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Birdeye vs INSIDE

Birdeye vs INSIDE

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Overall Rating
4.7 (664)
4.6 (41)
Ease-of-Use
4.7 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.6 / 5
4.5 / 5
Functionality
4.6 / 5
4.4 / 5
Last Review Written
November 25, 2024
October 26, 2020
Pros/Cons
  • Pros

  • The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install.
  • I've had a great experience and again do appreciate the fact that they're swift to help with any problems.
  • Overall I am very pleased with the product. It is a huge improvement from who we previously used.
  • Cons

  • I had to filed a complaint with BBB before they return my call. Terrible customer service.
  • The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.
  • Platform is mediocre, service for us was very poor.
Read all user reviews
  • Pros

  • The visual interface is superior to other solutions making engaging with customers fun and interesting.
  • It's a very cute environment for the beauty advisors working it makes work a little entertaining. I like programs that mask the dullness of work with a video game feel.
  • What I like about Inside is that it is very easy to use and they have a good technical support team to answer any questions.
  • Cons

  • I dislike the fact that it is not possible to screenshare outside of the website tab that the customer is on.
  • The deployment of new features and cutomization have always problem.
  • The fact that during the conversation there is no sound notification of a new message at all.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
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$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2022

Advisor Recommendations

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos