# Shift4 Software Reviews, Demo & Pricing - 2026 > Review of Shift4 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/online-payment/dollars-on-the-net-profile --- [Home](https://www.softwareadvice.com/) / [Payment Processing Software](https://www.softwareadvice.com/online-payment/) / Shift4 Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/online-payment/dollars-on-the-net-profile/reviews/)[Alternatives](https://www.softwareadvice.com/online-payment/dollars-on-the-net-profile/alternatives/) # Shift4 2026: Benefits, Features & Pricing Wondering if Shift4 is right for your organization? Our Payment Processing Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Shift4 2.2 [(53)](https://www.softwareadvice.com/online-payment/dollars-on-the-net-profile/reviews/) Pricing Pricing available upon request ### About Shift4 Shift4 provides businesses with several solutions to handle payments, POS operations and data security. It offers a secure payment platform, merchant services, business intelligence tools and software integration capabilities. Businesses can utilize QR code and PCI-validated point-to-point encryption (P2PE) capabilities to initiate secure transactions from mobile devices. Professionals can utilize auditing and reporting modules to track performance of POS operations, employees, customer engagement, online reputation, and social media management operations. Shift4 provides end-to-end payment processing solutions for: ? Food & Beverage ? Hospitality ? Sports & Entertainment ? eCommerce ? Casinos & Gaming ? Retail ? Specialty Wondering if Shift4 is right for your organization? Our Payment Processing Software selection experts can help you in 15 minutes or less. ## Shift4 User Interface ## Popular Shift4 Alternatives Main Product Shift4 2.2 [(53)](https://www.softwareadvice.com/online-payment/dollars-on-the-net-profile/reviews/) Ratings Breakdown - 2.74Ease of use - 2.06Value for money - 2.06Customer support - 2.58Functionality Pricing Available upon request Get Price Alternative Product [PayPal](https://www.softwareadvice.com/retail/paypal-profile/) 4.6 [(26448)](https://www.softwareadvice.com/retail/paypal-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.52Value for money - 4.25Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Venmo](https://www.softwareadvice.com/retail/venmo-profile/) 4.7 [(9287)](https://www.softwareadvice.com/retail/venmo-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.75Value for money - 4.41Customer support - 4.62Functionality Pricing Available upon request Get Price Alternative Product [Stripe](https://www.softwareadvice.com/product/49509-Stripe/) 4.6 [(3347)](https://www.softwareadvice.com/product/49509-Stripe/reviews/) Ratings Breakdown - 4.47Ease of use - 4.35Value for money - 4.23Customer support - 4.52Functionality Pricing Available upon request Get Price Alternative Product [Square Payments](https://www.softwareadvice.com/online-payment/square-payments-profile/) 4.7 [(2691)](https://www.softwareadvice.com/online-payment/square-payments-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.48Value for money - 4.36Customer support - 4.62Functionality Pricing Available upon request Get Price Alternative Product [Square Point of Sale](https://www.softwareadvice.com/retail/square-point-of-sale-profile/) 4.6 [(3031)](https://www.softwareadvice.com/retail/square-point-of-sale-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.50Value for money - 4.35Customer support - 4.54Functionality Pricing Starting at $49.00 per month Get Price ## Shift4 Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Shift4 Features - Popular features found in Payment Processing ACH Payment Processing Billing & Invoicing Debit/Credit Card Processing In-Person Payments Mobile Payments Multi-Currency Multiple Payment Options Payment Fraud Prevention Payment Gateway Integration PCI Compliance Recurring/Subscription Billing Reporting/Analytics - More features of Shift4 Data Security Electronic Signature Online Payments Partial Payments Receipt Management Transaction Monitoring ## Shift4 Integrations Twitter/X Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review ## Shift4 User Reviews Overall Rating 2.2 Ratings Breakdown 5 26% 4 2% 3 2% 2 6% 1 64% Secondary Ratings Ease of Use 2.7 Value for money 2.1 Customer support 2.1 Functionality 2.6 CE Callie E. Verified reviewer Hospitality 2-10 employees Used daily for more than 2 years Review source Reviewed March 2026 Amazing Processing Software! 5 I've had a great experience using Shift4. The software is efficient, dependable, and easy to learn. Customer support has also been very helpful and responsive whenever needed, which adds a lot of value. