Shift4

RATING:

3.2

Overview

About Shift4

Shift4 provides businesses with several solutions to handle payments, POS operations and data security. It offers a secure payment platform, merchant services, business intelligence tools and software integration capabilities. Businesses can utilize QR code and PCI-validated point-to-point encryption (P2PE) capabilities to initiate secure transactions from mobile devices. Professionals can utilize auditing and reporting modules to track performance of POS operations, employees, customer engagement, online reputation, and social media management operations. Shift4 provides end-to-end payment processing solutions for: ?Food & Beverage ?Hospitality ?Sports & Entertainment ?eCommerce ?Casinos & Gaming ?Retail ?Specialty

Shift4 Pricing

Contact Shift4 for pricing details.

Free trial:

Not Available

Free version:

Not Available

Shift4 Reviews

Overall Rating

3.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

Value for money

Functionality

3.5

Most Helpful Reviews for Shift4

1 - 5 of 25 Reviews

Read All 25 Reviews

JD

Verified reviewer

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed September 2018

Great and Easy to Use

We don't have the option to not use Dollars on the Net/Shift4 as our POS system requires them if we want to process CC transactions through our POS Terminals. That being said, I don't mind them and they're very easy to use and actually make tracking down individual transactions super easy if we needed to. Overall, I've been happy with them, but was just a little put off when they more than doubled our prices.

PROS

It is very easy to use and I have no issues batching out our transactions.

CONS

My only complaint is they more than doubled their prices when they started to offer their own processing services, and will only lower/waive their gateway fees if you use them (which I feel is a little scammy).

John

Food & Beverages, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed February 2024

Shift 4 payment processing

Very happy, I always recommend them, just ordered a mobile unit

PROS

Ease of use, reporting, the customer pays the credit card fees, customer service is as good as I’ve ever dealt with

CONS

I’m not computer smart, it took me a little while to get used to adding menu items and such but their customer service was always available to help

Reasons for switching to Shift4

Squares fees were getting high and when I heard the customer pays the fees with shift 4 it was a no brainer

Vendor Response

Hello John - Thanks for taking the time to leave a review. We're glad to hear your experience with Shift4 has been positive. We hope to continue exceeding your expectations.

Replied February 2024

Joe

Automotive, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed March 2024

Slick Looking but Support

Extremely disappointed with the level of service received for our card processing. Support Staff never explained why our reporting was not accurate. Call in an issue, a support ticket would be generated, but never resolved. I don't mind paying for support and proper reporting, but when you charge customers for a service that you don't deliver on, that's just wrong. My best advice is forgo any bells and whistles Shift4 claims as their support is non existent. Turn around and look elsewhere.

PROS

I moved from IRN card processing to Shift4 with the understanding that monthly Reporting and Fees would be more transparent and easily understood. While the fees charged actually showed up in the month they were incurred, the reporting did not reflect the actual transactions.

CONS

Support could never answer or correct the reporting issue we experienced. Our accounting department spent hours each month reconciling our daily batch to their statements. Some months it was impossible, and still, no answer back on support tickets. EVER!. The icing on the cake was our new card processor could not get us installed before our 12 month contract expired, so Shift4 charged us for the entire following 12 months of support and reporting.

Vendor Response

Hello, thank you for reaching out, Joe. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers.

Replied April 2024

Mike

Restaurants, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed March 2024

Amazing, Customer Service!

Amazing customer service! Hakki always comes through for us. Could not recommend more.

PROS

24 hour customer service. Being able to reach someone at any time is very helpful.

CONS

We haven’t had any problems with it. Everything has run very smoothly so far.

Reasons for switching to Shift4

We made the switch for better service, and it is more affordable.

Vendor Response

Hello Mike — Thank you for your kind words and for taking the time to share your experience with Shift4. Our priority is customer service and we’re happy to hear that we met that mark!

Replied April 2024