--- title: "Birdeye vs Yext - 2026 Comparison - Software Advice" description: "Birdeye vs Yext - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization." source_url: "https://www.softwareadvice.com/online-payment/birdeye-profile/vs/yextknowledgemanager/" page_type: "comparison" language: "en" publication_date: "2026-11-04" --- [Home](https://www.softwareadvice.com/) / [Social Media Management Software](https://www.softwareadvice.com/marketing/social-media-comparison/) / Birdeye vs Yext Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated November 4, 2026 # Birdeye vs. Yext: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated November 4, 2026 # Birdeye vs. Yext: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/online-payment/birdeye-profile/) [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/) 4.7 [(709)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Starting Price Not provided by vendor Free trial: Available Free version: Not available Pros: - User-friendly platform - Review request automation Cons: - Contract and cancellation - Feature limitations Who uses Birdeye Based on 709 reviews - Popular among: Small businesses - Most common industries: Health & Medicine (25%), Professional Services (18%) and Retail, Consumer Goods & Services (9%) - Top use cases: Review Management (27%), Reputation Management (19%) and Customer Experience (11%) 85% of users recommend this product [](https://www.softwareadvice.com/location-intelligence/yextknowledgemanager-profile/) [Yext](https://www.softwareadvice.com/location-intelligence/yextknowledgemanager-profile/) 4.2 [(117)](https://www.softwareadvice.com/location-intelligence/yextknowledgemanager-profile/reviews/) Starting Price $199.00per year Free trial: Available Free version: Not available Pros: Not enough reviews Cons: Not enough reviews Who uses Yext Based on 117 reviews - Popular among: Small businesses - Most common industry: Professional Services (43%) - Top use cases: SEO (7%), Review Management (5%) and Reputation Management (4%) 69% of users recommend this product [](https://www.softwareadvice.com/online-payment/birdeye-profile/) Birdeye 4.7 [(709)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) [](https://www.softwareadvice.com/location-intelligence/yextknowledgemanager-profile/) Yext 4.2 [(117)](https://www.softwareadvice.com/location-intelligence/yextknowledgemanager-profile/reviews/) + Add product Add product ## Birdeye vs Yext: At a glance * * * Product ratings at a glance | | Birdeye | Yext | | --- | --- | --- | | Overall rating | 4.7
709 reviews | 4.2
117 reviews | | Ease of use | 4.7 | 4.3 | | Value for money | 4.5 | 3.8 | | Functionality | 4.6 | 4.2 | | Customer support | 4.6 | 4.0 | | Ease of deployment | 4.6 | 3.4 | Best in comparison Looking for better value for money? Ask an advisor for high-rated alternatives Looking for better value for money? Ask an advisor for high-rated alternatives Looking for better value for money? Ask an advisor for high-rated alternatives ## User interface * * * ## Key features Features selected based on 826 reviews from Social Media Management * * * Competitive Analysis N/A Content Management N/A Customer Experience Management 4.4 Dashboard N/A Keyword Research Tools N/A Keyword Tracking 4.3 - Support Ticket Management: 5.0 - Feedback Management: 5.0 - Chatbot: 4.9 - Customizable Branding: 4.9 - Customizable Templates: 4.9 - Live Chat: 4.9 - Social Media Monitoring: 4.8 - Message Personalization: 4.7 - Chat/Messaging: 4.7 - Automated Responses: 4.7 - Campaign Scheduling: 4.7 - Real-time Consumer-facing Chat: 4.7 - Mobile Access: 4.7 - Surveys & Feedback: 4.7 - Review Monitoring: 4.7 - Real-Time Monitoring: 4.7 - Transcripts/Chat History: 4.7 - Multi-Location: 4.7 - Customizable Reports: 4.7 - Engagement Tracking: 4.7 - Review Request: 4.6 - Sentiment Analysis: 4.6 - Communication Management: 4.6 - Customizable Fields: 4.6 - Negative Feedback Management: 4.6 - Performance Metrics: 4.6 - Review Notification: 4.6 - Response Management: 4.6 - Reporting/Analytics: 4.5 - Real-Time Notifications: 4.5 - Alerts/Notifications: 4.5 - Visual Analytics: 4.5 - Dashboard: 4.5 - Contact Management: 4.5 - Survey Builder: 4.5 - Mass Texting: 4.5 - SMS Messaging: 4.4 - Customer Experience Management: 4.4 - Customizable Forms: 4.4 - Template Management: 4.4 - API: 4.3 - Scheduled Messaging: 4.3 - Data Import/Export: 4.3 - SEO Management: 4.3 - Content Management: 4.3 - Social Sharing: 4.3 - Real-Time Data: 4.3 - Third-Party Integrations: 4.2 - Search/Filter: 4.2 - Campaign Management: 4.2 - Social Media Integration: 4.1 - Access Controls/Permissions: 4.0 - 2-Way Messaging: 3.9 - Multi-Channel Campaigns: 3.9 - Review Badge Management: 3.0 Competitive Analysis 4.5 Content Management 4.0 Customer Experience Management N/A Dashboard 4.5 Keyword Research Tools 3.0 Keyword Tracking N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ ZapierNot enough reviews ](https://www.softwareadvice.com/cloud-management/zapier-profile/)[ QuickBooks OnlineNot enough reviews ](https://www.softwareadvice.com/product/393202-QuickBooks-Online/)[ ServiceTitanNot enough reviews ](https://www.softwareadvice.com/field-service/servicetitan-profile/) - Curve Dental - Shopify - Xero - Booker - Dentrix Ascend - FieldRoutes - Zoho CRM - ServiceM8 - Open Dental - Eaglesoft - Dentrix - MRI Property Management - PatientNow - Filevine - Roommaster - HubSpot Marketing Hub - Valant EHR Suite - Sprout Social - Python Connector for NetSuite - SiteLink Web Edition - TikTok - NextGen Enterprise - Podium - Practice Better - Facebook Business Suite - Freshdesk - RingCentral Engage Voice - STORIS - Intelerad - eClinicalWorks - Covetrus Avimark - FieldPulse - SearchAtlas - Lightspeed Retail - Microsoft Outlook - Shopify POS - Storable Edge - WebPT - 1CoreSolution - Yardi Voyager - Domo - Google Ads - Glassdoor - HubSpot Sales Hub - Microsoft Excel - Rent Manager - Total Expert - Localo - Dentrix Enterprise - ChatBot - Gorgias - Spectora - 8am MyCase - Trustpilot - NetSuite - CareStack - NexHealth - SmartAdvocate - AgencyAnalytics - Buildertrend - Denticon - Oryx Dental Software - ServMan - WelcomeHome - Klara - Oracle Database - KingAsterisk Contact Center Software - Microsoft Power BI - NAPA TRACS [ WordPressNot enough reviews ](https://www.softwareadvice.com/web-content-management/wordpress-profile/)[ PAR PunchhNot enough reviews ](https://www.softwareadvice.com/conversational-marketing/punchh-profile/)[ AgencyAnalyticsNot enough reviews ](https://www.softwareadvice.com/web-analytics/agency-analytics-profile/) - Dasheroo - Domo - Greenhouse - Hootsuite - HubSpot Marketing Hub - Adobe Commerce - Marketo Engage - Pagefreezer - Salesforce Service Cloud - Shopify - Smartling - Tableau - TapClicks - Engageware - Workato - Zendesk Suite - StoreForce - Dynamics 365 - Podium - Salesforce Starter - Google Data Studio - Google My Business Post Scheduler - Radar Privacy - Olo - GoSite ## Reviews * * * Positive review: KL Kate L. Sales Machinery, 11-50 employees "I liked the user-friendly dashboard, automated review requests, and the ability to track customer sentiment and engagement in one place." Aug 7, 2026 Negative review: GY Ghiwa Y. IT manager Airlines/Aviation, 11-50 employees "Some of the most useful advanced features are only available on higher-tier plans, which may not be ideal for everyone." Nov 28, 2025 Positive review: Steven L. Digital Marketing Director Real Estate, 1001-5000 employees "Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed." May 5, 2026 Negative review: SB Sean B. Operations Alternative Medicine, 2-10 employees "You schedule online meetings using THEIR calendar to speak to someone and they don't show up." Apr 1, 2025 Positive review: Steven L. Digital Marketing Director Real Estate, 1001-5000 employees "Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results." May 5, 2026 Negative review: PS Patty S. Branch manager Financial Services, 2-10 employees "We did not seem to have as much traction and social media and get as much review participation as other platforms." Feb 3, 2025 [Read all reviews](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Positive review: SF Sandy F. Engineer Computer Networking, 11-50 employees "Yext is great for multi-site businesses, making it easy to manage a number of locations" Apr 3, 2025 Negative review: SF Sandy F. Engineer Computer Networking, 11-50 employees "Can get expensive and lacks some vital features" Apr 3, 2025 Positive review: VR Verified Reviewer Senior Software Development Engineer Internet, 5001-10000 employees "Yext centralizes information management, making it simple to update and maintain data across multiple platforms, resulting in increased visibility, significantly improving visibility in local and online searches, which is crucial for any business's digital presence." May 29, 2024 Negative review: VR Verified Reviewer Senior Software Development Engineer Internet, 5001-10000 employees "I emphasize that it has good application management but I think that its SEO system is archaic, it does not generate immediate reports and sometimes they take a while to arrive at the email." May 29, 2024 Positive review: BT Bill T. Owner and Chief SEO Consultant Marketing and Advertising, 2-10 employees "The robust content management is outstanding. " Aug 3, 2023 Negative review: JW Joe W. Production Manager Marketing and Advertising, 11-50 employees "It doesn't always connect to listings in a timely manner." Apr 4, 2024 [Read all reviews](https://www.softwareadvice.com/location-intelligence/yextknowledgemanager-profile/reviews/) ## Customer support * * * Birdeye Email/Help Desk: Available FAQs/Forum: Available Knowledge Base: Available Phone Support: Available 24/7: Not available Chat: Not available Yext Email/Help Desk: Available FAQs/Forum: Available Knowledge Base: Available Phone Support: Available 24/7: Available Chat: Not available ## Training options * * * Birdeye In Person: Not available Live Online: Available Webinars: Available Documentation: Available Videos: Available Yext In Person: Not available Live Online: Available Webinars: Available Documentation: Available Videos: Available ## Send this comparison chart to my inbox ## Popular Comparisons * * * [ReputationStacker vs Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/vs/reputationstacker/)[Zoho Social vs Yext](https://www.softwareadvice.com/location-intelligence/yextknowledgemanager-profile/vs/zoho-social/)