Birdeye vs SocialClimb
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4.7 / 5
Value for Money
4.5 / 5
4.6 / 5
Customer Support
4.6 / 5
4.8 / 5
Functionality
4.6 / 5
4.6 / 5
Last Review Written
September 20, 2024
May 2, 2024
Pros/Cons
Pros
- The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install.
- I've had a great experience and again do appreciate the fact that they're swift to help with any problems.
- Overall I am very pleased with the product. It is a huge improvement from who we previously used.
Cons
- I had to filed a complaint with BBB before they return my call. Terrible customer service.
- The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.
- Platform is mediocre, service for us was very poor.
Pros
- I love the ease of sending review requests, both automated and manual. I like that the reviews are all visible in once place and the reporting is easy for the physicians and ACPs to understand.
- Our SocialClimb experience has been great and we hope to continue the relationship.
- The ease of having it on one dashboard, so I can quickly get in, make any minor changes to hours, in on location, respond to reviews and be done is amazing.
Cons
- Hard to print and sort by installer. Source can be confusing or misleading.
- Sometimes if you had a poor interaction with someone, it can be clunky to find people in the system and block them from receiving a review.
- I found a couple of Google reviews missing on the reporting feature.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2023
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
