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Birdeye vs Trello

Birdeye vs Trello

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Overall Rating
4.7 (666)
Ease-of-Use
4.7 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.6 / 5
4.3 / 5
Functionality
4.6 / 5
4.3 / 5
Last Review Written
February 3, 2025
February 14, 2025
Pros/Cons
  • Pros

  • The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install.
  • I've had a great experience and again do appreciate the fact that they're swift to help with any problems.
  • Overall I am very pleased with the product. It is a huge improvement from who we previously used.
  • Cons

  • I had to filed a complaint with BBB before they return my call. Terrible customer service.
  • The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.
  • Platform is mediocre, service for us was very poor.
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  • Pros

  • For such a helpful tool, it is pretty simple to navigate. The interface is clean and user friendly for instance there a templates included to help guide users who may not know where to start.
  • Creation of boards is easy and helps us to be more organized in all projects and task. Trello enables us to see who is responsible for a particular task and it's reporting is excellent.
  • I love that there is so much free with Trello, I also like the flexibility to set trello up however you want to, it is very easy to use.
  • Cons

  • Because the text was automatically all highlighted when clicking on the box, I have accidentally deleted texts from description boxes before and was unable to recover it.
  • I did not find a serious con that made me dislike this product. The only negative side I can think of is that, given its structure, it may be hard to envision it as a calendar.
  • Sometimes the emails get lost in spam or are hard to find so people can miss updates. I wish it has a desktop notifications.
Read all user reviews
Pricing Range
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$
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Product Demo & Screenshots
Product Demo
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Product Screenshot
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

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Advisor Recommendations

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos