Shift4

RATING:

3.3

(26)

About Shift4

Shift4 provides businesses with several solutions to handle payments, POS operations and data security. It offers a secure payment platform, merchant services, business intelligence tools and software integration capabilities. Businesses can utilize QR code and PCI-validated point-to-point encryption (P2PE) capabilities to initiate secure transactions from mobile devices. Professionals can utilize auditing and reporting modules to track performance of POS operations, employees, customer engagement, online reputation, and social media management operations. Shift4 provides end-to-end payment processing solutions for: ?Food & Beverage ?Hospitality ?Sports & Entertainment ?eCommerce ?Casinos & Gaming ?Retail ?Specialty

Shift4 Pricing

Contact Shift4 for pricing details.

Free trial: 

Not Available

Free version: 

Not Available

Shift4 Payments contactless payments

Shift4 Reviews

Overall Rating

3.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3

Value for money

3

Functionality

3.5

Most Helpful Reviews for Shift4

1 - 5 of 26 Reviews

User Profile

JD

Verified reviewer

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2018

Great and Easy to Use

We don't have the option to not use Dollars on the Net/Shift4 as our POS system requires them if we want to process CC transactions through our POS Terminals. That being said, I don't mind them and they're very easy to use and actually make tracking down individual transactions super easy if we needed to. Overall, I've been happy with them, but was just a little put off when they more than doubled our prices.

PROS

It is very easy to use and I have no issues batching out our transactions.

CONS

My only complaint is they more than doubled their prices when they started to offer their own processing services, and will only lower/waive their gateway fees if you use them (which I feel is a little scammy).

John

Food & Beverages, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Shift 4 payment processing

Very happy, I always recommend them, just ordered a mobile unit

PROS

Ease of use, reporting, the customer pays the credit card fees, customer service is as good as I’ve ever dealt with

CONS

I’m not computer smart, it took me a little while to get used to adding menu items and such but their customer service was always available to help

Reasons for switching to Shift4

Squares fees were getting high and when I heard the customer pays the fees with shift 4 it was a no brainer

Vendor Response

Hello John - Thanks for taking the time to leave a review. We're glad to hear your experience with Shift4 has been positive. We hope to continue exceeding your expectations.

Replied February 2024

Molly

Hospitality, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2023

Do not use

Overwhelmingly negative. Hard to use interface, reports don't come in PDF or other functional formats. Their customer service makes Comcast look competent.

PROS

I didn't. Every customer service experience I had was horrid. I would make requests, they would tell me that they needed to speak to the [sensitive content hidden] every time I called. I would do so and he would delegate access to me. They would tell me that they needed a few days for the request to process and then when I would call back there was no record that they had spoken directly with our owner. This process happened no less than five times. Not a single customer service representative properly logged our cases. I probably lost over 50 working hours trying to get a competent customer service rep.

CONS

Customer service was the worst I've experienced in my life out of any company I've interacted with personally or professionally. On multiple occasions I requested copies of my invoices and either didn't receive them or received them after huge delays and multiple follow-up calls. They never track issues with your account so every time you call you're back to square one. Awful, awful, awful.

Reason for choosing Shift4

This was a choice made by my predecessors and Elavon is by far a superior product.

Vendor Response

Hi Molly — We're very sorry to hear about this issues you're experiencing and we want to help get it resolved ASAP. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. And, as always, you can reach us 24/7 via live chat: shift4.com/support

Replied March 2023

Mike

Restaurants, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Amazing, Customer Service!

Amazing customer service! Hakki always comes through for us. Could not recommend more.

PROS

24 hour customer service. Being able to reach someone at any time is very helpful.

CONS

We haven’t had any problems with it. Everything has run very smoothly so far.

Reasons for switching to Shift4

We made the switch for better service, and it is more affordable.

Vendor Response

Hello Mike — Thank you for your kind words and for taking the time to share your experience with Shift4. Our priority is customer service and we’re happy to hear that we met that mark!

Replied April 2024

David

Restaurants, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2024

A seemless Fit

PROS

Shift4 came into our workflow like it was meant to be. Payments? very smooth. And their support is exceptional

CONS

No cons, everything is great from functionality to service

Vendor Response

Hi David — We’re so happy to hear that you’ve had a positive experience with our team here at Shift4. Thank you for leaving a review!

Replied March 2024