All BlueSnap Reviews

1-25 of 27 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.
User Profile

Kenny

Verified reviewer

Marketing and Advertising, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Easy payment processing for businesses.

I'm happy with the feature set and customer service that BlueSnap offers. I have been able to accept different payments online without any issues. My main reason to use BlueSnap was to be able to accept different credit and debit cards for my business. Two thumbs up for BlueSnap. I've been using this for about 2 years now without any issues and will continue to do so. I also see there are improvements made to the user interface, different features and information found inside.

PROS

BlueSnap offers quick API integration so I had no trouble integrating BlueSnap with my SaaS Business. Support staff has been very helpful and responded quickly to the questions that I had, so I rate their support as 5 stars. Compared to other payment processing services I've used, I'm happy with response time here. There's a lot of data to be found in your dashboard and reports. This helps me keep track of how sales are going. You can run all sorts of reports inside your account. After a little digging (there are a lot of menu items inside your vendor account) I found everything I needed and I know BlueSnap offers a lot more than what I'm currently using. It's a robust platform with a lot of features.

CONS

In the beginning I felt a little overwhelmed by all the different menu items inside my account. But after using this for a couple of weeks, I found my way inside and know where everything is located. I reached out to support to ask some questions, especially where I could find certain settings, and found support staff to be very helpful. This helped me to get used to the system.

Reasons for switching to BlueSnap

PayPal has been growing into a giant company, but over the years has cared less about smaller businesses, even preventing them from continuing to use their accounts, with vague TOS updates and a support team that has been anything but helpful and respectful to solve any issues. So I moved away from PayPal as I feel that company can't be trusted anymore.

Emily

Computer Software, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed December 2022

Bluesnap is a great solution for Electronic Payment Processing!

Our company is newer to Bluesnap, but so far, we have found it to be a great tool for payment processing. The reporting features are simple but provide everything needed, and the interface is user-friendly.

PROS

Bluesnap is very easy to use and customize. The interface is extremely user-friendly.

CONS

It would be great if you could easily export the summary reports into a PDF document.

Reasons for switching to BlueSnap

Our old solution was clunky and did not provide the level of transaction visibility we were looking for.

Henry

Computer Software, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed November 2019

Terrible service - save yourself time, money, and heartache and work with someone else

After 2.5 years of processing with them and paying each fee without fail, we got cut with less than a days notice. Left our company out to dry. Terrible business model and they couldn't care less about customer experience

PROS

Integrated with WooCommerce and it didn't fail

CONS

Customer support, refund policy Totally miserable to work with on most fronts

Vendor Response

Hi there, We are very sorry to read your review and apologize for any negative experience you had with us. At BlueSnap, our team works hard to continuously improve our communications and overall customer experience. While conducting a periodic review of your account, we saw strong indications that your account is not compliant with our merchant regulations and policies. If you'd like to further discuss the matter, please email us at social @ bluesnap dot com. Again, we are sorry for the experience you had and we hope you find a service that better fits your business needs.

Replied November 2019

David

Management Consulting, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed July 2018

More Functionality - Less Cost/Hassle

We've been thrilled by the service and capabilities of ARMatic. They have been able to provide functionality within Intacct which Intacct itself has not made available. When we were seeking an integration for Intacct to allow non-Intacct user employees to record payments on invoices, ARMatic gave us months of free use to try their system, and ultimately provided an exceptional service at a rate tens of thousands of dollars cheaper than Intacct's own solution. Their technical team is willing to take the time to consider needs, develop solutions, and at a fraction of the cost of other Professional Services. They are a fast growing company with mounting capabilities. If you're looking for a way to provide employees with read/write access to Intacct without the huge expense of multiple business license, look no further. ARMatic has not only created a ready made, simple solution for you to use, but they are already prepared to develop new solutions to meet your needs. I'm grateful to say I have not yet experienced any major issues with their platform. Though it's not perfectly responsive to a mobile browser, it is very usable from iOS and Android browsers making it mobile-user friendly.

PROS

We've been thrilled by the service and capabilities of ARMatic. They have been able to provide functionality within Intacct which Intacct itself has not made available. When we were seeking an integration for Intacct to allow non-Intacct user employees to record payments on invoices, ARMatic gave us months of free use to try their system, and ultimately provided an exceptional service at a rate tens of thousands of dollars cheaper than Intacct's own solution. Their technical team is willing to take the time to consider needs, develop solutions, and at a fraction of the cost of other Professional Services. They are a fast growing company with mounting capabilities. If you're looking for a way to provide employees with read/write access to Intacct without the huge expense of multiple business license, look no further. ARMatic has not only created a ready made, simple solution for you to use, but they are already prepared to develop new solutions to meet your needs.

CONS

I'm grateful to say I have not yet experienced any major issues with their platform. Though it's not perfectly responsive to a mobile browser, it is very usable from iOS and Android browsers making it mobile-user friendly.

User Profile

Rodrigo

Verified reviewer

Marketing and Advertising, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2023

A new way to sell with BlueSnap

BlueSnap is an e-commerce platform that operates in our company supporting all our sales processes for some time, the tool has a great series of functions ranging from the receipt of payments to inventory control in real time that manage to greatly increase the productivity of all our sales agents and allowing to obtain greater economic benefits.

PROS

BlueSnap has a large number of customization options that allow our users to do the best job at the time of making the respective marketing campaigns for each product and service, managing to increase the visualizations of these in a short time. The processes of buying and receiving money are quite reliable, so far we have not had any problem in this regard, in general the tool works properly. The tool works well for any type of company, especially for medium and small companies that need to greatly enhance the advertising of their products and take it to the next level through structured campaigns based on the services offered, with a medium-high degree of difficulty for its implementation and its customer service is not as good or effective as we expected.

CONS

The flexibility of the reports is sometimes not what we expect and we can not edit them, we would like to have some more accurate and not so broad data on the products to get a different perspective of all sales processes that we carry on a daily basis. In its initial stages it is quite difficult to configure which requires some time and in some cases investments in third parties to be able to have the tool fully operational.

User Profile

Carlos Eduardo

Verified reviewer

Hospital & Health Care, 10,000+ employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

BlueSnap is a secure and flexible solution

We have been able to thematize sales management by using BlueSnap, ensuring tax and regulatory compliance with any customer and that they feel secure in handling every action. BlueSnap simplifies payment processes with its integrated platform. We also create invoice payments immediately and securely increasing the flow of sales exponentially and significantly.

PROS

BlueSnap enables a secure and fast payment process for every customer, free from data breaches and data theft hacks. BlueSnap's technical documentation is almost perfect, being able to manage from the sandbox even with the large lack of features it has. With BlueSnap we prevent fraud and automate the payment of any subscription. Although it has some bugs BlueSnap is the best solution for online payments as a payment gateway. You can automate different payment processes and thus reduce the time of work being 100% sure that each transaction will be done effectively and without charging any extra fees. BlueSnap is a simple platform that has made e-commerce easier for us through ready-made solutions.

CONS

Sometimes there are delays in payments, it takes up to a couple of hours to be effective in our account and that makes sales become a little slow. The sandbox does not support certain cases such as simulating failures to rectify our security within the system. Finally, you should fix the IPN with GreenInvoice because not all invoices are generated correctly.

Zeeshan

Computer & Network Security, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2020

Credit Card payment alternative

PROS

Bluensap can be used as alternative payment gateway. Bluesnap provides you CC and other wallets payment processing. You can easily ON and OFF the wallets. We used it for CC processing, Skrill and PaySafeCard. Also Bluesnap support good range of Credit Card processors.

CONS

Conversion rate of Bluesnap is low as compared to other CC processors

User Profile

Jake

Verified reviewer

11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

Makes AR sooo much easier, beyond that the CUSTOMER SERVICE IS EPIC.

PROS

Seamless sync with QBO Easy to create reminder profiles Removed 10 - 20 hours of AR work a week from my life. Average delinquency times have dropped significantly. WAY WAY Better then invoicesherpa, Armatic is bug free and CS is excellent.

CONS

They could improve the HTML editor for emails and add a clone feature for email templates, but these are not anything core to the app, just easier for setup purposes.

Anonymous

11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2018

Quick and easy setup, dependable payment processor!

Secure, reliable, and fast payment processing!

PROS

The setup is easy, the processing rates are reasonable, and the customer service is very responsive. This our brought a lot of convenience to our customers!

CONS

There are many fixes/adjustments you can not make yourself. You have to contact customer service to void/adjust e-check payments before they deposit. However, customer service is very responsive.

User Profile

Nathan

Verified reviewer

Internet

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

When I first contacted Aromatic I was struggling to bill manually and they were the solution

Lower overhead costs and less mistakes

PROS

It is easy to use and scalable. It didn't take my onboarding team hours and hours to impliment like other software. They are always adding updates and features to reduce the manual time that we spend.

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed March 2019

BlueSnap

PROS

Clean interface. Had good functionality for refunding transactions

CONS

We had many issues getting American Express transactions to go through on automatic renewal.

Suleyman

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

FUNCTIONALITY

5

Reviewed March 2018

Best Alternative Payment Gateway for merchants living in 3rd countries

PROS

After making a lot of research about this company I decided to give it a shot.The biggest reason for choosing Bluesnap was their less difficult approval system and 3 months free trial.This is enough time that you can make your e-commerce business top-notch.

CONS

If you are new to the business and have not registered whether a store in the marketplace or business entity in any organized form then you will be required to do so.Bluesnap is so strict about verification process and doesn't let beginners use its service.

Dharun

Research, 51-200 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

Accounts Receivable Automation by BlueSnap

It helped me save my time by automating the manual, tedious accounts receivable task

PROS

Dynamic Payment routing and One click checkout are major afvantages Or BlueSnap

CONS

More innovations can be brought into the existing application

Dean

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2018

The set up with WooCommerce was not as easy as expected. You need significant coding knowledge

PROS

It is reliable. The Functionality is very robust. Quality merchant processor with huge potential to be a forerunner in the segments of ecommerce and pos systems.

CONS

Not enough streamlined natively compatible integrations available. Example, BlueSnap should stay ahead of the competition by offering more streamlined integrations with QuickBooks Zapier etc. E-Commerce and pos systems need flexibility with other software and apps to stay relevant in a digital world.

Arafat

Retail, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

Good service and customer support

Support many countries to get paid in many payment methods. That really helps.

PROS

Varieties way of integrations. One of the main reason I use BlueSnap is its inline integrations that allow our customer checkout smoothly without leaving our website.

CONS

PayOut time. BlueSnap holds money for long and payout schedule is too long. Business like eCommerce who need to pay supplier get some issues for this. Payout schedule needs to little shorter hold time.

James

Financial Services, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Seamless setup process, excellent customer support

Excellent customer service in our experience so far.

PROS

The account establishment process was automated and seamless and our account was approved within 48 hours. The user interface with the platform is modern, logical and easy to use.

CONS

So far I have nothing to complain about the BlueSnap system.

Reason for choosing BlueSnap

Due to delays on setup and service.

Reasons for switching to BlueSnap

Extremely slow customer service.

Bnaya

International Trade and Development, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

Outstanding customer service

Very good credit services with excellent service and technical support!

PROS

I loved the customer service. He helped me to install the system on our site. The service is fast and very professional.

CONS

A little complicated, you have to know the system to work with.. I recommend that software developers make a slightly simpler system. But when you know the system it is very fun to work with! Total, highly recommended!

User Profile

Chris

Verified reviewer

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

Finally a company the works

We have only started using it about 3 months ago so its been great so far. Staff have been helpful getting questions answered and getting back to us quickly.

PROS

Its was very easy to get setup and a Breath of fresh air for our industry. Finally a company that can support our merchant needs here in the USA and do it at an affordable rate.

Dula

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2018

I'm a Shopify user. The Integration with BlueSnap has been relatively simple.

PROS

BlueSnap provided me with a good solution which allows me to charge clients' cards (the vast majority of my clients are in the States, while my business is registered in Israel)

CONS

The transaction fees are a little high (though not outrageous) when you need to pay both the Shopify fees as well as BlueSnap's fees (as I do) .

Thor

Retail, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Great!!

Very good customer support. Quick transfer. We receive payment and refund confirmations immediately after those have been executed.

PROS

Most of it! Nothing negative to say at this stage. Have just started looking into the Market Place concept.

CONS

Nothing so far, but waiting on POS terminals.

Gabriel

Utilities, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

Good payment processor

thanks to the great customer support, my integration have been fast and easy

PROS

Great customer support, many payment options and features

CONS

documentation could be more complete for beginners (more code samples in popular languages such as php)

Sagi

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

Supports Israeli Credit Cards with Bigcommerce. We were lucky to find you BlueSnap!

PROS

Simple and great service. The tech guys helped us really fast. Your customer support is very good.

CONS

I should have find you long time ago. Maybe you can upgrade your theme to a more updated one. It could be nicer.

Nick

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2016

Great product fixing a real issue = cashflow!

Armatic has been great in providing an easy to use, fully automated solution to address the ongoing problems we run into in operating a subscription based business. Monthly declines quickly build up and create issues with cash flow and up until now, the only answer has been to pay someone to follow up and resolve these issues. Now with an actual system/process in place, we are more efficient, organized and proactive with how these accounts are handled.

Shlomo

Philanthropy, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

1

Reviewed February 2018

BlueSnap review

CONS

Very Complicate. This software is not friendly very hard to get started .you have to be a soft engineering in order to understand and run the software.

Robert

Higher Education, 201-500 employees

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2017

We used this with our mobile app to receive contributions and donations.

It's great. But a little more than we needed.

PROS

It was very secure and it was easy for clients and customers to use. The payment analytics were also helpful and allowed us to really investigate what was working and what wasn't working on our app to draw people to pay/donate.

Showing 1 - 25 of 27 Reviews