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Shift4 is very straightforward and user-friendly. The system is easy to navigate, processes payments quickly, and makes daily operations smooth. It's reliable and saves time, especially during busy periods. Cons: So far, I haven't experienced any major issues with Sift4. Occasionally, there can be minor delays or small learning curves with new features, but overall nothing that impacts daily use in a significant way. Read More MM Mike M. Verified reviewer Restaurants 11-50 employees Used daily for less than 2 years Review source Reviewed March 2024 Amazing, Customer Service! 5 Amazing customer service! Hakki always comes through for us. Could not recommend more. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: 24 hour customer service. Being able to reach someone at any time is very helpful. Cons: We haven’t had any problems with it. Everything has run very smoothly so far. Reasons for switching to Shift4 We made the switch for better service, and it is more affordable. Vendor Response Hello Mike — Thank you for your kind words and for taking the time to share your experience with Shift4. Our priority is customer service and we’re happy to hear that we met that mark! Replied April 2024 Read More SF SYLVAIN F. Verified reviewer Food & Beverages 11-50 employees Used daily for more than 2 years Review source Reviewed July 2025 WORSE CUSTOMER SERVICE POSSIBLE 1 We have been customer with POS touch and Shift4 for about 10 years. When we switch to an other provider for a big improvement in hardware, reporting and so on, they never cancelled our subscription. We have been charge for 15 months in the raw. we asked them why nobody reach out to us regarding this matter, the staff was absolutely incompetent and rude. We have not recommended working with them to all our friend in Restaurant industry. The service is probably the worse possible and it's almost impossible to talk to someone, they do that on propose for you to pay Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Reasons for switching to Shift4 TO FIND THE REASON WHY WE PAY FOR A SERVICE Vendor Response Hello Sylvain, we’re sorry to hear about your experience and understand how frustrating this situation must be. This is not the standard of service we aim to provide. Please reach out to reviews@shift4.com with your contact details so we can escalate this issue to the right team and work toward a resolution as quickly as possible. Thank you for bringing this to our attention. Replied July 2025 Read More JN Jamie N. Verified reviewer Consumer Services 2-10 employees Used daily for less than 12 months Review source Reviewed December 2024 Shift4 and \[sensitive content hidden\] are scammers. RUN 1 Miserable. Don’t sign up with them ever!! Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Nothing they are a horrible company just search the BBB and every other Google complaint. Cons: They are scammers who lock you into deceitful contracts and just continually funnel your hard earned money out of your acct. Reasons for switching to Shift4 Because \[sensitive content hidden\] cold called me and sweet talked me and lied Vendor Response Hello Jamie - Thank you for sharing your concerns. We're sorry to hear about your experience and take feedback like this seriously. Transparency and customer satisfaction are priorities for us, and we'd like to address your concerns directly. Please reach out to us at reviews@shift4.com so we can better understand your situation and work toward a resolution. Replied January 2025 Read More CC Clifton C. Verified reviewer Restaurants 11-50 employees Used daily for less than 2 years Review source Reviewed August 2024 BAD PROCESSOR! YOU HAVE ZWERO CONTROL OF YOUR SYSTEM! 1 great! unless you have an issue! Ratings Breakdown 3 Ease of use 1 Value for money 2 Customer support 3 Functionality Pros: I have a great local rep that I always have to call because the larger company usually cant help. Cons: when you call for issues, you're on the phone for ever. If you have a Server that runs a credit card on the wrong check and the guest has already left, you as the merchant eat that check amount! Shift 4 is our processor but cannot help you retrieve a credit card mistake! Find another processor! Reasons for switching to Shift4 Shift 4 bought our POS system company so we HAD to use them or buy a whole new system! Vendor Response Hello Clifton — Thank you for taking the time to share your experience with us. We’re sorry to hear that we did not met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers. Replied September 2024 Read More TB Tauna B. Verified reviewer Hospitality 11-50 employees Used daily for more than 2 years Review source Reviewed June 2024 unable to cancel service 1 Service is difficult. Support is not adequate. Reports are not clear. Overall I would not recommend Shift 4. