Home

/

Social Media Marketing Software

/

Birdeye vs Lucidya

Birdeye vs Lucidya

Get Price Quote
Get Price Quote

Add to Compare

Overall Rating
4.7 (660)
4.8 (27)
Ease-of-Use
4.7 / 5
4.7 / 5
Value for Money
4.5 / 5
4.6 / 5
Customer Support
4.6 / 5
4.9 / 5
Functionality
4.6 / 5
4.9 / 5
Last Review Written
September 20, 2024
May 25, 2022
Pros/Cons
  • Pros

  • The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install.
  • I've had a great experience and again do appreciate the fact that they're swift to help with any problems.
  • Overall I am very pleased with the product. It is a huge improvement from who we previously used.
  • Cons

  • I had to filed a complaint with BBB before they return my call. Terrible customer service.
  • The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.
  • Platform is mediocre, service for us was very poor.
Read all user reviews
  • Pros

  • The best tool to help you lead a market rather than just exist in it.
  • Sentiment analysis and understanding customer behavior is the fastest, best and safest way. To understand what exactly your customers want, when, and where.
  • The automated reports help keep track of key industry events and developments. I like that they are customizable, versatile and exportable to Excel and PowerPoint.
  • Cons

  • Miscalculations were a riguler problem. Long time for historical data to be gatherd.
  • There can be a delay in receiving exported reports via email.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Explore product images
Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2022

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos