CoinGate

RATING:

4.5

(13)

About CoinGate

CoinGate is a payment processing solution, which enables businesses to buy, sell, manage and accept cryptocurrencies such as Bitcoin, Tron, Stellar, XRP, DigiByte, Shib, Fantom, Polygon, BitTorrent and more. CoinGate allows professionals to manage earnings and use a dashboard to send custom bills to partners, suppliers and other service providers. Businesses can set up cryptocurrency payments infrastructure, track orders and request payments from customers via cryptocurrencies. CoinGate comes with an application programming interface (API), which helps businesses integrate the platform with several third-party systems. Pricing is available on request and support is extended via live chat, FAQs and online measures.

CoinGate Pricing

CoinGate charges merchants a flat payment processing service fee of 1% for every paid order.

Free trial: 

Not Available

Free version: 

Not Available

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CoinGate Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for CoinGate

1 - 5 of 13 Reviews

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Coingate is the best

PROS

It is very easy to use for our customers. Plus, it supports many coins. Another thing is that we have rarely faced issues using Coingate. Their support team is also good.

CONS

There is nothing not to like about Coingate.

Reason for choosing CoinGate

Coingate is much better

Vendor Response

Hello, Thank you for your positive feedback. We hope you will keep enjoying our payment gateway services in the future as well. All the best, CoinGate team

Replied March 2023

Jay

Information Technology and Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2023

Coingate cryptocurrency payment processing

Very good in general, just the odd disappointing customer support experience.

PROS

Very easy to use with our billing system WHMCS, the transaction fees are low and most payments go through without a hitch. Our customers like the range of cryptocurrencies that can be paid with which is always updated and improved.

CONS

Customer support sometimes lacking, very slow to respond on certain things and charged very high fees when trying to withdraw fiat currency (withdraw as crypto instead).

Vendor Response

Hello Jay, Thank you for taking the time to share your experience with CoinGate services. Our support team aims to respond to inquiries within 24 hours. However, we are constantly working to improve the support experience. All the best, CoinGate team

Replied March 2023

Tom

Telecommunications, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed March 2023

Great product but awful service

PROS

CoinGate makes it very easy to accept bitcoin and other cryptocurrencies. The process is very nice and simple for the customer and can also be easily integrated into existing systems.

CONS

The service is super nice but also absolutely terrible. I've been trying for weeks to get only a payout of my credit and had the feeling that no one really knew what they were doing. After 4 weeks, they finally made me an alternative proposal as the payout could be made, only to tell me 2 days later that what I wanted from the beginning was possible. It is even the only way.The problems are still not finally solved (months later), but I have no more energy to ask every 2 days for an update only to get the answer that a colleague will take care of it.

Reason for choosing CoinGate

To be honest, I looked at the competitors first. However, they have a minimum payout of 1000 GBP and since Crypto payments only make a very small proportion of our turnover, we do not reach that limit so often. Therefore, I was looking for a payment processor that has a reasonable limit on when can payouts be made.

Vendor Response

Hello Tom, Thank you for taking the time to describe your experience with our service. We are sorry that you are having a troubling experience with payouts. We would like to know more about this matter if you can reply to our request with more details. All the best, CoinGate team

Replied March 2023

Paulius

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

Crypto is good but FIAT is better

It is good improvement comparing with Coinpayments

PROS

I like support of Emilija, Dima's positive vibes and Lithuanian EMI license ::)

CONS

This topic was discussed during our call with your product managers

Reasons for switching to CoinGate

Because they did not care about us.

Vendor Response

Hello Paulius, Thank you for your positive feedback and for trusting us to process crypto payments. All the best, CoinGate team

Replied March 2023

Andri

Computer Networking, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2023

Good crypto merchant

PROS

Easy setup, reasonable rates, and good support. We works with this company for years.

CONS

More easy refund process when we could use a current balance.

Vendor Response

Hello Andri, Thank you for your feedback. We hope you will keep enjoying our payment gateway in the future! All the best, CoinGate team

Replied March 2023