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Agents are friendly but struggle to provided the needed service. Called several days ago at noon pacific time North America and could not reach anyone for the approbate department to find out how to can the account. Was given to case numbers and assured would be contacted within 24 hours. Day 3 had to call back as no follow up received. Both case files showed notes that if I called back to advise how to close. As we are just using gateway we must go through "Enterprise department". No one from this department is ever available. I was advised the case would be "escalated" would need to contact the "risk department". My "problem" would be addressed. How is this so complicated?????? Cons: Called several days ago at noon pacific time North America and could not reach anyone for the approbate department to find out how to can the account. Was given to case numbers and assured would be contacted within 24 hours. Day 3 had to call back as no follow up received. Both case files showed notes that if I called back to advise how to close. As we are just using gateway we must go through "Enterprise department". No one from this department is ever available. I was advised the case would be "escalated" would need to contact the "risk department". My "problem" would be addressed. How is this so complicated?????? Reasons for switching to Shift4 Better connectivity, better reports, better service. Vendor Response Hello Tauna — Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers. Replied July 2024 Read More MM Molly M. Verified reviewer Hospitality 11-50 employees Used weekly for less than 2 years Review source Reviewed March 2023 Do not use 1 Overwhelmingly negative. Hard to use interface, reports don't come in PDF or other functional formats. Their customer service makes Comcast look competent. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: I didn't. Every customer service experience I had was horrid. I would make requests, they would tell me that they needed to speak to the \[sensitive content hidden\] every time I called. I would do so and he would delegate access to me. They would tell me that they needed a few days for the request to process and then when I would call back there was no record that they had spoken directly with our owner. This process happened no less than five times. Not a single customer service representative properly logged our cases. I probably lost over 50 working hours trying to get a competent customer service rep. Cons: Customer service was the worst I've experienced in my life out of any company I've interacted with personally or professionally. On multiple occasions I requested copies of my invoices and either didn't receive them or received them after huge delays and multiple follow-up calls. They never track issues with your account so every time you call you're back to square one. Awful, awful, awful. Reasons for choosing Shift4 This was a choice made by my predecessors and Elavon is by far a superior product. Vendor Response Hi Molly — We're very sorry to hear about this issues you're experiencing and we want to help get it resolved ASAP. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. And, as always, you can reach us 24/7 via live chat: shift4.com/support Replied March 2023 Read More SO Stephanie O. Verified reviewer Hospitality 11-50 employees Used weekly for more than 2 years Review source Reviewed August 2022 Keep shopping... 3 It is infuriating how this company's answer is to tell you to call the bank or your Point of Sale software. They offer you no other solution. No escalation to another tier of investigation. Just "call someone else". If you like spending time on hold for anywhere from 15-45 minutes to then be told to call someone else...these are the people for you. Ratings Breakdown 3 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: The search and layout is easy on the eyes when looking for a transaction. Cons: The inability to explain where random transactions would come from or how they would appear on a guest card. Reasons for switching to Shift4 Innroad was not a large enough platform for our properties. Vendor Response Hi Stephanie. Thanks for taking the time to leave a review. We're sorry to hear your experience with our support team hasn't been the best. Please know your comments are really helpful in highlighting opportunities to improve our processes. If you need further assistance resolving your concerns, please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing this issue to our attention. Replied October 2023 Read More VR Verified Reviewer Consumer Services 2-10 employees Used monthly for more than 2 years Review source Reviewed January 2025 Not recommended for small businesses. 2 I had been a customer for 12 years and put my account on vacation " Degraded status" as I was working out of town and not running my small business for 2024 but did not want to close my account. Customer service was helpful at this time and reversed some previous fees for services I was not using and put me on a basic plan and assured me there would be no additional charges. At the start of 2025 ( January 2nd) noticed a 189.00 charge on my bank account and called the next day to find out what is was for. They said that was a "SEC Security Fee for the previous year" and would do nothing to help unless I started processing again. Left feeling let down and cheated out of 189.00 that I could not afford. I do not recommend this company for a small company that is not processing a lot. I would be willing to change my review if customer service would work with me on the fee as they have been good in previous years about reversing fees for services was not using when calling in. I do not appreciate being held hostage to get reasonable customer service. Ratings Breakdown 4 Ease of use 1 Value for money 2 Customer support 4 Functionality Pros: My original sales rep from 12 years ago was good when it was owned by Harbor Touch. Cons: Surprise fees for services I was not using. Equipment fees for 15 year old equipment I had asked to be removed in previous years. Fees for statements I did not want. 189.00 Annual fee billed at the end of the year for the previous year that was unexpected, unwilling to work with me. Had to call once a year to remove services that I did not want that were automatically added back on again a few months later, Rates would creep up annually and I would have to call in and barter to get them back down. Vendor Response Hello - Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you’ve faced. We understand how unexpected fees and service concerns can impact small businesses, and we regret that we fell short of your expectations. Your loyalty over the past 12 years means a great deal to us, and we’d like the chance to make this right. Please contact us at reviews@shift4.com with your contact details so we can review your account and work toward a resolution. Your feedback is invaluable, and we’re committed to improving our processes to better serve all of our customers. Replied January 2025 Read More GJ Gillian J. Verified reviewer Restaurants 2-10 employees Used daily for more than 2 years Review source Reviewed January 2025 Charged for equipment received 1 Worthless. I would never referred them or renewed my contract once it expired in November Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Business owners stay away from this company. They have exuberant fees... They will charge you for equipment that they already received. Cons: Worst credit card provider. Do not use them . I repeat do not use them. Their Sales team are best . Read More Showing 1 - 10 of 53 Reviews [See All Reviews](https://www.softwareadvice.com/online-payment/dollars-on-the-net-profile/reviews/) ## Shift4 Popular Comparisons [PayPal vs Shift4](https://www.softwareadvice.com/online-payment/dollars-on-the-net-profile/vs/paypal/)[Venmo vs Shift4](https://www.softwareadvice.com/online-payment/dollars-on-the-net-profile/vs/venmo/)[Stripe vs Shift4](https://www.softwareadvice.com/compare/49509-Stripe/vs/275791-dollars-on-the-net/)[Square Payments vs Shift4](https://www.softwareadvice.com/online-payment/dollars-on-the-net-profile/vs/square-payments/)[Square Point of Sale vs Shift4](https://www.softwareadvice.com/online-payment/dollars-on-the-net-profile/vs/square-point-of-sale/) [Compare All Alternatives](https://www.softwareadvice.com/online-payment/dollars-on-the-net-profile/alternatives/) ## Other Top Recommended Payment Processing Software [PayPal](https://www.softwareadvice.com/retail/paypal-profile/) **4.6** (26448) Recently recommended **0** times [QuickBooks Enterprise](https://www.softwareadvice.com/construction/qb-desktop-enterprise-profile/) **4.5** (20649) Recently recommended **0** times [Venmo](https://www.softwareadvice.com/retail/venmo-profile/) **4.7** (9287) Recently recommended **0** times [QuickBooks Online](https://www.softwareadvice.com/product/393202-QuickBooks-Online/) **4.3** (8460) Recently recommended **0** times Stuck Between Options? 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