About Shift4

Shift4 provides businesses with several solutions to handle payments, POS operations and data security. It offers a secure payment platform, merchant services, business intelligence tools and software integration capabilities.

Businesses can utilize QR code and PCI-validated point-to-point encryption (P2PE) capabilities to initiate secure transactions from mobile devices. Professionals can utilize auditing and reporting modules to track performance of POS operations, employees, customer engagement, online reputation, and social media management operations.

Shift4 provides end-to-end payment processing solutions for:

○Food & Beverage ○Hospitality ○Sports & Entertainment ○eCommerce ○Casinos & Gaming ○Retail ○Specialty


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Supported Operating System(s):

6 Reviews of Shift4

Average User Ratings

Overall

3.67 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(4)

4

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 6 of 6 results

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September 2018

User Profile Picture

JD from The Ranch Harley-Davidson

Verified Reviewer

Company Size: 11-50 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

September 2018

Great and Easy to Use

We don't have the option to not use Dollars on the Net/Shift4 as our POS system requires them if we want to process CC transactions through our POS Terminals. That being said, I don't mind them and they're very easy to use and actually make tracking down individual transactions super easy if we needed to. Overall, I've been happy with them, but was just a little put off when they more than doubled our prices.

Pros

It is very easy to use and I have no issues batching out our transactions.

Cons

My only complaint is they more than doubled their prices when they started to offer their own processing services, and will only lower/waive their gateway fees if you use them (which I feel is a little scammy).

July 2019

Mandi from The Spa At Atrium

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

5.0

July 2019

Great Tool

Pros

Ease to print daily totals as well as research transactions.

Cons

Every once in a while we would connect to a customer service rep that would not be helpful or find but mostly the customer service agents were very helpful to work with.

February 2017

Mohan from Kasi Hospitality

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

February 2017

Worst company & worst software

we had force to use this company from our franchise, we are missing 5 months american express transaction.. they are not willing to help .. always blaming processing company or american express company .. where has problem with shift4.. I would not recommended do any business

Pros

nil

Cons

nothing

August 2019

Liana from Quality inn & suites

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

This is exceptional program

We all love this program

Pros

Not only is it easy to use but you dont have to be computer smart to understand this program .

Cons

When we run a third party credit card and say we got anchargeback when going on dollars on the net it will only say the third partys name not the name under the reservation

September 2018

Katalin from Bonaventure Resort and Spa

Company Size: 201-500 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

September 2018

Shift 4 For Payment Processing

This is a very efficient software for processing credit card payments for our Hospitality and Food and Beverage industry.

Pros

This software is easy to use on a daily bases. Quick and good customer service.

Cons

I have not experienced any issues with this service for the past 5 years I have been using it.

October 2014

Jane from PG Inn

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

1.0

Customer support

1.0

October 2014

Fails frequently

I'm not the decision maker on software, but if it was up to me I would seek out a different solution. The Shift-4 CC recovery is time consuming, fails frequently, and overall is a pain to use. Their 6 digit/letter security box is by far the worse I've ever encountered, making "6" and "G" look identical, with very dark backgrounds. Not user friendly at all. Customer service is slow and unhelpful.