Birdeye vs XM for Strategy & Research
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4.4 / 5
Value for Money
4.5 / 5
4.4 / 5
Customer Support
4.6 / 5
4.7 / 5
Functionality
4.6 / 5
4.6 / 5
Last Review Written
September 4, 2024
August 5, 2024
Pros/Cons
Pros
- The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install.
- Overall I am very pleased with the product. It is a huge improvement from who we previously used.
- I like the ease and customer service of Bird eye. I like that once i input a customer, they are saved and it shows me their activity.
Cons
- I had to filed a complaint with BBB before they return my call. Terrible customer service.
- The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.
- Platform is mediocre, service for us was very poor.
Pros
- The best part is that the tool is mobile friendly and you can organize your survey efficiently. I liked the customer service too as they are quick to resolve all queries.
- We were impressed with everything Qualtrics had to offer right off the bat, and I've continued to be impressed with the innovations and improvements they've deployed over the years.
- Customer support/our Qualtrics rep has also been great in helping us structure the questions to make sure they are phrased correctly and are fair to the people answering them.
Cons
- Use of the "Blocks" can be difficult to navigate if you have little experience using the interface.
- When you mass send out a survey through Qualtrics, it often ends up going into people's spam folders. Also, sometimes the piped text features as well as adding contacts can be overly complicated.
- Depending on what level of account you have, you can be limited in response options.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2023
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
