analytics: 4.5 - Real-Time Notifications: 4.5 - Alerts/Notifications: 4.5 - Visual Analytics: 4.5 - Dashboard: 4.5 - Contact Management: 4.5 - Survey Builder: 4.5 - Mass Texting: 4.5 - SMS Messaging: 4.4 - Customer Experience Management: 4.4 - Customizable Forms: 4.4 - Template Management: 4.4 - API: 4.3 - Scheduled Messaging: 4.3 - Data Import/Export: 4.3 - SEO Management: 4.3 - Content Management: 4.3 - Social Sharing: 4.3 - Real-Time Data: 4.3 - Third-Party Integrations: 4.2 - Search/Filter: 4.2 - Campaign Management: 4.2 - Social Media Integration: 4.1 - Access Controls/Permissions: 4.0 - 2-Way Messaging: 3.9 - Multi-Channel Campaigns: 3.9 - Review Badge Management: 3.0 Customer Experience Management N/A Keyword Tracking N/A Multi-Channel Distribution N/A Negative Feedback Management 4.7 Reporting/Analytics 4.6 Response Management 4.7 - SMS Messaging: 4.8 - Review Request: 4.8 - Activity Dashboard: 4.8 - Feedback Management: 4.7 - Response Management: 4.7 - Negative Feedback Management: 4.7 - Review Monitoring: 4.7 - Reporting/Analytics: 4.6 - Sentiment Analysis: 4.6 - Dashboard: 4.6 - CRM: 4.6 - Third-Party Integrations: 4.3 - Trend Analysis: 4.2 - Email Management: 4.0 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ ZapierNot enough reviews ](https://www.softwareadvice.com/cloud-management/zapier-profile/)[ QuickBooks OnlineNot enough reviews ](https://www.softwareadvice.com/product/393202-QuickBooks-Online/)[ ServiceTitanNot enough reviews ](https://www.softwareadvice.com/field-service/servicetitan-profile/) - Curve Dental - Shopify - Xero - Booker - Ascend by Dentrix - FieldRoutes - Zoho CRM - ServiceM8 - Open Dental - Eaglesoft - Dentrix - MRI Property Management - PatientNow - Filevine - Roommaster - HubSpot Marketing Hub - Valant EHR Suite - Sprout Social - Python Connector for NetSuite - SiteLink Web Edition - TikTok - NextGen Enterprise - Podium - Practice Better - Facebook Business Suite - Freshdesk - RingCentral Engage Voice - STORIS - Intelerad - eClinicalWorks - Covetrus Avimark - FieldPulse - SearchAtlas - Lightspeed Retail - Microsoft Outlook - Shopify POS - Storable Edge - WebPT - 1CoreSolution - Yardi Voyager - Domo - Google Ads - Glassdoor - HubSpot Sales Hub - Microsoft Excel - Rent Manager - Total Expert - Localo - Dentrix Enterprise - ChatBot - Gorgias - Spectora - 8am MyCase - Trustpilot - NetSuite - CareStack - NexHealth - SmartAdvocate - AgencyAnalytics - Buildertrend - Denticon - Oryx Dental Software - ServMan - WelcomeHome - ModMed Patient Engagement - Oracle Database - KingAsterisk Contact Center Software - Microsoft Power BI - NAPA TRACS [ ShopifyNot enough reviews ](https://www.softwareadvice.com/retail/shopify-profile/)[ QuickBooks Online AdvancedNot enough reviews ](https://www.softwareadvice.com/product/49805-QuickBooks-Online/)[ ZapierNot enough reviews ](https://www.softwareadvice.com/cloud-management/zapier-profile/) - Constant Contact ## Reviews * * * Positive review: GO Gabriella O. Human resources manager Telecommunications, 11-50 employees "I like Birdeye for boosting online presence and making messaging and email follow-ups with customers quick and easy." Sep 9, 2026 Negative review: GY Ghiwa Y. IT manager Airlines/Aviation, 11-50 employees "Some of the most useful advanced features are only available on higher-tier plans, which may not be ideal for everyone." Nov 28, 2025 Positive review: KL Kate L. Sales Machinery, 11-50 employees "I liked the user-friendly dashboard, automated review requests, and the ability to track customer sentiment and engagement in one place." Aug 7, 2026 Negative review: SB Sean B. Operations Alternative Medicine, 2-10 employees "You schedule online meetings using THEIR calendar to speak to someone and they don't show up." Apr 1, 2025 Positive review: Steven L. Digital Marketing Director Real Estate, 1001-5000 employees "Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed." May 5, 2026 Negative review: PS Patty S. Branch manager Financial Services, 2-10 employees "We did not seem to have as much traction and social media and get as much review participation as other platforms." Feb 3, 2025 [Read all reviews](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Positive review: SC Scott C. Admin Assistant Construction, 11-50 employees "Benefit of Broadley is ability to do invoicing and send for a review, as well as having the chat to send messages in real time." Mar 22, 2023 Negative review: PG pat g. owner Events Services, 2-10 employees "I finally cancelled for them to CONTINUE trying to charge my card again as of today." May 17, 2025 Positive review: MG Melissa G. CRO Internet, 51-200 employees "I love that it gives the opportunity to ask the customer how was their experience and based on their answers if it is favorable it will request a Google review. " Mar 19, 2023 Negative review: RF Ryan F. COO Construction, 51-200 employees "The only issue I have is not even with Broadly itself, the structure of our business makes automated review requests difficult because we often times don't collect on invoices for months after the job is complete (We work in an industry where insurance pays the bill)." Mar 31, 2023 Positive review: TS Taylor S. Front Desk Education Management, 51-200 employees "I personally really enjoy the SMS feature, so that the guests are easily available to respond without needing to go back , on the internet browser." Mar 17, 2023 Negative review: CM Chloe M. Sales Associate Consumer Services, 2-10 employees "I wish the 'review requests' didn't automatically send when adding a new contact to our system. If we forget to uncheck the box they get a review request before we have even done anything for the customer!" Mar 17, 2023 [Read all reviews](https://www.softwareadvice.com/review-management/broadly-profile/reviews/) ## Customer support * * * Birdeye Email/Help Desk: Available FAQs/Forum: Available Knowledge Base: Available Phone Support: Available 24/7: Not available Chat: Not available Broadly Email/Help Desk: Available FAQs/Forum: Not available Knowledge Base: Available Phone Support: Available 24/7: Not available Chat: Not available ## Training options * * * Birdeye In Person: Not available Live Online: Available Webinars: Available Documentation: Available Videos: Available Broadly In Person: Not available Live Online: Available Webinars: Not available Documentation: Available Videos: Available ## Send this comparison chart to my inbox ## Popular Comparisons * * * [ReputationStacker vs Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/vs/reputationstacker/)[SurveyMonkey vs Broadly](https://www.softwareadvice.com/review-management/broadly-profile/vs/surveymonkey/)