CoinGate
About CoinGate
CoinGate Pricing
CoinGate charges merchants a flat payment processing service fee of 1% for every paid order.
Free trial:
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Free version:
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Most Helpful Reviews for CoinGate
1 - 5 of 13 Reviews
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Coingate is the best
It is very easy to use for our customers. Plus, it supports many coins. Another thing is that we have rarely faced issues using Coingate. Their support team is also good.
CONSThere is nothing not to like about Coingate.
Reason for choosing CoinGate
Coingate is much better
Vendor Response
Hello, Thank you for your positive feedback. We hope you will keep enjoying our payment gateway services in the future as well. All the best, CoinGate team
Replied March 2023
Jay
Information Technology and Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Coingate cryptocurrency payment processing
Very good in general, just the odd disappointing customer support experience.
PROSVery easy to use with our billing system WHMCS, the transaction fees are low and most payments go through without a hitch. Our customers like the range of cryptocurrencies that can be paid with which is always updated and improved.
CONSCustomer support sometimes lacking, very slow to respond on certain things and charged very high fees when trying to withdraw fiat currency (withdraw as crypto instead).
Vendor Response
Hello Jay, Thank you for taking the time to share your experience with CoinGate services. Our support team aims to respond to inquiries within 24 hours. However, we are constantly working to improve the support experience. All the best, CoinGate team
Replied March 2023
Tom
Telecommunications, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
2
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed March 2023
Great product but awful service
CoinGate makes it very easy to accept bitcoin and other cryptocurrencies. The process is very nice and simple for the customer and can also be easily integrated into existing systems.
CONSThe service is super nice but also absolutely terrible. I've been trying for weeks to get only a payout of my credit and had the feeling that no one really knew what they were doing. After 4 weeks, they finally made me an alternative proposal as the payout could be made, only to tell me 2 days later that what I wanted from the beginning was possible. It is even the only way.The problems are still not finally solved (months later), but I have no more energy to ask every 2 days for an update only to get the answer that a colleague will take care of it.
Reason for choosing CoinGate
To be honest, I looked at the competitors first. However, they have a minimum payout of 1000 GBP and since Crypto payments only make a very small proportion of our turnover, we do not reach that limit so often. Therefore, I was looking for a payment processor that has a reasonable limit on when can payouts be made.
Vendor Response
Hello Tom, Thank you for taking the time to describe your experience with our service. We are sorry that you are having a troubling experience with payouts. We would like to know more about this matter if you can reply to our request with more details. All the best, CoinGate team
Replied March 2023
Paulius
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Crypto is good but FIAT is better
It is good improvement comparing with Coinpayments
PROSI like support of Emilija, Dima's positive vibes and Lithuanian EMI license ::)
CONSThis topic was discussed during our call with your product managers
Reasons for switching to CoinGate
Because they did not care about us.
Vendor Response
Hello Paulius, Thank you for your positive feedback and for trusting us to process crypto payments. All the best, CoinGate team
Replied March 2023
Andri
Computer Networking, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Good crypto merchant
Easy setup, reasonable rates, and good support. We works with this company for years.
CONSMore easy refund process when we could use a current balance.
Vendor Response
Hello Andri, Thank you for your feedback. We hope you will keep enjoying our payment gateway in the future! All the best, CoinGate team
Replied March 2023