About BitPay

BitPay is a payment processing software designed to help businesses manage digital currency transactions. The platform enables administrators to accept donations and payments in cryptocurrencies and email invoices to customers. BitPay allows teams to gain visibility into exchange rates and handle bank settlements. Additionally, managers can connect the solution with QuickBooks to import and track bitcoin sales on a unified interface. BitPay lets businesses integrate the system with several third-party applications including WooCommerce, Blesta, PrestaShop, Shopify and Magento....

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BitPay settlement settings

BitPay Reviews

Overall Rating

4.40

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

4.5

Functionality

4

Showing 10 reviews

User Profile

Wale

Verified reviewer

Company size: 2-10 employees

Industry: Internet

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

July 2022

The customer support could be better

Apart from the bad customer support, BitPay is a platform that makes it easy to accept crypto payments on your website or application.

Pros

BitPay lets us easily integrate a cryptocurrency payment gateway into our application with minimal setup. Unlike other payment gateways with tight geo-restriction, BitPay lets us use the service with reasonable fees.

Cons

In my experience, the customer support system is horrible. It took weeks to get the account approved and this is my major gripe with this platform.

Reasons for switching to BitPay

CoinPayments has serious geo-restrictions. I had to contact a partner in a supported country to set up an account in the first place. This became frustrating as time went by.

Paul

Company size: 1 employee

Industry: Public Relations and Communications

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

March 2021

BitPay - the bridge between crypto and convention money for your business

When I owned a coffee shop and was introduced to bitcoin, BitPay was an amazing tool to allow me to accept crypto from a new customer base without actually holding bitcoin. If you do decide to jump into crypto with your business, I would start with BitPay.

Pros

BitPay allows you to accept bitcoin and other cryptocurrencies without the risk of volatility - it automatically converts to your local currency without any fees. It works much better than credit cards.

Cons

Their customer service tends to be on the slower side - it can take a few days to get an answer.

Reasons for choosing BitPay

BitPay offered a lot more user-friendly tools.

Brad

Company size: 2-10 employees

Industry: Computer Hardware

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

May 2022

DO NOT use Bitpay to settle real-world invoices.

Pros

It appeared to be useful until I actually tried to use it.

Cons

*they have a 1% transaction fee *they have no anonymity (they require a photo ID and a facial scan) *they have zero customer service (no email, no phone number, and no online chat!), except for their ticket system which can take days or a week for a response *they have an archaic settlement system - if you somehow underpay an invoice by even a penny or by the exchange transaction fee, they will fail the payment, and may take days to refund your crypto! (which is fluctuating by the hour) I went through all of this and lost ~$1500 in crypto because of these issues, so learn from my experience!

User Profile

Nipon

Verified reviewer

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

September 2022

Accepting crypto payments for business. BitPay could be just the solution you’re looking for.

Average

Pros

Crypto payments accepted via bitpay automatically clear to Bank or wallet daily. You can covert every payment to your preferred currency immediately avoiding unexpected rate fluctuations. Also they partnered with Visa network offering a Visa debit card which allows you to access your fund from any Visa supported ATM around the world.

Cons

Plugin market limited. Very poor customer support. Not recommended for big businesses. Visa card available only in few countries.

Reasons for choosing BitPay

Simpler service

Roselyn

Company size: 51-200 employees

Industry: Education Management

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

September 2022

The beauty of using bitpay

I am deeply thankful to this platform. My transactions are made easier and consumes less time and effort. It is indeed highly convenient. The overall service is great.

Pros

If you want hassle-free transactions like payments, then bitpay is the only thing I can recommend based on my personal experiences. Its way cheaper yet services are topnotch. I got to track my orders and earnings with optimum security. Here I can easily access and process payments of my orders, transfer money, and manage my earnings with high transparency and accuracy of service.

Cons

I am experiencing processing a minor delay one time, its might be because of poor internet connectivity in my end. other than that, everything else seems to work smoothly and I am enjoying its features so far.

Mary

Company size: 501-1,000 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

July 2021

Bitpays worth it

Overall my experience with bitpay has been good. There were a few hiccups when I first started using them but it became easier as time went on and I used it more.

Pros

What I like the most about bitpay is how simple it is to use. I love that I get a debit card to use instead of having to always send money over to my bank account.

Cons

What I dislike about bitpay, It's kind of confusing until you click on things and figure it out. When I first started using it I was really confused and almost gave up.

Archit

Company size: 10,000+ employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

August 2022

Low Fees and quick crypto load options

Pros

There are no associated fees to load the crypto card and the funds are available instantly.

Cons

Less number of ATM networks however the fees is low

Akhna

Company size: 1 employee

Industry: Market Research

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

April 2022

Why I use bitpay

Overall I like the app it helped me when I was using it for twitch when twitch was accepting crypto

Pros

I like that you can buy stuff using bitpay without having a credit card...in Trinidad where I work, my boss treats us very bad and underpay us for alot of work so having bitpay gives me a little hope honestly

Cons

I least like that your account is so hard to save on it! They need to fix that quickly...you could loose everything easily

JAZE

Verified reviewer

Company size: 2-10 employees

Industry: Architecture & Planning

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2021

Bitpay Will Save The Day

It uncomplicates having to convert crypto to fiat and vice-versa which is exactly what I need in debit card.

Pros

An excellent payment processing system that allows you buy or sell Bitcoin amongst other cryptocurrencies with ease and utmost security.

Cons

Sometimes when you want to purchase crypto, the network fees can be relatively high meaning you should hold off on your purchase until further notice.

Arvin June

Company size: 51-200 employees

Industry: Education Management

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2022

Most trusted and convenient

I highly recommend this software. This is hassle-free and secured.

Pros

This software is very helpful and convenient to use. It will require less time and effort to pay your obligations.

Cons

I have not yet encountered any disappointment from this software.